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    Pet Central

    3.5 (114 reviews)
    Closed 10:00 am - 5:00 pm

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    Reviews With Photos

    Jenny W.

    A couple years ago I purchased 2 cute goldfish from this place. They both had a happy life but died shortly after a few months. The owner was very kind and helpful. The store was clean outside and inside. Yes, they tried to pressure me to purchase these expensive type of food for my goldfishes, I kindly rejected them because I was young and couldn't afford those expensive type of fish food. AND YES, they certainly raise the price for the pet food here too. Wtf? A few days ago, I walked by the store and witnessed how bad the living situation for these pets have changed... Guinea pigs were living under all these birds/parrots whatever. All these feathers flying everywhere especially into the cage of these precious guinea pigs. The cages were too small for 3-5 guinea pigs to live together with just 1 water bottle. There was barely any food or hay for them. The cage looked like it haven't been cleaned for months. Guinea pigs were living in wood shaving, one of the igloos was broken into halves. I can image these guinea pigs are consistently mating. (They are all relatively very similar to one another as well.) The hamsters were living in a small starter cage (that's why it's buy a cage, you get a hamster for FREE), they were living under one another all stacked up. There was one hamster that was consistently trying to escape from the cage. I did not see any food or water bottle provided for them either. I wish I could confront the owner but like other yelpers mentioned, the owner is ruthless and rude to people who tried to confront him on the living situation of these unhappy furry animals. So please, do not purchase from this place because you're just encouraging them to continue this type of business. Looking at how bad the living situation these furry animals are in currently, it's very sad. I wish I can take one or two in but they do not look healthy at all...

    Misha the fish when he was middle-aged
    Jeremy G.

    I came here to get a betta fish. We named him Misha Pasternak and I kept him on a tank at my desk at work. He became a beloved and inspirational co-worker. We had some wonderful times together, like when Adrianne would play tippy-taps, or the time Alfie Squigglesworth got stuck behind the filter and we had to free him. I look back fondly on the one-year surprise anniversary party we threw for him, where we ate Phish Food ice cream and Swedish fish and drank Schlitz cocktails (a can of Schlitz with whipped cream and a cherry on top) into the wee hours. He was a great friend until he sadly passed away, as fish do. Anyway, I always went to this pet store for any fish needs, and they were very helpful. We also got a catfish named Henrietta, the aforementioned loach named Alfie, a couple bottom feeders named Brad and Chad who, at the store clerk's recommendation, helped keep the tank clean (until Misha ate them). We also got a dozen neon tetras named James who were beautiful while they lasted. We were going to get 6 but the clerk told us we should get more because they don't last long and sadly he was right. FOLLOW-UP: I see a previous 1-star review discussing the issue of selling pets to minors (ages 14-15 years old). I spoke with my attorney, and he does not believe a pet store has any obligation to check parental consent when selling a pet. He says the only issue is that a minor doesn't have the ability to contract for non-essential items, so if they wanted to return the hamster, bird, or whatever-the-animal, the pet store would have to provide a refund, regardless of what their refund policy is. So a 14 or 15 year old buying an unwanted pet is a parental issue, not a pet store issue. That parent needs to do a better job of setting household rules for their children, and not relying on a China Town pet store to manage their behaviour. It is a very different matter than, say, if the minor were to go to a grocery store and buy a Schlitz cocktail, which has one ingredient (Schlitz) that is not purchasable by anyone under 21 in the state of California.

    My hermies love the tanks I acquired from here for their setups rawwrr.
    Azuro B.

    Pet Central has been a clean productive and well ran pet shoppe for years. I purchased my 11 gallon marine bio-cube here and a 5 gallon tropical aquarium here last Christmas as the foundation for my saltwater setups. Not only are both aquariums amazing rad, the shoppe's service is great. I recommend this place for anyone seeking reliable aquarium supplies backed by excellent customer service. The only drawback is their lack of invertebrate marine critters.

    The funniest accessory I found at Pet Central ;)

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    2 years ago

    New owners are awesome! Super involved with the community and really got this pet store in good shape

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    3 years ago

    I love stopping by and I learn something each and every time about how to take care of our Koi and Goldfish.

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    Ask the Community - Pet Central

    Do they sell pet rats?

    Hello, we have pet mice.

    Do y'all sell live geckos?

    Yes, we have leopard geckos and more. Please inquire if you want a specific one!

    View All 4 Questions

    Review Highlights - Pet Central

    1st row, Betta fish, and through the row of fish, under the tanks, are bugs.

    Mentioned in 4 reviews

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    Pet Food Express

    Pet Food Express

    (442 reviews)

    Mission

    We were in the area for the day and had our dog with us, as we walked around we decided to stop in…read moreand take a look. The store was clean, well organized and had a lot of services available. There was the standard treats, toys, food and accessories, but there was also a self serve pet washing area, and a pet play area/ training area. Unfortunately, someone was training while we were there, but from what it looks like, when there isn't a training session you can let your dog into the area for a but. We ended up buying some treats and toys for our dog after walking around the store a couple times and letting him sniff around. The staff was friendly and it was a nice way to kill some time while we waited for an appointment.

    High pressure sale to buy 3 get one free on dog chew with beef jerky in it. The sales person Lydia…read moresaid I can return or if exchange for another product if my pet doesn't like it. My dog had diarrhea and vomiting all night after ingesting the collagen with beef jerky in it. I tried returning the remaining 3 of this product that made my dog sick. Told by another sales associate to get something else as exchange. I chose a product that was safe for my dog but this was $6.99 and the ones I was returning was$ 8.99. I was returning 3 and replacing with 3 that was less amount. Sales person and her supervisor, L said I would only get 32 cents back. Sales person said I can get a 4th one free. I said I wanted to an exchange and didn't want the 4th one. L said it's not the company's responsibility that my dog got sick on their product but it was my fault to give it to my dog. I asked to speak to a manager. L said that her manager, D was at the other location and I should go there to speak to him. When I asked when he will be at the location that I was having the issue then she said it's company policy that she cannot give out his schedule. She shoved back the 3 products that I was trying to return and slapped a customer service information card on the counter and told me to handle the matter with them. I told her to process the return and got $21 plus some cents back which is what my original intention was before getting talked into doing an exchange. I spoke to manager D and he immediately told me that L is one of his best employees. Later he did say he will talk to her about customer service. He said it's company policy that they cannot do a prorated exchange on the buy 3 get one free promotion. Beware about the fine print that they don't tell you about "the exchange " transaction on the buy 3 and get one free business. The company is not responsible if your dog gets sick on their product because every dog is different and it's your responsibility for giving it to your dog (even though they highly recommend this product) said by L. I do not recommend this company anymore. I was the Danville,CA location on Crow Canyon Road

    The Animal Connection - Exterior

    The Animal Connection

    (296 reviews)

    Outer Sunset

    I recently got a kitten this past June, and this is my #1 favorite one-stop pet shop in the city…read more The store has a great selection of items for cats- wet and dry food, litter, treats, stainless steel water fountains, super cute Squishmallow beds, toys, the list goes on. I'm find myself spending at least an hour in here because the staff love to show off their little critters and it's such a fun environment to be in. I've seen the store progress exponentially in the last 6 months. It's much cleaner and more organized every time I visit. I can tell the staff really cares for its animals and the local pets in the neighborhood.

    I really wanted to love and support this local pet shop, but after my previous visits, I truly…read morecannot. The moment I walked in, the smell was overwhelmingly bad -- not your typical pet store scent, but something genuinely foul. The shelves were dirty and looked like they hadn't been cleaned or organized in a long time, which didn't inspire any confidence. The selection was really limited, and even basic items were hard to find. The employees also weren't very welcoming or friendly; no greeting, no offer to help, just an overall cold vibe. What bothered me most was how sad the animals looked. A few of them seemed stressed or lethargic, and it was honestly heartbreaking. I love supporting neighborhood businesses, especially ones that care for animals, but this place needs serious attention and improvement before I could ever consider coming back.

    Pet Food Express

    Pet Food Express

    (188 reviews)

    I have been going to this particular pet food store for a while now. Why? Well... let me explain…read more.. THEY ARE GREAT! So they have this awesome special that if you buy three bags of pet food, you get the 4th FREE. AND, you can mix and match. That alone is not why I love it so much though. I like the variety (Well... my CATS like the variety), and the folks who work there are very knowledgeable about all things PETS. in my last trip I had a conversation with a team member about buying grass for my cats and I took their suggestion. I brought this little thing of grass and my cats went nuts. Just another thing to add to make my kitties happy. I've also gotten some tips on OTC stuff I can give me cats when they have some respiratory stuff happening (L-Lysine FYI) and it seemed to help! One of my girls has issues and doing great. They have a huge selection of Stella & Chewy as well. If you haven't purchased this for your dog or cat, you should. THEY love the stuff. The ONLY drawback, parking can be a challenge because everyone is going to Jolibee, it's still doable though, and I'm not taking any stars for that! Just the "quick" tip, GO THERE. Nice people, great selection, and the 4 for 3 deal is great. Plus your pets will appreciate you.

    I love Pet Food Express!! They have the best quality treats, food, litter, toys literally…read moreeverything my adorable son Clyde the kitty could possibly need. He deserves the best and I'm happy to give him the best, thank you Pet Food Express!

    Pet Central - petstore - Updated May 2026

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