Good place to go, and I did not feel uncomfortable leaving my dogs here. (No, I am not one of THOSE…read moredog owners. But some places are sketchy!) The ladies were extremely friendly and compassionate (especially when they had to drag my unwilling dog to the back). It was a little pricey, but it also didnt take 12 hours for a bath which I appreciate.

Friendly and fast nail trim for my elderly dog, who does NOT like having his nails cut. He walks so…read moremuch better now, and I will definitely keep taking him there.

Bought my first Bouvier here 36 years ago. Dr. Keith Taylor was the most caring and competent…read moreDoctor. Now on my forth Bouvier and although Dr. Taylor has retired I remain a loyal customer. The new staff and Doctors are a example of Dr. Taylors care. He did not just turn over his practice he made sure the future of ROCKWALL COUNTY VETERINARY CLINIC would keep the level of care he had built. I have only good things to say about all the staff and the Doctors who have attended to my Bouvier's. Recently I lost number 3 due to cancer. The care and compassion of everyone there was heart warming and so appreciated. Now on Bouvier number 4 and will only bring him here for the very best of care. Tp all at ROCKWALL COUNTY VETERINARY CLINIC THANK YOU . Doug Chambers

I am so disappointed in the new process for obtaining prescriptions. My dog has anxiety and takes…read moreSileo. Normally, I order it from Chewy for $37.04 (plus shipping). Now, Rockwall County Veterinary Clinic requires you to purchase from their pharmacy or obtain a paper prescription for any medication. If I ordered from their online pharmacy the cost is $37.04 plus shipping. However, with the 4th of July coming and all the fireworks, I wanted to obtain the medication immediately. I went to the clinic and purchased it for $56.95! What a scam! I did email the pharmacy at the address in the email on Saturday regarding picking the medication up at the clinic. NEVER received a response. Good thing it wasn't an emergency. I did request a paper prescription and was told it would take 24 to 48 hours to get it. The Vet I use was not in today and I was told only the Vet that sees your pet is able to issue a paper prescription. I was never overwhelmed by the office anyway, so this is just another reason to change veterinary clinics.

Amazing experience for our dog Bodhi. We were referred to Frankie by a friend so board our dog…read morewhile we were out of town and it was a great decision. Frankie crates a warm and inviting environment allowing dogs to be comfortable while engaging with other dogs. Consistent updates were made via both IG and text and we never had a worry while we were gone. You can tell her passion for animals runs deep and she's a spectacular trainer as well. We cannot wait to use Frankie again - we know Bodhi is already looking forward to it.

Frankie has been taking extra special care of my doggos for over a year now and I'm so happy I…read morefound her! She addresses each dogs special needs and mine absolutely adore her. She sends me videos to see how they're doing and texts with any pertinent info as needed. I trust her 100% with my fur babies.

During covid- the staff are working so hard! They worked me…read morein very last minute. I stayed in my car. They were super fast. Still polite and caring. Dr Carri(spelling?) was Uber professional! I loved all the options for care. My pup is better and life is good. All communication was over the phone except pick up and drop off. Five stars!!

We had to put my dog down today. He was almost 17 years old. We hadn't brought him in to the vet…read morefor a few years because he hated riding in the car or leaving the house. I've been worried for months that when I do decide to let him go, I'd be met with questions. Concerned I might be guilted into doing more to keep him alive. When I brought him in today the staff did everything they could to make the process as painless as they could for my dog and my family. Thank you guys for taking care of my dog and my family. Thank you for trusting my judgement that it was time to peacefully help my best friend across the rainbow bridge.

It was time for Georgia & Grady's yearly checkup. Like I…read morehave said before the 2 doctors who need to have the most compassion are vets & pediatricians, due to the fact that this group of patients can't tell you will it hurts. Well, we have found that in Dr. Erin Ricketts. She was so attentive & compassionate. She has the heart of a true animal Lover! Along with our yearly for G2, Georgia had to have an alien baby taken off her back. We are waiting to hear from lab work to make sure it's benign. Thank you again Dr. Ricketts for taking such excellent care of our pups who are Family. oxo

I have been taking my pets here for over 10 years, I used to drive from downtown dallas and now…read morefrom north Frisco, totally worth it. They are the best.

I have used The Dog Lady in Heath for several years. She has cared for my 3 huskies and my…read moredachshund and has been a huge life saver for me since I'm gone a lot. They are healthy and happy when I pick them up and are always excited when we pull up in front of her house. It's very reassuring to know that I can leave my fur babies at her house for days at a time and not have to wonder how they are doing. I cannot thank her enough for loving my babies as much as I do!

AMAZING! I wouldn't leave my dog anywhere else. I have been used the Dog Lady in Heath for 2 years…read moreand I couldn't ask for anyone better to take care of my Georgie. So reassuring to know that she is well taken care of when we need to go out of town. I can't recommend them enough.

Best dang Veterinary clinic in the whole dang area!! They treat Bentley like a king. I would highly…read morerecommend this place. I have been to a lot of veterinarian clinics and vet hospitals over the years and this is the only place I've really ever been where they are very personable. They don't mind working with you. They will do the best they can to keep it low cost. They're not out just for the money I mean our pets are part of our family and they know it.

TAKE UR BABY HERE! I…read moretook my senior husky here to get a lump checked out, and it ended up being bone cancer. They were supportive and caring the entire way, letting me know of my options. I wasn't ready to let my puppy go, and so I told them to go ahead and schedule everything. They're very easy to communicate with and reply relatively quickly for a busy medical center. My dog is also grumpy at the vet, so I always called ahead and made sure to mention it. They have muzzles of all sizes, so I would muzzle her every time we went just in case. According to the vets and vet techs, she's a good girl! But I just want to keep everyone safe and comfortable. When it came time to get her leg amputated, Dr. Goodwin was the only vet who was able to do it. Dr. Goodwin was also the one to diagnose her, and she was there every step of the way. She kept in touch with me and updated me very often!

Three Years of Being Dismissed After Airway Surgery - My Honest Experience…read more Three years ago, I brought my French Bulldog, Bambina, to this hospital for nares widening and elongated soft palate (BOAS) surgery because she was having breathing difficulties. I had originally considered going to a specialist in Dallas with excellent reviews, but I chose this hospital because it was right across from my office and I trusted what I was being told. I was told this surgery would help her breathing. What I was not told at the time was that: * The surgery might not fully resolve her symptoms * Tissue could regrow * The correction might be insufficient * She could still struggle long-term Had I been clearly advised that the surgery might not work or could require future corrective procedures, I would have seriously reconsidered keeping her. French Bulldogs are expensive, and I had already invested thousands of dollars. I was not financially prepared to face repeated airway surgeries or watch a dog slowly suffer from something I believed would be corrected. Since the surgery, Bambina has continued to struggle. For three years, I brought her back repeatedly. I saw multiple doctors at this facility. I complained about: * Ongoing respiratory distress * Loud breathing even at rest * Exercise intolerance (she cannot walk even short distances, even at 5 AM) * Repeated sinus infections * Vomiting and inability to keep food or water down without risk of aspiration Over and over, I was reassured she was "fine." One night, listening to her gasping for air while awake, I was devastated. I realized I could not continue being dismissed. I requested to speak directly with the surgeon who performed the procedure, as she travels in from out of state and is not regularly available. I also wrote her a letter explaining the severity of Bambina's condition. She agreed to meet with me free of charge. At that appointment: * She acknowledged Bambina is not breathing correctly. * When I pointed out that her nostrils still appear extremely tight, she stated she "could have possibly opened them more." * When I asked how that made me feel about the soft palate portion of the surgery -- whether that too may not have been done aggressively enough -- she declined to discuss revision. * She stated she did not want to perform corrective surgery because I "didn't trust her." For clarity: I never said I did not trust her. I said I did not believe the surgery had been done adequately because my dog has struggled for three years. When I asked why I was never advised at the time of surgery that this procedure might not work or that new data suggests these surgeries may not always resolve airway issues, I was told that information more recently suggests that results can vary. That possibility was never explained to me beforehand. Instead of discussing solutions, she stated she would "let her insurance company handle it." After this appointment, I requested Bambina's medical records. I was told I would receive information within 24 hours. Several days passed without receiving records. When I followed up, I was informed that Bambina had been terminated as a patient of the clinic. After three years of loyalty -- and after bringing two French Bulldogs to this hospital -- my dog was dismissed after I advocated for her. Bambina did nothing wrong. She is just a dog struggling to breathe. Watching your dog gasp for air is heartbreaking. It is devastating to feel unheard for years, to finally be acknowledged, and then to be terminated from care. I am sharing this because pet owners deserve full transparency when making life-altering surgical decisions for brachycephalic breeds. Ask detailed questions. Ask about failure rates. Ask about revision policies. Ask what happens if symptoms persist. Advocating for your animal should never result in losing access to care. Shame on you, Dr. Carter I truly believe you should care more about your patience and their quality of life. and can you believe they had the nerve to tell us at the end? Bambina is no longer a patient there because I simply asked to advocate for her if you listen to this video that is gonna be underneath, you tell me $4000 later this is the surgery that went well absolutely not In the hospital's public response to my Google review, it was implied that this matter involved a request for reimbursement. That is not accurate. At no time did I request money back. I requested a medical discussion regarding possible revision because my dog continues to experience breathing difficulty. My sole objective has been corrective care and improved quality of life for my dog -- not financial compensation.

Extraordinary vets! The only place we will take our cats. They go above and beyond to provide the…read morebest possible care, and are kind and compassionate with difficult situations.