Order from this website over 45 days ago. Never delivered the items, never responded to emails or…read morephone. No way to get a refund. They close their Facebook, instagram and website inbetween so its hard to report them for scam.

Staff is really nice here. Great location with lots of parking. Right beside the Lone Star…read more It's newer. Fresh and clean. Very dog friendly. Unfortunately, they don't have what my pet eats and the prices are u believably high. But.. the quality is amazing and if you can afford it, awesome! Lots of Canadian product. I like to support them so I do recommend them. I have bought cans from here before and a box of raw food. My dog wouldn't go for them unfortunately but they will be donated as I cannot stand returning things. Even though it's ok to.... I just don't. A cool place to visit with your pet. A treat may be offered and there are pup cookies displayed nicely up front.

As I looked upon the brightly lit plexiglass cases containing the "cute little puppy" I mentioned…read moreto my BF that these dogs were from puppy mills, and could be sick. The manager (maybe owner) then agressively approached me and told me to not say things like that. She began to argue that her dogs were from reputable and provincially inspected breeders, yet when I asked her for info about the breeder, she said she couldnt give out that information unless I wanted to buy the dog. I asked her why and she said they couldnt have people going to see the dogs. MAJOR RED FLAG FOR PUPPY MILL USE!!! And she then accused me of discriminating against her and tried to grab my arm.

This place should be shut down. Along with other animals kept in unsuitable conditions, they had 4…read morerabbits and 1 guinea pig that had no hay. When I approached the older women who was working about this, she told me that they are too young to have hay. I followed up stating that this is not true and rabbits must have unlimited hay at all times and without it, can become fatal (GI stasis). Not only am I educated on the matter, a google search on rabbit diet will share the same information. I was informed by the seriously uneducated worker that the rabbits had hay before, went to the vet and was told it was making them sick. This women lied to me as a simple google search has shown other citizens complaining about this issue at the same store for years. Additionally, I doubt a store who sells rabbits for profit took a sick animal to see an exotic veterinarian. This is animal cruelty at its finest and this store should be shut down. Please spread the word and boycott PetWorld.

They are very helpful and generous with their plants although they do get busy at times and you can…read morewait awhile before someone will be available to help you.

Tried to spend money in there twice at Carling location, staff are way too busy chatting to help…read morecustomer's. I went out of my way to shop independent, local store but they didn't want my money.

This business is fantastic! We have three dogs with unique needs. As busy as the store was the…read moreowner and staff were incredibly helpful. Please support this small business. Fantastic!

Great staff, great store! We always buy our dog food here. Staff make good treat recommendations…read moretoo!

I was lucky of enough to offer one of the rescue kitties his forever home…read more The staff loved and cared for my sweet boy and even a year later I went in with my mom and they remembered him and asked about the cut in his ear. They also offered us great deals on food and supplies. It's been two years since we adopted our sweet boy and I am forever grateful for the part they played in his rescue.

I have been shopping there since they opened. I mainly purchase 15kg bags of kitty litter which I…read morethen put into my cart. In ten years they have offered to help me two, maybe three times. I am 65 in good health, with no infirmities, but that aside, helping customers with heavy goods should be SOP. It is not. The last time I was there a twenty something male watched me carry the bags to the counter, then watched as I loaded my cart. Just I was putting the last bag in the cart he asked, "Do you want a hand with that?" "Not at this point no." Other than that they are reasonably good and will answer questions. They also stopped taking cats for adoption. I asked why and was told, "It's too much trouble".

Adorable squeaky half price!!! Resistant (for squeaky) and easy to manipulate…read more Both of my dogs love them

Awesome staff... Great customers... Friendly and holding…read moreonto cute dogs! I had mine with me today and we went to get her a new collar tag from the cool machine as her other one is worn. Tyler was really helpful and went above and beyond. Prices are what they are but lots of clearance areas. Store was clean and inviting if not really bright inside! No kitties today but l saw lots of fish, birds, guinea pigs... I just love adding an outing like this with my dog after our hike. Sunday is her day!

Bad Experience:…read more What was supposed to be a fun day for my son and choosing his first pet hampster today with the money he saved turned out to be a very bad experience. We went into the PetSmart in Kanata on his school break, we spoke to the associate Brianna about purchasing a dwarf hamster because my daughter bought one the previous week she informed us that they can't live together in the same cage. I said ok and asked some more questions, she then told me I would need to buy its own cage and she told me their cages ranged from $80-$100 I went to look at them, but then decided to check another stores website and I found a kit for $40. I went back to Brianna and told her we wanted to purchase the hampster and we were going to get the cage on the way home and she said NO, go do your shopping and come back. I told her that would not work for us because I needed to stop on my way home because my son needs to get back for his school. She said NO again and that was my only option. We ended up leaving and at this point my son was crying and I did not want to purchase from PetSmart but he was so upset that I decided to drive him home, go out by the cage then return back to buy it. Again I got Brianna and she was very rude asking my over and over did you buy a cage, I eventually responded back yes as I was signing my paperwork. First things first my son's experience was ruined because I ended up having to chose the hampster & secondly the treatment I received because I would not purchase the cage from her was unacceptable. Very upset mom