Paul J Matthews i wish i could give 0
So on 4/29/25 I inquired about a pest service that I received in the mail from Mosquito Mike that services my area. I spoke with one of their sales representatives Madsion out of the Fall River MA office and she made me feel comfortable and trusted enough to go forward with a 10 spray package that will come out to 711$ that comes out of my account on 4/30/25. My first spray was on 5/9/25, my home is equipped with security cameras so I was aware when the tech showed up. He arrived at 9:50 in the morning and was finished and driving away after loading his truck back up at 9:58 and a couple minutes of the time was him loading back up his truck. It was raining all day that day of course when they came it wasn't but before then it was and after they left it was down pouring all day which isn't good for the application that they sprayed to fully acclimate. So when I called and spoke with someone out of their office I believe his name was Ethan, I expressed my concerns of what I experienced, which was,1 I wished they didn't come today they said that they sent out a conformation text so if I wanted to reschedule I should have called, I got the text two minutes before they showed up and I just think its common sense for you not to come on a rainy day. 2. I informed them that I have security cameras so I saw the tech doing a unacceptable job very poor and lazy spraying not focusing on the areas I expressed concern about and gave them the time he was on my property and left, Ethan agreed with me and told me that their techs wear body cams and after reviewing the footage and looking at my property size which is ¾ of an acre he said that my property should take 12-15 minutes at least. I expressed that I wasn't happy with the first impression with their company and would like to cancel my package deal, and be refunded for the full amount paid. I understand they came out but I didn't receive the service I paid for and with the rain that day what he did "spray" got all washed away. I told them I am still getting eaten alive by mosquitos and still finding ticks on my puppy. So after going back and forth with them and listening to what they had to say, which was they feel horrible about what happened and that they will come back out and do a re spray at an event cost of 129$, I said im all set and to refund my card , I was told that I will be refunded for the full amount and they will be canceling my account. I received a refund for 612$ on May 13th which is 99$ less then what I was supposed to receive from the full 711$. So when I called them I spoke to someone who I don't remember their name but I was told that the owner would be calling me back shortly, never heard from him, called back got the same story. So today May 27TH I called them and spoke with a gentleman today around 10AM who I cant remember his name. Everyone who I spoke with about this matter besides Ethan and Madison was rude and definitely not trying to rectify the situation, and that's including the last guy I spoke with. He informed me that I received everything I should have that the 99$ was for them coming out and spraying one time so they gave me an event price which originally comes out to 129$ but he gave me a break on it, he said "they need to make money somehow, we came out to your property and sprayed yeah it wasn't to your liking and we were only there for five minutes but it is what it is, I gave you a deal on the price and we fired the tech that did your house" . All in all I am very unsatisfied with the service and the company as a whole. I have all the proof to show that I didn't receive a good service at all, they didn't want to hold up their end of the deal and back pedaled on what they said. I definitely wouldn't recommend them and it didn't even work, still getting bit by bugs. read more
