Buying a vehicle from Performace Honda was the WORST car buying experience we have ever had. We would not recommend buying a car from Performance Honda to anyone! The process of test driving and purchasing the vehicle went smoothly, but everything after that was a nightmare. We purchased our vehicle on a Friday and left it there over the weekend for the vehicle inspection and was told to pick it up on Monday. We received a phone call Monday that there was an issue with the sliding door of our van and they were fixing it, and it would be ready that afternoon. We picked up the van that day and when we brought it home we tried to open the sliding door and the door was clearly not fixed. To make a long story short, we made 6 separate trips to the dealership to get the door "fixed." This normally would not be an issue but we live one hour away, one way; and we have a toddler and an infant that we had to make the trip with every single time. They would not reimburse us for fuel, they claimed the door was fixed and every time we showed up to pick up the van, the door was still not working correctly. The last trip to pick up the van, they put maybe a half tank of gas in the van for us and told us the door "not working" was a safety mechanism. Strangely the other door works flawlessly. They basically said they're not doing anything more to the van and we are left with a door that only works part of the time. The entire experience has been terrible. We have tried calling the GM several times with no returned phone calls. There is obviously no respect or consideration for their customers. We will 100% never purchase a vehicle from Performance Honda again. We are not the type of people to write reviews, especially negative ones but with the experience we had and the lack of consideration and communication we've been shown, we felt it needed to be said. Save yourself the headache, learn from our mistake, and look for a vehicle elsewhere. read more

Terrible experience Buying a used car with pre-approved loan and fixed rate. Contacted them on a vehicle, salesman stated they could beat the offer and asked to come in. Once there they pulled credit even though I had a fixed rate with local bank, came back and stated there is no way I could have got that rate and continued with the options. I told them I had proof, but not once did the manager come over to ask or verify with the bank and sales guy came back to state there's nothing more they could do. Made me immediately feel they only brought me in to cash in at higher rate with them as the lender and left frustrated without a vehicle. Do not recommend buying from them read more

OK, check this shit out. I was in the market for a new (to me) truck. I found a good deal on autotrader at Performance Honda. I scheduled an appointment online for 6 PM on 3/25/19. I had an email confirmation with one of 2 sales associates. Upon arriving I attempted to locate my desired vehicle, a 2014 Ford F150, by driving around the lot. No success. I then went to the "used car" building and was met with a sign that read, "used car associates are now located in the Honda sales office". I had an appointment that I created online for 6 PM. The appointment confirmation was for 6pm. I was about 20 minutes late considering I went to the wrong building. Upon arriving in the sales center, I was told that one of the confirmed associates was not there and the other may or may not be out smoking. After waiting in the entryway for 20 minutes, finally a helpful associate, Brock, asked my fiancee and I to wait in his cubicle area and said he would locate our desired vehicle. After approximately 30 minutes, Brock came to us and said they could not locate the vehicle and the managers told him to "figure it out". Considering it was already almost 7:30 and they closed at 8, I said we would return 2 days later on Wednesday and told him to not sell my truck. He said he couldn't imagine such a crazy scenario. Foreshadowing in full effect!. So today I receive an email from Roger Hahn who I assume is a manager, and the poorly worded email states I should call him. I call and have to leave a voicemail. Approximately 90 minutes later, he returns my call but I have to explain who I am and what vehicle I was interested in seeing the night before. Aa a side note, this dealership is at least 25 from my house. He states that someone else is interested in the truck I came to see the night before. I told him I understand they are in the business to make money and that, even though I had arrived the night before to view said vehicle, I did not have that opportunity to see it. He said that he had gone to retrieve the vehicle and when he returned, I was already gone. No one said they were getting the vehicle. I would have waited had there had been any statement such as that! Anyway, to shorten this a bit, Roger called me to say they sold the vehicle even though I was there before the eventual buyer. Ultimate review is RUN. RUN away from anything named Performance. Honda, Toyota, whatever. No honor whatsoever. If you think you're a valued customer, think again. Appointments and commitments mean nothing unless you have money in hand. I was willing to pay cash for the truck I was looking for but I didn't have that opportunity. I received a call from Mr. Hahn saying they sold the truck and would look for one that matched what I was looking for. My final statement is if you're shopping ANYTHING Performance in Fairfield then go somewhere else. Unless you're willing to hand them a kidney then they couldn't care less about you. Fuck them, I'll gladly pay more at a respectable business that appreciates their customers than these shysters that don't give a shit about anything that doesn't line their pockets. My only hope is that these assshats see this, however I know it won't change anything! Good luck! read more

My son took my Civic for an oil change and on his way home the floor pan that protects the underside of the car came off as they were driving down the highway!! It totally bent it up! Honda did agree to replace the part for free and give free oil changes...but this should of NEVER happened! Why is your Auto Service so bad!!! This makes my 3rd bad review about your service department!! My son may come back but I will not...this could of caused a bad wreck with injuries if the pan would have flown off and went through someone else's windshield!!! read more

So, I have to share a SCAM I got involved with. Its with a national company, but involved a local company (Hamilton/Fairfield/Cincinnati?WC/Mason) as well. WARNING It's long, but worth the read! So I have been in Restaurant Management for 20+yrs and decided maybe its time for a change if I am able to find something that pays as well. I put my Resume out there and got a call from several people. 1 of which was Performance Auto Group. Specifically Lexus/Honda. I went to the interview and was told 80% of applicants had been turned down. I got a letter saying Congratulations you got the Job. I was to report to Performance Honda in Fairfield to start a 3 day 9:45am-4pm, Wed-Fri Orientation & Training. I was ready to sell me some cars, lol. Training was going great. They showed us how we were to make $$ and how it all worked and basic intro to sales. There was 7 of us there. Supposedly after further review 23 people of the 30 they were looking to hire did not meet the criteria. So, day 2. Same more training. At the end of class we were told that per Performance Auto Group Standard practice, we were required to pay cash on day 3 $195. "To show them we are serious & committed to Superior" This was to cover, Background, bonding, drug screen if needed. We were told by our trainer as well as Dave a sales manager for Honda after 60 days of employment we would get that back. They didn't want to invest in us if we weren't willing to share the risk, as they get a lot of people that dont stay or cant do it. Day 3, same thing more training. We were told that after lunch the manager from Kings Lexus and Fairfield Honda wanted to speak to all of us, because they were fighting over who got who. I was told along with another lady that me and her were going to Lexus the others would stay at Honda. We where told We would speak with them and goto Lexus or stay there and get to know our manager and the dealership and go over further training and schedules for the following week. When the managers came into the room, the guy who did our interviews and orientation, Cliff Howard, that says he worked for/with Performance for 14yrs and selling cars a total of 40+ yrs, brought us a piece of paper and since we were in a group discussion, he briefly said here is your receipt and & contract for your $$ and it basically says we work there 60 days and get a refund. this was hand written and highlighted, so stupidly we all signed it. He picked them up right away so he "wouldn't interrupt our meeting with our managers" and would bring us back a copy. So we learn in this meeting that NINE of what we were told was true. Cliff Howard works for a company called Automax that does sales training for dealer and that we had NO job. We were doing brief interviews right there and was to come back Tuesday 5/28 to do an interview 1 of 2 or 3 and if all was good we may be offered a job, but all 7 wouldnt get it as there never was that many positions. Dave then tells us we knew ahead of time when we met Cliff that this was the deal and agreed voluntarily to go thru this in efforts to make us be a better option for the dealer. We were told by Cliff Howard in a group that he didn't agree with how Performance did it, but that before we talked to our managers that 3rd day we had to pay that money to them or they were not interested in continuing employment and we could go home. So as we exit the room me and a few others realize we been scammed the others are still in lala land over the 100k they were told they would make. Cliff Howard was GONE! He left a copy of our signed receipts that were not receipts at all. It was a contract for sales training that states has nothing to do with Performance and was not a guarantee of a job. I get home and get to google and type in automax and 1rst 7 links rip off report/scam/fraud etc. every sight has same story I just told. Even the stories the guy told us of his experience and customers that bought from the guy he hired last month that got 2 cars as he was a Bengals player or whichever team or sport fit in whatever town they ran the scam. It was even a on the national news. I find out that the dealers know about this as they get free recruiting and training to help facilitate this. I have told Preformance they are responsible to get my $$ back. I told them I withdrew from consideration. I think they was shocked, because I probably would have got hired, but I wont work for someone that takes part in that. Automax hasn't returned my emails or calls. I will find out from a few others in the morning what happens when/if they show up as we were asked to do in the morning. read more

As of tonight I would never uses Honda dealership again. Tonight I went in and had the most the outmost disrespectful and rude behavior towards me I've ever experienced in my life. This dealership does not take their job seriously and feel like they can talk to anybody any which way. Not not only did they blatantly disregard the situation that happened but they try to make it into a funny situation. I am highly disappointed with their service. read more

15 years ago, I bought my first car from Performance Honda, and since then, the majority of my cars have been purchased from there. I strayed once, and truly regret it, as the experiences I've had from other dealerships do not even compare to Performance-sales and service alike. They really do care about putting "a smile on your face" just like their commercials say. I will be a lifelong customer!! Thank you, Performance Honda!!! read more

Went to trade in 2 vehicles and there offers was $1000s below the kbb and other dealerships don't trade anything in here unless you want ripped off for your trade there used car general manager should be fired cause he does not know how to value a vehicle theres a reason why all there used cars are newer they all came from an auction cause nobody is dumb enough to take there low offers read more

We bought a used Honda Fit from this dealer in mid-January, and were extremely pleased with every aspect of the purchase. Shane was the salesman, and Jason the business manager. Both were friendly, professional, flexible, and helpful. I highly recommend Performance Honda and will recommend it to our friends and family, even though we live 40 minutes away. It was well worth the drive! read more

Over the last 14 years we bought 7?Honda's from this dealer. We always had such a great experience with Performance Honda. So when my wife had an urgent need for a new car we called them first. We were surprised and deeply disappointed to see how they have changed, and not for the better. Everyone from top to bottom (including Mark the General Manager) cared nothing about our loyalty over the years. They were downright rude, with a "take it or leave it" attitude. When we tried to provide feedback the response was "you can get your car at another dealer". Unfortunately they were the only one that had the color she wanted to we reluctantly bought it. It will be our last. I am surprised that Honda let's dealers treat their best customers this way. This is how great companies and brands get destroyed. read more

My wife and I had a excellent time at performance Honda. Jason Baker in sales was very helpful with the whole process and did a great job explaining the different options on the car, answering all of our question and was very polite and professional. At no point did we feel pressured to purchase the car like at other dealerships. There training staff do a great job making a auto purchase a pleasant experience. We will definitely shop at performance Honda 1st on our next car purchase. read more

Thirty years ago my girlfriend (now wife) and I bought our first Hondas at Performance Honda.This past Saturday my adult daughter who lives in Columbus came back and bought her first new car there: a new Civic EX-L from Brendon Odom, the internet sales associate. My wife and I were along for support! Great experience from the minute we clicked "Send" from our home in Western Hills. Within minutes of locating the make/model on-line and emailing her preferences to Performance Honda, Brendon responded. He called my cell and we scheduled an appointment. My daughter met us there and test drove a couple Civics, discussed the details with Brendon, then the deal with her mother and me. Soon after she signed the agreement. Brendon made the effort to as courteous and helpful as possible! Thanks Brendon! read more

Purchased a certified pre-owned odyssey from performance honda. We were helped by Mr. Brett Butler. To summarize the experience, it was wonderful. Yes, there were a few minutes of back and forth with the price haggling. But it was definitely a no-pressure dealing and they were genuinely interested to work with us instead of low-balling our offers. I am a keen follower of the car industry and prices and I believe I got a very fair deal. Mr. Brett, our salesman was very honest, polite, personable and professional and I do not think a car salesman could be any better. The finance department was pretty good too and no complaints there. We were not happy with a minor thing with the car, since being used, but they fixed that up quickly for free too. I would definitely go back to performance honda and ask for Mr. Brett if I am in the market for a car again! read more

I always have the best service at Performance Honda. I have been going there exclusively for at least 15 years. Their oil changes are affordable and quick. I love that there is a quiet waiting room for folks who like to read (or sometimes nap!) while waiting. I like grabbing a complimentary cup of coffee or tea and my kids love the popcorn and hot chocolate. They have always kept my cars running smoothly. I truly trust them. Today, the man who checked me in was super friendly. I believe his name was Corey. Often I work with Brian who is equally nice. I am thankful that they are located in Fairfield and so are close to my home. read more

Had a horrible experience trying to find a vehicle here and the sales person who I was dealing with was rude from start to finish of our interactions as well as our phone calls. No desire to go back here ever! read more

I brought my 2005 Honda Accord in to have the squealing brakes fixed. I brought the car in at 8:30 Am. They did not even look at the car until I called at 4:30 Pm. I was told that it would be ready before they closed at 6PM. At 5pm they called to say that they did not have shims to finish the job. I was told that the car could be taken home but the car would still squeal in turns. I would have to wait unit Monday to finish despite the fact that the service department was open on Saturday. I Monday I waited until 4:30 pm for the service department. I finally called and was told "sorry, I forgot to call and we did not get the shims and you have to wait until Tuesday, which is the day I finally got. This service department did not care about servicing my car promptly. This was very poor "performance" and I cannot recommend them for service based on this experience. MRW read more

This place is the same as every other Honda store, but what sets it apart is their service. They almost always have discount on their site for routine services like oil change and tire rotation. For that reason I usually come here for any maintenance work. read more

Over the weekend, I went to Performance Honda to look at different models of Hondas. I was in a bad situation with a car I had recently been suckered into (literally) and could no longer afford the car in terms of gas, mileage, etc. I was unsure if anyone could help me, and frankly worried to have to go through the process again. But, I was under the pressure of needing to at least try and get myself out of that car and into something that would be overall a better choice. We went on a Friday after work (around 6PM) and walked around the dealership. I was pretty interested in Civics, so I had my mind set on trying for that. After spending some time in the lot, we went inside the dealership, having appreciated that no one approached up to try and get us into anything just yet. Once inside, we were greeted by the front desk staff who was very kind, as well as those around the office. All of which asked if we needed any help, but we declined it as we looked around some more at the cars on the show room floor. Once we were done looking, we were approached by Ken Powell. We, again, were reluctant to tell our story but he insisted on listening so we told him. He showed us some possibilities, and made an appointment for us to see him the next day (we didn't have my car with us). We returned on the appointment time and met with Ken again. He worked with us for many hours and helped me into a new vehicle. I was very impressed as well as very pleased. I am very happy and feel very safe in my new Accord (went with this over a Civic) and am so glad that I got the chance to meet Ken and I can't thank him enough for all he, all of the people at Performance Honda, did for me. They made what felt impossible to me become possible! read more

I recently had a wonderful service experience here and wanted to share that. I'm from Columbus, and was in the area for business when I noticed I needed an oil change. After working with a historically difficult local dealer, I expected that I may or may not even get my oil changed, but i'd try anyway. I'm pleased to report it was not only possible, but I was able to get right in and out in less than 30 minutes. Well done everyone, I love when things just work like they should. Oil changed, everything looked over, clean bill of health and back on the road in record time. I found the staff to be very friendly in all departments, helpful, and honest. These are the things I value as a customer, thank you. Pro Tip, check out the sweet Jungle Jim's next door! read more

Bret Butler was my sales man. Bret was very professional and let me look at the vehicles without feeling pressured. I was very happy with the service provided. I don't have the best of credit due to past life events, and they treated me just like everyone else. read more

Service has always been very good and right on time. Waiting rooms are clean, coffee and hot chocolate delightful. Bill paying, not so much. read more

Went in for an oil change and tire rotation The next day i noticed my tires had not been rotated (I scraped the rim on a curb two months after purchase and it was still in the same spot). I called and the guy in service who answered said Dan Beahr (the service manager) was in a meeting but he was next in charge. I explained the situation to him and he told me the tires were not rotated because they were brand new and didn't need it, that they must have forgotten to remove it from the bill. He then told me that he would refund the $20 +/- but the receptionist would call me when she became available... She never called... That was Monday. I called again that Friday and Dan was available. I told him the same story and he said he hadn't a clue why the tires were not rotated, but offered to rotate them if i brought my vehicle in. I told him it was a waste of my time to drive 30 minutes to get something done that i had already paid for to be done previously, and was told it would be refunded. He then told me that he couldn't refund my money until he looked at the car. ???? So I'm going in to see if they can redeem themselves tomorrow (i doubt it but we'll see) and I'll update accordingly. read more

Came here because my car was overheating. Had them run the diagnostic.. which is 99 bucks.. totally over priced... And they came back with an estimate of over 3000 bucks. The things they said needed to be done had nothing to do with correcting the problem. They thought they had one because I'm a woman. Wrong wrong wrong!!! Took the car to another Honda dealership to be repaired and the total bill was less half of what they quoted... Run like hell away from this place. read more

Recently bought my first car from performance Honda and had a very smooth experience. Michael Collier helped explain all the features on the different models I was considering and made the process very smooth once I had decided on my choice. I also like the free car washes for life included. I'd recommend this location to anyone looking for a new car! I love my new civic! read more

I would like to say I had a great experience, uh NO! I asked if I could have the car for 2 hrs to test drive it so my mechanic could look at it. They said sure, that's fine. I'm not even gone 20 mins. and they call me, hey bring it back we've got customers here that want to test drive it. OMG REALLY???!!! They KNOW I just PAID a mechanic to check it out, I would consider that a pretty strong buying cue. So, I get back and confront them about how rude it is to call in the customer who got there first, paid a mechanic, and was prequalified! Then I was told I was being rude and if I didn't stop they didn't want to do business with me!!!! He said he already apologized to me, I said well that's the first I've heard of it. And his next statement was basically you can leave bc you're being rude. And, I was told it was the MANAGER who told the salesman to call me to bring it back! Unbelievable. I don't think they really want customers there. This place needs new management. read more

After a customer agrees on a price and informs the dealer that they are preapproved for financing it should not take an additional two hours to purchase a used vehicle. Sean Gruber who was our finance manager took forty minutes to call us back to his office, only to secure us the same rate we already had. When we finally mentioned we were making a down payment, he went off to his manager and miraculously came back with a slightly lower rate after sitting for twenty minutes in his office. When I informed him we would stick to our original financing he was annoyed and in fact never shook mine or my wife's hand after the transaction. Our salesman Brock Weldy was extremely nice, but the rest of the team was awful. We have made it a point to let friends and family know to steer clear of this dealership. read more

I absolutely love my 2008 Honda Accord V6. It has 165,000 miles and is serviced regularly. Never have we had any problems with the car. Recently we knew we needed some considerable service needs and Nicole at Performance Honda was exceptional in explaining what work needed to be done. She gave us an estimate, a loaner car, and sent us on our way confident that all would be well. It certainly was. The car is humming along perfectly. We know we're good for at least 75,000 more miles! I heartily recommend the service department at Performance Honda. read more

If you want someone to be rude to you assume you have no credit and insult your intelligence go to performance Honda. Not everyone at performance Honda is probably rude but one person in particular was. I first walked into Honda and the lady at the front desk was sweet as pie, i loved her energy she got me to the first person available. His name was Ryan Dorsey. I tried to tell him why i was there and that i wanted to check out cars but as soon as i told him i would be purchasing in August when i graduate college his whole demeanor changed. He acted like he really didn't want to help us and that we were wasting his time. He wasn't happy to help us and it was clear. He assumed i didn't have credit and told me how i could get credit and a credit score. I asked him about discounts for military since I'm former military and i am a student he threw in my face that i wouldn't be purchasing until August so he didn't know. He was very unprofessional in how he talked and i would never go to him again. read more

We got a nice deal for our new HONDA civic EX 2018 from performance HONDA Fairfield. Sonya (customer relation) and Evan (sales person) were awesome.. read more

Scheduled my service for oil change, wiper replacement, and passenger side mirror replacement. I was told that they would check to see if it was in stock. Never received a call so I assumed it was. My first mistake. Arrived for service and the mirror was not there. Was told it would be ordered that day and it would take a week to come from California and they would call me. No call. Two weeks later I called and the mirror was never ordered. Was told another week and it would be in. One day less than two weeks later I called and it "had just come in". Was told one hour of time to install and it took two. I will drive an hour away the next time I need service and WILL NEVER PURCHASE A HONDA AGAIN. read more

I have been bringing my CR-Z here for years for scheduled maintenance. I pass at least 2 other Honda dealerships on my way from Dayton. They have a great Service Department. read more

Sales lady was not friendly at all and seemed angry about the fact I brought my own financing. I was told the vehicle was ready to go to auction if not purchased soon. So I asked what they would take for the car. She said I can get you maybe $150 off but that's it. So I asked her if she could go check. I received an attitude reply of "I've done this for 7 years I know what he will take". It wasn't even about the money because the price of the vehicle was already good. If the Jeep was for me or my wife I would have walked, but since it was for my son I bought it (just from the sales manager himself). I'm sure he still gave her the commission. read more

This was the least painful experience I have ever had buying a car. I shop here often for Hondas and will continue to go back time and time again. Zach was awesome. My daughter is a new college graduate and they helped immensely with financing so she could finance the car on her own and start building her credit. read more

I had a great experience buying my new Honda. I picked out the car I wanted on Friday afternoon, and went back Saturday morning with the check to do the paperwork. I was in and out in about 90 minutes. Performance had the best price out of all the local dealerships on the 2018 Accord. I would definitely buy from them again. read more

I scheduled an appointment online to have my oil changed and tires rotated. I requested that the service been completed in 1 hour and they said that shouldn't be a problem at all. The employee said there was a recall on the top brake light of my car. Said it would be an extra 30 minutes... no problem. I waited 2.5 hours and they didn't do they recall because they didn't have the part. An employee asked me to put a mask on. 75% of their employees weren't wearing masks. I asked them NOT to wash the car because I just washed it 2 days before, and they did it anyway. Only go here if you have nothing to do for the entire day. Very hypocritical telling me to wear a mask (which I did) while their employees didn't. Poor experience here. My family has purchased many vehicles from performance. If my experience is the same when I go back for the recall, it will be a cold day in hell before I shop there ever again. Also when I went out to the service center there were mechanics standing around talking, laughing, not working or wearing a mask. I'm not the mask police but don't tell me to do something if you aren't going to do it. Find somewhere else to go if you're in a hurry because you will NOT be in and out quickly. Terrible experience. If I could give this post 0 stars I would. read more

OUTSTANDING. I was blown away by how terrific everyone was at Performance Honda. I've been to countless dealerships in my life and shortly after I walk in I usually know if it's the right place for me or not. The second I walked into Performance they had this comfortable and genuine way about them. Backing up a bit, my husband and I have been in the market for new cars for a while and decided on the Pilot. We traded in our cars and purchased two 2014 Honda Pilots. Brendan -who I HIGHLY recommend seeing if your looking for a car-made our experience wonderful- He is very down to earth and easy to work with. I'm really not one to write reviews, but I felt strong enough about how great everything was at Performance Honda that I had to. We had our kids with us the whole time- and everyone working there was SO good to them-and us! We got an incredible deal- and best of all- I not only felt great about our purchase but also supporting a dealership who treated us with respect, kindness, and genuine care. Definitely a yes in my book! read more

Horrible. Tried online purchase and after going through the whole process, including a credit check, I was informed the MSRP in the offer was a mistake and they wouldn't honor the deal. read more

Had a good experience. The sales person, manager, and financing person all were polite. I did most of my communication via email. The vehicle description was not correct but wasn't a deal breaker as I had them adjust the price accordingly. The vehicle wasn't as clean as it should have been but they "detailed" it before we left. Overall, not bad. read more

I have had good service from Performance Honda before but lately I cannot get anyone to schedule an appointment! I will need to move my business to someone that wants it. read more

Worked with Brendan Bettis at Performance Honda. 100% satisfied, couldn't have had any better effort from Performance Honda from the sales team to F&I. My experience was the best that it could have possibly been, I couldn't imagine buying a vehicle from any other dealership again. read more