This is the only place I trust when I board my 2 dogs. I feel like the staff is very attentive and…read morecaring for the dogs. They offer grooming as well. They post pictures everyday and are always so friendly. My dogs have been here several times and they always have such a good time. I really couldn't recommend this place more!

It was great when they had beer....kinda wondering why theres a cover charge now. Now its just a…read moreboarding place with a giant back yard, and a patio with no drinks Rating based on expecting a park/bar

Great grooming service!! Been going here for the past 11 years & always satisfied with how my Shih…read moreTzu looks!! Very friendly staff, very reasonable prices on their grooming services & very helpful when I've asked them questions about how to care for my Shih Tzus coat plus when I've asked them about the products that they use they've told me as well as shown me what they use. Since I've got an account with a company who sells pet supplies where I can also buy the products that they use, it has been very helpful to me to be sure that I get the exact product to use on my girl which really helps out a lot between groomings. I give them 5 stars for everything & I wouldn't go anywhere else!!

Michelle does a great feat grooming my dog's face!!! The store is a fun place where they welcome…read moreyou and your dog!! Their inventory is incredible! If you can't find it there, then maybe you don't need it! lol. Or they may order what you need.

Friendly staff, great selection for dogs and cats. Hadn't shopped from any other animals. I have 2…read moreshitzus and the groomers do a fantastic job.

The manager for the location is very helpful, I didn't catch her name. But she saw to the concerns…read moreI previously had. The VCA is honestly great for making an affordable payment system for clients via care club.

Today, a very sad one as we needed to put our little Carolina Dog down. I knew deep down it had to…read morehappen soon. The staff, Vet Tech Janet were outstanding, welcoming, helpful and informative. Dr Nicole Scott was the doc destined to be there this evening. They were patient, kind, and sensitive to our situation and professional beyond compare. Dr Scott is the vet we've been searching for, for years. Absolutely wonderful. If we ever adopt again, she'll be our choice in a vet professional. Dr Scott and tech Janet- what a team! Thank you! Cannot recommend them more highly!

I am really sorry to write this review. Normally, Banfield has been compassionate and responsive…read more However, I encourage Banfield to respond to this. People love their animals. A person like me (age 73. alone) with a $10,000 service dog, do not have anyone else. I have no family. NONE. Only this Labrador. I care about her. (Ruby Jean, 8 years old) She had an ear infection. I know she was hurting. My Vet, who I am sure spent 4 years at school, probably in debt from tuition, spent 2 minutes looking at Ruby. She then spent 15 more minutes consulting with an assistant on the computer, trying to sort out the price range on what Banfield could charge me. I'm serious. She gladly pointed out that Banfield could offer me a 6 month plan, (without interest) for additional (whatever?) She said I (Ruby) could have blood tests done for $430.00. I asked her if Ruby needed blood work. She happily said, "No, she doesn't need blood work but if I wanted to, Banfield could offer me a pay-out plan. I am a career Paramedic/firefighter/ R.N. I "ain't" stupid. Does she need blood work? I asked. "Not really, but if you want to." What the hell?????????????/ I suggest people reach out to your rural vets who treat cows and horses. This was UNACCEPTABLE. money,money,money. I am tired of corporate robbery. Think about it. My final bill was $110. THEN....a Rx prescription for $80.00. I checked online and found the prescription for $10. Do you really trust Banfield?

Terrible experience. Drove 2 1/2 hours, dropped our dogs off at 9:15 for their comprehensive exam…read more We finally checked with the desk at 1 since they do not answer their phones when you call the number, and was told they wouldn't be ready until 3, that the doctor hadn't even seen them yet. They were left in cages for hours not being seen, and when we picked them up they were extremely thirsty and had to pee as if they were not given water or checked on while left in the cage until seen. We most definitely will be canceling our wellness plans and not returning. Worst experience ever. Do not recommend.

I've been bringing my dog to Lovebug Groomery for the past year and couldn't be happier. From…read morebooking to pickup, the experience is professional, friendly, and caring. Thanks, Kim

I like having a petsway in nixa but it is very small with limited selection. They have baking…read morestations which is nice but they don't have much fish or reptile supplies

I swung by to inquire about using their self wash station for my dogs. I wanted to check out their…read moresetup first. I must say I was pretty unimpressed. From what I could see by peering through the door to their washing area they only had one station. I may be wrong though cause it was pretty dark and dungeony looking in there. Not much to inspire confidence in a safe area to wash the mutts. The lady at the front of the store was nice, but the prices to use the station harshed my mellow. Overall the store looked like it was either run down, being redone, or just neglected. Take your pick. Nothing some reorganization, new tile and paint wouldn't be able to easily rectify if somebody cared to make the investment.

To quote the great Gordon Ramsey, "SHUT IT DOWN". This is…read moreby far the *worst* pets way to exist, and considering there are several crap pets way in the area, that should let you know how shitty it is. I have had to shop here on occasion and always left unsatisfied and more times than not, left with nothing. This store sucks, do not waste your time or money. Go somewhere else. Before I talk about how terrible this pets way is, let me first speak that I had to visit 4 petsway in ONE DAY to find a product. And I couldn't even purchase when I found it Bc the "system went down" and the staff said "there are other pets stores open". That being said, I shop at many of the pets way due to convenience. But at this point I am only wasting my time. The stores are run by teenage idiots. They are not trained in pet care, pet nutrition or even BASIC CUSTOMER SERVICE. If you are 17 and have a ride you can probably work here. Some of the issues I have had eoth pets way employees include but are not limited to 1. Not having any clue about pet care products. Basic pet care and brands they should know, working in this feild. I HATE when I ask about a certain product and the staff has never heard of it and then I find it on the shelves. 2. Staff tries to push you out the door when they are close to closing. 3. Staff is way rude about petting. Especially at Glenstone location . I stopped using the bathing station Becasue the employees felt it was their job to come pet my dogs in the tub. I say dogs Becasue I will come and bathe 8 of my 24 dogs. I'm sure you can look me up and see how much I have spent at pets ways, which I certainly regret having bad to do the past year or so. The staff are uneducated and should not be giving advice to anyone Becasue they don't know anything. They are not trained properly. They often don't have a competent person on staff as active manager. The staff is a joke. They don't even have basic training for customer service. They have no clue how to talk and treat customers. Please just Stock the shelves - my god , even before the pandemic several of the stores just have nothing stocked. Maybe it's the staff. I don't know. I've had to ask when a certain food might be available. And staff can't tell me. They can't even give any info other than "when it shows up on the truck". I have worked in pet retail before and I know that you order foods that show on certain truck deliveries and a certain delivery time can be exspected. The staff could not give me even a rough time frame when food would be in. A week? A month? They didn't know, didn't look, didn't ask, and didn't have any intentions of giving a shit. Shelves are particularly empty at this location and Nixa. Not only in quantity but in variety. Having one flavor bag of food- in a giant store like the sunshine store is insane. So The reason for the review is I can't believe that this was sold. The primal frozen raw. I've been buying this for years. These bags were so feeezer burnt that they came out in one solid chunk. The product obviously has no quality control at the store. The nuggets were dried out, to the point where they were like rubber. I am assuming the product had thawed and been frozen multiple times. When I worked retail we would agitate the bags to prevent the nuggests from possibly freezing together after deleivery. This is something I would suggest. Or practically anything to ensure the products you are selling full price are up to quality. Spending $40 for 6lbs of food and getting it as this quality is a joke. This store is huge and has literally no selection. It's sloppy inside and looks unfinished. You guys did a remodel, how long ago?? It still looks like a construction site. My friend lives near this location and I have given it far too many tries. Just shut this shit hole down. It's embarrassing. The fact that this level of disregard has been allowed at this location is a slap in the face to all pet owners. I will never shop at this location again.