Search no more. This place is the place to bring your pets for all grooming services. I just moved…read morehere from California and my 2 chihuahuas (Shadow & Valentina) had a groomer in California that we had been faithful to for years. After much research and many reviews later. We landed with Pawfection Pet Salon. The business is very welcoming. I love that it's open, you can see the employees and the pets. Right off the bat I felt a trust with the business that they were not hiding behind a wall. Everyone was so nice. I explained that we we're new in town and that we were nervous about leaving our dogs with a new groomer, but they walked us through the process and were again very open. Ive been here twice now and will continue to come back. They keep me informed, they call with any questions, and honestly i love the communication, it shows they care. Thank you so much for making this big move easier on us.

Pawfection Pet Spa did a fabulous job with my puppy on his very first haircut! Not only does he…read morelook great but they gave me valuable feedback for him for future grooms!

I took my dogs to bargain bathe to get groomed. Staff was friendly grooming was great, it's a cute…read morespot. The problem, however is my dog got kennel, cough from bark and bathe grooming. I wasn't asking for the $200 vet bill back. I wasn't asking for a free haircut. I just wanted to know that my dogs are going to be safe and they had to clean facility. When I called to let the business know as a courtesy they seem very uninterested in the information and just said yeah it's going around. Keep your doggos safe and stay away from bark bath grooming.

5 stars to Tony! I brought my Pomeranian in for the first time, she had some mattes and her bottom…read morefur was an absolute mess. He knew exactly how she should be groomed and her temperaments. He did a fantastic job and her fur is silky smooth. The cut is phenomenal. We will be returning!

They are the best! They always treat us like family and they take amazing care of our dogs. Every…read morestaff member is always very friendly! Best vets ever!!

I was visiting my sister from out of town, and her dog got in a fight with my dog over food. My…read moredog's eye was bleeding, and everywhere I called said they couldn't take her. Being out of town, I was driving to different vet clinics trying to see if anything would open up or be possible to get her seen. I arrived at Best Friends and they took her in and took good care of her! Not only that, but they called me a few days later to check in on her. I am so grateful to them!

Been in business over 20 years! Great Staff! Great veterinarians! Easy location for Springfield,…read moreOzark, or Rogersville.

My bird was mutilated!!! He wings were NOT clipped to standard. It was a hack job and now she has…read moreblood wings exposed and her 2nd layer of feathers cut! The handling of my bird was rough to say the least!!! I am extremely disappointed and will NOT recommend to anyone with an animal they care about. Soooooo sad!!!

After showing up over an hour late to our appointment, Sarah cut my dogs ear so badly that she…read moreneeded 5 stitches. Which I understand that mistakes happen, she offered to pay for my dogs surgery, but after several attempts to get ahold of her, we never received any reimbursement. Also, while we were waiting for her to show up, I talked to a lady who was also waiting to drop her dog off and she said that Sarah is almost always late to her appointments.

Sarah and Merlin are the best. They can take my scraggly little "wild man" and make him so…read morehandsome! Even though he tries to eat them! If you want your fur baby pampered and looking good you must bring him/her here!

She did an awesome job grooming my dog a little expensive but well worth it not having to leave the…read morehouse and them doing it right in your driveway I can't wait till she's back at work prayers to her for the loss of her dad I Would definitely recommend her

They do a great job! They care about the animals and their needs. They even made special…read morearrangements when I adopted a dog that was very uncomfortable from being matted down to her skin. Highly recommend!

This is a picture of my mom's dog's eye. He went last week to Sonja's Pet Grooming in Ozark, MO to…read moreget a haircut. Instead, he came back with his hair looking the same. Yes, I know he is older and he does have some patches of hair where he has scratched it off. But when I dropped him off I specifically told the groomer to even it out. So that didn't happen. Then this with his eye. It is a scratch on the cornea......more like a gash. His eye was not like that when I dropped him off but my son noticed it right away when he was picked up. I called Sonja to simply ask if there was a reason why he didn't get his hair cut and if maybe she has a new groomer but she didn't even let me get that far. She talked down to me then hung up on me. She will not get one more penny of my money and I beg anyone that currently uses this groomer will do the same. His eye will heal but it will take a long time. I just think that since she moved her shop that her quality has decreased and she doesn't care enough to take care of the situation. But hey....when someone calls let's just hang up on them that's the real adult thing to do. Edit: to clarify the green is dye the vet used to see the scratch

Average grooming job and price. There are better places to take your dog…read more Last time I had an appointment scheduled, they closed for the day and never contacted me to let me know. I'll take my dog to an actual professional groomer next time!

When we took our pup was so terrified he tried to run outside by the busy street. They lie about…read morescheduling issues and take no responsibilities or accountability (aka they make appointments without confirming them with clients via text and get upset when the client calls to let them know on voicemail mind you because they don't answer their phone that that actually doesn't work for you. Then lie about it on Google.) photos for reference.

New ownership thinks they are cute. Huge price hikes, 40.00 more per dog!! Accused me of canceling…read moremy appointments 39 times, which I highly doubt since they always needed groomed by the time it was time for grooming...not only that but they had a bunch of times where they rescheduled me and messed up their schedule so sometimes they were not ready to be groomed yet! Didn't seem to be a problem then, but all the sudden it is now. Whatever!! Good luck Nichole with keeping clients when you do people this way!

HORRIBLE!!! they should not be allowed to stay open! I dropped my dogs off early in the morning and…read morethey weren't ready until 10:30 PM. They came home with bloody scrapes and fleas. My little one didn't even get washed and I still got paid the full amount. no one should ever take their dogs here.

NEVER AGAIN!!! We left our yorkie for 3 nights boarding and grooming while we were out of town. I…read morewasn't with my husband when he dropped him off or we wouldn't have left him. When we walked in to pick him up the place reeked of poop and urine! I have never smelled anything so horrible and I was raised on a farm! The place is filthy! Our puppy smelled so bad and this was after a grooming and his haircut was horrible! I took me 3 baths to get the nasty smell off of him! His bed we left with him was full of diarrhea. Our puppy was sick for 2 days after with a diarrhea...no telling what he got ahold of. We're afraid to ever leave him again and we certainly will never use this place again!!!