They are very helpful and generous with their plants although they do get busy at times and you can…read morewait awhile before someone will be available to help you.

Tried to spend money in there twice at Carling location, staff are way too busy chatting to help…read morecustomer's. I went out of my way to shop independent, local store but they didn't want my money.

We love Masters 'n Dogs! I switched over to getting all my Dog and Cat supplies at Masters 'n Dogs…read more5 years ago. The knowledgeable and friendly staff are exceptional. I find that the store carries the best products at the best price. We always feel welcomed and taken care of when we stop in. It's my dog's favorite place!

What a great little shop for pet owners! I spent most of my time looking around here today -…read morethere's a TON to see, so I plan on going back sometime soon. The staff member I spoke to was really sweet and gave Finn a treat right away and scratched his belly - you can tell they love pets! Note - a tiny adorable little pup named Ernie darted at us when we came in, which I thought was super cute, but if you're dog isn't too friendly with others, beware.

I was lucky of enough to offer one of the rescue kitties his forever home…read more The staff loved and cared for my sweet boy and even a year later I went in with my mom and they remembered him and asked about the cut in his ear. They also offered us great deals on food and supplies. It's been two years since we adopted our sweet boy and I am forever grateful for the part they played in his rescue.

I have been shopping there since they opened. I mainly purchase 15kg bags of kitty litter which I…read morethen put into my cart. In ten years they have offered to help me two, maybe three times. I am 65 in good health, with no infirmities, but that aside, helping customers with heavy goods should be SOP. It is not. The last time I was there a twenty something male watched me carry the bags to the counter, then watched as I loaded my cart. Just I was putting the last bag in the cart he asked, "Do you want a hand with that?" "Not at this point no." Other than that they are reasonably good and will answer questions. They also stopped taking cats for adoption. I asked why and was told, "It's too much trouble".

I am a huge fan of Global Pet Foods. I went in out of curiosity after a friend recommended it to me…read moreand was surprised by how friendly and knowledgeable the staff was. I dealt with Amanda on my first trip there and she was so helpful, she helped me choose a more adequate pet food for my puppy, as he was having issues with his pet food - Iams - and was just not feeling it (and he loved it !). They have a Free Food Program, with purchase of a certain amount of bags of food you get a free bag (varies according to brand purchased). As well as option of delivery ! I've purchased dog treats, a new leash (Flexi - Canadian brand and incredibly sturdy!), and pet food from Global Pet Foods and have nothing but good things to say about them. I'm new to the Tunney's Pasture/Westboro area and was so excited to find out this weekend that they also do some pet grooming. I got to clip my dog's nails, and the location is so convenient and close to home. I just love these guys !!

The staff at Global Pet Food is great. Very knowledgeable and helpful. You can tell these people…read morereally love animals. They bring their pets into the store, and encourage you to do so as well. They're usually great with processing returns, though they will take your receipt and not provide a copy, so make sure you've brought in everything you needed to return. Only one bad experience. We had to return a leash and later a faulty collar, but we'd returned the leash first and got burned on the $10 collar, even though it was 100% guaranteed by the manufacturer, and it wasn't our first choice (we were going to go with leather, but let the salesperson convince us to buy the synthetic collar because of the guarantee), because they'd already taken our receipt. At least they donated the collar to a shelter, though not sure how much good it will do, since the tightener slips. Occasionally, you'll get a miss with their advice (as above), so remember that you know your pet and they don't if you're not-so-sure about their recommendation, and go with your gut. That small annoyance aside, the people who own and work at this store are wonderful. They truly care about your pet's well-being. They were incredibly helpful and supportive when my childhood cat was in her last days, offering very good advice to help me make her as comfortable as possible. When my partner and I adopted our adult husky mix, they offered great advice that was truly appreciated, and they continue to do so. A great business, and I will continue to shop with them first for anything our dog or our newly adopted cat needs, from food to nail trimmers, to toys.

Ren's Pets has amazing selection, big clean stores, wonderful staff and it's Canadian owned! I…read morereally appreciate how easy it is to shop there, find what I'm looking for, or just brows on a rainy day. And I can even bring my dog in to shop for his own treats:-)

I have been ordering dog food in big bags from them for quite a while. Just about every other order…read moresomething goes wrong. My store is the Barrhaven one, and they are VERY PLEASANT to work with to straighten things out. But this time I had to deal with Customer Service because the store could not help me. Well, let's just say I am not buying from them anymore. The order was filled twice, according to them that was my fault, and I have to carry it back to the store myself for a refund. Not a small task at my age, that's why I buy on line to begin with. So I cancelled my repeat order and that was fine with them.

What a great pet shop! I came in with a bit of challenge but Casey & Jesse were quick to not only…read morefix the situation with something I hadn't considered but made it so affordable! Casey took her time to explain everything I needed to know and I am happy to say I welcoming some tiny colorful shrimps in my new little terarium. Would have loved to share photos. Highly uber recommend.

If you want to buy fish, or live plants avoid this place…read more Been testing them for over a year now, everything I purchase out of their tanks is diseased and infected including their plants. You want to buy dead or soon to be dead fish, get yours from this cesspool. Most of the staff are rude and entitled and do not fear any consequence for destroying their employers business. When you tell them you want to buy a fish, they hate it, seem bothered by the act of needing to catch a fish, and they will act rude to ensure you never come back as a fishkeeper. Their tanks are disgusting, they never clean the gravel, no wonder their entire rack system is infected and has been continuously for over a year. Save your money.

Max, my golden doodle had been groomed by Barkhaven 4 times now. This time, his coat was very long…read moreand really matted. The groomer had to shave him closer and he looks fantastic. The thing that has continually impressed me is the level of professionalism and genuine care they provide. Great organization!!

I was 15 mins late for an appointment due to an accident on the 416. I got a phone text just…read morebefore I walked in that my appointment was cancelled due to being a no-show. I told the person at the cash that I was there and she said sorry the appt is cancelled... I said but I am only 15 mins late and my appt is for 3 hours. She asked the groomer and she declined. Said she didnt have the time now. I asked if they could simply bath the dog and clip the nails without cutting the hair. They said no but If I would have to pay for the appt anyway because I did not show up on time. I paid almost 100.00 for nothing. I can see losing the apt. but why would I have to pay for the spot when it was obviously filled by a walk in? Crazy. Never going there. Would never recommend them.

WE purchased two pugs from here, Ed and Martin. We loved them and and had them for many, many…read moreyears. They were healthy, happy, and displayed no signs of early struggles from a puppy mill. We were worried about such rumors and had our vet check both boys thoroughly and she was confident that they were in excellent health. The lived long lives and were excellent companions.

While I like several of the product lines for foods, and find this to be a great location, I was…read moresaddened to see puppies for sale in the store. I also noted that those asking questions about the puppies on the store's facebook page had their comments deleted and were banned. A huge red flag for me. On my last walk through I was ignored by the staff, so can't speak to customer service beyond that. Given the number of pet stores in the city which sell the same product lines, support rescues and shelters and are open to answering client questions about their suppliers, I will be shopping elsewhere.

Adorable squeaky half price!!! Resistant (for squeaky) and easy to manipulate…read more Both of my dogs love them

Can't say enough good things about this place. First of all Debbie the owner is one of the nicest…read morepeople you can meet. She has a true love for the dogs that are in her care. We have been bringing our dogs here for several years now. At first we were having a hard time finding a place that understood how to work with our Rotti. But as soon as we brought her to Keshet everything clicked. Debbie made us feel very confident and relaxed that our dog would be well taken care of and loved. Our Rotti clicked instantly with the staff and was very happy. Staff is great. We love getting the email post cards while we are away showing our dogs having fun. This is the best place in the Ottawa area for large breed dogs. A lot of room on the grounds for the larger dogs to move around and get exercise. Large, clean rooms for the dogs. Keshet gets from me.

From the owner: Dog Boarding, Dog Kennel, Dog Daycare, Large Breed Canines, High Energy Breeds. Dog Reactive and…read moreAggressive Dogs, Training Facility Rentals, Outdoor Space Rentals, Large Breed Dog Rescue, Dog Training and Seminars