These are the best employees with their knowledge! Maddie was very helpful with what to get and what not to get! Would recommend this place! read more

They are so nice and helpful here They have a sale on raw foods - buy three get one free. So we always get 4 Great selection of high end items read more

I was there on June 30th, 2026 at around 5pm with a 15 year old hospice dog I had just picked up from the shelter as he desperately needed a bath and I didn't have the kind of set up that would be convenient at home. Grandpa Gus has giant lumps all over him and is very very emaciated. He had regurgitated in the car so when I arrived at PFE, I picked up the content of his regurgitation with a poop bag which I held in my hand as we entered the store. The very first thing the female employee said to me was: "IS THAT A NUMBER 2? YOU CAN'T THROW THAT IN HERE!!!!!" Wow, I didn't know that's how retail employees are taught to greet customers. I didn't want to argue so I went out to the street to pitch the bag in the public trash bin. When I lifted Grandpa into the bathing station, he pooped in the tub and the same employee said, Oh he's doing a number 2. I had to ask if she had a bag to loan me because I couldn't leave him alone in the tub to get one in my car. Maybe I am sensitive but it was very clear this dog was struggling and hasn't been treated well his life. The lack of compassion from this woman was shocking. The only thing she could offer me was a stupid waterproof collar, to which I said we didn't need twice. The actual bathing station was very nice and I usually get my dog food there but the only knowledgable and kind store employee - an older short haired woman - have been there in the last year. At this point, most of experiences there has not been good. Time to get my dog food on Chewy. read more

I'm a new cat owner, and this store has truly been my go-to and saving grace! always feel welcomed and like part of a community whenever I come in. The staff is incredibly knowledgeable and helpful, especially when it comes to wet food, toppers, and treats. They've made learning how to care for my cat so much easier. The atmosphere is warm and friendly! The employees and customers are always chatting, smiling, and interacting and there's always someone willing to help me. I'm really grateful to have found this place. read more

Don't go there... The customer service is horrible. I believe they pick and choose which customer is deserving their attention. I will never visit that store again, even though it's in my neighborhood. read more

Pet Food Express is, as the name implies, a great place to grab all of your pet food needs. They offer a wide variety of pet food options for both dogs, cats, and otherwise. The one thing to keep in mind, however, about this store, is that they offer food geared towards the higher level of offerings. Meaning, they don't offer a lot of the name brands that people have come to be familiar with. This isn't a criticism, this is just the way it is. Meaning, this store is really geared towards the buyer who wants to take the best possible care of their furry friend. This is a large, open, and airy store. The aisles are very well organized, so it's very easy to find what you're looking for. For those of you who like to bathe your furry friend yourself, this store has self bathing facilities. They have a few large sinks in the front of the store, where you can bring in your pooch, and clean them up. Located right on 2nd St., this business is easy to find. For those of you who know the area, there's a lot of street parking, and a few lots around the area, so parking should ever be a problem. Overall, if you want some of the best of the best of pet food, and/or to give your furry friend a bath, this is a good business to go to. read more

Thank you to Dakota for helping me find a good food swap for Sparky! He's loving the dehydrated food the best!

This place killed my dog the employee's incompetence led to the untimely passing of my dog. I feel soo horrible every time I walk by this money laundering store. After the employee recommended a tube with extra fat, despite my dog's small size, she rapidly declined and passed away. I have videos and photos before and after . She was my world.The manager's subsequent apology and acknowledgment that the product was improperly recommended offered little consolation for my loss. " ohh noo she shouldn't have recommended thats the worst" I am appalled by the employee's lack of knowledge , as well as their apparent lack of work ethic, as employees are always gossiping instead working. I miss my dog DONT TAKE ADVICE OR RECOMMENDATIONS FROM THESE PEOPLE read more

There is no customer service at the shop. Not greeted the whole time I was at the store or helped in any form. The store wasn't busy at all. Just asked if I wanted a bag during the whole transaction. Won't come back ir recommend read more

Finally tried a self-serve dog wash today-- absolute game changer. Warm water, raised tub, blow dryer. Will definitely be back read more

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I wasn't sure when I saw that they were coming to 2nd street. Despite the large sign in front, this is a down to earth pet food store.

These people know their products and love animals! Super friendly and really care about quality. Treat your fur animal here! They always have a smile on their face ready to help as much as needed. read more

I absolutely LOVE pet food express. Every time I walk in I'm always greeted with a hello. My boyfriend and I bring our dog here because of the self service dog wash. It's such an easy way to wash your dog and you don't have to worry about the mess or clean up. Their deals are also amazing and we love the kiwi treat brand as well as vital essentials. We ended up moving about 20 minutes away from this location, but we still make frequent monthly trips to visit because it's always a great experience. read more

I love shopping here because I know my pets are getting quality products/ingredients. It's like the Sprouts or Whole Foods of the Animal world. They almost always seem to have BOGO deals or discounts on some items. I have friends that also refuse to shop anywhere but here for their pets. Plus the dog washing station is so convenient! Charlie was extremely knowledgeable and helpful when it came to giving me advice on cat food! She gave me great tips on how I can maintain the longevity and overall health of my cats who are my babies. Switching to a predominantly raw diet really does save money$$$ and prevent less health issues in my pets! I've noticed a positive change in their overall mood, hygiene and hair. This is especially helpful for boy cats and UTI issues. Seriously thank you Charlie for your wisdom and compassion. It's located on 2nd street so naturally parking can be tough. Luckily they have a few spots to park in the back/in the alley. read more

12/10/22 I was just walking around 2nd Street enjoying the sights & on my way to the Discovery Shop (American cancer society). At the sidewalk, front off ft Pet Food Express, lies a tent with tables & three cages with kitties inside. Awwww, melt your heart sight! I stopped by just to see the little fur babies just lounging, some asleep, just purring away looking at the people passing by. You can make a donation (there's a donation box on top of one of the cages. There were 3 employees stationed there to answer your question about adoption & keeping an eye on them kitties. I wish I could adopt & support this cause but I'd make a terrible fur baby mom. For those of you who are interested, come check 'em out! The kitties are spayed/neutered--see photo/placard! read more

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They are so helpful and kind! I appreciate the employees being so attentive with there clients . Great experience I will definitely be coming back over and over again. read more

wanted to get my frenchie some new treats and also check out pet food express' new location on 2nd! i was greeted upon entering and clearly looked lost because he asked what i needed help looking for LOL, i noticed i was also on the wrong side of the store, but wanted to check out their pet wash area. so once you enter the store, the cat section is to the left and doggie stuff is to the right.. i immediately got distracted because there was so much to look at and love how clean and organized their store was! then got overwhelmed because there was too many options LOL i needed to stay focus, so i picked up vital essentials treats in salmon, rabbit, duck and beef tripe flavors. also purchased the vital essentials' chicken entree dog food to add to my frenchie's meal as a topper.. the staff there were all so nice! def will be returning to try out different brands :) parking: its long beach! street and there are a few parking lots read more

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Charlie helped me choose a pet food for my dog that makes him excited for meals again. She is such a wealth of knowledge and so helpful.

Similar story to another reviewer here but I go to this spot to pick up my dog food as it's close and convenient but I might have to consider driving elsewhere. My dog is older and my vet recommended a specific line of food (JFFD) and everytime I go to checkout they try to sell me on a different brand saying that vet recommendations aren't necessarily educated. It would be one thing if I asked for a recommendation but to constantly be told not to listen to my vet is getting old. Idk what they have against JFFD and tbh with how much they despise it, idk why they even carry it. read more

I went into pet Food express.. I have a new five month year-old kitten with a fractured leg. I actually felt more relieved by their associates than two vets combined. They recommended this Italian cat food, and this joint supplement. My kitten couldn't chow down the food, fast enough and I actually think with this supplement, I will save myself surgery. Highly recommend an amazing customer service . read more

Bad customer support and management at this location. This store does not honor franchise return policy when other stores are happy to offer exchange for products our pets do not enjoy. read more

My dog loved the pet wash. He smells amazing. He is also loving his new food the amazing staff recommended for him. He never looked better. read more

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Always have just what my babies need. I am the proud mama of two brother cats and they are big boys. They absolutely love the snacks/treats here the minnows and the chicken hearts are their favorite. So much so they have worked together to open the pantry and destroy the bag and devour the goods. Lol. I had Yelp awhile back from Charlie I believe her name was with shooting the correct food for my babies. She is a cat nutritionist and was extremely knowledgeable. I recommend going in there if your little ones are picky eaters and need something new and delicious. They have way more energy and seem to be living their best life since switching to the food and diet that was recommend. I love this place. read more

Loooove coming here for my fur babies snacks. But the real reason why I stop here is for their self wash. $18 for a self wash/ blow dry. I love all of the soap options it provides you with. The hydrogen oxygen wash is amazing. read more

I am blown away by the experience I had at this store. Charlie assisted me right away she gave me so many tips on nutrition and training for my new puppy I was honestly so lost and having her guidance has made me feel so confident that I'm doing right by my new puppy! Thank you Charlie we appreciate you so much we will see you and the staff very soon! read more

Pet Food Express - Puppy - Pet Services Near Me - Long Beach, California

Great service, good selection of items for pet owners, and what is most important - affordable way to wash your pet away from home bathtub. Highly recommended! read more

Came by for a puppy wash after a morning of having dirt, grass, and sand all over our puppies coat! Super convenient. $18 bucks a wash. 25 minutes. It was our first time doing this and it's practically like a self car wash for doggos. Very user friendly for the owners. And very comfortable for the pups. I like that they have a selection of shampoos. My only concern was that the water came out kind of chilly at first. It took like 2 minutes to warm up. It was pretty early in the morning, I suppose. I would still come back! High key loved it! read more

I took my baby girl there for a bath. She doesn't like getting them and now that she's bigger it's a lot harder for me to bath her properly. Using the baths at this location was a breeze. Super clean and so easy to use. They give you 25 minutes to bath and dry your pup, it only took me 15. I'll be back! read more

Saturday March 1st, 2025, purchased 4 large bags of dog food, I took advantage of their buy 3 get the 4th free promotion which is a very good deal, I spent about $257.00, a few days later I noticed the best by date on 1 of the bags was 3/31/2025 (the other 3 were some time in 2026) which did not give very much time to use it, I called the store and spoke to a very nice man, he said that he would exchange it for a fresher bag and hold in the back for me, on Sunday March 9th, 2025 I went in to exchange the the 24 lb. for exactly the same the food the young women wanted to charge me a little more than $21.00, she said it was because of the promotion (buy 3 get the 4h free) that she needed to charge for the exchange, after I protested she handed me over to another young women who was able to handle the exchange, there was not apology or sorry for the misunderstanding, just the exchange with out any dialog, she even tried to keep my original receipt which had my other purchases on it, I looked up their Retail & Return Policy, this is what I found with regard to the promotion I used: Refunds or exchanges on sale or discontinued purchases will be refunded at the price you paid. Purchases using our B3G4F (Buy 3 and Get the 4th Free promotion) will be refunded at a 25% price reduction for each returned item, but may be exchanged for items of equal original price. The bag I was exchanging was $102.99, I was exchanging it for exactly the same food with a later best by date which will give me plenty of time to use it. read more

Rude customer service. They said pet adoption was offered by the lady seemed confused by that concept.

I can't say enough about Charlie and all of the staff there! I went in with my dog as I wanted to speak to Charlie she is so knowledgeable about nutrition and how to feed your dog well! All about probiotics my dogs love the goat milk she recommended and the raw bones which is a timed treat she really takes her time with you and your dog. My dog loves the food! And I see a difference already with more energy and a shiny coat. Charlie is the 2nd street dog whisperer!!!! read more

This is the place to shop for locals to shop for beloved pets! Charlie was extremely helpful, kind and full of resources! She could answer all of our questions & beyond without judgement! We had a hunch that while we spoil our two cats, it hasn't been in the right way for them! She also helped confirm they are quite different due to breed. We got an excellent education about what is true for all cats, while reaching a better understanding about what's different between them! I might have to bring my cats in to Charlie themselves once we make some changes that will extend and enrich their lives! read more

A month ago I visited the store for the first time, I brought my German shepherd in to try out the wash stations. I spoke to Charlie regarding my pets skin issues (losing fur, itching, etc. She recommended we try Kasiks pet food, goat milk, and omega oil. My dog had been struggling with his skin issues for over a year and no luck of improvement. I took Charlie's word and tried out Kasiks. One month later my dog's fur is almost completely grown back. I've visited to store a couple of times and not only Charlie but all the other employees have exceeded my expectations each visit. The employees here are amazing, I absolutely love this store, you can trust all employees to help guide you in the correct direction. This store also carries unique treats for your animals. My dog loves the chicken feet and cow ears! read more

Pet Food Express - Pet Services Near Me - Long Beach, California

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My boyfriend and I have gone to this store twice now and each time the workers have been so much more than helpful. They have great knowledge and recommendations on pets needs and are very good at explaining them. Today a manager named Charlie helped us find the best litter and food for our kitten and even gave us a couple free samples of treats and food!! Needless to say, we won't be shopping anywhere else for our pet. Thank you, Charlie and all the workers there. YOU GUYS ARE THE BEST! read more

Pet Food Express - Pet Services Near Me - Long Beach, California

Love the convenience of having a pet store in the shore where I can get dry and wet food, treats, and litter for my cat. He's a picky eater and they have a lot of flavor options as well as powder toppings and broths. read more

this review is for the small pet owners (chinchillas, rabbits, hamsters, guinea pigs, etc) came in here looking for things for my rabbit since i'd seen this place many times on my way to other stores. the store is split between cat and dog so if you're looking for small pet specific things like pellets or forage, this won't be the place for you. however, the great thing about having a rabbit is that this visit wasn't a total bust and i found some safe the litter, pee pads, and tunnel toys ; so now i know another place to get some if it running low. i'm sure it's fantastic for cat and dog owners since i saw a lot of good quality brands for various breeds on various diets, but maybe some day they'll cater to the little guys too read more

I had a great experience with sales associate Emery. She helped me select the best food choice for my 4 month old cat. Emery took the time to explain all the differences in food choices and answer all the other questions I had. My cat loves the food so far and I know it's healthier for her than target selections. Thank you Emery and Pet Food Express! read more

I went in and bought some cat food, and even though the lady sees me with a brace on my arm does not offer me a bag to carry my product in that is disrespectful and based off of that I would not recommend this business to anybody personally if it wasn't for the fact that I have to use this company for work, I personally wouldn't use it and I will be talking to my supervisor about getting a different company to work withyou guys should be more courteous to your customers and offer more support read more

They JUST OPENED! Great variety and all the latest up to date items ... fresh snacks long salmon skin sticks ..3 ft crunch duck chews!!! Top of the line items! There is a self serve clean "pet wash" area with fresh towels for your pet! Seems there is always staff willing to help and assist in whatever is needed for your pet. Valerie (store sales specialist) was of SO MUCH HELP ...so knowledgeable in all the products her store carries. That is a definite PLUS because not all store representatives have the knowledge nor want to assist you while you are there within the store looking lost and unsure Thank you so much Valerie! We had a wonderful visit and left with lots of goodies for Pharaoh!!! We will definitely be back weekly. read more

3 stars for a great selection and cleanliness of the store, but I'm knocking off two stars for the staff member I talked to. I didn't get his name but I was in the process of switching my dog's food and he was very condescending about the food I had my dog on at the time (one of the oldest and most reputable dog food companies on the market). My dog has a sensitive stomach and the food simply was too rich for him. This same employee suggested that I should stay away from ANY vet recommended dog food. Seriously? I'm supposed to trust a pet store cashier more than someone who went to medical school?? No thanks. I work with dogs professionally (non-medical, but still) so this really irked me. I'm all for more natural, less processed pet food, but it is still really irresponsible to advise customers not to trust their veterinarian. But I guess if you're anti-science and think anyone with a degree is trying to con you, this is the store for you. I will not be returning. read more