In April I moved into my new home and found out that I had a squirrel problem in the attic. I requested to have them come out for a free quote and inspection of my home. The technician came to my home, walked around, and stated that I needed to have one of their "wildlife technicians" come to my home to get on the roof to inspect for entrance and exit locations the squirrels may be using. After paying almost $900, they came out, walked around my home again, and stated that they "thought" the squirrel was getting in in a couple different locations. When asked if they could go to the roof to make sure there weren't any other big issue areas he responded with "that would require us to put on a harness." In my opinion, that is what I paid them to do. So every day for the next few months they came over once a day and checked the trap they left in the attic. The first time before setting the trap I was asked if I had any peanut butter they could use to put in the trap. After a few weeks of stopping by at a different time every day, they caught one and considered the issue resolved. The next day I heard more movement in my attic and above my garage. They came back, same process. They caught another, and somehow managed to let him out of the cage while still in my attic. Another couple of weeks go by and I notice that there are holes around the outside of my home. Some are more noticeable than others. When I asked the technicians about it they responded casually with "I don't know how I missed that." The lack of thoroughness and casual approach to the issue was unbelievable. They then proceeded to cover one of the holes with multiple screws and a mesh cage fencing over the hole. No patching or covering the hole, just a wire cover. I called to cancel and requested a refund for a failure to resolve the issue and the damages my home incurred due to the lack of an effective strategy and was told that I was lucky I got the service for the price that I did. I had them come back and time after time, they would go up in the attic, see that the peanut butter was gone and the trap had not been triggered, and say "I'll check again tomorrow." I get that there is a lot of uncertainty and variables that go into this type of thing. But the lack of effort, laziness, and unprofessionalism displayed was out of this world. Over the last week I have heard more noises in more parts of my house, and the hole that was not covered and "missed" upon the detailed inspection has now caused water damage to my home. I called again today to attempt to be refunded and ask for some sort of compensation for the damages as I would like to try another service to resolve this issue. I was yelled at and told that half of what I paid would be refunded, but no damages would be covered. I was told that they were trying to "help me out because corporate would never approve any refund or damages." Long story short, it was a terrible experience to move into a new home and have this, 6 months later, still be an ongoing and worsening issue. To receive such customer service and pay for a job to be done, for this to happen is absurd. I would be cautious in hiring this company if you have any problems that may be considered "difficult" as they will take the easiest way around the problem to attempt to temporarily fix it. Now I have to find another company to do the job right and fix the damages caused by their negligence. Will never use this company again. Unbelievable. read more

Great service and knowledgeable. Easy to request and reschedule appointments. The only issue is I have not received a bill for my last appointment. read more

I have been a customer of PestNow for over two years, receiving their quarterly pest prevention services. After my latest service I raised 4 specific complaints to their customer service team and continued discussions over email with their VP of Operations, Rusty Markland. My concerns were: 1) I received an email confirming my next appointment date. Yet their technician arrived on an earlier date without any prior notice. 2) After receiving my quarterly service during this unannounced visit from PestNow, I was invoiced for a higher amount than previous services. I was never informed of any pricing changes, they simply invoiced me for the higher amount without any notice. 3) After calling in to customer service for clarification on the two issues above, I was given zero answers and was simply instructed to pay the invoice. This was when discussions with the VPO, Mr. Markland began. 4) Their pest control services have been entirely ineffective at my property thus far, so due to the price increase I inquired about what additional services I would be receiving for the added costs. After making these complaints clear to VPO Markland, I communicated I was open to solutions to rectify the issues and continue my services with PestNow. Markland did not provide any solutions to the 4 complaints I raised and responded over email indicating any prior warranties I had already paid for were canceled and I quote, "Your account is canceled, and you are not eligible for renewal." Putting the wildly unhelpful customer service team and beyond unprofessional communications from their VP of Operations to the side... Their services are broadly ineffective against local pests, and when you raise issues to them they respond with hostility. Avoid this company at all costs! read more

I have used pestnow for almost 3 years. First started using in my Woodbridge house and I continued with them in my Stafford house. The guy who serviced us was wonderful and we were very happy. But close to summer, they sent a skinny young guy who tried to sell us some additional services. He totally misinformed us and despite he said we need to pay one time , they keep sending invoices. I know I signed the paperwork but it was long and I trusted them since we had been working almost 2 years. I called the office to let them know and they may help. I paid 2 or 3 times but they kept sending every month. Office was very ignorant and only cares for money. Now they sent me to collection for 2 last unpaid invoices. They are money hungry company. read more

I'm moving to the area and wanted my water tested prior to closing. A termite inspection was also on the punch list of things needed to be completed. Pest Now was the company chosen based on a recommendation to my realtor. It seems like a conflict of interest for lack of a better term... testing for bugs/rodents and then on the other end of the spectrum, testing the water. Ruh-roh! They came out and completed both tasks. I haven't seen the termite/pest report, so I won't speak to that. However, I want to address the water test. The water was tested in a community that has no issues. They found e-coli and chloroform in the water. The Clear Water Environmental organization was then brought in to weigh in their thoughts, as that is a pretty serious and damaging outcome from a water test. test. Another company was then brought in to run the test. Remember this is water from a community that has had no issues and the water is tested daily. Results were negative for e-chili and chloroform. When we called Pest Now, to discuss the results of the test, we were told it may not have been a clean sample. Oh REALLY?!? So then we asked for a discount, (you all but just admitted fault) and were denied. Just to recap; we were asking for a discount on a bad test! My immediate thought was, the "tester" either didn't wipe around the faucet, before running the water a bit and them taking a sample, or he didn't wipe his butt. You decide. Fine. You are denying a realtor a "discount" who has the potential to use you over, and over and over again. To refer you or possibly refer others over and above you. In my book, that's called Penny smart nickel foolish. But you guys are the experts on detecting $#|+ read more

We have used PestNow for almost five years. About a year ago, we noticed signs of a mouse in a part of our basement. PestNow was responsive and put bait traps. Every couple of months, there would be another dead mouse to remove. We were interested in a more complete solution to seal the likely entry points and asked for a complete inspection. The inspector came promptly in the last few days. Unfortunately, we found him quite unpleasant and full of himself. He insisted on his tremendous experience to say we should just leave things the way they were. We were not satisfied with that response. In the past, we have found technicians quite pleasant and the service was always prompt when we called to request a visit because of ants, spiders, centipedes, silverfish, etc. The office staff is superb and attentive in scheduling and answering customer calls. But the company's level of service doesn't work for our current needs. So we will change to an alternative provider. PestNow happens to be the cheapest pest control company in the area, so we will pay more. But we need to do that to get better value. read more

It's all in the name. I didn't have any outside issues that I knew of. The downstairs shower was a party zone for millipedes. Just 2 days later we had ants on our Deck! I called and again they came out I asked if he was going to spray the deck and was told just around the outside of our home was all that was needed. Still we have a big problem, it's so bad we can't sit on outside. I was informed the next service was due August 26. I called and canceled there were no questions asked read more

Had them for 4 years and the quality of service has dropped. Customer service is friendly and prompt, but that doesn't undo the damage. Techs were not refilling the rat traps - the outside trap disappeared and was never replaced, one crawlspace trap was never refilled (I can tell because grass had grown up blocking it) and half the time they filled the one remaining crawlspace trap, they left the door open for vermin to come and go as they pleased. The rats are established in the walls of the house and have done serious damage to wiring and appliances. Pest Now solution is to come visit and charge me yet again. read more

Excellent. Best price. No extra sales tactics. Came by once and my ant problem was gone. Professional and friendly service. Highly recommended! read more

UGH. Pest Now treated our home for signs of termites a few years back. WELP, we just had to undergo costly reconstruction and another termiticide treatment (different pest control company) because - guess what - termites were chomping up my house at the exact location they allegedly treated. read more

The staff were friendly and efficient with regular tasks, and when I had a mouse infestation they went the extra mile to be helpful - thoroughly recommended. read more

I can't say enough or praise the work that we have received in only two visits from Colin and Pestnow. The previous company we used(rhymes with CrioField) was terrible at best, I honestly feel like we threw away our money for well over a year. There was no communication, the customer service was atrocious,(I asked to speak with a manager numerous times and never received a chance to) and we never knew if they showed up to do the job, but we sure got a bill for "services provided". ANTS. So many damn ants, I've never seen ants like this in my life. In my house, so much that they shorted out an electrical outlet and wireless router. The previous company charged us twice for treatments on top of our quarterly treatment, but there was no change whatsoever. What's more is that they took their sweet time coming out to the house to apply said "treatments" as well. Fed up we canceled our contract. DO NOT USE the company that rhymes with CrioField!!! PestNow is a great company and we are finally in the hands of a responsible and caring company. Customer service is great, and as I said before, Colin is an absolute Godsend. Very down to earth and genuine guy, cares about his work and is knowledgeable in his craft. One. One application of whatever he used and our problem was over, no more ants. I know we can trust PestNow and Colin to handle all of our creepy critter needs and I will be getting the piece of mind and service for a great price. Highly recommend and wish I had known about them sooner!!! Thank you!!! read more

*******BE AWARE!! BE AWARE!' BE AWARE!!!'++++++ They will rob you!! They act like salesman and will take advantage of anyone they can!!' I was charged an initial fee of 285 back in January, at this time there was no such thing of an initial fee of $285. The cost was only $95 per quarter. I was having and still have a problem with springtails in my shower, the technician didn't do anything different than any other technician that came here except take full advantage and rob me for 285 plus slapped on the quarterly charge of $95. He saw that I was vulnerable and upset and in tears, that was his in to take me for what he could. To make it even worse I didn't even have a job because I was just laid off .He should Be ashamed and I hope this company goes down for all the bad they do, Their chemicals are shit .they don't work!!! The manager Kevin acted like he was possibly going to help me recoup some of my money, but I haven't heard a word from him I will be doing everything in my power to get the word out so this isn't happened to anyone else They are going to loose more than 285! No stars for this place!' Do your self a favor - go to a different company read more

I switched from Recon Pest because the bugs just never went away. With Pest Now, that problem is solved and it's even cheaper per quarter.

These folks not only have the most reasonable prices but they use the best products, Termidor Termiticide/Insecticide made by chemical conglomerate BASF, and are very thorough, courteous, and meticulous. Do avoid the companies with the long drawn out says pitches which inevitably are baked into their padded prices! Pestnow doesn't do neighborhood canvassing and their reasonable prices reflect it. They offered the most compelling price for termite barrier treatment! read more

Our realtor scheduled a termite inspection and this cost $39, which is significantly less than ~$100 charged by most home inspection companies. Clayton came on time to inspect the house. He was very knowledgable and friendly, offering to explain the details of what he was inspecting and how he made his conclusions. He explained the type of foundation on the house and even offered suggestions on how to seal an exterior wood staircase. Fortunately, no termites were discovered, but based on this experience, I would not hesitate to contact PestNow for any future pest concerns. read more

I am new to VA and called PestNow yesterday for "bugs" in my shower and bath after trying to solve the problem myself. I had a next-day appointment this morning with a friendly technician. He explained I had drain flies and handled the matter in all my bathrooms (just in case). He was patient, explained everything and told me to call them if I have any problems. The price quoted over the phone yesterday was the price I paid today for a first time visit. They booked an 8 am to 11 am time slot and the tech was here at 8:30 am! I would use them again and again. The whole experience was quick, professional and gave me peace of mind. Thanks PestNow. read more

I am surprised to see so many one star reviews. We use the service for insects (silverfish infestation, mosquitoes, spiders, etc.). Working with Adam (technician) has been wonderful as he is thorough and offers really helpful suggestions. We rent a house and initially used two different companies for pests (insects outside/inside) and mosquitoes. After moving in, we quickly realized we had a silverfish infestation. Our POC for the property hired Pest Now (Sterling) for mitigation. I was impressed with their professionalism and ability to keep the silverfish contained. Our situation requires the home owners to mitigate the source of the problem before it can be fully mitigated. We let the contracts run out on our two other pest services and switched everything to Pest Now. We will stick with them for the duration of our time in VA. No complaints! It is unsafe for wildlife and us to constantly put down chemicals in between quarterly sprays. I was willing to soak the backyard to rid it of our mosquito and gnat situation. Adam wisely advised against it. Some ideas shared by Adam to help with mosquitoes: peppermint oil (we have success with Mighty Mint spray), cedar chips, cedar granules, bat boxes, plants that attract dragonflies, and citronella plants (these rarely work for us, but they smell nice). We also found removing old mulch and replacing it with new and using the Mighty Mint spray on our mulch helped keep gnats away. This is incredibly helpful under our kids playset. read more

Beware they will turn you in to a debt collector without any notice of an outstanding balance due on your account. Nothing is stated on account statement prior to receiving a letter from a debt collector. Only indication you might be late on a payment is due date says due "on receipt". AND for $93. Ridiculous. Would not recommend this company. read more

They no show for inspection appts. And then warranty lapses so we do not renew.. 7 months later we pay for a new contract. then we find out that the contract was back dated o cover the 7 months of no coverage. So I paid 100$ for 4 months of warranty coverage. 100$ covers a person walking around the house perimeter or NOT (when they no show) once a year and visually looking for tiny termites. read more

Pestnow is great and we are happy to have found them to keep those bugs away! They are professional and easy to work with.

I have been a customer of Pest Now for two years. We have a major mice problem in our house even though we keep food in air tight containers and wipe everything down daily. Every time they send a technician out they just put a couple traps down and call it a day. In fact, I think they have actually made the problem worse. In the end, they blame it on us. read more

Several months later and they again sent yet another notice trying to scare us in to paying them for a service we never purchased from them. These mailings are intentionally misleading. Do not fall for this companies' scare tactics. read more

My experience was good. After moving into a new home, I set up service with Pest Now and they came within two weeks. The tech was very friendly, service was swift, and I have not seen any bugs in the home except for the occasional fly or fruit flies that come in from outside. The only reason I did not give 5 stars is that I wasn't told in advance that if Pest Now sprayed in the home that I would need to vacate for 30 minutes and that was inconvenient because I was working. The tech, however, sprayed outside and then was able to come back hours later during my lunch period so that I could leave to get lunch and kill time. Being able to come back the same day to ensure the job got done meant a lot to me and I'm pleased with Pest Now overall. At this point, I definitely recommend Pest Now and intend to stay with them. *As a heads up, Yelp erroneously created a duplicate account for me with this same review below (has me living in CA) when I initially couldn't remember my password. read more

Very responsive--I have the same friendly (and excellen) technician every time so he knows my house inside and out.

I do not normally write Yelp reviews but wanted to give a warning to others regarding misleading "statements" they may receive from PestNow even if they do not utilize their services. We recently moved into a new home and the previous homeowners were customers of PestNow. We are NOT customers of PestNow but continue to receive letters labeled "statement enclosed" that are clear attempts to pose as bills for services rendered. The "statements" include invoice dates, amount due and property "serviced" (again, implying that services were rendered). The "statement" also states "Your home has been treated and/or inspected by PestNow...Paying the renewal amount will avoid any disruption to your service..". Seems very misleading that they are referencing services rendered to a previous resident as a means of soliciting business from a new customer. A better approach would have gone something like "Welcome to the neighborhood! We've previously serviced your property and would love to keep your business!" read more

I've used pest now for about 2 years now and they've been great! Today I was blown away by the professionalism and friendliness of Dave Greene. He was extremely personable and explained why he was spraying in certain areas of the basement, and gave us suggestions of where to place our dehumidifier. Great customer service! read more

Used Pest Now for Pest Service with good results so I tried them for lawn service. After calling them about poor performance and getting no satisfaction from the telephone support I canceled. I will have to resod next season. The roots of my grass blow away like a bad toupee in the wind. read more

PestNow - There used to be grass there - Pest Control Near Me - Sterling, Virginia

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This review is difficult for me to write up as I feel conflicted but I feel everyone who research on companies need to know. This is my first time dealing with the company and it was not pleasant as the technician that was sent out was rude and just ill mannered. We have strict parking protocols. The individual parked right by the curb that is clearly painted yellow which means it is a fire lane. I came out informing the individual that this is a fire lane and to please either move to the residence driveway or the guest parking spot which is literally ten steps away. The technician began to go on a rage saying he's only there for five min (which is a lie) and that I need to go get a job, get a life and continue to belittle in such an aggressive manner that I felt concerned for my safety. I don't like being the bad person however rules are rules and we have to enforce it on our private property. Be careful if you are thinking of employing this company because their employee is not someone you want to be around the property. I did speak to the manager and a very nice gentleman however their choice of employee does not make up for anything. read more

Called them to get a quote on removing a hornet's nest and between a very confrontational and rude receptionist and then whoever she finally put me through that was less confrontational, but not very knowledgeable, seems I knew more about the hornets than he did, I don't think I'd call them again. Maybe the folks who come out to do the work are better than the office staff. Too bad, was hoping to like them. read more

We have been very happy with PestNow for years, but we have now encountered mice and I'm sorry to say that Pest Now has been completely ineffective. We live in an old townhouse and they say it is the neighbors' mice problem that is affecting us. Whatever the issue, we are paying them to get rid of pests and it is not happening. I'm sorry to say this because we have been very happy with their customer service, but is it clear that they cannot help us on this issue. read more

We have decided to go with this company based on the reviews on YELP. They started working on my house back in 12/22. Now, this has been more than 6 months with no improvements. They keep charging and visiting the house and the mice are still there. We have changed the sidings, framing, and many more thing. However, they seem to be incompetent to exterminate them. I called the office and spoke with the front desk. They told me that the manager will call me. To this date, I am still waiting for his call. read more

Nelson Sanchez came to our home and did a fabulous job bug spraying meticulously all the closets and spaces most forego. I highly recommend. read more

Highly recommend! We had a bird problem. They were coming into our vents from and opening on the side of the house. Out of everyone we reached out to, they were the most straightforward. They didn't try to use scare tactics with outrageous pricing (like others were). The people that came out were very friendly and knowledgeable. We'll definitely hire them again (but hoping we won't have to, ha!) read more

I will never used this business again. Dealt with two technicians who were downright rude and disrespectful. One of the technicians was rushing with doing the treatment with no discussion regarding it, and we ended up having an over abundant of ants due to the treatment mechanisms they used and the other technician was very rude, to the point where I canceled the contract and the remaining money was refunded read more

.If I could give them a negative I would. You do not want to have any interaction with this company. Their technician parked illegally and blocked my car in on a public road. When I asked him politely when he was standing outside his truck, to move the vehicle, he refused. He then asked why he should move. I stated that he was parked illegally and in addition was blocking my vehicle. He continued to refuse. If he had moved when I asked, he could have parked in the spot I was vacating. Then I told him I was going to report him to his employer, and got in my car to make the call. He then came to the driver side window and took my picture several times, trying to intimidate me. When he saw I was on the phone he moved his vehicle and sped off. I then moved away from the area and parked so that I could continue the call with his supervisor. The technician returned and parked in the spot I had vacated though his truck did not fit. The technician them walked down the street and blocked my car in. Again, he came up to the driver's side window, flashing is phone at me. When I started to move my car he moved and stood inches from my front bumper to prevent me from getting away from him. I asked him to move. His aggressive actions caused me concern. He then yelled at me that he was not going to move and he was going to call the police. Next, he called the police to report that I threatened him by using foul language, a total fabrication. Never did I use any foul language nor did I threaten him. He then told the police, while on his phone, he was standing in front of my car blocking me in and they told him he had to move. This call was all on speaker phone and he repeatedly told me he was recording me. Yes, he was legally allowed to record me. It was done to threaten and intimidate me. I then tried to complete my call with his employer and noticed he had taken off his company uniforms and was standing outside my passenger side window staring at me. His truck was still parked down the road, away from me. I told his supervisor he may want to call the technician and instruct him to move away from me. I was immediately put on hold; the technician was then answering his phone and while talking on his phone quickly walked away. Next the police showed up and insisted on speaking to the technician first. After a less than 5 minutes the police officer came to talk to me. Per the police officer, I had threatened him and that he had not blocked me in, again completely false. Later I was informed by the police supervisor, the technician claimed he was three feet in front of my car to take a picture of my license plate and had never blocked me in, again a fabrication and he lied to the police. When I followed up with his company, they said I was a racist and the technician did nothing wrong. The employer said the police officer agreed that I was a racist and that a "neighbor" also said I was a racist. There was no other individual present during this exchange. The lady who came walking up the street after the police were called and the technician was told to move away from my car was the only person who was present. She was not present for any of the exchanges or a witness to the technician stalking me when I separated myself from the area, though after the police arrived, she walked over and talked to the technician for more than 15 minutes without the police present. This technician was not able to control his temper. In my opinion, the next time he may accelerate the situation even more. This is not someone I think you want at your home or business. Note that the technician repeatedly told me everything was being videoed but the employer said they were not interested in viewing the evidence. The fact that the employer justified the employee actions indicates how the company deals with these situations. Note that I never got out of my car from the time I first called his employer until the police appeared, yet he continued to chase/stalk me. Note that the individual answering the phone at the employer's office started recording me after the first minute or so of my call. She stated that though they have received calls from customers to complain this was the first compliant of this type of behavior from a non-customer contact. The supervisor stated they had not had any issues with this technician. When I asked him to confirm there had not been completes like this for this employee, he refused to respond. read more

** I am editing my review to say that I did get a call from Pest Now, and an offer to comp our next treatment, which is fair and appreciated ** We moved to our new house not too long ago. Before we moved I called Pest Now and scheduled an appointment, asking only 2 questions: 1. should we schedule their visit before the cleaning crew comes 2. can they take care of bumblebees we had swarming in our backyard. I talked to Mike who said that we can definitly schedule them before the cleaning crew, and that they will take care of the bee problem. The service rep arrived on time, and after he treated the house and yard he said that it is a shame we scheduled them before the cleaning crew since it will not be effective after. He also mentioned they do not take care of bees/bumblebees. When I mentioned Mike's promise over the phone he just said "they lie". So no, I'm not happy, and the problems did not go away. I will not use this service in the future. read more

I've used Pest Now twice and they offer a good service for a good price. I bought the one time service and after a few weeks I noticed bugs coming back. When I called customer service they were happy to comeback free of charge and retreat the whole house. When the technician came out to retreat is was raining so he only treated the inside. He told me he would drive by sometime soon when it wasn't raining to treat the outside, a few days later I saw the truck pulling up to our house for outside treatment. Great customer service! Other companies like Moxie have pushy sales people banging on your door and over promise. Pest Now is great. I would use this company again in the future. read more

Prompt service, easy to schedule. They were friendly and informative.

I needed help with several mud wasp nest that appear to be inside or behind the siding so they cannot be seen from the outside. Instead of coming out for that as I asked on the web site, Pest Now came out to do a general treatment. Now, I was not that specific in my request so that is a mitigating factor, I could have been more clear. Anyway, the technician did discussed the issues with me; and he did the best he could but couldn't address all my issues. Since the wasp were not swarming outside the two areas to see where they were going (it was in the morning), he could not treat them. Part of my wasp problem was on the second story so he could not go up to the second story to examine the area. I went ahead and agreed to the general outside house treatment but my issue was not addressed with the higher wasps. For the general treatment, he did a great job! read more