We used Alex and Mass Bay Wildlife Management in Foxborough, MA to take care of a squirrel problem…read morea couple of years ago. Recently, we decided to sign a yealy contract with the company when we were having some mice and hornet/wasps issues. They return emails promptly and set up appointments quickly. Their staff is professional, timely, and explain what they are doing patiently. I have been very satisfied with their services.

We lived for years without mice, then one day they we found evidence in our basement and kitchen…read more After several frustrating days and sleepless nights trying to take care of it myself, I broke down and called Mass Bay. And this is where the story takes a positive turn. Signed up online and received a text with a link of who was coming and what day. Included information of what was going to be performed and how much. On the day of the appointment, my daughter let the technician in and I immediately found him to be polite, professional, and naturally friendly to my dog. I was instantly put at ease. Having never had to use a pest service, I was concerned about who would be going through my house and this poor soul had to crawl and climb all over a completely turned upside-down house, on a hot July day. Every step of the way he was a bevy of information and empathy. I was quite comfortable having him move about my house without me, he earned my complete trust. He set some bait and traps and had immediate results the evening after the first visit. He returned 2 weeks later to clear the traps (3 kills!) and seal up the outside. And since Mass Bay completed their work, no mice! In terms of value, the price was in the 3 figures. What would you pay for peace of mind? Mass Bay's options and pricing seemed fair and I will consider setting up a yearly contract with them, again for that peace of mind. I also learned quite a bit about mice in general, which was a nice add. I like when people geek out about their work, it's a good sign of happy employees. Happy employees do excellent work. MassBay was truly excellent.

We contacted Clancy Brothers for a mouse problem. They sent Xavier and he was the nicest most…read morepersonable guy you could meet. He was very thorough and inspected everywhere to prevent further problems. He came back for a follow up and again was the most pleasant guy!

We had a sudden surge of mice activity with the recent cold weather in an investment property we…read moreown. It happened over the weekend. We called Clancy Brothers out of the blue Monday morning and told them it was an emergency. Everyone was very helpful. The technician arrived within two hours. The service was great. The tech was knowledgeable and effective. We can't thank them enough for helping us and doing a great job. We will definitely use them going forward.

Having battled a mouse problem (unsuccessfully) since I moved into my home 2 and a half years ago I…read moredecided it was time to call the professionals. With a recommendations from my father-in-law I called Catseye. They were very responsive to my requests and questions. After comparing their services with other local pest control service providers in the area I ultimately decided to contract with them, though not the cheapest, I'm a firm believer in "you get what you pay for". They did the initial inspect, gave me a list of packages to choose from and recommended that I continue service with their Year-Round Pest Control Program to insure that the problem didn't return. The way that it was positioned was that they would prefer to not take job if it was not maintained. I can understand and appreciate that, but also was an additional expense I wasn't prepared to make. The technicians and customer service are very professional and knowledgeable. Communication is great and the service visit summaries are helpful (though could be a little more detailed). They even wear cloth booties when coming into my home which is a nice touch. Overall my experience with Catseye has been positive. My only reasoning for the 3-star review is that I feel like I haven't really got my money's worth for what I paid for. Maybe my interpretation is wrong, but having worked in a service industry most my life - perception is everything. If I could do it over again, I'm not sure I could justify the cost.

This business will never stop taking your money. Don't do it!…read more Got a fix and a year of service from them. Great! They tell me that after a year of service (check in on traps, etc.), I go into their subscription program and get charged $80 a month. I don't want that, but I'll tell them when the year is ending. 11 months in, they start billing me $80! Two months early! I call them, and they confirm their mistake and tell me they'll refund me. The refund never comes. Next month? Another $80 bill! I call again, and they say they'll refund, but do not. I had to cancel my credit card to get the auto-pay to stop! I tell them again I'm cancelling; I have no desire to pay monthly. I get a call letting me know what a huge mistake I'm making. I tell them I don't care and I want my refund money and to cancel. Notice: no call to tell you they're going to start billing you, but they absolutely have time to guilt you into staying with their service... I get a call back from a manager. They apologize for everything and write me a check for $160. Now a month has gone by, and guess what? I get an email telling me I owe *them* $160! I call and ask why, they say it's for those two months of refunds... I tell them this story, and they say they'll look into it. Another week goes by, and I get a letter telling me I'm 90 days delinquent on paying for some made-up bill that I still owe $160 on. I call again, and they say they'll look into it. I tell them to escalate, to contact a manager. They tell me they'll send them an email... They're never going to straighten this out. This company is built to take money from people every month forever, and hopes you won't fight them on it.

I got a response right away and I will be serviced by Friday . What I really like are the…read morereasonable prices and attention to customers requests. The owner was very customer oriented and was willing to serve me right away.

I recently moved to Andover and noticed mouse droppings throughout my garage and the basement of my…read morehouse. I reached out to Sachem Pest Control and they came out the same day and gave me honest advice about what services I would need to take care of the problem. My wife and I discussed if we wanted to move forward with the services and finally decided that we needed to do something about the problem. I reached out to John B. and his company and the services that they rendered were above and beyond what we expected. Two servicemen came out to my house within a day, provided quick and professional services and we have not had any issues with mice since they came to our house. I would highly recommend them if you are having any issues with pests in or around your house.

I've been using B & B Pest Control business for several years for multi rental properties in…read moreBoston, and I am very happy with the service. Jerry is the best. He is very professional, helpful and responsive. The technicians David, Anthony, Chris and Sean are exceptional. They are very knowledgeable, informative and reliable. Highly recommend Jerry and B & B Pest Control business to friends and families.

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I can't say enough good things about Mike and Harvey's Animal Evictions. Trust me when I say this…read moreis the guy you want for the job. He showed up early, did a thorough inspection, explained the strategy, and executed perfectly. Mike is incredibly knowledgeable, a true expert of his trade, and not remotely condescending about it. He also wasn't afraid to get crafty in order to evict the racoon squatter from my weird attic space. To top it all off, the service was more than reasonably priced. Mike really went above and beyond for me. He's such a pleasure to work with and truly cares about providing the best service for his customers. Thank you so much!

Was hired by my neighbor who has harrased and threatened my family in the past so I wasn't happy…read morewhen they were trespassing on my property. I pointed out that they were not authorized to be there and I was met with bullying and profanities. The owner called me an A Hole, said they weren't leaving and to call the police. It wasn't possible to knock on my door and ask nicely?

Run -- do not walk AWAY!! We are having an issue with squirrels getting into our attic so we called…read morethem for help and after a call back, the owner berated me for asking "questions", accusing me of trying to steal his ideas (huh?) and sounded completely belligerent as I tried to explain what we were looking for. He ended up hanging up on me after I told him I just wanted help trying to get rid of the squirrels. If I could give zero stars I would. There are many other reputable companies out there -- no one needs to be treated the way he treats prospective customers. Look this place up on the BBB! The reviews say it all.

Wow how can i describe how horribly unprofessional this company is . Last year they came out to…read moreeradicate bats in our attic and assured us we had a year guarantee . I saw a small opening in our attic and called and spoke to steve who i dealt with last year . i just wanted them to make sure we didn't need to seal up that area. First of all he sounded under the influence of something he was slurring his words and was extremely belligerent. Then he proceeded to yell at me and stated do you think you can call me and I am going to come out for free whenever you want . He then hung up on me . This is after i referred him to one of my neighbors . Not sure if he is an owner or employee but learn customer service 101 if you are going to run a business ! Do not call these people they do not stand behind their promises

One of the first companies to reach out on yelp after I sent out the inquiry. Staff is friendly,…read more professional and responsive. They did a free assessment and found the main issues. Unfortunately the fix involves some construction so I wasn't able to use their service. That said, I would absolutely use their service again if needed (let's hope not) and recommend them to anyone who's in need.

We recently had squirrels in our garage (they had chewed through a couple small holes and made…read moreentrances into the structure). Critter Control was able to stop by quickly to give a quote for removal/repair within a day or two and then was able to immediately start the work to remove the squirrels and cover up the holes they made within two business days. They answered all my questions along the way and did a great job with quickly catching the squirrel who was causing the issues and patching up the holes with metal and metal mesh to deter any future intrusions. Overall, I'm super satisfied with the work they did, their responsiveness, and their price!