***update: The owners did call me and addressed my concerns and said they would implement a system…read moreto which pets are looked at a bit more closely in the future to prevent something like this from occurring in the future. I believe if this is change is made that this location would be a good place to go. Also leaving the original post so this update actually makes sense*** I took my dog to this place over christmas this year and when I picked her up she was covered head to tail in a very serious staff infection. I am not sure where she picked her up and there was no way to be certain, but what I can say is that there is no way that they could have over looked this. If they had contacted me we might have been able to start meds sooner. When I took her to the vet I was getting asked questions to help streamline her treatment, but when I called they would only keep telling me that the manager was in a meeting and would call me as soon as possible. This is the excuse I got the next day too. So far the manager hasn't called me. Edit: To be clear (in response to Brian) I don't think it was caused by the stay there, but it did get significantly worse to the point that it would be impossible to not notice it. The only way it could happen is if nobody spent a lot of time with her, which was a service that I did pay for.

The best boarding/daycare facility in the area! My dog, Remi, is usually stressed and sad while we…read moreare away but the staff at The Dog House made sure he was happy, eating well and playing with other dogs. He had a blast and slept for days when he got home. I will never take him anywhere else!

Kim is the best!!!! She will go above and beyond taking care of your fur babies!!! Even sends you…read morevideos and pics so you can see how they're doing which makes you feel so much better about leaving them! Look no further, trust me, she is the one!!!

There is absolutely no one else i trust more to care for my pup! Kim sends several pics each day…read morewith status updates and her home design keeps pups in mind! My dog cannot wait to get inside and begin playing ! He is usually pretty needy, but doesn't even look back to see if I'm still around when i drop him off at Nitro!

Bought my first Bouvier here 36 years ago. Dr. Keith Taylor was the most caring and competent…read moreDoctor. Now on my forth Bouvier and although Dr. Taylor has retired I remain a loyal customer. The new staff and Doctors are a example of Dr. Taylors care. He did not just turn over his practice he made sure the future of ROCKWALL COUNTY VETERINARY CLINIC would keep the level of care he had built. I have only good things to say about all the staff and the Doctors who have attended to my Bouvier's. Recently I lost number 3 due to cancer. The care and compassion of everyone there was heart warming and so appreciated. Now on Bouvier number 4 and will only bring him here for the very best of care. Tp all at ROCKWALL COUNTY VETERINARY CLINIC THANK YOU . Doug Chambers

I am so disappointed in the new process for obtaining prescriptions. My dog has anxiety and takes…read moreSileo. Normally, I order it from Chewy for $37.04 (plus shipping). Now, Rockwall County Veterinary Clinic requires you to purchase from their pharmacy or obtain a paper prescription for any medication. If I ordered from their online pharmacy the cost is $37.04 plus shipping. However, with the 4th of July coming and all the fireworks, I wanted to obtain the medication immediately. I went to the clinic and purchased it for $56.95! What a scam! I did email the pharmacy at the address in the email on Saturday regarding picking the medication up at the clinic. NEVER received a response. Good thing it wasn't an emergency. I did request a paper prescription and was told it would take 24 to 48 hours to get it. The Vet I use was not in today and I was told only the Vet that sees your pet is able to issue a paper prescription. I was never overwhelmed by the office anyway, so this is just another reason to change veterinary clinics.

Cara is mild, patient and simply knows her stuff. Our dog is a new rescue and has no trust in…read moreanyone and just wants to bark his little head off. Cara told us in advance that she would be ignoring his behavior as she talked to us. She brought a pocket full of treats and in a matter of minutes had him quiet. We are looking forward to her coming over for a full day soon. I feel lucky to have found her!

Cara is a lifesaver! I have such peace of mind that my pups have someone to come in, play with…read morethem a bit and let them out for awhile when I'm working. I love she sends me pictures of my dogs everyday! If you're looking for someone who is reliable and trustworthy, Cara is your answer! Cannot recommend her highly enough.

We had a great experience with Kitty Winks! We boarded all three of our cats while we were on…read morevacation, and it gave me so much peace of mind knowing they were somewhere specifically designed for cats and being well cared for. Everything was clean and thoughtfully set up, and I really appreciated the different room options for their individual needs. We came home to three happy, well cared for cats. We will definitely use Kitty Winks again and highly recommend them!

Kitty-Winks is the kennel everyone should desire to board their fur-baby! My fat cat, Cupcake, was…read morethe least stressed that she has ever been after leaving a place where I needed to board her. Stacy, the owner, loves cats and spent quality time with Cupcake. Stacy treated her like she was her own cat. I admire Stacy for looking out for Cupcakes diet and water needs as well. I relished receiving the pictures and videos she sent to me also. I was convalescing after my total knee replacement surgery at my sister's home; she has a big dog who isn't familiar with cats, but it all worked out so well. Cupcake even had a flatscreen TV in her room to provide entertainment and noise, as I do whenever I have to leave to go out for a few hours. I am so elated I found Kitty-Winks! I will go back to Kitty-Winks any time I need to board Cupcake! In addition, the kennel rooms are large and so clean! Thank you, Stacy; you and your kennel are the very best!

dude. Don't go here.I don't like a lot of things but animal neglect is something I really don't…read morestand for. I drive past this place everyday and these poor dogs are always outside. It's like 100 degrees and they are just stuck in these kennels. I have seen reviews saying their dogs have burns on there elbows and body. There's your answer ladies and gentlemen. Also, saw one review that said they didn't give their dog the right dosage of medication. UMM... WHAT?!? WHAT DO YOU MEAN ITS NOT A GUARANTEE? I'm begging you. Don't go here. Or 'camp diggy bones' you need to step up your game. That's complete bs.

Please do not board your dog here. Kennels are outside, with no privacy or temperature control.read more

Amazing experience for our dog Bodhi. We were referred to Frankie by a friend so board our dog…read morewhile we were out of town and it was a great decision. Frankie crates a warm and inviting environment allowing dogs to be comfortable while engaging with other dogs. Consistent updates were made via both IG and text and we never had a worry while we were gone. You can tell her passion for animals runs deep and she's a spectacular trainer as well. We cannot wait to use Frankie again - we know Bodhi is already looking forward to it.

Frankie has been taking extra special care of my doggos for over a year now and I'm so happy I…read morefound her! She addresses each dogs special needs and mine absolutely adore her. She sends me videos to see how they're doing and texts with any pertinent info as needed. I trust her 100% with my fur babies.

I can't say enough great things about AHF. We first took our golden retriever in a few weeks ago…read morebecause he wasn't feeling well. The Vet and her team were so sweet and got our pup on medication after an X-ray and blood work showed that most likely it was back problem. Fat forward two weeks. We had to bring him back because he was getting worse instead of better. It turned out to more than likely being an aggressive cancer that wasn't really visible in images before. The Vet and tech were so compassionate. First, they were completely booked for the day when I called but took us right in. The Vet explained the different avenues we could take. After much tears, we decided we needed to give him peace. The team was so great with us and our pup. They made a hard day a little easier with how patient they were with us and let us take as much time as we needed to say our goodbyes. He was our baby and a huge part of our lives. Having AHF help us through this meant so much.

Took my dog in for boarding and shots, 4 years ago now. Goucher told me my dog was in dire need of…read morea $3500 hip surgery. I ended up not boarding, getting a second opinion, and 4 years later--he clears all checks, no other vet has seen any issue requiring surgery. These people are scary.

My dog is my best friend, literally. But I travel often and need reliable care for him. He stays…read morewith a family for longer stays but comes to ponderosa if it's just a night or two. He's been coming for the past two years and we've had nothing but great experiences. The staff know him, he always comes home bathed and well cared for. I pay the extra for the boarding bath but it's worth it and I love having him back healthy and clean. I wasn't prompted or incentivized to review I've just been taking him for so long and realized I know longer have any anxiety about dropping him off so this is my way of saying thanks! Great job Ponderosa!

We have taken our dog here 3 times, and 2 out of 3 have been terrible experiences. I guess it's our…read moreown fault for not learning after the first one. The staff is friendly and good with pets, but our dog has gotten a respiratory infection twice after boarding here, and to add insult to injury, a terrible case of fleas. There is a bad smell in the lobby, which makes me worry they aren't properly disinfecting the space. We won't be returning and hope to inform others about the risks of boarding here. We spent almost $1000 trying to cure our dog's infections, one of which nearly killed her. Please read the rest of the reviews and realize this is not just a one-off bad experience.

Amazing!! This was my first time boarding my baby and she went the extra mile making sure we were…read moreboth comfortable. I will always recommend Pawesome Pet Resort & Board

Joy was great. She kept us informed of our dogs status daily. They have cameras in each kennel so…read moreyou can check on your dogs anytime. Personalized care.