They are very helpful and generous with their plants although they do get busy at times and you can…read morewait awhile before someone will be available to help you.

Tried to spend money in there twice at Carling location, staff are way too busy chatting to help…read morecustomer's. I went out of my way to shop independent, local store but they didn't want my money.

Staff are helpful and kind. My dog has allergies and I can always count on them to keep his food in…read morestock for when we need it. They are our go to for pet supplies. (they also price match if you find something cheaper elsewhere!)

A big pet store with everything I need. They also have a very good online store that ships for free…read moreon orders above $40. The only complaint I had was the accessories like collars for cats was very limited.

Been a whole since I've been here but I'm gearing up to get new little furry friends so I popped in…read moreto get new bedding/chews/food etc. So I can have their tank all set up and ready to go for when I find the perfect new pets. What I love about this place is all the organic options so that I know my pets are getting the best quality and won't have anything that could cause health problems. They also seem to have a better knowledge base about animals them the big box competition.

Max, my golden doodle had been groomed by Barkhaven 4 times now. This time, his coat was very long…read moreand really matted. The groomer had to shave him closer and he looks fantastic. The thing that has continually impressed me is the level of professionalism and genuine care they provide. Great organization!!

I was 15 mins late for an appointment due to an accident on the 416. I got a phone text just…read morebefore I walked in that my appointment was cancelled due to being a no-show. I told the person at the cash that I was there and she said sorry the appt is cancelled... I said but I am only 15 mins late and my appt is for 3 hours. She asked the groomer and she declined. Said she didnt have the time now. I asked if they could simply bath the dog and clip the nails without cutting the hair. They said no but If I would have to pay for the appt anyway because I did not show up on time. I paid almost 100.00 for nothing. I can see losing the apt. but why would I have to pay for the spot when it was obviously filled by a walk in? Crazy. Never going there. Would never recommend them.

Staff is really nice here. Great location with lots of parking. Right beside the Lone Star…read more It's newer. Fresh and clean. Very dog friendly. Unfortunately, they don't have what my pet eats and the prices are u believably high. But.. the quality is amazing and if you can afford it, awesome! Lots of Canadian product. I like to support them so I do recommend them. I have bought cans from here before and a box of raw food. My dog wouldn't go for them unfortunately but they will be donated as I cannot stand returning things. Even though it's ok to.... I just don't. A cool place to visit with your pet. A treat may be offered and there are pup cookies displayed nicely up front.

they promoted a seasonal extravaganza that was only offered in one of their locations. they…read morerecommended I buy a specific brand of treat and when I tried to return them because my puppy wouldn't eat them they refused to return the product. I'll stick with Pet Value thanks

We love Masters 'n Dogs! I switched over to getting all my Dog and Cat supplies at Masters 'n Dogs…read more5 years ago. The knowledgeable and friendly staff are exceptional. I find that the store carries the best products at the best price. We always feel welcomed and taken care of when we stop in. It's my dog's favorite place!

What a great little shop for pet owners! I spent most of my time looking around here today -…read morethere's a TON to see, so I plan on going back sometime soon. The staff member I spoke to was really sweet and gave Finn a treat right away and scratched his belly - you can tell they love pets! Note - a tiny adorable little pup named Ernie darted at us when we came in, which I thought was super cute, but if you're dog isn't too friendly with others, beware.

I was lucky of enough to offer one of the rescue kitties his forever home…read more The staff loved and cared for my sweet boy and even a year later I went in with my mom and they remembered him and asked about the cut in his ear. They also offered us great deals on food and supplies. It's been two years since we adopted our sweet boy and I am forever grateful for the part they played in his rescue.

I have been shopping there since they opened. I mainly purchase 15kg bags of kitty litter which I…read morethen put into my cart. In ten years they have offered to help me two, maybe three times. I am 65 in good health, with no infirmities, but that aside, helping customers with heavy goods should be SOP. It is not. The last time I was there a twenty something male watched me carry the bags to the counter, then watched as I loaded my cart. Just I was putting the last bag in the cart he asked, "Do you want a hand with that?" "Not at this point no." Other than that they are reasonably good and will answer questions. They also stopped taking cats for adoption. I asked why and was told, "It's too much trouble".

WE purchased two pugs from here, Ed and Martin. We loved them and and had them for many, many…read moreyears. They were healthy, happy, and displayed no signs of early struggles from a puppy mill. We were worried about such rumors and had our vet check both boys thoroughly and she was confident that they were in excellent health. The lived long lives and were excellent companions.

While I like several of the product lines for foods, and find this to be a great location, I was…read moresaddened to see puppies for sale in the store. I also noted that those asking questions about the puppies on the store's facebook page had their comments deleted and were banned. A huge red flag for me. On my last walk through I was ignored by the staff, so can't speak to customer service beyond that. Given the number of pet stores in the city which sell the same product lines, support rescues and shelters and are open to answering client questions about their suppliers, I will be shopping elsewhere.

As I looked upon the brightly lit plexiglass cases containing the "cute little puppy" I mentioned…read moreto my BF that these dogs were from puppy mills, and could be sick. The manager (maybe owner) then agressively approached me and told me to not say things like that. She began to argue that her dogs were from reputable and provincially inspected breeders, yet when I asked her for info about the breeder, she said she couldnt give out that information unless I wanted to buy the dog. I asked her why and she said they couldnt have people going to see the dogs. MAJOR RED FLAG FOR PUPPY MILL USE!!! And she then accused me of discriminating against her and tried to grab my arm.

This place should be shut down. Along with other animals kept in unsuitable conditions, they had 4…read morerabbits and 1 guinea pig that had no hay. When I approached the older women who was working about this, she told me that they are too young to have hay. I followed up stating that this is not true and rabbits must have unlimited hay at all times and without it, can become fatal (GI stasis). Not only am I educated on the matter, a google search on rabbit diet will share the same information. I was informed by the seriously uneducated worker that the rabbits had hay before, went to the vet and was told it was making them sick. This women lied to me as a simple google search has shown other citizens complaining about this issue at the same store for years. Additionally, I doubt a store who sells rabbits for profit took a sick animal to see an exotic veterinarian. This is animal cruelty at its finest and this store should be shut down. Please spread the word and boycott PetWorld.

ABSOLUTELY HORRIBLE!…read more Was coming here for years and it has gone downhill they are disorganized and not to be trusted with animals as they try and blame shift customers instead of owning up to their mistakes.

Don't know how good they are...didn't respond to email or phone call. Went to Purrdy Paws instead…read moreand thoroughly pleased with results.