Worse customer services eveeeerr!!!!! This guy Carlos so irresponsible...he was suppose to order a part for my car and after 2 days I found out he didn't even order it...bening put on hold 20 times I call read more

Come see ADAM!!! Great customer service!!! He does what he says he's going to do. Adam has outstanding customer service, and was very helpful with getting into a new vehicle. read more

Brian and Angel helped me out. Brian was out during the time I took in my car for the headlight warranty replacement so it was Angel who accommodated me. He made sure to let the mechanics know that I take care of my car and so that they should too. Overall pleased at the service they provided so far. I'm taking my car back in for the recall that it's due for read more

Perris Valley Kia - Car Dealers Near Me - Perris, California

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Thank you so much Mo and Adam for helping my family find our perfect car!! You guys were wonderful and took very good care of us!! We will def refer you guys to family and friends! read more

Perris Valley Kia - Car Dealers Near Me - Perris, California

Just stopped by to see what they had. Mo Salam was very helpful and helped us get a great deal. Happy with are new Kia Sorento.

My name is Narciso Barragan, I was in the market for a new vehicle. I came to Kia and spoke with Mo Salam and he found me the car I was looking for! I am very happy with the deal I got for my Kia Forte GT Line! If you are looking for a car, come see Mo he will help you get a great deal for a great car! read more

We purchased a Kia Soul and we could not have gotten the best customer service anywhere else, he is a very honest salesman. Mo Salam helped us and even worked with the price, he took time to explain every important detail, very professional all the way around. We recommend Mr. Salam to anybody looking to purchase a vehicle! Thank you Perris Valley Kia!! read more

Just traded my truck for a kia,thank you to Adam he was a 10/10 very helpful and polite.Go to him he's the best.Thank you Adam and your whole team at Perris Valley Kia! read more

My name is Kevin Bromley, I was shopping for a kia Sorento hybrid. I came to perris valley Kia and Mo Salam found me the right car I was looking for. I am very happy with the deal. Any body wants to buy a car come see Mo. read more

This is the worst business that ever existed they have horrible customer service, the never answer their phones, and when they do its only to hang up on you. Their managers lack the knowledge to help , and their main line operator need to get trained all over again. I called 16 times today, and all they did was disconnect the call after answering, there is a so-called service manager who needs to start over in sales dept hopefully she will do better and I would not recommend this ghetto business to my worth enemy don't waste your time or money here I feel you would regret even making the call , if the answer... read more

IF I COULD GIVE THEM A 0 STAR RATING I WOULD!!!!! I would've never thought that I would have gone through a horrible nightmare when I brought my car to get serviced due to a Kia recall that I was notified for in the mail!!!!! Never have I gone through such a horrendous situation and stressful situation like the one that Kia of Paris Valley made me go through!!!! The worst customer service and lack of communication and attention, on top of all the issues that this dealership made me go through since the beginning that I would bring my car in for maintenance. This is the only closest dealer to me without going over 40 minutes just for a regular maintenance, about a year ago my car started to give me issues still under warranty clearly as stated on my contract after taking it to the dealership many times for regular maintenance and speaking to the manager I bought a specific issue that I noticed he kept saying that there was nothing wrong with the car. The issue of the car was that it would sometimes turn off on me while I was driving or other times it would not start and it would go into this safety mode that I was unable to get it out of making me late for work at times and also putting my life at risk when I will turn off while I was driving. Initially when I noticed this issue I brought it to the dealership for a full diagnosis and they stated that there was nothing wrong with the car when I had proof and videos of what the car was doing get the mechanic and the manager denied and did not want to diagnose the car thoroughly to find the issue. One day I was driving on the freeway on my way home from work on the lane next to the carpool lane out of nowhere my car started shaking very vigorously and completely turned off while I was going 70 mph, luckily I had enough speed to pull over on the emergency lane but my car was left half inside of the emergency lane and half on the carpool lane putting my Life in danger almost getting hit buy two cars they were coming full speed on the carpool lane all because Kia of Paris Valley denied that there was nothing wrong with the car. I had to get my car towed to my house and that is when I called kia consumer affairs and stated what had happened they were shocked at the fact that perris kia Valley never did anything or offered to even diagnose the car knowing that they were in a clear position for a lawsuit due to the amount of evidence that I have they quickly opened up a case for me and it turned out that my car had a recall. This is where everything got even worse!!! After going back-and-forth I was finally able to get the car towed over to Kia Perris valley so that they can start working on the car due to the recall that I had. The secretary Carlos who was a complete unorganized rude individual stated that the car had to stay for only three to five days to diagnose and that they would possibly give me a loaner car. Five days past and when I called to check in on my car status the same manager stated that they had still not even touch my car yet alone diagnose it and that he would not be able to provide me a loaner car!!!!! I stated that that was my only means of transportation and how much I really needed my car or at least an answer as to how long it will take for them to fix their car, he said that they were going to get to it asap which was a complete lie !!! I had to bug a family member for a car for a week due to the fact that my car was at the dealerships mechanic shop, over the course of the week I called him many times and he would say that they still hadn't looked at my car. I I am not a rocket scientist but if a company sent you a letter stating that there is a recall on your car and for you to take it to the nearest dealership for them to fix it to no cost to you then that means that the customer pays zero dollars yet the managers secretary did not seem to know that!! read more

Had a great experience at this Kia dealership with Mo Salam. He was very knowledgeable and got us the car we wanted. If anyone is looking for car see this guy Mo Salam is your guy. read more

"Amazing and Great-full " Perris Valley Kia helped me with my KIA it was diagnosed that my car needed a new engine and because I service my oil changes on KIA they replaced my engine for free. I want to thank Angel my Service Representative for being so caring and professional with me since day 1. I was provided with a Loaner and provided the service my car needed plus his professionalism at all times. Thank you Angel and I really hope KIA recognizes you for Customer Service, Professionalism and going the extra mile for your customers. read more

Hands down Eddie is the best! He took us in right away with great customer service. The staffs are on point and attentive to what you need done on your vehicle. I will be coming here for ally car services! They're great!!! read more

Perris Valley Kia - Car Dealers Near Me - Perris, California

Mo Salam and Joe Ávalos were amazing at helping me purchase the right car at the right price! They were so helpful and were so transparent, if anyone is looking for a car look for Mo! Thank you so much read more

Mo Salam, Joe Abaloas and the awesome finance lady Briza were an amazing help and pleasure to work with! I highly recommend their services. They were able to put me together on a great deal, even during late hours. Drove all the way from Riverside just to come here. Thank you all! read more

Perris Valley Kia - Car Dealers Near Me - Perris, California

BEWARE!! AVOID THIS DUMP!!! I made an appointment online for an oil change. I arrived 10 min early and the place was a ghost town. I walked into the service office and was greeted by a girl who seemed annoyed I was taking her away from her phone. I told her I had an appointment and she asked for my name with attitude in her tone. She never said hi or welcome or anything how a normal business who cares about customer service would train their employees to greet customers, especially first time customers, like me. She found my name and asked what I needed, I told her what I selected online, then she whips around the monitor and says, "it doesn't tell me, sir." Nothing I hate more than people who are passive aggressive. I told her an oil change service and rotate tires. She grabs a clipboard and said I need your keys in this continuing rude tone. She does her thing after walking like she's wearing cement shoes out to my car, and shows me this iPad thing to sign. The price says $129.99. WHAT?!? Then she says it'll be minimum 2.5 hours because they're 2 people in front of me. I asked her why so much it said $79.99 online and why so long, and she says those are our prices (passive aggressive tone again) and said because it's Saturday they're short-staffed. I asked if the others had an appointment and she said she didn't know. I asked what the point of an appointment was and she said, "I guess those things they don't tell you online, did you call for an appointment?" I asked why would I call if you have a website for that, then she says, "well if you called I would have told you that." I took my keys and said bye Felicia. They need to fire this miserable person who obviously hates her job. DO NOT EVER GO HERE!! Trust me, you don't need this kind of stress in your life. read more

I had bought my 2021 Kia Sorrento two years ago. The sales manager named Joe was very responsive, very respectable and adhered to all my needs. There's a girl that works in the service department. Her name is Rosie. She is very respectful as well. Kept me updated the whole day. Very pleasant to deal with. Thank you, Rosie. read more

Jaime, Jose, Estefania, and the whole team at Perris Valley Kia were enthusiastic and truly cared about our buying experience! We went in knowing what model we wanted, but not much else. They didn't spend any time selling us a car we didn't want. We drove away in the exact Kia we wanted and they helped us decide on options and small things that will be very useful in our new Sportage! I can't say enough about our experience. We have been to many dealerships and the buying experience here tops them all. Thank you all. You have a customer for life! read more

Perris Valley Kia - 2018 Kia Sportage EX w/Sport Appearance Package. Pacific Blue. - Car Dealers Near Me - Perris, California

Angel was very kind I wanted to mainly shout him out. Being kind is hard to find these days. If you go here for sure ask for angel in the service department read more

This place has the worst customer service they never answer the phone or even answer questions.. I have to drive down there just to get a answer. don't bring your car here unless you don't want it back read more

I needed a car for my son, Leo and Francisco were both outstanding I couldn't have asked for a better experience, it was fast, professional and they were not pushy at all read more

I have purchased over 40 cars in my day. I have had very mixed experiences, both good and bad, BUT I have never had a better experience than I had purchasing a new vehicle at Perris Valley Kia. GM Joe Avalos and sales person Arturo were awesome. The process was transparent and very straight foreword. They were very courteous and most respectful to both my wife and myself. At the end of the day, our experience was very positive and rewarding. Thank you very much to both Joe and Arturo for being so professional and courteous . We got a great deal . Do not go anywhere else. Go see Joe and Arturo for a great deal. Transparency and respect .......Thank you gentlemen...... read more

Took my grandson to buy his first car We arrived and soon was greeted by Gio Very pleasant young man. Showed us what we were interested in. Never did we feel pressured into buying a car. My grandson decided on a Soul. The process went smooth and easy. The came financing. Katy with a K was AWESOME! Love that lady!. She was Daniel's financing mom. THANK YOU KATY WITH A "K! You were outstanding! read more

First of all I'll never buy a Kia again (bought in cerritos). Nothing but problems since I bought my 2015 Kia Optima SXL turbo in October of 2015. From coils, spark plugs to turbo, camshaft, battery, starter, and to now the engine! A 3 year old car, and had to get the engine replaced already... anyways brought it to Perris Kia (just moved near here) and fortunately it was covered by warranty. Since service wasn't making any money off me, they showed me a $1,200 estimate for all the other stuff my car "needs". They wanted to charge $250 PER BRAKE PAD. Luckily I have a handy husband who has been changing the brakes and we have lifetime warranty on our brake pads with autozone ($29 each). The service manager was like I'll discount it to $199 each. So yes $800 for changing brakes. Lol... no thanks. We did get transmission flush, and some new hoses just because my car does have 78k miles so far. So totaled to a little over $700. Since this was a big repair and covered under warranty they did offer me a rental. Wish I would haven't taken the rental opportunity though. End up costing me. They released the rental at 5:45pm and it was very dark outside so when I did the pre rental check it was hard to see scratches/dents. I did see some scratches on the hood so she wrote those down. They had my car at the shop for over a month. So Rosie (receptionist in service) called when my car was ready. went to pick it up and they found a dent in the rental that I hadn't even noticed until Carlos showed me. It was the size of a quarter maybe? They told me to get it fixed and they can't release my car until it was fixed. One guys said call insurance but Carlos called the manager to double check and the manager said go to seidners, a collision center across the way, to get a claim. So I go over there and a man comes out to give me a verbal estimate and says "it's not a lot of damage, I would recommend a paintless dent repair shop". So I looked up paintless dent repair and had the dent popped out. The technician told me that there were previous markings from another person who fixed it...so this was precious damage because the paint was chipped. Rosie left me a message that morning saying I needed to return the loaner and that they are now charging me $50 per day. So I call Rosie and tell her I got it fixed and what the dent technician told me and she completely denied it. I told her I wanted the manager to know and that I wasn't paying $50/day. She had attitude and kept cutting me off. I'm trying to fix their car and they're gonna charge me after they took over a month to fix my car? So when I went to return it again, they told us it was chipped and now we have to paint the whole bumper! Are you kidding me! The chip was TINY like the size of an ant! They couldn't release my car once again. They recommended us to seidners again but they were closed. So we had the bumper painted by the people who took the dent out (now at this point I realized I should have just called insurance). since I wasn't sure if they were going to charge me the $50 a day I got it painted the next day because it's starting to add up. I just want this solved. I call rosie to let her know I'm dropping off the car tomorrow and she says "you have to get it painted through seidners" AFTER I ALREADY HAD IT PAINTED. No one said anything until after it was done. I was furious. I didn't take anymore calls from her, it went to voicemail from then on. Next day we went to return it and luckily her and the manager were there. Guess what now. "The color of the paint doesn't match".... this place is a joke. The painter said he didn't even paint the entire thing just where the chip was but yet the whole thing didn't match? The shop matched the color to the VIN and it's a brand new car- the color matched just fine. I mean look at the pictures I attached. At this point, my husband and the manager were going back and forth and the manager said to call insurance... even though I've already paid out of pocket for both the dent and paint chip (which was most likely from a previous accident). My deductible is $500. No. We finally said we were going to take another route and get a lawyer involved because this was getting ridiculous. The manager said very rudely "I know you guys can see it's obviously a different color, but I'll let it go like that". So we finally got our car back. When the manager went inside to tell Rosie to check us out she was asking questions and seemed like she didn't want to give us our car. But we walked in so they stopped talking. Checked us out without saying a word. Oh and by the way, I'm missing a mirror on my car! I didn't even try to get them involved. I'll fix it myself because I'll never give them business again. DON'T go here. I feel like they were all in it together. Go to Temecula or elsewhere. read more

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I have a 2014 Kia that I towed to the dealership for repairs after the technician inspected my vehicle he stated that the catalytic converter needs to be replaced which would cost over $2100 for repairs I spoke to Kia consumer affairs corporate office and I was advised that it is a recall and would be replaced at no charge and whatever else was damaged due to the catalytic converter would also be replaced or repaired at no cost . My car has been there for over a week and per Albert the Regional manager said I have to pay for the repairs because there is no code for engine damage which on the letter provided from corporate it doesn't state that a code is required I filled a complaint with Kia corporate, seven on your side, BBB and California lemon law this is unacceptable. I'm also going to post on social media. read more

Overall my car was fixed the 2nd time and I appreciate it, they said it was just the battery, so I paid $241 for a new battery,& had my car returned the 1st visit. A week goes by and it turns off again on a busy street... this time I had to tell them how upset I was because they guaranteed it was only the battery, but the second time they could detect the code so soon within a day.Lack of customer service. Wasn't fond with Carlos or Eddie's word choices and comparing my car issue to a doctor's visit. read more

If I could give this place 0 stars I would. My best friend is a customer of theirs and I've taken her twice here to figure out what's going on with her car. (Not complaining I'd do anything for her). Her car has been having some trouble starting for a few weeks now and her battery is basically brand new. She was planning on taking it here for an oil change, but her car beat her to it early. This first time her car just stopped on us and we towed it to the dealership. We told them what was going on and that her battery is new. They were telling us that they might not be able to figure it out if there's no error code showing up, but they'll do their best. It might take a week. No loaners, but whatever she figured it out. 3 days later they called and said it was the "battery" and it would be $250. They promised it was the battery and they fixed everything. So, you can already imagine where this review is going. A few days after getting her car back, it stopped on her on a busy road. She could've gotten hurt, gotten someone else hurt, she simply could've created a horrible accident. I called AAA for her and took her to the dealership AGAIN. This time, Carlos Alvarez was being a huge dick to us. My best friend was telling him what was going on and that they promised her it was the battery. He didn't care when we told him she could've caused an accident. His argument basically was well if the "problem doesn't occur in our lot, it's not our problem". "That's just policy, we let the car go since the problem isn't occurring". How horrible is that. Then he proceeded to tell her, "well, just get a new car then". Excuse me? Get a new car? So this is the customer service you're providing people? Telling them to get a new car? Yeah, like it's so freaking easy dude. How about you pull out your credit card since you say it like it's so easy. After this point, we were done talking with him and we asked for Eddie who is the service manager. And tbh, he was just as worse. He gave us a dumb analogy along the lines of "well, it's like going to the doctors. Sometimes they don't know what's going on until a few visits". And I replied back "oh a few visits? Or worse, they'll know when she's on a stretcher or dead". And his response was "yeah sadly.." you guys, you can't make this up. A SERVICE MANAGER SAYING THIS?! Basically saying they'll only care if there's some sort of lawsuit or accident. I couldn't believe my best friend has been dealing with these guys. At the end of this horrible experience, my best friend told them "I don't care what you do, you better fix my car or tell me that it can't be fixed. I just want some honesty". That was basically the end of that. She recently updated me saying they called her after one business day and found the error code. Wow, one day. It's only when you pressure them is when the job gets actually done. Also, don't expect them to go out of their way to call a Lyft for you. My best friend confirmed with Eddie the day before picking up her car that they would provide her a Lyft. He told her "yes, just call tomorrow to confirm, we will get you one". Well, the next day, Rosie didn't even try to get one for my best friend so she can pick up her car. Rosie just told her "nooo, I've had to cancel some and right now it's not a good time. It's better in the morning." Y'all, we've done had it with this place. They tell you one thing, and change their minds the next. Take your business somewhere else. read more

So on 10SEP22. We met up with Adam who I had talked to earlier that day about getting a Kia Forte. I had did the online credit app from the dealership website where it said I was pre qualified. So we had every intention to purchase from this Kia dealership, but chose not to because Adam was being very aggressive and rude to the point were my wife wanted to leave within 10 minutes. I still had hoped that he could help us out, we were buying a extra car for our son. When we asked Adam about the car price he was not able to give us the price to include taxes and fees. The prices also do not match the website, Adam said that it says on the website that the price has dealership mark ups. When asked where was that he could not answer. We even talked before I came in he said that there was plenty of deals and that the manger had prices better than the internet, which was a lie. We also asked him to make sure our pre approval was good. He said he needed to run our credit again, even though we did the application already, the one that Cindy sent us to do. He said we had to do it again even though he had our paper work. At this point I was frustrated with whole process. Like he could not answer simple questions and was very aggressive. Which I understand being a sells person can be like that sometimes but this was not one of them. So I reached out to Carlsbad Kia and they were able to help me out with my questions, as well as get us a lower interest rate. So we took our business to them. Honestly after this experience with Adam I could never in good conscience recommend this sells person or dealership read more

We came to Perris Valley Kia with intentions of looking and for a used car. We were very surprised to find a BRAND NEW KIA FORTE, 2023 for a fabulous payment. Our sales representative is Mr. Mo Salam. He was professional, knowledgeable and was able to work a great deal! There were no high pressure sales tactics and it was important to MO Salam to help us find the car WE wanted. Test drive was great, deal wonderful, all personnel so nice. I highly recommended that you come down to Perris Valley KIA and ask for Mr. Mo Salam to get you into your next vehicle! He's GREAT!!​ read more

Service dept is horrible. Lack of communication. I was told lil change would take 1hour and 40 mins. Also was told a uber would be called for us 30 mins no uber. I was told they forgot to call...over 3 hours later yes 3 hours later still sitting in the waiting area! Never coming back here! read more

Brought my 2020 Kia Sportage that is a lemon to see if they can fix my engine under warranty. Nope they will not fix my engine. They wanted to charge me 500.00 to just take apart the engine and another 11,000 to replace the engine. They are crooked!!!!!! I fucking hate KIA and hope they go outta business with there bullshit warranty they like to get you when you buy there cars. My car only has 52,000 miles. I barely drove the car and they are blaming me for there recall that they have on there cars. I hope someone reads this and takes my experience and goes to Honda or Toyota. These cars are garbage. read more

The sales manager Joseph Avalos has a stick up his behind. I have never encountered such bad and rude customer service. Was planning to make a heck of a deal but I walked away because of his interaction with customers and employees. Every dealership in the world treats there customers with respect and makes them feel welcome, willing to do anything to make a sale (obvious). But this guy, did everything possible to drive us away. How the heck did he become sales manager? Supposedly he's the son of the owner? That's why he acts so arrogant like if he were working at a Lamborghini dealership; and I bet they'd treat me better there. Normally the salespeople are supposed to be friendlier that the service dept. But over here, it's the other way around. Shout out to Eddie V. Manager of Service Dept. He gives the best service. read more

I was shopping for a car and I went to other dealerships but then I came to Perris Valley Kia and was able to get a brand new car! Mo Salam and Joe Avalos took care of me and my family and I appreciate all the care and great customer service that I received to get me to where I want to be. I would recommend coming here any day. read more

I agreed to allow dealers ship to repair 2016 Kia Rio -They said the would give me a brand new engine with zero miles & after all is said & done the invoice sz remanufactored engine & now my son drove the new engine 5 days & now they say that it is due to consumer negielgence destroyed the engine in 5 days & they wont honor the warranty on the engine & want to charge me $4500 for a new engine - NOT -Terrible customer service & i called department of auto repair to - do a fact check I will let dmv decide & my Attorney also - Consumer beware with Kia Perris Valley dealership ! read more

I had absolutely the best service imaginable. They helped me meet my budget and put in a few more extra items for free without me even asking! Since I live in the Coachella valley and needed a car quick, they drove it to me and picked up my old car the same day that I initially requested the quote! I've never had any company go so over and beyond for me. Special shout-out to both Stephanie's, Adam, and the general manager, Joe! You guys rocked it! read more

Made an appt for the service center. For a certain time, as I had to drop it off before work. The lady before me in line had something wrong with her car so the service advisor goes to test drive the car with her. I had an appointment mind you. I understand her car needs to be checked, shouldn't the technicians be test driving her car? Get her checked in and move the line along? The 2 cars behind me in line decided to leave, so losing business is apparently a part of the business here. I made the appt with 25 minutes to spare for work which were wasted waiting for this test drive. So a total of waiting 30 minutes at the service area for them to return, just so I could basically hand them the keys and drop it off. That's all I wanted to do. They have it for 8 hours, I didnt care how long they took but check me in!! read more

Helped my daughter buy her first new car yesterday from Perris Kia. Worked with Linda in sales, Joe (the GM), and Ricky in Finance. Not my first rodeo as I am in my 60s. This was as good as buying a car gets! Arrived at about 9AM. My daughter picked a new yellow 2020 Soul S and test drove it. Beautiful car. Perfect for her. We had done a bit of homework and came in with a pretty solid budget. I really did not think the numbers would work on that car. Without any hootin or holerin, the deal was done in about 15 minutes! Amazing! And best of all, we were within an eyelash of our budget. They were all very kind and professional, Lots of smiles all around! And they really sharpened their pencils for us. We drove the new car home before noon! Couldn't believe it. Great experience! I have a younger daughter that may need a car in a few years. They have already earned our business again!! read more

I'm about to drive off in my brand new 2022 Kia Carnival! Thanks to Adam who made this possible! Great staff and awesome service here!

Bought two cars from them within a month , over 50 grand and they can't own up and repair my wife's broken trunk after having it for a few months. Had to go to pep boys . Do not buy a used car from here , warranty is useless. read more