I do not appreciate staff who offer unsolicited advice, if I wanted your advice about feeding I would have asked. Keep your raggedy opinions to yourself, it was a yes or no question. I won't be back. But perhaps you will have a different experience. As for me, I can get Weruva and Nulo online, without being condescended to. read more

This is a helpful store to have nearby for pet owners. I shop here occasionally when I take my chihuahua for her nail trim at the Booster Pet Clinic they host each Saturday at the back of the store. They have a large variety of food as well as other pet products. I usually purchase boxes of stews with meats and vegetables that my chihuahua especially loves and dog sweaters that have fit her well. The staff are knowledgeable and helpful. read more

We come here for the more hard-to-find products for our cat and dog. Love their "buy three, get one" sales on a lot of the canned food, and their selection of dry food is unmatched! They even sell Smalls, which I've had trouble finding at other pet stores. Their toy selection is shy of huge stores like Petsmart, but still pretty extensive. Like others have mentioned, the location is HUGE and beautiful -- seems to be kept up well. There's a wash area with about six available stations, and a large scale by the registers which is very convenient. And of course we love to stop and look at the adoptable kitties in the back. Always a fun and productive visit. read more

Shop here exclusively for my baby girl kitty. They have a special buy 3 get 1 free (for litter too) and the staff is always friendly and helpful. They will even deliver if you order online - which I haven't tried yet, but totally I intend to. Good variety of high quality products, always have some kitty grass by the check stand. They even have organic and raw food. There is a self serve dog washing in the front which seems handy for dog owners and there has never been any probs with dogs fighting in the 4 years I've been a customer. Love Pet Food Express. Ps: it's just down the sidewalk from See's Candy (yum) and the gym (ugh) so there's something for everyone while you get your pet her foodie!! read more

This Pet Food Express is huge. Like x3 the size of the one in HB. I was coming here for my dog training class in the back as the store even has a classroom in the back! It's really this huge. There's also a scale where you can weigh your dog! That's pretty cool. read more

We just got our puppy a few weeks ago, and we've been shopping at this location for all our puppy needs ever since. Everyone here has always been super nice and helpful, but this time, one of the staff members--Charlie (I apologize if I'm misspelling her name)--truly went above and beyond! We had Peaches with us, our English Bulldog, and not only did Charlie kindly ask if she could say hi to her, but she also asked if Peaches was our first English Bulldog and offered to share some tips. Let me tell you--what she shared was absolutely priceless! She gave us such valuable information about food, training, and common health concerns specific to the breed. We thought we had done plenty of research before getting our pup, but Charlie provided insights we hadn't come across yet. Her knowledge and genuine care made a huge difference in our visit. Thank you so much, Charlie! You really went above and beyond and gave us an amazing customer service experience! Thank you ! read more

I love this place and so convenient to where I live. Customer service is top notch. I really like how knowledgeable they're about the products. read more

The staff there is so friendly and helpful! I got great recommendations for my dog's skin and coat issues and ended up buying two products to help calm his skin. The team is very knowledgeable, and I highly recommend this place to everyone! read more

I've had a great experience here. The staff is really knowledgeable and took their time to help me with finding the right food options for my puppy when I thought he may have allergies. They never tried to sell me a more expensive item, but reviewed ingredients, benefits, etc. I appreciate the details they were able to provide about the various products they sell. read more

My Go to for my pets needs We have so many good memories with Pet Food Express; cat adoption, puppy training, pet supplies and bathing Such a well around place and great customer service. Highly recommended!! read more

I love this place, especially for in between grooming appointments. You can purchase a token for $18 or purchase 3 and get one free with a little pouch for $54 for a self- service pet wash. They have water repellent aprons and disposable aprons (if you ask) You are given clean towels and a leash to use in the tub. They have a range of different soaps, a rinse cycle and a a dryer. I believe the wash/dry is a total of 20 minutes. I use their shampoo and bring my own and shedder brush.. If your fur baby slips away from you,, aside from calling for help, they have a button to shut the doors so they won't get out the store. . Clean your fur baby and they clean up. I do clean behind myself as much as I can. Everyone is so friendly here too. See ya soon. read more

Pet Food Express - Before his bath - Pet Stores Near Me - Long Beach, California

This place is pretty neat in my book. They have an affordable self-service wash, kitties for adoption, zero pets for sale, and comparable prices to that one next day delivery giant. The best part is their buy three get one free of similar items constant. It helps when my mom's dog tears through her "indestructible" toys, or when my buns need absolutely everything restocked. I wish they had a rewards program, or were more upfront about their buy three program, but here I am to shout it out to ya. read more

Wonderful spot. I was helped by Phil. He was super friendly, knowledgeable and helpful. He was very patient with me as I was not sure what type of food I wanted to feed my furry one. He also recommended some yummy, nutritious snacks that my babies loved. He also pointed out their promotions to help me save money. I'm going back today to purchase the food he recommended!!! Great employee, great dog advocate. Give Phil a raise and/or promotion!! read more

Knowledgeable, kind, caring and helpful. Consistently. It's amazing to find this high of a standard of service, anywhere. I never have a need or desire to go somewhere impersonal when it comes to my cats. Except of course, the Vet. ‍‍‍‍‍ read more

Great place and people, Sydney is absolutely amazing. She is very knowledgeable and helpful. I don't know where I would be without her. I recently adopted a English bulldog and know nothing about them. I would suggest visiting. The have DIY pet wash, just bring your pet they supply the rest. read more

I love that this place is right next door to a Trader Joe's! I can kill two birds with one stone haha. This place has some treats that I can't find in the 2 major pet stores. Plus, they have a pet bathing area that is operated similar to a carwash place i.e. coin operated and the time ticks. It's very well kept and shout out to Alex! He recommended both these (plus a paw balm) and my dog absolutely cannot get enough of them. I also crush it sometimes as a meal topper when my dog is being stubborn. Your pets would really love this place read more

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Went to spend $18 on the self wash bc I have a border collie type dog with long fur so i needed somewhere that can dry him well. They have a good attachment to the dryer but is wildy annoying to hold bc it will literally POP OFF with the dryer. (but it's a good attachment so i see the value in it). We've gone many times because of this, however, today, The plastic part of the nozzle fell off. I had to hold the tube, nozzle, and nozzle attachment for a dog that's also refusing to get dried. I understand the attachment popping off because I CHOSE to ask for it and didn't have to use it, but the literal blow dryer plastic piece too? I asked the worker if there's anything she can do but she said no (idk how management is, it's not her fault it's broken) I had to even go on the stairs to try to get a better angle so the blowdry will even work. I spent almost $20 for a tube of air and a wet dog. They could have moved me or something but that was unacceptable to just let me figure it out on my own. I should not have to be fixing AND paying to use this equipment. Yea i could use towels, but then why did i spend $20 for? i have towels at home. read more

I appreciate this accessible shower unit. Misty is an old gal with bad hips that prevent her from walking into the high tubs. There is even a chair to prevent you from back pain while washing. read more

Pet Food Express - Pet Stores Near Me - Long Beach, California

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This review is for the self pet wash. It is $18.00 for a pet wash for 25 minutes which is a lot of time. You are provided a towel, soap and apron. With the time you are provided, you can use 2 different shampoos, which I should of done (Vanilla and eucalyptus) to wash your dog and use the dryer to dry your hound. This is definitely easier than doing this at the tub at home. read more

Pet Food Express - This dog wash is really handy. That is Bourbon the basset hound. - Pet Stores Near Me - Long Beach, California

The staff is amazing! The only issue I've had is lack of stock but to be fair, I don't know if that's a result of supply chain issues. I feed small breed chicken Stella & Chewy raw freeze dried kibble and they've been out of it a few times lately. Otherwise, it's a great store and I enjoy shopping here. read more

Employees here were super helpful in getting our Zeusbops clean. They were also suggesting other products to help me with other issues I have with my boy and his behavior. I appreciate their welcoming energy towards our dog and us and we'll be back to wash him there soon read more

I absolutely recommend this pet store. Associates are knowledgeable and very kind. Definitely the BMW of pet store chains.

Pet Food Express is a great dog store with a wide selection of single-ingredient dog treats. I also love their self-wash station--it's convenient and makes bath time a breeze! Highly recommend for any pet owner! read more

I came here for a dog adoption event that was organized with Ozzie and Friends. They have a back room that they use for events like this. There is also a clinic in the back. And an area that is gated so that we could interact with the dogs and learn a bit more about their personality. Since they partnered with them, when I adopted my new puppy, they gave me a 10% coupon that I could use. So I got a new harness and some training treats for her. They were very helpful when I had questions about which training treats I should get. It been a while since I've had to train a puppy so it was nice to get some advice. There is also a dog washing station in the front. It was pretty crowded the whole time I was there. read more

Wish I could give them more than 5 stars. Came here to take advantage of their buy 3 get 1 free deal and unfortunately when I went to look for my pups food they only had 2 left. The manager came over and told me she could make a special order and would have it ready for me within the week. Sure enough they gave me a call a few days later and I was able to take advantage of their special offer. They even gave me a heads up that I could call them in advance to make orders in the future and they will have it ready for me. read more

Showering system is great. Everyone is nice and knowledgable. Service was great. Good price read more

I wanted to use the in house dog trainer here. I came once and he was gone during his supposed hours so I called before coming this time At 2pm call at 4 4 call at 430 430 call at 5 And finally call at 530 He is there? Great I drive 30 minutes to get there. Oh he left. There wasn't anyone here. read more

I absolutely loved my pet clinic experience here! I came for a physical check up and we ended up doing multiple exams resulting in $500+ BUT since it was my first time, I got a 50% discount and ended up paying $310! I've always visited affordable dog clinics because of my income status but this was such a humbling and well needed visit! They went into depth and showed great concern! They obviously recommended me other services that are needed but aren't offered by them. The staff members were sooo nice! S/o to Elena !!! Vaccines are less than $20. I had to get ear services, cleaning, and lab results so that was the reason for the pricing. If it's your first time, go to their website and look for the coupon link. It will give you an individualized coupon! Also, the vet clinic has its own hours. It located all the way in the back of the Food Express store! I was a walk-in and was attended immediately since there was no wait time. read more

Pet Food Express - Pet Stores Near Me - Long Beach, California

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So, this place is really, really amazing! The customer service stays excellent and their variety is outstanding! I came to the store on 9/14/23, around 7pm-ish, and the staff I dealt with were just so helpful; there was also a primal dog food rep there and she was fantastic-she recommended some topping for our dogs and they absolutely love it! They have dog wash stations and the location couldn't be any better as there are great places to shop and eat within the area. Please do yourself a solid and treat your pets to this gem in Long Beach! read more

We've been going to Pet Food Express for a few years and they never seem to fail us! They offer the best self service pet wash, great quality food and treats my pup loves, and wonderful and reliable dog gear and goodies!! We even went here to celebrate my babies birthday !! (She's 13 now) read more

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So unbeknownst to me my dog peed while standing in the checkout line... an associate walks up to me with this commercial size roll of paper towels and spray and say I will hold your food while you clean that up. I was puzzled because I didn't know she peed and I thought it was extremely RUDE to tell me to clean it up. Never have Petco, Pet Smart & groomers made anyone clean up urine while their dogs let go in the store; however, associates approach you so fast saying they got it, it's okay etc. NEVER have they handed you paper towels and told you to clean it up. I asked the lady at the register was that normal portal and she said YES because they have to keep the store clean. Well that's obvious but to tell me in the manner I was told was rude. If I had seen it first of course I would have told an associate and not just walk over it. Then after cleaning it up the associate tells me they have gloves . I'm a dog mom not a big deal but this whole thing made me feel a certain way. Working in a pet store this is expected and that should be made know during the interview process that they may have to clean up after pets in the store. Well Petco & Pet Smart you get the "W" on customer service over Pet Food Express. Big "L" for you Pet Express read more

Thank you Michael for showing me how to use the pet wash excellent service and providing an extra towel to dry my dog thank you PFE!

My parents have recently adopted a cat and was curious what pet store to go to. In most cases, I always tell people to go to Pet Food Express since they always have one of the best pet food brands you'll ever come by. Additionally, the employees would always try to help you if you have any questions. They also have a deal that's buy 3 get 1 free, which is a must have if you need to buy food in bulks. Either way, 10/10 when it comes to brands and the sweetest employees. read more

My experience went from a 5 to a 2 stars. I didn't get the employees names, but the young man that was working tonight had the excuse "it's an old system " when the bath sprayer on shower mode barely put out water. He finally gave me the option to move to another bath, where that sprayer was even worse, spraying all over, yet no one checked on us. The young woman there did her job, but didn't seem to give a care whatsoever. After the bath I talked to the manager Jeff, who offered me my money back for the bath, but didn't actually care about my experience or feedback, ask which baths had been a problem, or show that my business was at all appreciated. Service and quality has really gone downhill here, while bath prices have gone up! read more

Pet Food Express - Pet Stores Near Me - Long Beach, California

This store is amazing with so many healthy food and treat options for dogs. I was visiting from out of town and went on a hike where my two dogs had gotten exposed to cyano algae (toxic to dogs). I visited pet food express and used their self service dog wash which was incredibly easy and efficient. I had the pleasure of being assisted by Phil who showcased his exceptional expertise in dog grooming. He helped us get our 100 pound golden retriever under control because he gets extremely anxious during grooming. Without Phil's guidance our dogs grooming experience would have been another dreadful moment, he helped us finally turn it into a positive experience. Thank you Phil and pet food express!!! read more

Pet Food Express - Pet Stores Near Me - Long Beach, California

Place is clean, looks nice, and appealing to the eyes. There are a lot of different items to choose from for various animals, but the customer service did leave something to desire. The employees that helped me weren't rude, but they seemed really uninterested and indifferent, which made me feel a bit uncomfortable, and like a nuisance. I'll come again another day to get my dogs some toys, hopefully the experience is better. read more

Love their self dog wash area! Great price buy 3 get one free! My dog doesn't allow other people to wash her so I'm glad I found a place that I can always come to bathe her read more

Pet Food Express - Pet Stores Near Me - Long Beach, California

I love the do it yourself pet wash I've taken my baby Whiskey there since he was too big for my sink, his favorite person is Pam he grew up with her love kisses and hugs, we moved away from the are over a year ago but still managed to sneak a trip recently my baby was super happy and remember his friend Pam, Thanx Pam read more

Pet Food Express - My Baby Whiskey and his friend Pam - Pet Stores Near Me - Long Beach, California

no mess no fuss just clean the little fucker! They have endless amount of towels for you! read more

Pet Food Express - joy - Pet Stores Near Me - Long Beach, California

This location is in Long Beach and it is in the same plaza as Trader Joe's and a gym. I've been here several times and I've had nothing but good experiences here. We come here to buy JustFoodforDogs (wet food) brand, and Kiwi Kitchen (Air-Dried food) for our fur baby. It is a requirement to wear a mask upon entering the store. All the employees are very helpful. The several times I have been here, Pam has been extremely helpful and patient with our questions. She is honest about what she has used for her fur babies and what worked and what didn't and also gave suggestions on other products that she has not tried with her fur babies but may help with ours. Our fur baby has seasonal skin allergies and we wanted to try another JustFoodforDogs option. Our fur baby has been eating the lamb and venison options. Pam suggested the Joint & Support (pork) and the chicken option from that brand because the lamb and venison may be causing the itching. Our fur baby stopped itching so frequently after giving her the pork and chicken options. So thankful we had Pam assisting us during the times we have been here. We also bring our fur baby to the VIP Pet Care Community Pet Clinic that is located in the store. We've been bringing her here for several years now for her Heartworm test and for flea/tick medications. This clinic is open Tuesday to Friday 2:30PM-7PM and Saturdays 12-5PM. Since COVID, the Heartworm test is still on a first come first serve basis. You can call to reserve your spot in line or if they do not answer, you can leave a message to reserve your spot. They only allow two pet parents total (two people whether or not from the same family) in the waiting bench area. Due to protocols and safety, they will call you to update contact information, pet medical history, and the results of the tests/services. Overall, 5 stars for the staff, services, and the products that they have. read more

Pet Food Express - Found what I needed quickly. - Pet Stores Near Me - Long Beach, California

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