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    Pet Pros

    5.0 (1 review)
    Closed • 9:00 am - 8:00 pm

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    10 years ago

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    Petco

    Petco

    (61 reviews)

    First and foremost the two employees Jasper and Audrey were FANTASTIC when my husband and I…read morevisited. Jasper who was so busy at the register and as soon as possible, came to assist us in picking fish. Jasper was THE FIRST ASSOCIATE TO EVER ASK the right questions to ensure the well-being of the fish. Not once did I feel my quirkiness was received as odd and was showed knowlede and professionalism and friendliness. Audrey who checked us out was AMAZING. She has energy that showed her love for animals and seemed to share my excitement for the fish I had purchased along with my husband. I have never been so surprised at the neatest energy they both held and I know this location will now be our"go to" place. I truly hope your manager appreciates what you both bring to Petco. I recommend this place 100%

    AVOID THIS PLACE!!!…read more I had a terrible experience at this clinic today due to gross disorganization and shockingly rude front desk staff. My appointment was scheduled for 4:45 PM, and I arrived on time. I stood in the check-in line for 5-10 minutes, watching staff check in two parties ahead of me. Bizarrely, another employee stepped in and checked in the person standing behind me in line, completely bypassing me. When I finally made it to the counter, the staff refused my appointment and aggressively claimed I was "late." When I pointed out that I had been waiting in their line since arriving on time--and had been inexplicably skipped--they took zero accountability. Instead, they dismissively insisted I should have arrived 10 minutes prior to my appointment. Penalizing clients for the front desk's own incompetence, line-management failures, and disrespect is completely unacceptable. If you value basic professionalism and accountable customer service, take your pet elsewhere.

    Petco

    Petco

    (142 reviews)

    Honestly, we were going here for about 6ish months with our dog and it was great. He had a groomer…read morethat liked him and even asked to be rescheduled with her. She left. All of a sudden they don't think he's a good fit for them, maybe he should go to a private groomer. It's really unfortunate. We have the premier membership or whatever they offer. He was seen at petcos in CA before moving here. He is such a loving (though big) golden retriever. We will try another location to see if there are actual groomers who are wanting to do their job. Seems clear from our most recent experiences (and reading some of the other reviews) this location can't handle any dog. I should mention his ears and paws were soaked when picked up. He is prone to ear infections, which they know about. When we had taken him in with other groomers there he was there 3+ hours. Now, barely 2 hours. He seems really depressed now too. Poor buddy traumatized by the lack of care there

    1. Things overall went well. I was able to order from the app. 5/5…read more2. They had what I wanted. 5/5 3. At the location I wanted 5/5 4. Received a discount 5/5 5 . They emailed me when it was received and then when it was ready for pick up 5/5 6. Then, well I arrived let them know the type of vehicle and I'm here. Well, then the wait, wait wait wait and now it's 25 minutes and still no one coming to the car. I called and then let them know and I waited another 5-7 minutes and someone brought out my order. 2/5. It was hot and my dog was not happy. I recommend the concept and next time I will call to let them know I'm here instead of relying on the app to tell them. (Avoid frustration and wasted time) I gave them 4 stars . Next time I would like to give 5/5. Let's see how it all goes. With everything going on I forgot to take pictures ahhhh ‍. I do have pictures of my purchase and digital receipts . My dog absolutely love each of these treats. Definitely will purchase over/over again.

    Pet Pros - petstore - Updated September 2026

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