Went into this store after a fun afternoon at the dog park and my pup loooved all the smells and…read moretoys. The lady (owner, I think?) was extremely helpful in picking out toys that are both fun and durable for my power chewer. One of the toys even came with a lifetime guarantee so that when (...and it will only be a matter of time with my determined doggo) he finally destroyed it, they will replace it with a new one. Nice selection, great service. I will definitely be back.

I first visited the store on the summer 2014 and I instantly fell in love with the store not only…read morethey carry everything you will ever need for your pets but they have the most amazing staff, they are super friendly and knowledgeable. They go out of their way for every single customer to find what they are looking for but most of all they believe and support rescue and that to me is the # 1 thing. They love their job and you can see that when you visit their store. Shannon the store manager is awesome; she is always ready to help you out.

I was lucky of enough to offer one of the rescue kitties his forever home…read more The staff loved and cared for my sweet boy and even a year later I went in with my mom and they remembered him and asked about the cut in his ear. They also offered us great deals on food and supplies. It's been two years since we adopted our sweet boy and I am forever grateful for the part they played in his rescue.

I have been shopping there since they opened. I mainly purchase 15kg bags of kitty litter which I…read morethen put into my cart. In ten years they have offered to help me two, maybe three times. I am 65 in good health, with no infirmities, but that aside, helping customers with heavy goods should be SOP. It is not. The last time I was there a twenty something male watched me carry the bags to the counter, then watched as I loaded my cart. Just I was putting the last bag in the cart he asked, "Do you want a hand with that?" "Not at this point no." Other than that they are reasonably good and will answer questions. They also stopped taking cats for adoption. I asked why and was told, "It's too much trouble".

This is a really great pet store located in the St. Laurent mall, it's pretty small but they have a…read moregood selection of food and live pets. So, I like dogs. No, understatement, I LOVE dogs. Every time I'm at the St. Laurent mall I come into this pet store and freak people out by talking to the dogs like they are babies. The staff have always been really friendly and helpful, they give good advice and seem to know the store pretty well. They have a reasonable return policy and I had to return a cat carrier here once and it was very simple, they returned it even though we put my cat in it for a few minutes. They always have the cutest little puppies for sale, they cost A LOT, but I made sure to ask and they purchase them from reputable breeders and are against puppy mills. So please make sure you know where your furry friends are coming from! Don't support puppy mills! The puppies always seem happy and playful, which is a good sign when buying a puppy. Tip: If you pretend you're buying a puppy they let you hold them and snuggle them. Yeah I told you I love dogs...

Went in ready to buy a kitten and they did not have the animal's papers. The warranty they wanted…read moreme to sign upon purchase states that it would only be effective once the animal's paperwork is received by the client, so I backed out of the sale. I requested that I be called once the paperwork was available and I never heard back from anyone. I was refused contact with the manager and the staff was mixed (some helpful and nice, some not - they also don't seem to be well trained). I walked past the store today and the kitten is still sitting in her cage, unsold. I've never been to a pet store who refused to give me papers for a pet that I was ready to pay for then and there. Ridiculous. The smell in this store isn't the only thing that won't have me coming back.

If you want to buy fish, or live plants avoid this place…read more Been testing them for over a year now, everything I purchase out of their tanks is diseased and infected including their plants. You want to buy dead or soon to be dead fish, get yours from this cesspool. Most of the staff are rude and entitled and do not fear any consequence for destroying their employers business. When you tell them you want to buy a fish, they hate it, seem bothered by the act of needing to catch a fish, and they will act rude to ensure you never come back as a fishkeeper. Their tanks are disgusting, they never clean the gravel, no wonder their entire rack system is infected and has been continuously for over a year. Save your money.

I love pet circus. The staff is friendly and knowledgeable. They always give my dog a treat when I…read morecome in and I feel very welcome. It's also fun to look at the animals that they have here.

WE purchased two pugs from here, Ed and Martin. We loved them and and had them for many, many…read moreyears. They were healthy, happy, and displayed no signs of early struggles from a puppy mill. We were worried about such rumors and had our vet check both boys thoroughly and she was confident that they were in excellent health. The lived long lives and were excellent companions.

While I like several of the product lines for foods, and find this to be a great location, I was…read moresaddened to see puppies for sale in the store. I also noted that those asking questions about the puppies on the store's facebook page had their comments deleted and were banned. A huge red flag for me. On my last walk through I was ignored by the staff, so can't speak to customer service beyond that. Given the number of pet stores in the city which sell the same product lines, support rescues and shelters and are open to answering client questions about their suppliers, I will be shopping elsewhere.

5 stars out of 5 for:…read more - I've passed by this business many times when I find myself in the Byward Market but only today did I go in because am in desperate need for new food for my picky senior small dog. And I am glad I made the trek during my lunch break. - Called in 1st before coming & friendly staff (thanks, M!) was already helpful over the phone. She even offered to set aside food samples for my dog to try. - When I got there, same friendly & knowledgeable staff already had paper bag ready for me to take, and I picked up some more items and was provided with more samples. - I was also told of their food guarantee - if my dog did not like it, I can take it back. - This 1st visit was so easy & fast for pick up! - My dog has tried one of the samples for dinner - and so far it's a hit. - It looks like we will be back. - Note: This place carries a load of Canada made food - frozen raw food and freeze dried, and dry and wet food. They also deliver for a certain amount of merchandise & for a small fee.

Cool little pet shop at the bottom of the condo complex on Murray Street. I've been in here a…read morebunch of times and they're always really friendly and really helpful. Bring in your pup and they'll hook them up with a snack! They have all kinds of foods including things in their fridge/freezer for cats and dogs. They also have a nice collection of accessories for your pets. If you're not sure what you want or what you're looking for then ask the staff as they're really helpful.

Prices of a few pet items are the lowest I've seen. Convenient location, good hours, and nice…read morestaff. Cool that they have locally sourced natural/organic soap and stuff too. Will return.

This is my go to shop for my dog and cat food. The employees are always helpful and friendly…read more(delivering food when I hurt my ribs, and letting me do a payment plan when my paychecks were affected by Pheonix). I love the selections of toys and people treats, and my dog Wally loves our visits there. Highly recommend!

We've been a customer of Ruff-House for a couple years now, our dog really enjoys going there for…read moreday care, he's excited when we pull up and runs towards the desk. We love the option to watch the live stream cameras and check in throughout the day. We have also done a recall class with Annie and learned a lot during that process. Our dog is a better dog for it. We truly appreciate the care and effort that John, Sophie and the staff put forward with each visit. Glad to have a place like this in Ottawa.

If I could give less than 1 star I would. The employees treated me terribly, were unorganized and…read moreunsympathetic during an already difficult time. They do not ensure paying customers are aware of their strict policies and instead of informing clients they simply disregard their mistakes and blame the customer. Not sure what kind of customer service is in their "policy" but I have never experienced such disrespect from an establishment before. However I will give them 1 star for refunding me part of the classes (but not the one they made a mistake on :)!)

The staff here are very helpful and friendly…read more And, while you're shopping for your pooch, you can get his nails cute for only $10!

Larger store but most of it is food. Great service but the person working was only moderately…read morehelpful in that I got a lot of "I don't knows" without the offer to seek out the info. I have it a good review for quality of goods and location.

We had such an informative session with Charlotte. She equipped us with the tools to implement…read morehappy and healthy walking with our puppy she was patient with questions from the kids and took her time to provide the instruction and watched us give it a try as well. 4 days later and we are seeing change - positive change. Cannot recommend them enough.

I love this company. Love it! They are professional, always on time, prioritize safety, and are…read moregreat communicators. My dogs have some issues. One is reactive to other dogs - sometimes my other dog joins in. The other loves to sniff and mark EVERYTHING. BWD handles them with no problem. I'm deeply appreciative of their services!!!