Company was hired by realtor for buyers of our home to do inspection. Went to home without permission and filed report stating evidence of termites. Could not provide proof/photos and invoiced realtor for $650 to treat. Our realtor hired a more economical firm to address the problem who reported no evidence of termites so did not treat. Beware and get a second opinion before hiring this company read more

Really good service and reasonable prices. We had a bee problem, they started nesting in some rotting wood in our backyard and they were able to stop by and took care of the problem quickly (same week) for less than $100. The servicer was really passionate and seemed to really like his job and knew a lot. Highly recommend this group. read more

We have been working with PestNow for close to a decade with quarterly service. They and their technicians are terrific. Recently, we found racoons in the attic. They did an inspection to find that 5 decade-old insulation needed to be replaced. They came and did a great job. Professional, patient, and thoughtful--JC and Gerald were the technicians who did the job, and they were so responsive. Our attic is now better insulated and mammal-free. Also, we are better insulated from cold, heat, and noise with anti-pest insulation. read more

We have happily been PestNow customers for over four years now. There has not been an instance in that time where we didn't see or feel GREAT customer service. PestNow's staff is incredibly professional, courteous and knowledgeable. We have been service by at least six different technicians and each one gave us the same GREAT level of service. You feel like you aren't just a number or customer with them. Their techs give you great advice and perform the service that you need without trying to sell you on something you don't. Need pests taken care of? Here is your one stop shop. read more

We had a great experience with Pest Now. Frank, the owner, responded very quickly to my questions via email, and was able to have someone at my house the next day. The serviceman was friendly, professional and got the job done! No pressure to sign up for anything, just gave us what we needed. read more

PestNow formerly Superior Pest Control when I hired them to conduct my first Termite inspection at my new home in 2010. Since then I signed up for their Quarterly Pest control service including limited lawn service. Over the years I have never had a reason to complain about their service or personal. The staff is professional, friendly and respectful. Always prompt and always oblige if I requested a little extra to spray in my house. I recommended them to my Other family members and our own HOA to remove bees hives inside Community. read more

Terrible policy. A year ago, they begged me to come back and signed me up for a contract with a discounted price with yard guard service. Now, this guy Josh calls me and tells me he cannot honor that anymore since they are losing money by offering me a discounted service. Very shot-sighted and lack of integrity to keep the word. read more

I called them because we've had an issue with moths destroying a Persian rug. We had rug treated last year and they started showing up again. I sent them a couple of photos ahead to make sure they knew what we were dealing with. The guy came out and sprayed and set up these boxes that were supposed to attract them. After my daily efforts of killing many each day, I called them again. They totally misidentified what type of moth it was. The traps were useless. They are cheaper for sure than Orkin or Terminix but there is an old adage "You get what you pay for". Called Orkin, the guy immediately saw where they were breeding AGAIN! The traps Pest Now had set out were totally ineffective for this type of moth. read more

Outstanding service and Darryl the tech was amazing! He told me it would take about 2 weeks to see the full effect but we haven't seen one ant since he left! read more

I have to admit, we started off to a rocky start because I was under the impression that the technician is supposed to come inside the home and spray each time. However, after talking to customer service (who is great btw), it was explained that they keep bugs out before ever having them come inside, and therefore, the technician only comes inside to spray if there's an issue (like seeing bugs indoors). But that I could request that indoor visit every time if I wanted to without there being a visible problem. The techs are super knowledgeable about their bugs. I've taken a couple of pics and sent them via email and they knew right away what it was and how to kill it. My favorite moment was during the summer when we had an ant problem. They had come out just a month before but we started seeing ants everywhere in our kitchen. I called and they came back out within a few days, sprayed again, and like magic, literally not a single ant seen again. I like them so much, I set my parents up with their service. They actually saw a mouse in their house. The tech searched high and low, figured out where the opening was where they were entering from, plugged it up, set bait, and no more mice. I also like how easy it is to pay (online), schedule appointments, or reach a human if needed by phone. I highly recommend! read more

The technician is professional and the service is affordable. I will definitely use them again in the future.

Pestnow did an inspection of my house as a part of the sales process. They knew they had me over a barrel and charged me $600 for termite mitigation, because of "termite dust" found in the far corner of the garage. It was a one inch spot of dirt, probably from my mower that I kept in that spot. Of course, I had to accept the mitigation as it was necessary in order to sell my house. Scam artist alert! Will NEVER use them or recommend them to anyone! read more

PestNow - A one inch dirt spot, otherwise known as "termite dust". Note the perfectly intact wood just above the "dust". - Pest Control Near Me - Sterling, Virginia

Poor customer service. They do not honor their own promises. In my case, inspector hiked the price and tried to trick as if he was giving the best price. Very rude responding to my requests. Neither the call center woman nor inspector had patience to listen to my request fully. I would not recommend them. read more

Chris the technician was on time, polite and professional. Very thourough and helpful with questions. Will continue to use this service.

Working with their schedule, I took off from work today. They were supposed to be here this morning. It's 1:15 p.m., and they haven't showed. We have to keep our dog away from home for eight hours after a full treatment, and they know this. Not only that, the "supervisor" showed up the other day and didn't know what kind of bugs they had been treating for, what they had been spraying, and had all kinds of excuses for not treating in a timely manner. This is not the company anyone should pay. read more

Good experiences. No problems. My first experience with Pest Now was when they were sent to do a termite inspection for a mortgage refi. The guy who came out was very knowledgeable and easy to deal with. When I needed some treatment for ants a year later, I was able to get a quick appointment. Again, the gentleman who came out was very knowledgeable and took care of the issue on the first try. When they came back to do the quarterly treatment, I did have some ants come in. However, they came right back out and took care of the issue quickly and easily. read more

Technician was very dedicated to helping with our bug problem in our new home. Customer service was awesome and easy to schedule.

I've had two services, by two different guys and they seemm pretty thorough thus far. They have sprayed inside my house, room to room and the front and back yard/driveway area to include the garage. The last guy removed the web's in my garage as well as a wasp nest under my balcony. The wasp haven't returned but I do see a few spiders lurking in my garage from time to time but that's to be expected. They will come out between services if you ask. They have been friendly and seem knowledgeable. read more

Outstanding in every way. I have been using a pest control company for 7 years and finally dumped them due to their sheer obstinance and argumentative behavior. I called PestNow and wish I had done so seven years ago . The technician took his time to study every nook and cranny and was clear that his goal is to ensure that mice do not come in. The other vendor didn't care about finding where the holes could be. This technician, also, upon finding out that we have a construction project in November took enough care to say, "bring me back after the construction workers leave so I can check to see if any new mice came in". WOW. These guys are the absolute best; they are organized; timely; responsive. read more

We utilized your service for the 1st time today. The technician practiced social distancing and wore a mask. He was very professional and patient with our barrage of questions. I look forward to continuing to do business with them. read more

I'm so mad right. I'm a Real Estate agent in Northern Virginia. I use this company quite often for Pest Inspections. I had them come out and quote me in person for birds nest removal. The guy came out and saw that there were multiple nests in multiple shutters and he said $185...to which I responded "Sold". I thought it was a done deal. Came back got a quote. $265 for 2 shutters. What?? That's not what I was told. So for 14 shutters now you're telling me it's going to be $1855. Um no. That's not what you told me - and I was never told $265 either. Well I have a personal service contract on my house and 20 other properties at least that I'm going to pull. They should have honored what they told me. I will no longer be having Pest Now do inspections. Their inspector was careless with poor attention to detail and now they are not going to honor their verbal quote. I'm going to Paramount Pest Control and I advise everyone else should too! read more

So far so good. Terry was a great help and very knowledgeable in pest control. He put us at ease and provided realistic expectations for dealing with a pest problem. I would recommend their service if you want to get rid of the pest in your home. read more

There was a large hornets' nest lurking in a shrub near my walkway. On Tuesday I booked an appointment for between 8-10 for Wednesday and at 8:05 the gentleman was at my door. He treated, removed, and disposed of the nest and provided a 90-day warranty for further treatment in the event that the hornets persisted in nesting in the shrub. Prompt, efficient and informative -- excellent service! read more

Pest Now was a referral, and a great referral it was! Not only are they highly professional and very nice, they are also super thorough!! Their prices are competitive and I feel I get the best value for what I pay. Thank you for keeping the critters out of my house ;-) read more

I had an ant problem last month that I tried to handle with my arsenal of home remedies. Nothing worked so I called the professionals. I did my research and decided on Pest Now. They came out within a day after I called. Chris seemed to do a thorough job of treating around the foundation of the house to extend to as far out as the sidewalk where there was evidence of ants. He also sprayed in the bathrooms where I saw ant activity. Fortunately, he told me what to expect as to an initial uptick in ant presence (otherwise I would have thought the treatment wasn't working), but by 3 weeks, they would be gone. Fingers crossed, haven't seen an ant in 2 weeks. read more

I really love this company, as a real estate agent I really appreciate their professionalism, responsiveness and have them as a company that you can count on, from the moment You sent the request to getting the report. read more

My experience with the most "household" vendors are very limited and very memorable. The typical late arrival, last minute cancellation, and "hidden charges" are a nightmare. Glad I went with Pest Now. For starters, Chris H. was promptly on time, properly identified himself to myself (and neighbors), and very professional. There is a forest in my backyard, about 80 acres of wildlife roaming and living freely. I too want to roam and live freely in my house, without housing any snakes or additional species with the exception of humans and dogs. Chris H gave me tips on how to properly protect my interior and immediate exterior space. He thoroughly inspected and explained the services I was receiving, tips on how my household behavior can effect the effectiveness of the treatment, and was accommodating to my pet's safety. I refuse to deal with any other service provider. Something about "if it ain't broke, don't fix it." Timeliness, professionalism, exceptional service, and great communication are the road map to customer satisfaction. Very impressed. read more

Recently called Pest Now after seeing some ants coming in the house. They were very responsive and easy to schedule something convenient. The technician that came out was very polite and very thorough. He found the entry point and treated area. We haven't seen any ants since. I would highly recommend Pest Now for all of your creepy crawly pests. There was a small problem with the billing as I got rebilled after paying the tech the day of service but it got cleared up quick. We will definitely use them again if any of our unwanted friends return. read more

I had a great rep, Julio, from Pest Now-Clinton come this morning to follow-up on my mice issue. He was thorough and complete in his follow up. Checked traps/poison-- showed me where the mice had eaten the poison (so it's working and I knew that cause I hadn't seen a mice in awhile), rechecked the holes that were plugged previously to make sure they were still closed, found an additional potential entry way --plugged that one, suggested areas for complete cleaning (under and behind stove and a spice rack). JULIO WAS GREAT !!!! At one point, I thought Julio was the owner !!! :-) Also I appreciate the attention of Ramon, a service manager, who made sure everything was arranged for the visit. I appreciate you guys!! I feel comforted and comfortable. THANK YOU !!! read more

A waste of time and money, They did not investigate where the mice were entering my unit. The mice never touched their poison. On the 2nd visit the technician recommended another stronger poison. When I called for a third visit and the stronger poison, the phone attendant was outright RUDE and refused to let the technician bring the other poison. Then they had the audacity to try to charge me $90 monthly fee!! Find another service. read more

Pest Now has always been great! Very professional and quick. Tyler has been our guy the last few quarterly visits and he's always very thorough! Highly recommend. read more

This company has terrible service. Their technicians are in a hurry to get the money and leave. We hired them to get rid of bed bugs in our rental apartment and they did not fix the issue. They should have informed us of proper procedure on how to get all clothes and linens in bags (which another company did later). Their customer service left me disappointed. I sent several emails concerning my dissatisfaction. The emails were simply not answered. It also made me uneasy that the technicians would often be late to do the treatments. I do not recommend them because it will be a waste of your money. Take your business somewhere else. read more

####### UPDATED REVIEW ############ I can honestly say that my opinion of PestNow has changed and that is because of the prompt and curtious response from management members and the gentlemen, Darryl, that came out for the second look. Like any product or service a true test to any company is their customer service and strength of their name. The initial phone representative painted PestNow in an ugly color that management was quick to offer the opportunity to correct their mistake or gladly refund. I'd rather not take money out of peoples pockets and prefer a second chance to reflect on Yelp as well. I would recommend using PestNow to anyone and let them know if there is an issue - do not be afraid to raise concern, they will listen. Now for my critiques that still stand - TRAINING! Invest in your people PestNow. It's a shame to have workers enter a home and nonchalantely spray the doors, and perimenters with a 'good enough' outlook and most importantly your call center! This is the first person we speak with when there is a problem. Offer a compassionate ear and try to reach a resolution. Way to Step it up! - 4 star review - See Grade Below: Initial Setup: 5 stars ***** - Setup was simple and over the phone. Marketing was through a New Home Owner's Welcome book. Times were convienient and in a reasonable window (I believe 2hr window). Great job here Timeliness: 5 stars - Representative phoned ahead and made it within their time window. I don't like lateness so great job. Cost: 3.5 stars - Not the least expensive. Make sure you have a coupon (do your homework) and it's not the highest price. I believe the service price could best at $125 but I get that everyone needs to earn a living. Value: 3.5 stars - I toggled with this one because I'm meshing the initial review with the correction. So 2 stars and 5 stars mesh to 3.5. I think for this the right person is what makes or breaks the value. You can have someone go above & beyond or meets the status quo. The first person sprayed the exterior bases of the doors and around the perimeter. Call me if you see any problems within 90 days. The second person was very customer focused and asked how I was doing, congrats on the new place and where can I start, do you need any time to vacate a room last? I can start in the basement - It was a very 'all about you' and I like that. Plus the rooms were sprayed properly :-) - Oh and I like that they wear the booties too! Customer Service: 3 stars. I'll start again by saying- I did NOT like the phone rep that said wait 7 days before we send someone back out. Thank goodness management picked up the ball and offered a second service or refund along with the compassion and understanding of reading the initial review. Their level of care should reach all the way to the members they hire and train because I really want to give 4 stars here because what management did was fantastic and they care, but your employees reflect your company so this grade is for PestNow as a whole. Change the way you train your employees - It will reflect in your reviews. This is the number one thing I look at when buying products/services. Overall 20/25 stars = 4 **** average. I thought it was going to be a 3 star because I do feel A-OK over Yay! I'm a fan, but the graded weight stands. Great job management and THANK-YOU DARRYL FOR Great level of service! ####### INITIAL REVIEW ############ Very disappointed. Had the initial service done because there were spiders in the basement. Had the guy do the interior and exterior of the property. I come down this morning and I still see spider webs and poked the spider. Still alive. I called customer support 877-284-2466, and was told that the treatment takes seven to take effect and they will not send someone back out until after seven days. My friends use GreenStar and the their team cleans out the spiderwebs, goes through your entire house to tell you where you have a pest issue and treat. I didn't go with GreenStar because I figured they're all the same and why not go the cheaper route. I saved $15. That's it. $150 is what GreenStar was gonna charge for my 4,000 sq ft house and then set me up with a monthly plan. PestNow charged $185 however there was a $50 flier. Save your money and use GreenStar for the initial and then go on Amazon to buy the spray they use for the exterior of your home or continue with GreenStar. Don't go with PestNow. Unless you like to yelp about disappointments and have $185/$135 to burn ;) read more

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Although raccoons may look cute, they can be very, very ,very destructive to your home. I rarely write reviews, however, I cannot say enough good things about PestNow in Herndon, VA. We had a family of raccoons happily living in our attic and causing interior and exterior damage. It was an arduous process to remove the raccoons, however Pest Now remained patiently steadfast in making sure our problem was solved. Fitz, the Inspector who assessed the situation was exceedingly professional and knowledgeable. Kevin, our Technician was thorough, patient and dedicated to getting the problem solved. We would highly recommend the Herndon office of Pest Now! read more

I used Yelp to get estimates for a pest control servicing. Due to the great reviews and quick response time, I went with Pest Now. I included in my estimate request that we have cats and need to make sure the treatment is safe. First, Nick didn't read my availability correctly and scheduled me for exactly when I was NOT free and I had to correct him. He also never responded about the first time customer coupon I had. Next, the technician showed up with no notice and says that the cats need to sequestered for an hour away from where he is spraying. None of this was communicated to me ahead of time or I would have been prepared. It seems this is a routine thing with the schedulers that they do not provide adequate info to the customers to prepare the space for treatment. Our tech was great about being patient while I corralled cats. He pointed out that the treatment would have been more successful if we had removed the items from the cabinets they were treating. All of this information should have been communicated beforehand so we could actually do these things. For such a large company, there should be form email that new customers get about what to expect and what steps to take before the tech arrives. read more

We have been with PestNow for over 15 years. Excellent, affordable and professional service always delivered with a smile. Highly, highly recommend them. read more

I have used them twice to remove hornet's nests (3 big ones). They have done a great job and are quite reasonable from price perspective

This company is amazingly good and I gotta say trustworthy! They went out, for free, to my rental home where Terminex had sold me 'a bill of goods' and literally lied about termite activity. Yes, there was evidence of damage long, long ago but no current activity. Yet, the other company installed traps & poison - all unnecessary...charging over $1,500! This company could have done preventative work for less than $400 and I will ALWAYS call on them in the future. BTW, I filed a dispute w my credit card company and got a full refund from the bad guys because I had a fair second opinion. Thank you, Pest Now!!! read more

This company used to be called Superior and I've had contracts with them on and off for over 15 years. I trust them 100% in every way. The men that have come to service my home are always thorough, trustworthy, well spoken, respectful, and the people I've talked to in the office are top notch and are not trying to sell but to serve. This is an excellent company with good values and delivers on time a thorough job. My home is better because of their service. read more

The service was fast, efficient and effective. I'll definitely call again in the future if needed.