I was really nervous coming here as I had previously been bringing my furbaby elsewhere for the…read morepast 8 years. My mom had made the appointment and since it's much closer to home, I decided to check it out. Upon entry, it's nice to see that it's a nicely sized store- not too big or too small, just right...and there are two cats that kinda roam free and hang out (aka they nap at the front and chill). I think it was a good indication that it's not a chaotic place since animals can be really sensitive to that kinda thing. When I met the groomer, I explained my crazy and over protective pet parent concerns, and they listened attentively and helped to ease my mind. Gizmo was very excitable but he didn't seem nervous- that also reassured me because I cared more about his experience than my own. The grooming process took between 2.5-3 hours, which I think has been pretty standard in my experience. Gizmo smelled and looked amazing when he was done, freshly groomed puppies are my favourite! The price point isn't bad, either. I was worried it would cost more than my previous spot (PetSmart) but in the end came up about 10-15 dollars less. Amazing! Gizmo seems really happy, so I'm sure we will be back again for his next grooming. Kudos!

ABSOLUTELY HORRIBLE!…read more Was coming here for years and it has gone downhill they are disorganized and not to be trusted with animals as they try and blame shift customers instead of owning up to their mistakes.

I was lucky of enough to offer one of the rescue kitties his forever home…read more The staff loved and cared for my sweet boy and even a year later I went in with my mom and they remembered him and asked about the cut in his ear. They also offered us great deals on food and supplies. It's been two years since we adopted our sweet boy and I am forever grateful for the part they played in his rescue.

I have been shopping there since they opened. I mainly purchase 15kg bags of kitty litter which I…read morethen put into my cart. In ten years they have offered to help me two, maybe three times. I am 65 in good health, with no infirmities, but that aside, helping customers with heavy goods should be SOP. It is not. The last time I was there a twenty something male watched me carry the bags to the counter, then watched as I loaded my cart. Just I was putting the last bag in the cart he asked, "Do you want a hand with that?" "Not at this point no." Other than that they are reasonably good and will answer questions. They also stopped taking cats for adoption. I asked why and was told, "It's too much trouble".

They are very helpful and generous with their plants although they do get busy at times and you can…read morewait awhile before someone will be available to help you.

Tried to spend money in there twice at Carling location, staff are way too busy chatting to help…read morecustomer's. I went out of my way to shop independent, local store but they didn't want my money.

What a great pet shop! I came in with a bit of challenge but Casey & Jesse were quick to not only…read morefix the situation with something I hadn't considered but made it so affordable! Casey took her time to explain everything I needed to know and I am happy to say I welcoming some tiny colorful shrimps in my new little terarium. Would have loved to share photos. Highly uber recommend.

If you want to buy fish, or live plants avoid this place…read more Been testing them for over a year now, everything I purchase out of their tanks is diseased and infected including their plants. You want to buy dead or soon to be dead fish, get yours from this cesspool. Most of the staff are rude and entitled and do not fear any consequence for destroying their employers business. When you tell them you want to buy a fish, they hate it, seem bothered by the act of needing to catch a fish, and they will act rude to ensure you never come back as a fishkeeper. Their tanks are disgusting, they never clean the gravel, no wonder their entire rack system is infected and has been continuously for over a year. Save your money.

The staff here are very helpful and friendly…read more And, while you're shopping for your pooch, you can get his nails cute for only $10!

This place mainly specializes in pet food for almost any domestic pet. They also have a couple…read morewalls of toys, one of which is devoted to dogs while the other covers various other pets. If you have a finicky pet or want to find something that specifically complements their lifestyle, this is a good store to go to. They have a huge selection with moderate pricing for their food. They carry holistic food, national brands, supplements and healthy raw food blends. I received friendly service and the store seems to embrace pet fanatics, but not annoyingly so.

5 stars out of 5 for:…read more - I've passed by this business many times when I find myself in the Byward Market but only today did I go in because am in desperate need for new food for my picky senior small dog. And I am glad I made the trek during my lunch break. - Called in 1st before coming & friendly staff (thanks, M!) was already helpful over the phone. She even offered to set aside food samples for my dog to try. - When I got there, same friendly & knowledgeable staff already had paper bag ready for me to take, and I picked up some more items and was provided with more samples. - I was also told of their food guarantee - if my dog did not like it, I can take it back. - This 1st visit was so easy & fast for pick up! - My dog has tried one of the samples for dinner - and so far it's a hit. - It looks like we will be back. - Note: This place carries a load of Canada made food - frozen raw food and freeze dried, and dry and wet food. They also deliver for a certain amount of merchandise & for a small fee.

Cool little pet shop at the bottom of the condo complex on Murray Street. I've been in here a…read morebunch of times and they're always really friendly and really helpful. Bring in your pup and they'll hook them up with a snack! They have all kinds of foods including things in their fridge/freezer for cats and dogs. They also have a nice collection of accessories for your pets. If you're not sure what you want or what you're looking for then ask the staff as they're really helpful.

Max, my golden doodle had been groomed by Barkhaven 4 times now. This time, his coat was very long…read moreand really matted. The groomer had to shave him closer and he looks fantastic. The thing that has continually impressed me is the level of professionalism and genuine care they provide. Great organization!!

I was 15 mins late for an appointment due to an accident on the 416. I got a phone text just…read morebefore I walked in that my appointment was cancelled due to being a no-show. I told the person at the cash that I was there and she said sorry the appt is cancelled... I said but I am only 15 mins late and my appt is for 3 hours. She asked the groomer and she declined. Said she didnt have the time now. I asked if they could simply bath the dog and clip the nails without cutting the hair. They said no but If I would have to pay for the appt anyway because I did not show up on time. I paid almost 100.00 for nothing. I can see losing the apt. but why would I have to pay for the spot when it was obviously filled by a walk in? Crazy. Never going there. Would never recommend them.

Ren's Pets has amazing selection, big clean stores, wonderful staff and it's Canadian owned! I…read morereally appreciate how easy it is to shop there, find what I'm looking for, or just brows on a rainy day. And I can even bring my dog in to shop for his own treats:-)

I have been ordering dog food in big bags from them for quite a while. Just about every other order…read moresomething goes wrong. My store is the Barrhaven one, and they are VERY PLEASANT to work with to straighten things out. But this time I had to deal with Customer Service because the store could not help me. Well, let's just say I am not buying from them anymore. The order was filled twice, according to them that was my fault, and I have to carry it back to the store myself for a refund. Not a small task at my age, that's why I buy on line to begin with. So I cancelled my repeat order and that was fine with them.