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    Pest Detective Services

    3.4 (5 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Pest Detective Services

    Pest preventative services

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    Orkin

    Orkin

    1.4
    (53 reviews)

    So far they contacted immediately but when I selected the can you supply a quote button there was…read moreno response. All the AI had to say was yes or no. I am getting tired of AI taking the place of human intercourse

    If I could give less than 1 I would…read more I have been a customer for 21 years. I have had issues with sugar ants, and requested service again. My first call, sorry there are no appointments and I see you have an appointment in a week and a half you will have to wait. I asked for a Manager to call me. On the 4th business day I called again. I was told scheduler would call me. On the 6th business day, I was told scheduler would call me and Manager would come out. On the 7th business day, I was told I would have to wait until my appointment. My cabinet was infested with 100's of sugar ants and they just didn't care. I had 3 appointments in the prior 3 months with this same issue. Why didn't the technician look for the nest to try to resolve the problem. Why did I not get a call from the Manager. One representative told me the Manager was in the field and couldn't answer calls because he would never get any work done. I am leaving this review because this is not the first time I have called with sugar ant issues and have had to wait over a week for a technician to come out. They also have very high turnover. Most technicians don't even spray inside they just walk around the house. I also thought they were spraying for carpenter ants all these years. I was told I didn't have that service. No one ever told me, I never received anything to tell me my service changed. One more thing, if a technician doesn't show up, you will not receive a call to tell you they are not coming. It will be up to you, to call Orkin. Use a local pro, who owns the small business and needs to keep their customers happy because this is how they make their living.

    Fenway Pest Control

    Fenway Pest Control

    5.0
    (1 review)

    We had ants taking over our kitchen this spring. Henry came out and did a thorough inspection of…read morethe house, found where they were coming in and treated the whole perimeter plus the interior. He was really good about explaining what products he was using and that they were safe around our dog. The ants were gone within a couple days. Henry also gave us some tips on keeping them from coming back. My only note is the initial phone call to book was a little rushed, the person on the phone seemed real busy. But Henry himself was fantastic.

    From the owner: Established in 2010, Fenway Pest Control has emerged as Boston's trusted residential and commercial…read morepest management specialist. Founded with a commitment to protecting Massachusetts homes and businesses, this locally-owned operation has built an exceptional reputation through meticulous attention to detail and comprehensive integrated pest management solutions. Their strategic location enables rapid response throughout Greater Boston, serving diverse properties from historic brownstones to modern commercial facilities. The company's core competencies encompass complete pest elimination services, including rodent control, insect management, and preventative treatments tailored to New England's unique seasonal challenges. Fenway Pest Control distinguishes itself through eco-conscious methodologies, advanced inspection techniques, and customized treatment protocols that address root causes rather than symptoms. Manager Henry Russell emphasizes their philosophy: "We believe effective pest control requires understanding each property's specific vulnerabilities and implementing targeted solutions that protect both people and environment." Looking ahead, Fenway Pest Control envisions expanding their service territory while maintaining their hallmark personalized approach. Their growth strategy focuses on developing innovative treatment technologies, enhancing customer education programs, and strengthening partnerships within Boston's business community.

    Debug Pest Control

    Debug Pest Control

    4.3
    (41 reviews)

    Steve and Will are very professional and courteous . They take care of any pest problem I might…read morehave . Easy to talk with . Great job guys !

    The technicians have been helpful and very knowledgeable but we ran into an issue yesterday when a…read moregel bait was used indoors and not included on the report afterward. We have a 4 month old puppy who is into everything and started licking/chewing the baseboards near where ants were prevalent indoors. When I called, Stephanie was less than professional and seemed annoyed that I had concerns. No matter what I said, she dismissed me, argued at every turn, and didn't apologize until I told her how frustrating the conversation had been as a concerned parent. Even then, her apology was "I'm sorry ma'am. I do understand but like I said...." She just kept reiterating "Ma'am (condescendingly) baseboard treatment is standard with all of our visits." Mind you, we've never had baseboards treated before this visit. Treatment has always been on the exterior and they've only ever iterated that kids and pets be kept indoors. Stephanie said the stuff he was putting down inside was the same as what he put outside (bifen) when I called back this morning because my puppy was vomiting and refusing food. After speaking with Jose and describing to him (as I tried to do with Stephanie) what I saw the technician use, he said it wasn't bifen but was likely gel bait (not at all what is used outside.) I was going back and forth with the vet and DeBug all morning trying to figure out how emergent the situation was and when I finally was able to speak with Jose, he helped calm my fears and let me know what the product actually was and how the call should have been handled. I do appreciate his professionalism and approach to feedback from a customer. As I told Stephanie, I was trying to work toward a solution and share my frustration as a mom of young children and dogs. I am unsure if we will be continuing service because, although Jose handled things well, Stephanie is the main point of contact it seems and needs more training or a spa day before she interacts with worried customers again. The screenshot I've included is an example of how the phone conversation went as well. Weird (inaccurate) responses and entirely missing the point of what I was asking. For what it's worth, our puppy is alive and well, eating again and no longer vomiting, so that's a relief.

    Pest Detective Services - pest_control - Updated July 2026

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