I am so bummed to see one of my neighborhood pet stores selling animals! I came in for the first…read moretime to see what I could find for my rodent friends (it's hard to find any brick and mortar that sells rodent supplies), but I was so taken aback with how the rodents being sold were living. Rodents need a good amount of space to move around laterally -- there were several mice confined to a very small tank. Birds and fish were also living in small and dirty quarters. I want to support local business, because I believe the owner knows a lot of about animals and gets a lot of local business. But I we really need to address the harms of the retail sale of animals. Please stop selling them in your store!

I stopped in looking for a jacket for my dog since it's been so cold out. I wanted to support a…read moresmaller business... but small business does not mean ethical. I thought they only sold supplies, but to my dismay they sell/exploit animals like objects. This place is misery for animals. Birds, reptiles, fish, and rodents languishing in tiny, miserable cages.... just so that they can make money selling them. It's not okay to treat animals like merchandise. Most pet stores nowadays just sell supplies - not animals. I hope this store will transition away from selling animals and just sell supplies. If you need supplies do not shop here, try Woodlands Pet Food & Treats, Pet Pro, Pet Food Express which are local San Rafael pet stores that don't exploit animals. And if you're looking to get an animal, please adopt from a shelter or rescue never buy them from places like Red Hill Pet Center. Check adoptable animals at petfinder.com

Woodlands is a great store for pet supplies. On my recent visit, I was looking for a more…read morecomfortable harness for our dog. The employee helped me find a few, and helped with letting our pup try them on. Very helpful staff. Fair pricing. The store is organized well, and clean. Parking is a bit challenging as it's all paid and not plentiful, but that's a overall City of San Rafael thing, not specific to just this store.

The selection is top notch, and the service is friendly and knowledgeable. I have never left…read morewanting for something, and the rewards program is great!

I just want to say that pet food Express located in San Rafael California has outstanding service…read moreparticularly Ron and Ash who are both very helpful going above and beyond their Call of duty to make sure that I was a satisfied customer they definitely deserve a raise thank you Ron and Ash I appreciate your service

The staff here are always so welcoming and very knowledgeable! I can't tell you how many times they…read morehave helped me figure out the best dog food (2 esa rescue German Shepherds) that falls within my budget! Treats too! They go above and beyond!

We have been shopping here for at least 4 years. Always encounter a knowledgeable and helpful…read morestaff. As an example, our son ended up bringing home a very ill gecko that he saved from a friend. We went in for advice. They helped us get the little guy back to a normal state. We ended up taking him in to the store to rescue. About a month later, we were in the store for dog food. The "gecko" guy saw us and updated us on the rehoming and health of Gordon. The staff seems to be well trained. Always cheerful which is a good indicator of good management.

I used to come to Petco to buy supplies for my dogs and rodents that I can't find at animal supply…read morestores that do NOT sell animals. It's honestly so hard to go past all the animals living in their tiny, restrictive enclosures. I never have to pass them but today I went through to see how all the animals were doing. Sadly, I saw fish being sucked into the water purifiers, alive and stuck, dying a slow death. I found several innocent fish like this, it must happen daily. Turtles, who live decades, living in boxes with no enrichment. I saw hamsters and mice bored out of their minds in tiny plexiglass cubes. Why are we selling animals when our shelters are inundated with animals who need homes? Petco does not need to sell animals to make a profit, they have great products and food for sale. Stop the breeding and selling of animals! Please do not buy your pet friends! Check adoptable animals at petfinder.com

Woman-owned and locally-owned sweet little pet boutique!…read more I was in the area walking by, and as a dog lover, I can never pass up a dog shop. They carry leads, harnesses, Teckleclub rain coats (the best!), toys, treats, dog & cat food (including our fave SmallBatch), and more. And everything is neatly arranged. I had a lovely conversation with the staff member about the best toys based on the size of our pups and their needs (our one pup is a toy destroyer!). Took home a seemingly-indestructible, sturdy lobster toy, and my pups love it. Of course the destroyer ripped a hole in it within an hour, but so it goes in our house. They'll continue to play tug with this for awhile. Thanks Dogville! I look forward to visiting again when in the area. Happy Woman's History Month!

Such a cute little shop. I only wish that my dog had been with me so that he could experience it…read moretoo. My dog and I have a deal that anytime I pass a dog store- I bring him home some yummy. I got him a few treats, and a new bandanna. The owner was so wonderful. I will have to come back again and next time I'll bring Truman along

We saw pet cottage as we were passing by and decided to stop by. We wanted to look for something…read morefor our cat's birthday and got a handful of toys and a pack of puddy pops! Thank you to the staff, especially Jennifer for the help! Very friendly, very helpful! Planning on stopping by again when we're in the area, highly recommend!!

Great selection of healthy pet foods. Also knowledgable.staff who really love animals. They…read moresupport the community with hosting adoption events. I get one of my favorite locally made frozen cooked dog foods there called Only Fur Paws.

Ahh I had to stop by for my little fur baby . They have great selections for cats and dogs . Their…read morebaked goods for the doggies are so cute, they had a mini cake looking one ! Prices are super reasonable. The woman helping me was so kind .

I love this store and the owners. I called to ask if they had any more of a squeaky toy I got on a…read morewhim one of my boys absolutely loves. They locked down the only one extra they had, let me know right away, and even had it sent to the store closest to me all in one day. After their vaccinations, I got my boys some treats from George they devoured. My experience thus far seems very aligned with their mission statement to provide our fur babies with the best foods, treats, booties, accessories, treats, and everything else.

My Husky is shameless about her love for the people who work here. She insists that we visit (and…read morethat she gets a treat) every time I am in the shopping center. She doesn't mind getting on the scale and is happy to practice getting in the tubs. Everyone is very friendly and kind and she has learned so much about being out and around other dogs in enclosed areas. We love that they support pet charities and we always get great recommendations for dental ideas, cat treats, and her favorite bed and treats are from here.

Although the staff is friendly here and somewhat knowledgeable about their products and they do…read morehave good cookies, their store policy wouldn't allow me to get a refund for a flea medicine that didn't work on my dogs. I was willing to exchange for something else, but they were not. If something doesn't work and you spend $140 on it, they should at least give store credit or exchange. They should take it up with their distributor. My policy is, if they are not fair in their refund/exchange policy, I will no longer shop there.

Great priced canned cat food. Great assortment of padding, beds, scratchers, treats, everything…read moreunder one roof. Of course great stuff for the dog too. A worthwhile trip-it's more grounded and less frou frou-than other places. Prices reflect that-and they have some unique brands that are really great. Staff are relatively quiet and don't bother you at all-if I need help-you'll find them busy in an aisle or at the register. I think there is even bird and fish stuff. If you've never checked it out it's worthwhile if you have a cat to spoil.

Staff is knowledgeable and always helpful, that is when the store is actually open? This is the…read morethird time I've been to the store recently at 9:00 am (as advertised) and the doors are locked. There must be a lack of employee situation? Frustrating, especially when you have your puppy in the car. The last thing my puppy wants to do is sit in the back of the car and wait after having dropped kids at school all over Marin. Maybe change the hours online to reflect when it's actually staffed? I guess my first clue should have been that there are no posted hours anywhere on the front doors. The car next to me left 10 minutes ago, guess I will follow. It's now 9:30 and the doors are still locked. Off to another local pet store!