If I could give zero stars I would. I've had no problems with the groomers at this location in the past but this last time I took my pup he came home with a abrasions on the inner corners of his ears that required medical attention because they had become severely infected. Even the actual veterinarian confirmed that the abrasions were due to razor burns. When I called to file a complaint the manager was absolutely imprudent but surprisingly agreed to file an "investigation". I got a call back a few days later and she tried to blame the cuts in my dogs ear on me and specified that she had spoken to her so called "honest" groomer and they had stated that they didn't even work on his ears. My pup is a Bichon Frise mix and his ears were long and fluffy when I took him in and when he was returned the hair was cut short. This was honestly the worst experience I've had with Petco Grooming & I plan on taking my business elsewhere which is a shame because I was a regular client. I understand accidents happen but the groomer neglected to inform me about the incident and my dog was in so much pain to the point where he would not eat, drink water, or relieve himself because he was suffering from pain and fevers. Do NOT take your pets here ! read more

Petco - Pet Stores Near Me - Avondale, Arizona

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This is the closest Petco to us that we visit often. It's your average store as any others. Parking can be a fight since there's a Chick-Fil-A across the street. They have a grooming area but we've never used it so I can't review that. Store is well kept and so are the bathrooms. Staff is friendly as well. I'm knocking one star off for online order to pick up on store. It takes hours if not a day to get my order. THEN if they don't have the item in stock it took them 9 days to refund my money. They didn't even notify me after a day that my order couldn't be completed. I had to call customer service for help where they told me they didn't have any of the item in stock. Overall a good store to shop in but do not order online to pick up in store. read more

Petco - Pet Stores Near Me - Avondale, Arizona

Today I went in to get my dogs anal glands expressed. He freaked out in the beginning when I handed him to the groomer. She kept pulling on his leash to take him back. He freaked out to the point he tried climbing over the gate by the front counter in there. She finally was able to get him in the back to do the service. I didn't notice until I got into my car because my dog was licking at his paw and noticed his dew claw was ripped & bleeding. I called the store 3 TIMES in the grooming department and no one picked up. Finally after going home which is NOT far from Petco to try to stop it from bleeding I called Petco back and pushed the button to talk to customer service and finally got someone on the phone. Spoke with her. She hung up on me 3 different times by "accident" accident or not I was still pissed cause I'm dealing with my dog bleeding and trying to let them be aware this happened there. Manager was kinda rude about the whole thing and said "well there's no blood here so it must of not happened here and it's pretty hard to rip a dew claw" and other things. Basically shit customer service. I wouldn't be calling you if it DIDN'T happen there. She told me take him to an emergency vet and that corporate would most likely not reimburse me. Thank you PETCO for your shit ass customer service. I wasn't even trying to get the groomer in trouble. It was to let them be aware of what had happened, IN THEIR CARE. Now I'm waiting for 3 to 5 hours to be seen by an emergency vet. Thanks for not only ruining my dogs day but for ruining mine as well. read more

Petco - Rex's dew claw ripped. - Pet Stores Near Me - Avondale, Arizona

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Groomers are terrible. This is the 2nd time I have taken my dog to this groomer. The first time they cut my dogs ear open badly which requires medical attention as well as a bad haircut that was choppy and uneven. I never intended on going back to them but I'm leaving town and needed to get her in before the holidays and so I has to choose not to get her groomed or try this place again. I thought that maybe it was a particular groomer that did so badly with my pup about a year ago. I discovered that this place really is just the worst grooming place all around. The most recent groomer didn't cut my dog, but she shaved her bare except her head which she had uneven and left a beard and shaved super close up the nose. It looks awful. I had asked for puppy cut, which means an all even cut without the froo-foo. I was getting her cleaned up for Santa photos and now I'll have to buy her a sweater and put something on her head to try and cover up such a terrible cut. See posted pictures of the most recent cut/buzz and the photo I had showed the gal asking her copy which is the picture of my dog wearing the Seahawks scarf. My dog doesn't even look like the same dog. It's terrible. UPDATE ***** After posting this review the manager of the store called me and had me come in and offered me refund and helped me find a sweater for my dog. I appreciate how he handled the situation. ***** read more

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Honestly the most terrible vet experience I've ever had. I took my kitty here to have her ear check out because there was so thing imbedded in it and she was scratching it raw. They sit me in a room that smells terrible like they haven't cleaned it at all since the last patient and there is loud music playing making my kitty even more stressed. After the very nice vet tech looked her over she saw what was imbedded and got the doctor. Doctor Cole or whatever looks in her ear and goes I don't see anything and proceeded to prescribe me steroid cream which obviously will help the rawness of her ear but there still something fucking imbedded in her ear. He also man handled my cat who has very high anxiety and tried to put her back into her kennel without asking and when she got scared and tried to climb up his arm he raised his voice at her and goes nope I'm not dealing with that and proceeded to tell me how much more well behaved his cat was. I am extremely disappointed in the unprofessionalism that he treated me and my kitty with basically saying that it wasn't necessary to do anything more than fucking cream. I will never be coming back here and you shouldn't either. Don't give your money to these people is more worth it to go to a real vet!!!!!! read more

my family and i have been going to the groomers here for years and it had been nothing but great experiences. I'm disappointed to be finding out that the grooming supervisor at this location had LIED about us calling her a "white bitch" over a misunderstanding of one of our appointments being cancelled. even then, we had no way of knowing what race she was anyway?? the conversation of our groomers appointment being cancelled was over the phone. how would we know ?? my family and i were all there listening to the conversation, too. and it a term was used, we would say something. however, we don't use those terms, ever. even if it was a misunderstanding, an accusation such as that one against my dad, and us, is not okay. it was very unprofessional and i am extremely disappointed because i loved taking my dog to this groomers. misunderstandings happen, but to be accusing us of disrespectful language, which none of us had used against her??? is not okay. get well soon, and don't lie next time th read more

I have taken my dog to a groomer only a few times ever, because each time she comes back to me with a very weird haircut because they don't listen to me and do whatever the "standard" cut is for my dog's breed. So naturally, when I took my baby here the other day I was worried the same would happen, but my grooming skills are not great and my girl needed some professional help, so I decided to risk it. Well, it was WELL worth it bringing her here! They cut her hair exactly as I requested, even though it might have seemed strange to them. Thanks guys, great job, and I will continue to bring Mala back for grooming here! read more

Petco - Pet Stores Near Me - Avondale, Arizona

I took my German Shepard here today. She's 11 months and had never been groomer by anyone else. The young lady was so nice and made my dog feel comfortable. My Briana looked amazing when I got her back. I was happy with the outcome and will be bringing her back also she gave me a coupon for 25% which was nice because my total was going to be $60 She put cute red bows on her it was adorable! read more

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I took my dog to vetco and it was the best experience I've had. We saw Dr. De la cruz and she was very professional and amazing and she made my dog feel very comfortable. I was expecting vetco be very expensive but the price was fair. Thank you read more

Sue was very nice helped me out with everything I needed. Great service. Will definitely be returning.

Love shopping here to check out the cats for adoption and the other pets on display.. Service can be pretty slow, but I've never gotten too disgruntled about it. What I did get bothered by, was when I stopped in yesterday to pick up some cat supplies, and had to use the restroom. They were disgusting! I'll let the picture speak for itself! They really need to have a cleaning schedule for that, they could at least have stocked the toilet paper?! read more

Petco - Pet Stores Near Me - Avondale, Arizona

You changed your hours of operation without notice to any of your customers. Which whatever but I showed up 5 minutes before 7:30 and the doors were Already locked. Your employees closed the doors 5 min before closing time. read more

Since my dogs been 6 months I've been taking him every 4 to 6 weeks then recently the grimmer stopped working so he's had different groomers and they been horrible! one time they didn't cut his nails and this lady time refused to give him service. read more

if I am honest don't waste your time going here. they charged me yet didn't do anything for my pet. wasted our time. won't come here again. all they care about is finding ways to charge you when they didn't do anything for our pets. all they'll do is say they'll do a free first vet hospital exam for new pets yet you get charged when all they do is weight your pet and check their heart rate nothing else. Please go somewhere else where they will care for your pet. On top of it they had attitude the whole time. read more

Never liked this Petco. But started coming here because I had thought they had improved. Every time we go, there's the same couple ladies and management and different rules. It literally changes from week to week and from time to time. Tried curbside pickup and the lady was rude, demanding to see my receipts because we had 2 separate orders and she claimed there was only one. One-be polite and two- pretty sure you could look it up. Tried to do feeders from there and each time it's different rules and policies, ones that didn't exist the last time. Spent years avoiding this place and will go back to avoiding it again. They seem to have a high turn over rate, I'm sure it's the manager. I'll wait until she is gone to go back. read more

Very rude people! .no good customer service. Communication not good at all. was told 35$ then when I got there I was told 25$ I was like yes only for shampoo and comb Good deal. ended that a paying $69 . Never go there. Tried to talk to the manager didn't seem to care. So why waste my time talking to her when I can put it on here. Top it off they didn't take off all the mud on his face because he loves to play in the mud. read more

I only gave this a one star because I couldn't leave it blank. My poor fur baby came in for a nail trip and buffering. This is what she got. Horrible, I'm sure painful!! Will never go back. Nothing was done correctly and the groomer cut her back paw. She even made her bleed.... if you care about your dog don't see olive. The store manager was helpful and extremely apologetic. read more

Petco - Nail trimming - Pet Stores Near Me - Avondale, Arizona

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I just came here to get a bed and collars and as i was engraving the tags I was watching this groomer aggressively handle a dog and raking through the poor dogs fur with a comb. I complained to the check out lady and she went in right away to address it. All I got was nasty looks from the three younger groomers. If it were my dog I would not have been happy at all! I would probably say do not ever take your dog here for grooming!!! For her to do that so out in the open she clearly is not a person that should be working with animals!! SHAME on you lady and Petco as well!! read more

All be advised, DO NOT purchase the vital care membership unless you are able to work around the veterinary clinics busy schedule which they failed to mention that they are only opened Wednesday thru Saturday due to being short staffed. And that's if you're even able to squeeze in to the schedule. I have a two month old pup that needs his vaccinations every three weeks and they were aware of this but failed to tell me their busy schedule in advance. Yes, you can cancel your membership but you will still have to pay it for a year even though it is useless if you can't get an appointment. BE WARNED! read more

Do NOT bring your dog here!!! We recently took our puppy to get groomed here, Sierra the lady who groomed our dog cut BOTH of our puppies ears inside and out. When we call to file the complaint the manager was so insensitive about the whole situation.. I was so shocked that Sierra didn't even bother to tell us that she had cut our puppies ears when we picked him up. She should of stopped grooming our puppy if he wasn't being compliant!!!! It's just common sense! We took our puppy to the Vet and he did confirm it was due to the blades used at Petco, our puppy had fevers and had to be started on antibiotics immediately!!! Please be careful where you take your dogs to get groomed, we love our dog he is part of our family and we will NEVER TAKE HIM AGAIN TO THIS PETCO! read more

I use their grooming service often for my now 8 month old pup to get nail grinding. The girls are always super nice and super fast!!! He loves them read more

Petco - Pet Stores Near Me - Avondale, Arizona

So I did have a good experience my first time around but when I took my dog "sushi" for grooming she came back bloody from her private. Almost like if the clipper nibbled it.... It's been almost a week and they have not responded like they said they would with a call back. I need my dog seen asap. read more

it's pretty sad when you walk in and wait an hour just to get your dog checked out and to pay 64 dollars for a man to look at my dog for less then a minute, we wanted to pay for her ear infection but until being informed last minute that the treatment is gonna cost around 300 - 400 dollars, i just think its a joke read more

I would've given this quarter of a star but I truly do not know what happened to the store. We used to bring our dogs here all the time but they had a change in Grooming management our groomers have left, they hire idiots, and they expect us to be satisfied for a high price. I brought my dog in yesterday to have Groomed. They said it'll be $63 to have my dog give it a bath combed and blown out and nails buffed and cut. I drop my dog off at 3 o'clock they close at seven they finally called me 6:57 and said oh we're almost close you need to come pick up your dog. I finally get over there there's no groomers on site and there is a bather my dog was still wet tail wasn't even combed and she still had meds underneath her private areas and behind her ears we did not notice that until after we got home now I don't know what the F happened to this area but corporate needs to clean house and hire people that actually want to be able to put two sentences together. These kids have a lot of nerve talking to us the way they did yesterday we talk to the manager and she was yelling at my wife a teenage girl was yelling at my wife if it was me I would've came through the phone young lady needs to lose her job for insubordination. Oh my suggestion to you take your dog somewhere else don't take it to this location you won't get your moneys worth do you know the old saying you could put lipstick on a pig but it's still a pig they did this big remodel to make it look pretty but it's still the same piece of crap store it'll always be. read more

Dont come here. Walk ins are not welcomed and the workers are rude. It clearly says walk-ins are welcomed on the website and I drive all the way over here and All I am told was thats what it says online but we dont ever have time for walk-ins. Thats is highly unprofessional and nobody likes to have there time wasted. GO TO PETSMART! They always take amazing care of my two girls. read more

With Chip gone from grooming, coupled with the manager, on repeated visits, acting as though my requests for assistance are a bother for him, and them taking down the community board for helping reunite lost pets with their families, I have chosen to get my pet supplies from the other nearby pet stores, including other Petco locations. As for grooming, I have had luck with the grooming school on Dysart, and I save a few bucks. read more

Did not like seeing the young groomer yanking on the dogs fur. Two young girls working in there looked unhappy to be there. Please try somewhere else for grooming. read more

Treated Daisy good for the short time she was there. Took care of her immediately. Girls were extremely nice and I would return again for other services. read more

Probably the worst Petco in Phoenix. I went to this Petco a few time, every time when I was there, I had to wait at least 15 minutes before someone can get me fish at the aquatic section. And the aquatic person didn't know anything about fish, didn't know how to net the fish, he even dropped the fish on the floor, and was trying to lie about that. One time I expressed my concern about all the extremely sick fish I saw in at least 18 different tanks, told the aquatic guy the fish was badly infected with ich, and please treat them with medicine. All he was doing was getting defensive, and told me they were fine, and it is none of my business. At this same incident, a coworker of his came over to the other customers near by, and said I was an a-hole for being a smart a**. As well as telling me to go to the other Petco because I am not welcomed. Complained to the corporate. Never heard anything from anybody after that. read more

have recieved nothing but friendly sociables staff. Who love my puppy Smash. Very helpful, and have plenty of smiles..i come in they remember him, and give him lots of love. read more

I called last minute on the weekend and to my surprise Cher said she could get my dog in for a grooming!! Cher was fantastic, friendly, and professional! read more

Love the grooming salon here! I started taking my dogs here after my daughter recommended it and now my whole family comes here. I typically see the same 2 young ladies (I don't remember their names) they do such great work on their haircuts and they're always so friendly to me and my dogs. The remodel looks nice too the only downside is you have to come in the store front for drop off. read more

I've taken my dog here several times to get groomed. The staff has always been kind to my dog. However I just took her in on Friday. She started to scratch herself and I thought maybe they had left shampoo. 5 days later, we noticed she had fleas. I have no other dogs at home and my dog only goes to my backyard which is treated with insecticide every other month. I called petco to tell them that this happened, I spoke to the manager and she said it wasn't them because they don't accept dogs with fleas/ticks, but they always make you sign that if they find anything they'll treat the pet. I'm so upset that she tried to tell me that she got them from my home when there had never been issues before. I've had my dog for over a year, since she was a pup and has never had ticks/fleas. Will never return to this location. read more

I have been shopping this store for the last 6 months for all the needs for my two pets. Clean store and easy to find everything you need. A little short of the staff to help, if you do need assistance it takes a little while. Grooming service has been an excellent experience all around! Great amount of service for great price compared to other places. We have paid just as much else where for a self service bath as we got for a full service bath at Petco! They took good care of my dog and attentive to his needs. We will be looking into their training program too and will update our review after starting that. read more

Will never take my poor pup here to get groomed, ever again. First off we dropped our pup off at 10 am for basic grooming, which is supposedly 2 hours, My husband went in at 12 and the lady told him that he was just now being washed so he came back home since we live so close. Well my dog wasn't ready until 4 pm! You would think after all that time he would come out perfectly groomed. NOPE! they completely disregarded our request for a "teddy bear" face and low cut body. He is uneven all over , one side of his face is completely longer than the other, random hairs that just didn't get cut. He doesn't smell as if he even had a bath. When my husband picked him up, hair was all over his shirt and the excuse was we bath the dogs first and then cut them. Doesn't make sense. He went in with no dandruff and no all of a sudden he has "dry skin" which has never been a problem. What a waste of $50 (should have gotten our money back), now we have to wait until his hair grows out evenly Any who save your money and time go to a real groomer. read more

How heartbreaking to see this: I heard yelping as i was shopping around and walked closer to the grooming area and tucked away in one of the isles up front and witnessed a groomer being very aggressive and obviously frustrated with a sweet little grey n black shihzu mix looking dog , i proceeded to get closer at that point so the groomer would see that i see whats going on, She walked to the back just a few moments later... DO NOT TAKE YOUR DOGS FOR GROOMING TO PETCO.... read more

Can I get some service here? The place is practically dead. I asked for help in the aquatics department and currently waiting 30 minutes without any service. All I wanted was to buy some fish for my dads birthday because he loves them. Yet I can't get a single person to assist me, might as well put the fish in little bags myself. read more

Ok this review is technically for Vetco, but I feel the need to give a heads up to anyone using this service. Honestly I have always loved this service, I've been going here for 2 years with both my dogs. Good service, friendly people and good prices. Today I took my dogs in just for their heartworm test. There was a line, like always, but it usually goes fairly fast. Not today. I waited in line for an hour and a half! I cannot believe it! The reason? They switched from paper (they used to hand out forms and every person would fill it out themselves) to....ding, ding, that's right you guessed it...electronic tablets and WHAT do you know? It slows down the process to a snails pace because the clerks have to enter in every individual person and dog's info themselves instead of having the customer do it while they wait in line. I cannot believe how slow the line went. I was in shock. I honestly felt bad for every single person working there because they were just as frustrated. Needless to say, the money I saved is not worth spending 2 hours there just to get a heartworm test. It was good while it lasted but I'm not going to come back :( read more

The groomers are very sweet! The young lady with orange hair was so kind to my 8 year old chihuahua Sam! He gets very nervous when getting his nails trimmed and I've watched them at work and let me say That I've never seen Sam so calm with clippers next to him! I love this place, good for all the things you need! read more

Great service. Friendly. Good selection of stock. Helpful clerks. As a new puppy owner I was intimidated and got lots of support when talking to personnel in the store. read more