DO NOT TAKE YOUR DOGS HERE FOR GROOMING!!! If I could give this location zero stars, I would. This is the worst dog grooming salon that I have ever been to. I should have never taken my dog to this location for grooming.
I am a Chicago resident but I am visiting family in PA, and I needed to get my 2y/o yorkipoo groomed. I scheduled a grooming appointment for March 2, and arrived a little late due to traffic on the highway, but I still arrived within the 15 minute grace period. I called the location multiple times while en route to inform the staff of my ETA, and to ask if they would still be able to accommodate me. No one answered the phone.
When I arrived, a small male groomer immediately informed me that he couldn't groom my dog because I was late, even though I arrived well within the grace period, per Petco's policy. When my partner and I tried to explain this to the groomer, he rudely interrupted us, and told us that he didn't have time to discuss this with us, and he told us that we needed to leave the grooming area and find someone else to talk to about this issue. This was extremely disrespectful, and I can't help but wonder if my partner and I were dismissed in this way because we're Black??? We looked for a manager on the floor, but we could not find one.
I ended up rescheduling my appointment, because none of the other locations in the area had appointments. I should have never done this.
When I picked up my dog from his appointment and inspected him in the car, I was horrified. I had requested a bath, haircut, tooth brushing, and nail trim, but it didn't look like they groomed my dog at all. My dog had jagged lines from the clippers in the center of his back and neck and his beard was dirty. Worst of all, my dog had bloody cuts from the clippers all over his ears and his body. He was in so much pain. There were even lacerations inside his ear. This is absolutely terrible. My dog has been getting groomed for his entire life, and I have never witnessed anything like this.
I called the location to speak to a manager about this, but of course, no one answered. I'm writing this review to warn other people of the atrocities that occurred at this location. DO NOT GO HERE! read more