The girls in grooming are always so friendly and personable. They really care about my family and my pet and I appreciate their feedback!

Not impressed the one time I went in. Only one employee in there trying to take care of the store and the cash register. He was kind of rude but I'll give him a pass this time. read more

I went to my local Petco to purchase a fish. I was in the area waiting to be helped for almost 30 minutes until i finally went outside and got the attention of all three employees who were outside gawking at a puppy a customer came into the store seriously? They were outside when i came in, i walked in knowing what i was going to buy. Then they had to have a conversation to decide who would help me because no one wanted to say goodbye to the puppy. After i finally was handed my fish, i had to again go outside to find out who was ringing me up because the employee i had help me had a line after me, ridiculous! read more

I have been coming to this Petco since I've moved to this state, more than 2 years ago. I've found myself on a first name basis with several of the staff due to my frequency and they have always been helpful. A few weeks ago I had purchased my first lizard, and after several visits to the store and countless questions I made my selection. Through the whole warranty of my pet they basically had to hold my hand as I constantly called asking questions. They were all extremely understanding and patiently walked me through some of the more delicate details of raising one. Unfortunately my lizard grew sickly and due to that wonderful warranty I was provided, they refunded my money and took the lizard themselves to a vet themselves. The poor little guy died, and all of them assured me that it wasn't through any fault of my own. They understood that I had all the intentions to see him through to a full and happy life, and they did not rest until they were able to find out the true reason for him dying. Apparently the vet was frustrated with how relentless a certain store associate was to find out the truth, but that just goes to show you just how much they care about the animals they sell. When they start a conversation with you, you can automatically see how their faces light up being able to talk to you about their own pets and experiences. I can't tell you how relieved you feel after hearing someone talk about things you might flip out over if you were winging it all by yourself. They're truly passionate about their jobs, and treat those animals like second limbs almost lol. There's always eye contact and real listening skills for those I've dealt with. We're currently in search of a new lizard for me, the staff are on the lookout and I can't thank them enough for all of their assistance. On another note....I advise you not to take any advice from the South Mountain Petsmart. I should never have gone there for any advice on how to care for my lizard. In fact, one of the health problems that it had incurred was due to the bad advice given by one of their sales associates. She told me that it would be okay to use coconut substrate for the bedding...This is very bad for any baby lizard! The eyes will fuse shut with infection due to their digging. It's not just a matter of them accidentally ingesting it while eating...that's just a load of hooey. When I told one of the associates at Petco that I had put in substrate they asked me who had told me to do that...I told them Petsmart. They advised me that they would never have told me to do that and showed me the actual bedding I should have purchased. So thanks Petco!! As long as I live here, you've got a permanent customer! read more

Even though they seem to be short handed. They always are patient. They always give good information and advise. I must say a couple people really know their fish . Thank you for all of your help. Our fish tank is doing great. read more

I come to this grooming salon often throughout the year, and have always had a pleasant experience, EXCEPT for this last time. I usually go to the same girl, but this time there was a new girl, I believe her name was Chrissy? I wasn't too worried as she seemed like she knew what she was doing, but when I received my dog back, I almost wanted to cry. The nails looked like they hadn't been touched & the hair was messy & choppy. The groomer clearly doesn't care about her job. If you take your pet to this place, go to ANYONE BUT HER. The other girls there are very nice & pleasant. read more

First time going taking my golden retriever to a groomer. Let's just say he loved it and Shawn worked with him as he seemed a bit scared since it was something new to him. We will definitely be bringing him back to Shawn. read more

I have to agree with the bad customer service reviews. Everytime I go into this store I have to stand at the register for minutes before someone realizes I need to check out.. which isn't that big of a problem most of the time because from what I can tell, business is slow here. What made me leave this bad review was a call I made yesterday. Let me backtrack to a call I made a few weeks ago to the pet salon to get quotes for two dogs.. I was able to get quotes for grooming services by just telling the lady what I KNEW my dogs were mixed with, although I was put on hold a few times.. so being that that call was a few weeks ago, I had forgotten the quote so decided to call back.. as soon as I got through to the pet salon, the lady who answered seemed incredibly bothered by my call, I heard nothing in the background leaving me to the assumption that she had nothing going on. I told her my dog was mixed with shihtzu and she asked with what.. I assume he's mixed with Maltese so I went with that.. my next dog I found as an adult dog so I have no way of knowing what kind of dog he is, he looks like he's a Queensland mix so that's what I told her. She immediately cut me off and said she couldn't give me a quote without knowing what he's mixed with.. If dogs are mixed, are all pet parents supposed to know what they're mixed with?? Am I supposed to get a blood test?? Am I supposed to track down their great ancestors?? It was fucking ridiculous. I hung up on her and will never make an appointment here!! These people better hiring more friendly people, they'll go out of business with the repretation they're getting! read more

We have taken our dog to your Petco grooming facility several times and for the most part had been satisfied with the quality of service. However, this has recently changed after having experienced extremely poor customer service from the the employees at this location. We have been very patient and have given the facility the benefit of the doubt but we felt it was important to contact you and inform you of the customer service that is occurring at your location. There have been multiple times when we have made an appointment to have our dog groomed and when we go to drop our dog off at our scheduled time, we are told that an appointment was never made and that they no longer have any spots available and would not be able to groom him. This is first and foremost extremely unprofessional and irresponsible and also very inconvenient for your customers. We understand that mistakes can happen, and someone may forget to write down an appointment, but for this to happen on more than one occasion is unacceptable. When I tried to tell them I made the appointment and it was not my fault that there was some kind of mistake, they responded with a very poor attitude and did not even attempt to accommodate our needs. Another big issue we recently had was on a day we dropped our dog off to get groomed. We were told the grooming process would take 3-5 hours which is the standard amount of time. That's fine, but the problem comes when we never received a call from the facility to let us know that our dog was ready to be picked up. It had been about 5 hours and I hadn't heard anything so I tried calling but did not get an answer. I decided to go to the facility and upon arriving, I saw all the grooming employees along with some Petco employees, smoking outside in front of the store. When I arrived, I went to the grooming side and no one came inside to help. I then had to go outside and tell them I was here to pick up my dog. Instead of coming inside to help me, one of the employees told me the billing invoice was on the counter and that I should go get it and pay inside. Once I paid, I then again had to go outside and tell them I had paid and I needed them to get my dog. I never received an apology or an explanation for why I never received a phone call to let me know my dog's grooming was completed. After having experienced these things, we are extremely disappointed and will most likely not return to your store. I don't know how long you have been a manager, but something needs to be done about the poor quality of your customer service. You are a business and your customer's come first and for events like this to occur is the fastest way to lose your customers. I hope you decide to take this email into account and take it seriously by looking closely at what it happening in your store. read more