Response to Eliza: You can threaten, lie, attack me personally, publicly post intent to retaliate, as you did when you stated in your yelp response (which i'm betting you'll remove): "As a courtesy to my fellow groomers out there on the AZ Groomers web page, I will be sharing this along with your information so they don't have to waste their valuable time.". However, your threats and lies won't change the fact that you're going to have off days, like you probably did with me, do a cruddy job and be pretty rude, and you're going to have accept the fact that this results in bad reviews. You're going to have to take responsibility for your bad behavior. I truly hope you do better in the future than what you did with me, but threats and smears aren't the way to show people how honest you are.
Edit to add: This business claims that I was horrible to work with, but this groomer openly stated that she wanted to finish everything she didn't get done on the first visit on a second visit. Eliza literally just wanted to finish work early and openly stated intent to come back, but I'm so horrible to work with right? This place is all about greed, money, and lies. If I was so horrible to work with, she wouldn't have offered to come back. Also if this wasn't about greed, she would have just finished the job I paid her to do because my dog was okay and she said at the time that she wasn't stopping early b/c of me or my dog.
Firstly, nothing screams lack of professionalism, dishonesty, greed, and total disregard for animals like public intent to retaliate against me and my dog by trying to prevent my dog from getting grooming services anywhere else, as Eliza has publicly stated she will do. Eliza demonstrates that she cares only about making money, she's only worried about her bottom line, and she will try to absolutely wreck anyone's reputation, regardless of how this affects the animals, who gives her a bad review.
Secondly, retaliating against people who leave you bad reviews speaks volumes about what kind of person you are, and trying to intimidate customers to prevent bad reviews by personally attacking and publicly threatening retaliation against them and their pets doesn't make you look like the decent and honest business which you claim to be.
Thirdly, my dog had his nails trimmed and buffed, hair washed, Eliza very very briefly cleaned his ears but didn't even do the ear rinse, and she very briefly and only partially towel dried him (4 things). We did not do the anal glands, ear rinse, trim (which I've confirmed is safe and helpful when done correctly), toe trim, head wash, sanitation trim, or anything else (6 things). At the time her reasons for stopping changed constantly, and at the time she said it was NOT due to me or my dog. Now all of a sudden that I gave her a bad review, she's claiming she stopped because I'm the problem??? Please, they are lying through their teeth, and nothing about your retaliation is making you look honest. And yes, my dog's eyes were absolutely blood shot during the blow drying, but he did calm down after that stopped.
Fourthly, past negative reviews that I've written were often met with actual professional responses, apologies, and intent to correct mistakes. It's strikingly clear that Eliza is not capable of this level of honesty or professionalism.
Finally, although Eliza demonstrates an unbridled willingness to retaliate on a personal and professional level for bad reviews, she also shows everyone who she really is. My dog deserved someone who put him first, but all Eliza can do is put her greed first. My dog, and all pets, deserved so much more.
And to be clear, exactly none of Eliza's threats, personal attacks, or retaliations have stopped me from scheduling another grooming service to make up for her shoddy work and horrible attitude. read more