I've waited three days before writing this, expecting that someone from ownership or management would reach out personally to express concern, apologize for the situation, or acknowledge the significant disruption and expense this caused our family.
As we were preparing to leave for a trip to Italy this past Saturday, we received a call from the kennel caring for our dogs informing us that one of our dogs, Alfie, had escaped.
What was most surprising was that the purpose of the call seemed to be asking whether Alfie had ever done something like this before. He hadn't. More importantly, one would reasonably expect a kennel to have secure fencing and proper access controls in place to prevent this type of situation from happening in the first place.
Anyone who knows Alfie knows he's an incredibly sweet and adorable dog -- but he's certainly not some canine mastermind. He's no Steve McQueen in The Great Escape. The fact that he was able to get out raises serious concerns about the facility's security and procedures.
It is now Monday evening, more than 48 hours later, and we still have not received a single call from the owner or management.
I don't believe a single incident automatically means a business should be condemned. Mistakes can happen anywhere. But when a business fails to take ownership of a serious event after it occurs, that says a great deal about how they value accountability and customer trust.
I sincerely hope no other family has to experience something similar. read more
