Ren's Pets has amazing selection, big clean stores, wonderful staff and it's Canadian owned! I…read morereally appreciate how easy it is to shop there, find what I'm looking for, or just brows on a rainy day. And I can even bring my dog in to shop for his own treats:-)

I have been ordering dog food in big bags from them for quite a while. Just about every other order…read moresomething goes wrong. My store is the Barrhaven one, and they are VERY PLEASANT to work with to straighten things out. But this time I had to deal with Customer Service because the store could not help me. Well, let's just say I am not buying from them anymore. The order was filled twice, according to them that was my fault, and I have to carry it back to the store myself for a refund. Not a small task at my age, that's why I buy on line to begin with. So I cancelled my repeat order and that was fine with them.

Order from this website over 45 days ago. Never delivered the items, never responded to emails or…read morephone. No way to get a refund. They close their Facebook, instagram and website inbetween so its hard to report them for scam.

Staff is really nice here. Great location with lots of parking. Right beside the Lone Star…read more It's newer. Fresh and clean. Very dog friendly. Unfortunately, they don't have what my pet eats and the prices are u believably high. But.. the quality is amazing and if you can afford it, awesome! Lots of Canadian product. I like to support them so I do recommend them. I have bought cans from here before and a box of raw food. My dog wouldn't go for them unfortunately but they will be donated as I cannot stand returning things. Even though it's ok to.... I just don't. A cool place to visit with your pet. A treat may be offered and there are pup cookies displayed nicely up front.

I was really nervous coming here as I had previously been bringing my furbaby elsewhere for the…read morepast 8 years. My mom had made the appointment and since it's much closer to home, I decided to check it out. Upon entry, it's nice to see that it's a nicely sized store- not too big or too small, just right...and there are two cats that kinda roam free and hang out (aka they nap at the front and chill). I think it was a good indication that it's not a chaotic place since animals can be really sensitive to that kinda thing. When I met the groomer, I explained my crazy and over protective pet parent concerns, and they listened attentively and helped to ease my mind. Gizmo was very excitable but he didn't seem nervous- that also reassured me because I cared more about his experience than my own. The grooming process took between 2.5-3 hours, which I think has been pretty standard in my experience. Gizmo smelled and looked amazing when he was done, freshly groomed puppies are my favourite! The price point isn't bad, either. I was worried it would cost more than my previous spot (PetSmart) but in the end came up about 10-15 dollars less. Amazing! Gizmo seems really happy, so I'm sure we will be back again for his next grooming. Kudos!

ABSOLUTELY HORRIBLE!…read more Was coming here for years and it has gone downhill they are disorganized and not to be trusted with animals as they try and blame shift customers instead of owning up to their mistakes.

Been going to critter jungle for some time now. Staff is…read moregreat, pets they sell are healthy. Staff is knowledgeable about the pets. Prices are fair for a quality product.

They are very helpful and generous with their plants although they do get busy at times and you can…read morewait awhile before someone will be available to help you.

Awesome staff... Great customers... Friendly and holding…read moreonto cute dogs! I had mine with me today and we went to get her a new collar tag from the cool machine as her other one is worn. Tyler was really helpful and went above and beyond. Prices are what they are but lots of clearance areas. Store was clean and inviting if not really bright inside! No kitties today but l saw lots of fish, birds, guinea pigs... I just love adding an outing like this with my dog after our hike. Sunday is her day!

Bad Experience:…read more What was supposed to be a fun day for my son and choosing his first pet hampster today with the money he saved turned out to be a very bad experience. We went into the PetSmart in Kanata on his school break, we spoke to the associate Brianna about purchasing a dwarf hamster because my daughter bought one the previous week she informed us that they can't live together in the same cage. I said ok and asked some more questions, she then told me I would need to buy its own cage and she told me their cages ranged from $80-$100 I went to look at them, but then decided to check another stores website and I found a kit for $40. I went back to Brianna and told her we wanted to purchase the hampster and we were going to get the cage on the way home and she said NO, go do your shopping and come back. I told her that would not work for us because I needed to stop on my way home because my son needs to get back for his school. She said NO again and that was my only option. We ended up leaving and at this point my son was crying and I did not want to purchase from PetSmart but he was so upset that I decided to drive him home, go out by the cage then return back to buy it. Again I got Brianna and she was very rude asking my over and over did you buy a cage, I eventually responded back yes as I was signing my paperwork. First things first my son's experience was ruined because I ended up having to chose the hampster & secondly the treatment I received because I would not purchase the cage from her was unacceptable. Very upset mom

5 stars out of 5 for:…read more - I've passed by this business many times when I find myself in the Byward Market but only today did I go in because am in desperate need for new food for my picky senior small dog. And I am glad I made the trek during my lunch break. - Called in 1st before coming & friendly staff (thanks, M!) was already helpful over the phone. She even offered to set aside food samples for my dog to try. - When I got there, same friendly & knowledgeable staff already had paper bag ready for me to take, and I picked up some more items and was provided with more samples. - I was also told of their food guarantee - if my dog did not like it, I can take it back. - This 1st visit was so easy & fast for pick up! - My dog has tried one of the samples for dinner - and so far it's a hit. - It looks like we will be back. - Note: This place carries a load of Canada made food - frozen raw food and freeze dried, and dry and wet food. They also deliver for a certain amount of merchandise & for a small fee.

Cool little pet shop at the bottom of the condo complex on Murray Street. I've been in here a…read morebunch of times and they're always really friendly and really helpful. Bring in your pup and they'll hook them up with a snack! They have all kinds of foods including things in their fridge/freezer for cats and dogs. They also have a nice collection of accessories for your pets. If you're not sure what you want or what you're looking for then ask the staff as they're really helpful.

What a great pet shop! I came in with a bit of challenge but Casey & Jesse were quick to not only…read morefix the situation with something I hadn't considered but made it so affordable! Casey took her time to explain everything I needed to know and I am happy to say I welcoming some tiny colorful shrimps in my new little terarium. Would have loved to share photos. Highly uber recommend.

If you want to buy fish, or live plants avoid this place…read more Been testing them for over a year now, everything I purchase out of their tanks is diseased and infected including their plants. You want to buy dead or soon to be dead fish, get yours from this cesspool. Most of the staff are rude and entitled and do not fear any consequence for destroying their employers business. When you tell them you want to buy a fish, they hate it, seem bothered by the act of needing to catch a fish, and they will act rude to ensure you never come back as a fishkeeper. Their tanks are disgusting, they never clean the gravel, no wonder their entire rack system is infected and has been continuously for over a year. Save your money.

I was lucky of enough to offer one of the rescue kitties his forever home…read more The staff loved and cared for my sweet boy and even a year later I went in with my mom and they remembered him and asked about the cut in his ear. They also offered us great deals on food and supplies. It's been two years since we adopted our sweet boy and I am forever grateful for the part they played in his rescue.

I have been shopping there since they opened. I mainly purchase 15kg bags of kitty litter which I…read morethen put into my cart. In ten years they have offered to help me two, maybe three times. I am 65 in good health, with no infirmities, but that aside, helping customers with heavy goods should be SOP. It is not. The last time I was there a twenty something male watched me carry the bags to the counter, then watched as I loaded my cart. Just I was putting the last bag in the cart he asked, "Do you want a hand with that?" "Not at this point no." Other than that they are reasonably good and will answer questions. They also stopped taking cats for adoption. I asked why and was told, "It's too much trouble".