Wonderful little shop! Personal care and attention! Very clean with a great variety of product!!read more

Great store. Lots of boutique and bespoke options. Friendly staff. Awesome toy options for busy…read morepets and I got the cutest fabric flower for my precious princess malinios. Store is clean and pet friendly.

This is the only place I trust when I board my 2 dogs. I feel like the staff is very attentive and…read morecaring for the dogs. They offer grooming as well. They post pictures everyday and are always so friendly. My dogs have been here several times and they always have such a good time. I really couldn't recommend this place more!

It was great when they had beer....kinda wondering why theres a cover charge now. Now its just a…read moreboarding place with a giant back yard, and a patio with no drinks Rating based on expecting a park/bar

Caring, friendly staff. Felt safe leaving them. Howliday is fantastic. We board there, we daycare…read morethere, we groom there, and we train there. Ricky Rosie and Ruby are in great hands when they are at Howliday.

Never used them. However, heard from many that they used fear based training, shock collars, choke…read morechains, etc. Be cautious with your prescious dogs.

I swung by to inquire about using their self wash station for my dogs. I wanted to check out their…read moresetup first. I must say I was pretty unimpressed. From what I could see by peering through the door to their washing area they only had one station. I may be wrong though cause it was pretty dark and dungeony looking in there. Not much to inspire confidence in a safe area to wash the mutts. The lady at the front of the store was nice, but the prices to use the station harshed my mellow. Overall the store looked like it was either run down, being redone, or just neglected. Take your pick. Nothing some reorganization, new tile and paint wouldn't be able to easily rectify if somebody cared to make the investment.

To quote the great Gordon Ramsey, "SHUT IT DOWN". This is…read moreby far the *worst* pets way to exist, and considering there are several crap pets way in the area, that should let you know how shitty it is. I have had to shop here on occasion and always left unsatisfied and more times than not, left with nothing. This store sucks, do not waste your time or money. Go somewhere else. Before I talk about how terrible this pets way is, let me first speak that I had to visit 4 petsway in ONE DAY to find a product. And I couldn't even purchase when I found it Bc the "system went down" and the staff said "there are other pets stores open". That being said, I shop at many of the pets way due to convenience. But at this point I am only wasting my time. The stores are run by teenage idiots. They are not trained in pet care, pet nutrition or even BASIC CUSTOMER SERVICE. If you are 17 and have a ride you can probably work here. Some of the issues I have had eoth pets way employees include but are not limited to 1. Not having any clue about pet care products. Basic pet care and brands they should know, working in this feild. I HATE when I ask about a certain product and the staff has never heard of it and then I find it on the shelves. 2. Staff tries to push you out the door when they are close to closing. 3. Staff is way rude about petting. Especially at Glenstone location . I stopped using the bathing station Becasue the employees felt it was their job to come pet my dogs in the tub. I say dogs Becasue I will come and bathe 8 of my 24 dogs. I'm sure you can look me up and see how much I have spent at pets ways, which I certainly regret having bad to do the past year or so. The staff are uneducated and should not be giving advice to anyone Becasue they don't know anything. They are not trained properly. They often don't have a competent person on staff as active manager. The staff is a joke. They don't even have basic training for customer service. They have no clue how to talk and treat customers. Please just Stock the shelves - my god , even before the pandemic several of the stores just have nothing stocked. Maybe it's the staff. I don't know. I've had to ask when a certain food might be available. And staff can't tell me. They can't even give any info other than "when it shows up on the truck". I have worked in pet retail before and I know that you order foods that show on certain truck deliveries and a certain delivery time can be exspected. The staff could not give me even a rough time frame when food would be in. A week? A month? They didn't know, didn't look, didn't ask, and didn't have any intentions of giving a shit. Shelves are particularly empty at this location and Nixa. Not only in quantity but in variety. Having one flavor bag of food- in a giant store like the sunshine store is insane. So The reason for the review is I can't believe that this was sold. The primal frozen raw. I've been buying this for years. These bags were so feeezer burnt that they came out in one solid chunk. The product obviously has no quality control at the store. The nuggets were dried out, to the point where they were like rubber. I am assuming the product had thawed and been frozen multiple times. When I worked retail we would agitate the bags to prevent the nuggests from possibly freezing together after deleivery. This is something I would suggest. Or practically anything to ensure the products you are selling full price are up to quality. Spending $40 for 6lbs of food and getting it as this quality is a joke. This store is huge and has literally no selection. It's sloppy inside and looks unfinished. You guys did a remodel, how long ago?? It still looks like a construction site. My friend lives near this location and I have given it far too many tries. Just shut this shit hole down. It's embarrassing. The fact that this level of disregard has been allowed at this location is a slap in the face to all pet owners. I will never shop at this location again.

I took my dogs to bargain bathe to get groomed. Staff was friendly grooming was great, it's a cute…read morespot. The problem, however is my dog got kennel, cough from bark and bathe grooming. I wasn't asking for the $200 vet bill back. I wasn't asking for a free haircut. I just wanted to know that my dogs are going to be safe and they had to clean facility. When I called to let the business know as a courtesy they seem very uninterested in the information and just said yeah it's going around. Keep your doggos safe and stay away from bark bath grooming.

5 stars to Tony! I brought my Pomeranian in for the first time, she had some mattes and her bottom…read morefur was an absolute mess. He knew exactly how she should be groomed and her temperaments. He did a fantastic job and her fur is silky smooth. The cut is phenomenal. We will be returning!

Staff is always friendly and our dogs are always excited to go to camp. Our 2 dogs have been going…read moresince they were pups, about 6 years now. My dog I had prior to these two also went for several years and all was well.

I know this chain from Utah where we're originally from. We just moved to Springfield and the first…read moreday of moving we needed to board our 1 yr old dog. She was boarded for 3 nights. The first night she was there I received a phone call. They explain that she had a quarter size wound on her hip. They offered to take her to the vet. But at that time I told them to keep an eye on it and on her and to keep it clean. I called twice a day to make sure she's doing okay. They went through their footage and saw that she might have gotten the wound from one of their gates. They kept her wound clean and bandaged the whole stay. The day I picked her up I took her to the vet ER. I informed camp bow wow of this visit and said they can credit me the amount of the bill. They made sure that I was okay with the credit, which I am. The vet also agreed that this wound did look like a scrape against a hard or sharp object. We also noticed she had a little scrape on her shoulder as well. She ended up with 6 staples on her hip. ..Accidents happen. I loved how they kept in contact with me about her stay and how open they were about the whole situation. I will be using them again

I absolutely love shopping at Hugo & Roy's! They have everything you could need for your pets, from…read morea huge selection of nutritious dog and cat foods, including gently cooked, raw, freeze-dried, kibble, canned, and more. They also carry an incredible variety of treats, toys, CBD products, and supplements, so it's easy to find exactly what your pet needs. One of my favorite features is their self-service dog wash, which makes bath time so convenient. They even have fun gifts and unique items for humans, making it a great place to browse even if you're just stopping in. The staff is always kind, welcoming, and incredibly knowledgeable. They're happy to answer questions and genuinely care about helping you choose the best products for your pets. The store has such a friendly atmosphere, and every visit is a great experience. I highly recommend Hugo & Roy's to any pet owner looking for quality products and exceptional customer service!

Layla loves coming to Houndstown! Everyone is so nice!!! They send me pictures when I'm boarding &…read moreI know she's in good hands with Houndstown!

My dog loves coming here!! Employees are fantastic! They love my dog & she's crazy about them.read more