***update: The owners did call me and addressed my concerns and said they would implement a system…read moreto which pets are looked at a bit more closely in the future to prevent something like this from occurring in the future. I believe if this is change is made that this location would be a good place to go. Also leaving the original post so this update actually makes sense*** I took my dog to this place over christmas this year and when I picked her up she was covered head to tail in a very serious staff infection. I am not sure where she picked her up and there was no way to be certain, but what I can say is that there is no way that they could have over looked this. If they had contacted me we might have been able to start meds sooner. When I took her to the vet I was getting asked questions to help streamline her treatment, but when I called they would only keep telling me that the manager was in a meeting and would call me as soon as possible. This is the excuse I got the next day too. So far the manager hasn't called me. Edit: To be clear (in response to Brian) I don't think it was caused by the stay there, but it did get significantly worse to the point that it would be impossible to not notice it. The only way it could happen is if nobody spent a lot of time with her, which was a service that I did pay for.

The best boarding/daycare facility in the area! My dog, Remi, is usually stressed and sad while we…read moreare away but the staff at The Dog House made sure he was happy, eating well and playing with other dogs. He had a blast and slept for days when he got home. I will never take him anywhere else!

Kim is the best!!!! She will go above and beyond taking care of your fur babies!!! Even sends you…read morevideos and pics so you can see how they're doing which makes you feel so much better about leaving them! Look no further, trust me, she is the one!!!

There is absolutely no one else i trust more to care for my pup! Kim sends several pics each day…read morewith status updates and her home design keeps pups in mind! My dog cannot wait to get inside and begin playing ! He is usually pretty needy, but doesn't even look back to see if I'm still around when i drop him off at Nitro!

I have nothing but great things to say about Rockwall County Vet. We recently switched to them and…read moredue to some medical issues, we've already been numerous times for appointments. The staff are friendly and the Vets are caring and knowledgeable. Their prices are also reasonable. I'm so happy to of found them and have them as our new Vet.

Terrible...completely incompetent. We gave them multiple…read morechances since all the reviews are great... 1) Entered dogs name incorrectly - they spelled it as BISQUIT. We informed them it was spelled wrong and they 'corrected' it as BISKIT... 2) We brought a sample in containing a worm and asked them to look at it. They called back and informed us that the sample tested negative. We were confused and asked for clarification on what exactly was tested? They said they didn't find anything. We reiterated that we brought in a sample containing a worm so how would there not be anything found when a worm was in the sample? They said they would go check again, and called back and said 'yepp there's a worm and 3 parasites'... 3) Called and they were confused because there were two dogs with the same first name and last name but spelled differently. We informed them that yes, that was your staff that incorrectly spelled her name TWICE so they ended up making two separate accounts which lead to confusion on their end anytime we called... 3) Fast forward about 6 months later, we received email reminders for her checkup. We called to make an appt and was told there was no record for a Biscuit in their system.... so how are we receiving emails? We have been there 4 times how are there no records? Receptionist got extremely rude and kept asking 'are you sure this is the right vet?' after we informed her for the 3rd time this was the correct vet, we have been there multiple times, and you are the one sending us emails. We told her either name it could be under and she continued to tell us there was no record but that someone with our dog's name did have the same last name, but a different first name... the spouses name was also the same name we had given them...the same phone numbers and the same emails....but you couldn't 'find it' and had 'no record?'.... 4) Told them we are done with this vet and their incompetence, and asked them to send over her records which we still have yet to receive.

Cara is mild, patient and simply knows her stuff. Our dog is a new rescue and has no trust in…read moreanyone and just wants to bark his little head off. Cara told us in advance that she would be ignoring his behavior as she talked to us. She brought a pocket full of treats and in a matter of minutes had him quiet. We are looking forward to her coming over for a full day soon. I feel lucky to have found her!

Cara is a lifesaver! I have such peace of mind that my pups have someone to come in, play with…read morethem a bit and let them out for awhile when I'm working. I love she sends me pictures of my dogs everyday! If you're looking for someone who is reliable and trustworthy, Cara is your answer! Cannot recommend her highly enough.

dude. Don't go here.I don't like a lot of things but animal neglect is something I really don't…read morestand for. I drive past this place everyday and these poor dogs are always outside. It's like 100 degrees and they are just stuck in these kennels. I have seen reviews saying their dogs have burns on there elbows and body. There's your answer ladies and gentlemen. Also, saw one review that said they didn't give their dog the right dosage of medication. UMM... WHAT?!? WHAT DO YOU MEAN ITS NOT A GUARANTEE? I'm begging you. Don't go here. Or 'camp diggy bones' you need to step up your game. That's complete bs.

Please do not board your dog here. Kennels are outside, with no privacy or temperature control.read more

Amazing experience for our dog Bodhi. We were referred to Frankie by a friend so board our dog…read morewhile we were out of town and it was a great decision. Frankie crates a warm and inviting environment allowing dogs to be comfortable while engaging with other dogs. Consistent updates were made via both IG and text and we never had a worry while we were gone. You can tell her passion for animals runs deep and she's a spectacular trainer as well. We cannot wait to use Frankie again - we know Bodhi is already looking forward to it.

Frankie has been taking extra special care of my doggos for over a year now and I'm so happy I…read morefound her! She addresses each dogs special needs and mine absolutely adore her. She sends me videos to see how they're doing and texts with any pertinent info as needed. I trust her 100% with my fur babies.

I can't say enough great things about AHF. We first took our golden retriever in a few weeks ago…read morebecause he wasn't feeling well. The Vet and her team were so sweet and got our pup on medication after an X-ray and blood work showed that most likely it was back problem. Fat forward two weeks. We had to bring him back because he was getting worse instead of better. It turned out to more than likely being an aggressive cancer that wasn't really visible in images before. The Vet and tech were so compassionate. First, they were completely booked for the day when I called but took us right in. The Vet explained the different avenues we could take. After much tears, we decided we needed to give him peace. The team was so great with us and our pup. They made a hard day a little easier with how patient they were with us and let us take as much time as we needed to say our goodbyes. He was our baby and a huge part of our lives. Having AHF help us through this meant so much.

Zero stars if I could. My dog is potentially dying AT THIS MOMENT and the RUDE night management…read moresaid I would need an appointment for an emergency. I wanted my dog to go back to his normal pet hospital and I cannot believe I ever allowed him to go there. 0/10 I'm sure other staff is great but the rude ass lady on the phone needs to be fired IMMEDIATELY.

My dog is my best friend, literally. But I travel often and need reliable care for him. He stays…read morewith a family for longer stays but comes to ponderosa if it's just a night or two. He's been coming for the past two years and we've had nothing but great experiences. The staff know him, he always comes home bathed and well cared for. I pay the extra for the boarding bath but it's worth it and I love having him back healthy and clean. I wasn't prompted or incentivized to review I've just been taking him for so long and realized I know longer have any anxiety about dropping him off so this is my way of saying thanks! Great job Ponderosa!

We have taken our dog here 3 times, and 2 out of 3 have been terrible experiences. I guess it's our…read moreown fault for not learning after the first one. The staff is friendly and good with pets, but our dog has gotten a respiratory infection twice after boarding here, and to add insult to injury, a terrible case of fleas. There is a bad smell in the lobby, which makes me worry they aren't properly disinfecting the space. We won't be returning and hope to inform others about the risks of boarding here. We spent almost $1000 trying to cure our dog's infections, one of which nearly killed her. Please read the rest of the reviews and realize this is not just a one-off bad experience.

Joy was great. She kept us informed of our dogs status daily. They have cameras in each kennel so…read moreyou can check on your dogs anytime. Personalized care.

Amazing!! This was my first time boarding my baby and she went the extra mile making sure we were…read moreboth comfortable. I will always recommend Pawesome Pet Resort & Board