I love this place! Employees are always kind…read more And most importantly... My cats approve of all of their toys!

4/5 for custom service and friendliness. First time at this location…read more I went looking for my dogs favorite treat they were out and no real alternatives. I had to settle for a small something. She loves cod skin. So I asked and the cashier was very nice. I hope they have them the next time I shop.

1. Things overall went well. I was able to order from the app. 5/5…read more2. They had what I wanted. 5/5 3. At the location I wanted 5/5 4. Received a discount 5/5 5 . They emailed me when it was received and then when it was ready for pick up 5/5 6. Then, well I arrived let them know the type of vehicle and I'm here. Well, then the wait, wait wait wait and now it's 25 minutes and still no one coming to the car. I called and then let them know and I waited another 5-7 minutes and someone brought out my order. 2/5. It was hot and my dog was not happy. I recommend the concept and next time I will call to let them know I'm here instead of relying on the app to tell them. (Avoid frustration and wasted time) I gave them 4 stars . Next time I would like to give 5/5. Let's see how it all goes. With everything going on I forgot to take pictures ahhhh ‍. I do have pictures of my purchase and digital receipts . My dog absolutely love each of these treats. Definitely will purchase over/over again.

Honestly, we were going here for about 6ish months with our dog and it was great. He had a groomer…read morethat liked him and even asked to be rescheduled with her. She left. All of a sudden they don't think he's a good fit for them, maybe he should go to a private groomer. It's really unfortunate. We have the premier membership or whatever they offer. He was seen at petcos in CA before moving here. He is such a loving (though big) golden retriever. We will try another location to see if there are actual groomers who are wanting to do their job. Seems clear from our most recent experiences (and reading some of the other reviews) this location can't handle any dog. I should mention his ears and paws were soaked when picked up. He is prone to ear infections, which they know about. When we had taken him in with other groomers there he was there 3+ hours. Now, barely 2 hours. He seems really depressed now too. Poor buddy traumatized by the lack of care there

Went in to pick up a brand new prescription food for my 13 y/o fur baby, and unknowingly needed an…read moreinvoice to pick it up. The vet gave the food to me for free, so I didn't have an invoice. Flustered; I was trying to find proof of prescription, and eventually found proof. Larissa was very helpful and gracious through my angst, as I was worried I wouldn't have been able to get the food. We appreciate you so very much Larissa, and the other two helpful gentleman that was working the later shift. I would like to also apologize for over-extending my anxiousness towards/around you guys. Appreciate you for your time.

This location doesn't have the friendliest staff. I have been here in 3 separate occasions and…read morestill always the same. I did not purchase the other 2 times I could not deal with the employees. They are focused on their tasks. They may answer a question but not suggest or even walk you to the item. It's very different from the other locations I've shopped. Not sure if I'll return. I would hope this location would be better with custom service. Shelves were empty and parking lot was as well. The lady mentioned today was a slow day- I'm yeah I see why.... I had to but Apple bitters spray for my puppy who's loving to chew my baseboards.. Ahhhh Well this product is not working for my dog! I'll need to find something else online.

Great selection of all pet items! Staff is very friendly and knowledgeable! Our pup greatly enjoys…read moregoing here!

Wonderful, family-owned business. This is the only place I buy dog food from! Despite the fact that…read moreit's an independently-owned pet store, the food I buy is still cheaper here than at the bigger chain stores. Plus you get a free bag of dog food for every 10 that you buy! I think that may vary depending on the brand, but the fact that they even offer it is incredible. Highly recommend!

We ran out of our regular cat food so stopped in here for a change. The person behind the counter…read moreshamed us for our usual choice of food and was very rude and telling us we needed to spend more on food for our cats because we have been feeding them "French fries" I'm very upset. I will not be returning here just to be shamed what I feed my cats.

Take the bad reviews with a grain of salt. The owner is not rude... he's just opinionated and…read morepassionate. There's a difference! My dog seems to love the kibble, and I actually like the fact that instead of getting say a whole bag of beef flavor or whatever, I can mix and match for the same price.

We LOVE paddywack! We live in the neighborhood so we're frequent and loyal customers. The staff is…read moreso friendly and knowledgeable.

They have a cute selection of toys in here! We dropped by and got our Mini Daucshund a couple toys…read moreand the buddy butter. The staff welcomed us right as we walked in and suggested a couple toy options that were quality and sturdy for tough dogs. Ragnar loves the little mat we got with the buddy butter!

As anyone who's been to a Mud Bay store knows, everything about the store is fantastic. I've been…read moreto at least a dozen different Mud Bay stores and they always impress. Store designs and displays are attractive and uniquely Mud Bay, product offerings are vast and updated, and there's a premium vibe to the experience without a premium price. For those unaware, Mud Bay price matches, and for those on a budget (and who's not in 2026), know that MB carries foods that are extremely affordable in addition to hyper-premium foods. Rest assured, regardless of the price of the food, if MB carries it, it's vetted and high quality. My personal favorite thing about Mud Bay, and why I'm leaving this review, is the people. This was my first visit to this Mill Creek store. I'm dog sitting and needed some treats, so of course I pulled up 5 mins before they closed. That wasn't a problem. The two gals working, Amalia and Laura, were beyond incredible. Both women knew a ton about the products I asked about and got me taken care of at my speed. More importantly, they both seemed to truly love their jobs, pets, and people. If I lived in Mill Creek, this would be the only pet store I'd shop. Once again, well done Mud Bay!

My shopping experience here was amazing. Abigail was so helpful and kind. She helped me with all my…read moreitems I was in and out of there the Customer Service was beyond amazing not only that they have so many different brands and products such good organic wholesome pet food if I could give Abigail a raise I would she went above and beyond for me!

Employees sold me some straw on the basis that it was going to supress weeds. Yes, they said this…read moreis what many people purchase this for. I am a novice. Now I have a new lawn where I don't want it. Owner/manager (now sure who) offered to refund my $$$. They did not offer to purchase a grass killer of my choice to help. But that is not the point. Disappointed in lack of communication.

I've been shopping at BFC for our woodsy friends for many years. They've got a great selection of…read morefresh wild bird seed that is not the mass produced product you typically see at the big box stores -- and, our wild birds love it. They also have most of our other outdoor "pets" covered, too - from rabbits to squirrels. They have also got supplies for dogs, cats, "indoor" pet birds, and other domesticated animals. In my experience, service is ALWAYS quick, helpful, and friendly. I've never had to return anything, but I would expect good service. The big box shops have the mass produced feed at, I think, sometimes lower prices, but it's worth it to us and our outdoor family to get the good stuff (and it's not always more money). The back wall at the register is also always a fun read -- they have a regularly changing wall with tons of humorous wood signs/plaques and they carry some other fun giftable items. I have done some present shopping here from time to time. (And, no - I did not give my wife a bag of bird seed for Christmas! That would have been more of a birthday thing...)

We take our dogs here for grooming and have been happy each time they come home looking great. They…read morehave pretty good availability so it's not hard to get an appointment which is great compared to other nearby grooming places. One of our dogs is very high anxiety when it comes to groomers and they've had no issues with him here, which is amazing. We haven't been able to get his nails trimmed anywhere else because he freaks out too much but the groomers here are magical and get it done each time. It's a bit pricey but worth it to know our dogs are well taken care of. They also come back so handsome each time!

It's been hard for us to find a groomer that is readily available, affordable, and does a good job…read more This place is exactly what we were looking for! All the staff members are extremely friendly, our dog comes home looking great and not at all traumatized by the experience.