We used to buy our dog's food here when he was a puppy, but then I switched his food because he…read morestarted having some digestive issues. Now that we are feeding him a different brand of food, he's doing really well. We also cook different things for him in addition and now come by to this store to pick up some treats and toys whenever we have time. Friendly service. Located on Geary and Arguello.

Friendly person working there. They have nice toys and goodies for rabbits as well as a community…read moreboard to post fliers for pet services or needs.

I recently got a kitten this past June, and this is my #1 favorite one-stop pet shop in the city…read more The store has a great selection of items for cats- wet and dry food, litter, treats, stainless steel water fountains, super cute Squishmallow beds, toys, the list goes on. I'm find myself spending at least an hour in here because the staff love to show off their little critters and it's such a fun environment to be in. I've seen the store progress exponentially in the last 6 months. It's much cleaner and more organized every time I visit. I can tell the staff really cares for its animals and the local pets in the neighborhood.

I really wanted to love and support this local pet shop, but after my previous visits, I truly…read morecannot. The moment I walked in, the smell was overwhelmingly bad -- not your typical pet store scent, but something genuinely foul. The shelves were dirty and looked like they hadn't been cleaned or organized in a long time, which didn't inspire any confidence. The selection was really limited, and even basic items were hard to find. The employees also weren't very welcoming or friendly; no greeting, no offer to help, just an overall cold vibe. What bothered me most was how sad the animals looked. A few of them seemed stressed or lethargic, and it was honestly heartbreaking. I love supporting neighborhood businesses, especially ones that care for animals, but this place needs serious attention and improvement before I could ever consider coming back.

We were in the area for the day and had our dog with us, as we walked around we decided to stop in…read moreand take a look. The store was clean, well organized and had a lot of services available. There was the standard treats, toys, food and accessories, but there was also a self serve pet washing area, and a pet play area/ training area. Unfortunately, someone was training while we were there, but from what it looks like, when there isn't a training session you can let your dog into the area for a but. We ended up buying some treats and toys for our dog after walking around the store a couple times and letting him sniff around. The staff was friendly and it was a nice way to kill some time while we waited for an appointment.

Their written policy honors exchanging something your pet will not eat but they did not today. I…read morewont be returning. It's a great policy esp for those with finicky felines. I spend $70 each week on a senior hyperthyroid feline w pancreatitis for his treats/food/litter. Imagine what i was spending when i had 8 pets/fosters & an xl dog. The new middle aged clerk grey hair, baseball Cap, black rimmed glasses looked at me as if i was from Outer space when i asked if he could do the store credit of the cans. I found it rude and patronizing & won't be returning. I asked if am i supposed to put the left over food w added palatability (dehydrated chicken etc) back into can and hold for 7 days (or even policy states 30days) and they will accept the stinky food with no cover? I assumed it was cordial to rinse container out? Then he brought someone from back posing as manager "for 15 yrs" I was in the store 2 weeks ago w a friend and they did do this. But they chose gaslighting today. Not the right person and NOT ACCEPTABLE. I asked them to look at my phone number to see my weekly receipts. They didn't. I called the nice people at stonestown & they said we will take care of you. Mind you it was 3 containers about $7 exchange vs the $70+ I was at the counter to spend with supplies in cart. This is an illegal bait & switch.. you can not change policies overnight if it's written or bc a brand new clerk wasn't trained. it is going to BBB, google Ftc if they don't follow up. There are tons of shops & online is easier for me but if this is how they treat regular customers? I also have a long history at acc & shelters, local rescues & was a contractor for vet practices. I rescued and treated hundreds of animals & I ran a small pet biz for yrs... clients became friends and are still always asking for brands and where to shop for their pets. I serviced all socioeconomic backgrounds from wealthy to low income & elders. For many, the policy makes a difference. I am no longer comfortable sending these people to a store which gaslights and changes policies on a whim. i called stonestown to ask is it only their store and the manager said he will speak with them. corporate owned vet hospitals & the pet food industry are charging very high prices making pet ownership impossible for millions- this attitude today which I had not seen 2 weeks ago contributes to pet euthanasia crisis. I am making an issue about it bc i see the thousands of pets dumped and discarded for "lack of affordability". So they will need to follow up or I am escalating .

Wonderful and helpful and kind and respectful when I got my dog in 2022 just a very nice placeread more

Hear me out...I've bought two lovely cats from you guys…read more Today I popped by because I know cat visiting hours are 12-5 pm (most of time). I saw someone cleaning which I understand but the staff walked out and locked the door behind her. She kinda gave a rude look. They were suppose to be open according to the schedule. Do better guys, some people come just to visit with the cats through the cages. That's how I've adopted two already in previous years. Can't you clean before visiting time or after. And if not clean but don't just leave to do other things around the store and lock the door behind you. More interactions more adoptions. We will follow visiting hours but those doors better be open when it's our time to interact.

I adopted my 3 girls from Rattie Ratz! The rescue is easy to work with and super passionate about…read moreadopting out rats to responsible, loving forever homes. They're great on education and helping new rat owners start off on the best foot. Don't buy from a pet store, definitely adopt with Rattie Ratz!

They really love pet rats, and always have their good at heart Rats make great pets, and this is…read morea place to learn about it

Dropped by Pet Central and picked up some supplies and this beauty! Somehow matches the foliage in…read moreour guppy aquarium perfectly.

When I first moved to the city, I didn't have a job but my girlfriend and I stopped by pretty…read morefrequently to visit the guinea pigs. Janet and Chris were very friendly and after visiting a few times, they let us in and pet the guinea pigs, which we really appreciated. Once I found work and got settled down, we decided to pull the trigger and buy some guinea pigs. They were very friendly and helpful throughout the entire process from walking through everything we need to make sure these little piggies are happy. Overall, very happy with everything that has happened!

I have been going to this particular pet food store for a while now. Why? Well... let me explain…read more.. THEY ARE GREAT! So they have this awesome special that if you buy three bags of pet food, you get the 4th FREE. AND, you can mix and match. That alone is not why I love it so much though. I like the variety (Well... my CATS like the variety), and the folks who work there are very knowledgeable about all things PETS. in my last trip I had a conversation with a team member about buying grass for my cats and I took their suggestion. I brought this little thing of grass and my cats went nuts. Just another thing to add to make my kitties happy. I've also gotten some tips on OTC stuff I can give me cats when they have some respiratory stuff happening (L-Lysine FYI) and it seemed to help! One of my girls has issues and doing great. They have a huge selection of Stella & Chewy as well. If you haven't purchased this for your dog or cat, you should. THEY love the stuff. The ONLY drawback, parking can be a challenge because everyone is going to Jolibee, it's still doable though, and I'm not taking any stars for that! Just the "quick" tip, GO THERE. Nice people, great selection, and the 4 for 3 deal is great. Plus your pets will appreciate you.

I love Pet Food Express!! They have the best quality treats, food, litter, toys literally…read moreeverything my adorable son Clyde the kitty could possibly need. He deserves the best and I'm happy to give him the best, thank you Pet Food Express!

I can't say enough great things about Mahoganie at the Alameda Petco! My big guy has pretty serious…read moreseparation anxiety, so drop-offs at the groomer are never easy -- but Mahoganie has such a calm, confident way with him that I always leave knowing he's in good hands. Every single time I pick him up, he looks healthy, happy, and well cared for. You can tell she genuinely loves what she does and takes the time to make even the most anxious pups feel comfortable. If your dog is big, nervous, or a little dramatic at drop-off (no judgment!), Mahoganie is your person. We're so lucky to have found her!

They were out of color matched collars and leashes…read more Hodgepodge of colors that had no matching pair. 9 people in line. One checker. Nice though. Not a very fulfilling experience. Now there's 12 in line one checker.

We have been buying from this location for years as we live in Green Valley... Sometimes their…read morestocks are not full and incomplete.. As for cashiers, there are no friendly ones and no greeters except for one young dude but he's gone maybe back to school.. For few times we went and bought our dog food, these woman cashier has been nothing but rude and un friendly. Just looked at us as we entered and as we checked out she was busy playing with her phone or reading a book and just gave the receipt to us without even looking nor saying thank you.. We instead said thank you and have a great day but the response was aha, like aha is not an answer as per Judge Judy.. Learn the importance of Public Relation or Customer Service esp if you're working as a cashier or anything that requires communication...Her name is Alexx , short kinky hair.. Her shift is in the afternoon

Love the pricing! Made getting supplies for my foster kitties a breeze. They also have a huge…read moreselection of items!

Been a customer of Andy's pet shop since they were on the Alameda, then Norte Dame, and now off…read moreBascom Ave. They're been a great resource for my birds, dogs and Guinea pigs. They offer healthier options than the big box stores for your beloved pets. They have bugs for your reptiles too!

I don't know his name but he was supper helpful and I will be coming here for my pets needsread more