Went in and had Marissa as my car salesman. was so excited to look at the car I have been wanting that has been sitting on the lot for well over a month. I advised her I would NOT be financing but cash and wanted to negotiate the deal. She had a look of disgust that I was paying cash and advised me there is no way they can take my offer (without even trying to work with me or talk to the manager) and that the market is not like that anymore. read more

I took my ridgeline in for its 150k service. They found it had a leaking hose @the block from the radiator. Next call from them was that the connection fro the block to the hose was at fault and that was costly! After the repair, I drove away two days later when it got cold out I found I had no heat! They said we are sorry for your luck ( I paraphrase), but essentially that. Oh the service check in lady was very nice about it all! And they replaced two of those plastic damnits, I asked for, mentioned that my struts are non existent and my under carriage rusted away. Thank you Perf Honda read more

Terrible customer service. I have been a honda fan since Highschool. Got my wife and sons into honda as well. This dealership completely turned me off! They only care about the sales. Immediately after sales the service stops. Terrible. My son's car had a scratch that i did not notice right away when i picked it up: when i tried to get it fixed, my salesman would not give me time of day. It could have been easily taken cared of. Easy! Maybe wax and buff...I can assure you that our next cars will never be hondas. I just traded my wife's Honda for forerunner. When my sons lease is up, he wanted to buy his civic, at end of but i will buy him a forerunner instead. My other son is already looking at a Ford! It cost thousands to earn a customers business, a DIME to lose one. Dumb, just dumb... read more

I hate most dealerships. Sales people use make me cringe. But - we had such a good experience at this dealer. We scheduled ahead to meet with Brock. Super laid back sports guy that wasn't super pushy. He gave us the facts and honesty that goes a long way. After some negotiations - we deduced to purchase a new vehicle! We then met with Amit for financial paperwork. Super nice guy. The popcorn and flavored coffee was def a plus especially when you're sitting there forever. You can never get in and out under 3 hours. Update: 11/2/18 approximately 33 days after sale. The battery is completely dead. Died two times at work with nothing on. Took to advanced auto to run test and apparently the battery is shot. After speaking to a few people - dealership would have known this. Cya later $160. Also not covered under our premium warranty. read more

They spent 4 days talking me into buying a car, and 0 seconds checking in with me after I bought it. Tried to add a warranty I didn't need several times. Messed up my trade-in paperwork so bad that I had to sign the same thing 3 times, and because of that my old car payment went late. Also held a check from me for the overpayment of my payoff, until I would sign aforementioned paperwork they messed up - which is probably illegal. Called several times about all these problems and was promised calls back I never received.. at least 4 times. Once all of this was straightened out, I still never got a courtesy call. Maybe this is not their typical transaction, but I wouldn't be surprised. Oh - one more thing that's hilarious.. The finance guy told me when I was signing paperwork "I've had Honda's for years, it's all I'll ever drive!" Then shows up with that paperwork I needed to sign in a Ford! Car dealers, everyone!! read more

Thank so much parts shop for helping me, it was really nice talking to the wind until an employee decided to finally show up who's name is "Jessie"!who did nothing to help a customer with their car or the product that they ordered the previous day from the parts department to be serviced. After Jessie asked my name the part was under he disappeared for another 6 minutes. There was no line. No one else before me. Just me. After a few more minutes Another customer in their son walks up and notices no one there they ring the bell ding ding And employee with a green shirt on from the service shop walks out and I began complaining that I need help with the new product that I purchased from the part store and that I've been waiting here almost 12 minutes now then all of a sudden "Jessie" comes out finally and says us this what you ordered and shows a key fob. I say yes. "Alright I'll be right back." He leaves and walks back to the back again and the service shop guy walks off. After a few more minutes he says. We ordered a different model fob than the model for your car. The technician in the back showed me how to do it. Take me to where you parked." "Are you sure, the guy I spoke with on the phone said parts department staff can't do services on cars. "Well no one in service is available to do it so I have to do it." Jessie says. He comes out and tries to program the fob after one try he says. " well this model fob doesn't work for your type and we It's nothing else we can do." "Umm okay, can we try again," "Sure" We try again to program it, again but I feel as if Jessie purposefully did not give proper instructions, he thought this was funny. Another comes by and says he's a sales marketing and he cannot help either. I said I'm calling "Autozone," He says why would you call autozone when your at the Honda dealer. EXACTLY IM AT THE HONDA DEALER AND YOUR NOT HELPING ME, YOU TOLD ME, THE FOB FOR MY MODEL IS NOT BEING SOLD, and the model you ordered you can't program it. The two guys began making a joke about the situation until I felt uncomfortable and asked them to step away from me because I'm leaving now after being here almost two hours now. I leave in call back the store number and ask to speak with the manager I was told that the manager is not available and I will have to leave a voicemail I said I do not wanna leave a voicemail I would like to speak with someone about the bad customer service that I have just experienced and they said that I can talk to Joe Joe got on the phone with me and I explain to him that I ordered a part today that was supposed to be programmed and that it was not programmed and that no one helped me and that I am not happy Joe said that he does not know why that is happening and why I was not serviced and that I should come back right away to Honda and to pull into the service shop so that they could help me right away when I pull back into the service shop I was told now by Joe that they are closed. So if you're close why would you tell me to come back to the shop also why are you wasting my time he says we should be able to have a technician program it for you right now we walking to the shop or two ladies are sitting there's no other customers there Joe asked the ladies where is my key fob in if he could be programmed the two ladies are looking back-and-forth Being weird as if this is their first time on the job or as if I'm an alien or something they are looking at Joe as if they don't know why he's asking them to program my key fob as if they aren't the service shop Joe Dean says this is not even his department and that he's actually the manager for sales so I say thank you so much Joe I don't know why I've been having such bad customer service today. Joe leaves and then the lady says they're closed they can't help me the technicians not available to talk to me in that the parts department ordered the wrong model key and that they can't program it and there's nothing that they can do I said if that's the case then why would you ordered the part and tell me to come in today to service it she said I don't know that has nothing to do with me you spoke with somebody else I said I would like to speak with the technician or someone else because I've been here since 1 o'clock and nobody has help me now it's three and you're telling me that you're closing that you don't care if it's nothing that you can do the lady then proceeded to tell me to get out into leave the premises right now extremely disturbing unprofessional ungroomed disturbing woman working in this service shop and no person of color in no person in general to shop here or have service with these disgusting scammers and racist read more

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After purchase, the financing was screwed up so they emailed new paperwork for a new lender. That was the last communication we received. No title was sent, no one would take my call, the person that answers the phone is extremely rude, I had to call the new lender and request paperwork sent. The first payment was late because of this s*** s***. Now the lender wants 2 months payments! I have to go in search of a title at the BMV. The customer service is all lip service here. Once you leave, they could care less. I won't be returning to this dealership and won't be sending friends. This felt like the typical slimy car buying experience. read more

Horrible customer service, bought a truck that wasn't serviced even though they said it was and had a paper saying it was. Took it to valvoline the next day and they said oil life had 17% life and the transfer case was leaking, the brakes need replaced and the washer fluid cap was broke. Then said our full coverage warranty didn't cover any of it. Horrible. read more

Do not buy from Performance Honda! I purchased a 2023 Honda Accord Touring Hybrid on 2/16/23. I had a search set up on AutoTrader for this configuration, and I got an email on 2/16/23 that one was in transit to Performance Honda. I contacted the dealership to see if it was sold, and they said it was not, and it was getting unloaded from the truck as we spoke. I immediately went over to the dealership, looked at the vehicle, and knowing there is a shortage of cars in the market, I didn't even ask to negotiate, I said I would take the vehicle for MSRP. The salesman comes over and gives me the numbers of the purchase price with all taxes and fees included, and I said looks good, let's sign. I go in to sign the papers and the finance person tries to sell me an extended warranty, but I say I don't want one, that is why I bought a Honda because they are reliable (more on that later). The finance person says the extended warranty comes with the vehicle for no more money than they had already quoted, but I know dealerships are starting to offer lifetime and extended warranties for free to get sales so we moved on (I just bought a truck from Joseph Buick GMC and they truly give a free lifetime warranty as long as you own your car). My problem came when I trusted the people working at the dealership that they weren't lying to me, and that is a lesson learned. I had work appointments later in the day so I signed the paperwork without reading through all of the details thinking the dealership was honest. When I get home to add the vehicle to insurance I get out the paperwork to get the VIN, and I realize there is a $3,000 extended warranty on the car after I very specifically said I did not want one. I immediately call the dealership finance person and ask why it is on there. What the dealership did is include the extended warranty in the initial estimate for purchase price plus taxes and fees, they just put the warranty in without saying anything hoping I would miss it since I was in a hurry, and they were right. The salesman and finance person should have told me that they put this in the price, and the finance person should have told me it was added in when I said clearly I didn't want any extended warranty. He then said what I said wasn't a lie, the finance person told me that there wouldn't be any additional cost from what was quoted. This was technically true because they had already snuck the warranty price into the taxes and fees included quote. This is extremely unprofessional, and I said I don't want the warranty just like a clearly stated. The finance person says I can cancel the warranty, he will send me documents to sign online to cancel. I e-sign the documents and send them back to him for the warranty to be cancelled. Fast forward to 3/7/23, I get a letter with my policy information from the extended warranty company. I call them asking what was going on because I cancelled the warranty within hours of purchasing the vehicle. The extended warranty company says the dealership never filed the papers and that my warranty is still active. The fact that the dealership lied again that they would cancel the warranty after I signed the cancellation forms, and then they didn't is what led me to write this review. I was going to leave it be and not write a review when the warranty was going to be cancelled, but once they lied again I decided to make sure other people don't make the same mistake as me and buy from Performance Honda because they are shady, unprofessional workers. As a quick side note, the Accord made it a hole 5 days before the check engine light came on. I filled out the online service request, and sent in the check engine light codes (I have an OBD scanner so I helped the dealer by letting them know what the issue was). A week went by and I got no response, but I had an appointment to get an auto-dimming rear view mirror installed at the dealership in a few days, so since the car seemed to be running alright even though it had error codes, I figured I could wait for my appointment. Last night a new error message popped up and the vehicle will only go 20 MPH (not real safe to drive a vehicle that won't go over 20 MPH). I dropped the vehicle off early and said I had contacted the dealership about the issue and got no response, but they didn't know what was going on. It seems like every part of this dealership needs some new leadership. Overall, I could not be more dissatisfied with the dealership. Please don't make the mistake I did and purchase from a respected dealership. read more

Went in for an oil change today. After 10 min of "be right with yous" , was told I had to make an appt and nothing available until sometime next week. Drove up to Joe Morgan and was in and out in less than 30 minutes. When I told them about my experience at Performance Honda, they said "that's not express!". Worth the drive to head a few miles north (Monroe)..I have done this several times and will likely just switch where I go because of the ongoing hassle/hit or miss at Performance. read more

I recently purchased a car here and i highly recommend Performance Honda for your next car. Every person I interacted with was helpful and accommodating! They listened and did not push me to buy any warranties or anything extra. I got a great deal on a 2020 Accord and the whole process really took only a couple hours! read more

For informational purposes, My salesman was Josh Baker. I bought a used 2018 Mazda 6 from this dealership less than two weeks ago from this dealership. On my drive In to town (I live 2 hours away), the salesperson called me and told me that the vehicle was making a very distinct ticking noise. I told him I would still come check it out, but I would like to make sure everything was resolved before purchasing. I received a call back 30 minutes later and the salesman said that it was a simple misunderstanding, and the vehicle was fine. I drive the vehicle, and all seems totally fine, and so I purchased it. Now, after getting the vehicle home and having it sit for a week (due to being out of town for business), the car has developed a very distinct ticking noise. I have only put 250 miles on the car since I bought it. I took it to my mechanic, who has now informed me that my engine has collapsed lifters, and will cost nearly 4,000 to repair. He also informed me that the sound is not consistent due to the vehicle having variable timing and cylinder deactivation, and that this type of issue would not trigger any engine lights. Due to this being the same sound the salesman explained to me, I called the dealership. They are completely unwilling to help. BUYERS BE WARNED. While they stand by denying they knew of the issue, the evidence is pretty clear that they knew. My experience goes to show that they are willing to hide issues in order to put money into their own pockets. read more

Purchased an '09 Chevy traverse yesterday and it drove great. They had great customer service while purchasing the vehicle and I thought everything went great. I woke up today to find it too good to be true as it started shaking while going under 40mph and then traction control was switching on and off. I took it to my mechanic to find out my check engine light should've been on and they cleared all codes before selling the vehicle to ensure it would stay off. There are several things wrong with it including cylinders misfiring making this vehicle not drivable after not even a 24 hour period. I called Performance Honda to confront them about the issue and I was told they will not look into fixing anything they would rather refund my money and "scrap" the vehicle. They might as well have told me that they knew they were selling me a car that wouldn't drive more than a few days. The sales manager Eric Meyer refuses to pay for a tow because he doesn't want to "sink more money into the vehicle". The salesman Eric Meyer Jr told me anything to get me into the car including "don't say anything to management cause I'm not supposed to advertise it but this car was just fully serviced. It got all the works and we don't typically do that for used cars here ". I wouldn't recommend this place to anyone and they certainly have lost my business entirely. read more

Took my car for regular service oil change only. When I got home my oil was leaking. It wasn't when I took it in. So took it back for them to look at it. An still they said everything looked good. They stripped the drain plug probably an didn't want to replace it. Emailed the head honcho about it no response. I won't be back to this place they just don't care! read more

This place is a joke!!! They have a bunch of clowns running this place. I bought a Honda Civic Si from them around the end of the Covid Pandemic. 1st. Ten min after buying the used car the clutch went out and they made me tow my car to them then try to say it was my fault the clutch went out that I must have been hot roding it. 2. They had the car for just about a year trying to get the part to fix it. While that was going on They tried to fix it but then not only blew the motor they wrecked the car!!!! Then try to say they are not liable for it!! I was so upset my father had to call them and they thought they had him on hold but didn't and they was cussing talking trash about my father behind his back. So they had to replace the motor so when they took the motor apart they laid all the oily parts all over my interior of my car I have pictures of all of it. They also left my car out side with parts of the motor off of the car and it rained and got water inside it. But during that year they had my car NO ONE reached out to me not one time. No calls no text no emails nothing... I had to contact them in order to find out anything about my car. So they got another motor from a junk yard and put it in my car and after all that time I finally got it back!! And it's been nothing but problems. This is not the car I bought in the 1st place. They screwed me over so bad. I wouldn't recommend this place even if they was giving the cars away for FREE!!! This place is a joke!!! The place is horrible and the people that work there or run it is even worse and lie about everything. And they get away with it. read more

We bought a Jeep Wrangler unlimited from here about a month ago. When we bought it they told us it came with a soft top and a hard top. We get home, take the hard top off and begin to put on the soft top only to realize that the main piece for the soft top is not there. Not a big deal, things happen, but what bothers me is anytime we call, the person we need to talk to is never available. They say they will call us back and literally never do. A few days after noticing the part of the soft top was missing, I realized the gas gauge was also not working didn't even bother calling. I guess it's our fault for not checking everything before leaving the lot, but buyers beware, and don't make the same mistake we did. read more

Worst place ever. My daughter bought a car from these horrible people. 3 days of driving it 1 mile to her job and back, every check light came on. She returned it for service, gets it back only to have nothing fixed. Shawn myrick should have never sold her this lemon. The car is returned once again. So they fix it again and have an employee drive it back to her and retrieve the loaner. The man Mike Miley who drove the vehicle told us that he hopes he can make it as it is completely out of gas. Mind the $4.05 per gallon charge to her if she didn't fill up the loaner. He says he wouldn't move it at all it's bone dry. So they've had the car for almost a month and the man says to us "well I always keep gas in my car so it's not MY problem. Well they've had the car driving it around and can't put gas in it??? I hope this man doesn't have a daughter because I do not understand how any respectful father would do that to any 25 yr old girl. This place is a joke and they do not care about their customers and apparently they don't care enough to give Mike Miley some gas money because that loser said he didn't have any money to put gas in it. I guess they also don't pay their employees and they only sell pieces of shit. ZERO STARS read more

Worst sales experience I have ever had. We wandered the lot without anyone approaching us to help. Finally went in and said we wanted to buy a 2016 CRV and the front desk lady said she would find someone to help us. A few minutes later we were approached by the rudest sales person I have ever met. We told him we were purchasing a car today, but we're going to visit a couple different dealerships. He completely wrote us off at that point. He wouldn't answer questions and was completely unprofessional. We left and went to Joe Morgan Honda in Monroe, got a better price than what Performance quoted us and MUCH better service. I was actually treated like a customer instead of an annoyance. I will never go to performance Honda again! read more

Dan the service manager here is awesome. The rest of the staff, awful. It's crazy how much everyone that works here clearly hates their job and supporting the customer. Everyone that you deal with in a customer interaction setting, from the service people, to the cashier desk, hate working here. They are the most miserable people to have any interaction with and can cost you money when they don't properly communicate with you. Their appearances are always pretty poor as in it looks like they just got out of bed. They do not really care about you or value the fact that you are coming to their location, providing them with a profit upon your departure. It is unreal how much the employees here hate their job. I suppose this is a reflection of upper management however, despite the positive interactions I've had with Dan. Was also over charged versus what was originally communicated to me for a routine maintenance item. Classic example of a dealership basically lying straight to your face. read more

I bought my car here (2017 HR-V) and I get it serviced here as well. Obviously car salesmen try to really get you on prices, but when we agreed on a fair value, then came my trade in truck. I had done the KBB and talking with people, and honestly, the salesman I had hit it right on the nail. So these people aren't sleazy salesman--they know what they're doing. Service perspective they're phenomenal. Great, friendly, kind staff. I love talking to them all. Fantastic people to talk with. read more

My husband and I showed up to the lot to see if the vehicle we saw online was still there. It was, so we had to wait for any workers to get there. James was pretty unprofessional by not introducing himself first thing, and several times throughout the process he made reference to just being lazy at his job. (We were told less than a week after our purchase that he didn't work there anymore.) Anyways, we decided to buy because we wanted the vehicle. With purchase we were promised, in writing, that the entire vehicle would be "professionally detailed inside and out", we'd be provided with a second key for the vehicle, 2 new tires, and a full inspection with oil change would be performed. We waited almost an entire week for the vehicle, which was fine because that meant they were doing what they said, right? The oil change was completed, four new tires, and some sort of new brakes were put in. Great. Sounds wonderful. We still don't have the second key after being advised Dalton would be looking into where we could get one, and not even a curtesy call to let us know where that process is. The "detail" was the worst I've ever seen. I reiterated several times how I wanted it done properly since it was "included in the price" yet I've spent several hours trying to get it actually clean. A wipe down and vacuum of the floor doesn't count as a detail unless we're speaking in terms of mediocrity. I had a piece of gravel hit my windshield and crack it. Being that we purchased the extended warranty, I called that day to get information about whether that was covered or not through this warranty, Carla answered and after finally understanding what I needed, she apparently forwarded me onto someone else. I got the voicemail, which I left one with information and callback info, and then called Carla back. She didn't even remember what I needed even though I had just spoken to her less than a minute ago. (Real time people..) she then again, without saying anything, forwarded me to someone else. I got voicemail again, left a similar voicemail, and I still have yet to be called back from anyone. It's been 48 hours now. I'm growing more and more dissatisfied with going through this company and these people. From someone who looked for a long time to potentially someone else, keep looking. Your vehicle will show up somewhere else and you won't have to deal with a subpar company who leaves empty promises in their showroom. read more

I bought a Brand New Honda Civic here last June. I am so thrilled with it, our salesman Jim Reid was wonderful, I recommend him to everyone. Plus you get free car washes for the entire time you own the car. read more

The experience here is alright but the forced add on of their protection package leave a sour taste in my mouth, especially after negotiating the price on a new car and to see the extra charge afterwards. read more

MAKE SURE EVERYTHING IS HOW YOU WANT IT BEFORE LEAVING THE DEALER. DON'T RELY ON THEIR PROMISES TO BE FOLLOWED THROUGH. We purchased a van in early November. At the time of purchase, we were very happy with our experience. Since then (it's now Feb.18), we still have not received two significant items we were promised at the time of purchase. An additional key (it only came with 1) and mats (there were no mats in the van). I have contacted Performance Honda many times and have been politely spoken to, but it's always someone else's fault as to why we have not received our promised items. (written in the contract) My husband and I have been very patient (3 months) and have held off writing a poor review, but feel it is now time. Once the purchase is made, it seems like they're done with you. MAKE SURE EVERYTHING IS HOW YOU WANT IT BEFORE LEAVING THE DEALER. DON'T RELY ON THEIR PROMISES TO BE FOLLOWED THROUGH. read more

I recently purchased a 2009 Nissan Frontier at Performance Honda. My salesperson was Roger Hahn. This was also my third car purchase at Performance Honda. I went into to test drive the car on a snowy day and Roger helped me review the car. I left after driving this car and called a day later to make an offer. We negotiated via email and I returned the following weekend to pick my truck. It was a simple and easy transaction to this point... But... On my way home, there was an odd sound emitting from the truck. I emailed Roger and took the car on in on the next business day (Roger emailed me back on his day off). They found the small issue, as it was an exhaust bracket that needed replaced. They took care of the issue painlessly. The selling of the car is easy- the service is tough and Performance has been a great dealership for me. I bought a new 1998 Civic EX, 2005 Toyota Matrix XRS and the Nissan Frontier mentioned here as well. I wouldn't hesitate to send someone there. Roger made sure my needs and time was respected every step of the way. I really do appreciate this dealership's service and Roger's help throughout the process. read more

Keith was a great salesman and didn't pressure me into anything -- fun test drive and he also went over the used vehicle report. I didn't buy from here because I ended up getting a newer model elsewhere, but would recommend the Performance Honda experience to anyone. read more

After going through 20 Honda dealerships across the Cincinnati, Dayton, Florence and Columbus areas in my search for a 2015 Civic LX, the *BEST* experience hands-down came from Performance Honda in Fairfield (www.performancehondastore.com). All the credit goes to Belinda Gribble and her fantastic team: Megan Klopfstein, Jenny Gladwell and Sonya Parker. They were welcoming, respectful and transparent while being aggressive to earn my business with the lowest price. All the other Honda dealerships couldn't do all those things at the same time. The rest were either disrespectful, untruthful when I got there in-person, or really nice but too expensive. If you are in the market for a Honda I encourage you to consider Performance Honda in Fairfield and check to see when Belinda Gribble is there so you can stop in. She tops my list and will easily come back to her for another car. read more

I worked with Sales Agent Brad Underwood and he really took the time to show me all the features of the car and let me test drive for as long as I wanted. I felt like he was really transparent with the financing and didn't have a hidden agenda. He was really patient and answered all my questions and make sure the numbers made sense. He even hung out with me while they cleaned the car up and filled up the gas tank. He spent almost 8 hours going over everything with me! Very low key and no pressure. If you're in the market for a new or used Honda, go see Brad Underwood at Performance Honda on Rt 4. He will make sure you have all the information in front of you, so you can make the best decision for you! read more

Purchased a 2015 Odyssey Touring Model. Talked to 8 dealerships between Dayton and Cincinnati and Performance Honda had the best price. All negotiation was done via phone and email. Never stopped in the dealership until it was time to purchase the vehicle. Overall a good experience. One caution when negotiating via email/phone make sure you read all of the fine print. You have to request dealerships to include all costs including destination to get an apples to apples comparison. Performance is a huge dealership, so they have attractive pricing. read more

We went to Performance Honda to test drive a 2011 Highlander. Within 2 hours we were signing bank papers and the car was ours or so I thought? Wrong! We didn't take our car home that night because we needed to bring in a few pieces of paperwork. No problem. I did that, but still no car. The finance manager came out and told us this wasn't the correct paperwork. Even though the salesman gave me a list that was followed to a T. I had to jump through more hoops and now 2 weeks has gone by and no car. Not only that there was no communication with them. No return phone calls. No calls from them. No one ever available when calling. We are being played, on a loan that has been approved and signed off. I filed a complaint with the BBB. read more

We rented a minivan from them July 2018, it was a 2018 Honda Odyssey and once I got it home to load up for vacation I noticed it was filthy! I called Honda right away and they said a manager would call me, that never happened. So I took the pictures of all the grass in the back of the van, crumbs and sticky foods in the middle console, front windshield hadn't been cleaned inside for a long time! After I returned the van, they sent me a letter stating we left sand in it. When you rent a car it's not the customers responsibility to clean it only fill it up with gas. So we received a dirty van, they wouldn't do anything about it, so we returned it dirty. I will never do business with them again. read more

Had a great experience with Michael Collier at Performance Honda. They helped me lease my first car and got me rate that worked with budget. They also gave me a ipad mini, which I might have been more excited about than the car. Thanks Michael and Honda! read more

Bunch of Crooks. Bought a car from them. Was making a noise when i test drove it the dealer told me it was the heat shield went to "fix" it came back with it not making any more noise so I bought it and the VERY NEXT DAY it started making the noise again. Took it around to a few mechanics around me and they said it was most likely the lifter and it would need a new engine. Three different mechanics told me this with only HEARING it and now even looking at it. Took it back down there and it needs a new engine. They are fixing it but that was three months ago and they got me in a loaner since then that they keep calling me and harassing me about. They will call me day off and tell me i need to bring it in, seventy miles away, THAT day and they don't care if you work. Then they had the nerve to tell me I bought the wrong car. No I chose the wrong dealer. read more

It is unfortunate that I have to write this review as I really don't give many. Hopefully it raises some awareness. I have never bought/leased a new car. Being in the industry, I have been fortunate to not have to deal with dealerships in general. However, I did not have the means/contacts to deal with Honda on an internal level and was generally curious to get a full customer's perspective of the sales process. The salesperson Chris was AWESOME and made the process very enjoyable, and was completely patient throughout the whole process. We were originally going to purchase a new Pilot but eventually landed on a beautiful 2023 Honda Ridgeline black edition. We hashed out numbers and put in an application for a lease. We were told everything was approved and that's where it all went down hill. We sat down with Richard and he proposed extra products i.e. wheel and tire, windshield, etc. At first I declined all and he offered to discount the wheel and tire a little bit. I agreed to just the wheel and tire and nothing else. He said he'd throw in the windshield at no extra cost. I was a little hesitant but agreed. So we start signing on the iPad, he allows me to read everything until we get to the lease contract. Where he tries to just show me the payment residual and flip through the cap cost and numbers fast. I caught on and went back up to look for a break down of the cap cost but unfortunately they do not have an itemization of the products added on the contract everything was included in the cap cost. I should have stopped there but signed anyways. The next form that I was presented completely floored me because it was in fact a breakdown of the cap cost. I was being charged roughly $3800 for a 3 year wheel and tire plan that should have been $1400?!?! When I asked he said that was including the windshield that he "threw in"? I'll admit I was steamed when I found that out. I wanted to immediately cancel everything and take all of the products out of the lease. He said that wasn't possible as the lease was already submitted. He could not reverse or cancel it. Not true but whatever. He said he would have to call Honda in the morning to see how to cancel the contract??? I said ok, but then he offered for me to come back and cancel the products to have them credited to my lease. Mind you it is now going on 10:00 pm. We are exhausted and starving so I begrudgingly agreed that we would be back to cancel the products when I get my account number from Honda. That night going through the paperwork I see that he also snuck in a key and dent plan on top that wasn't disclosed. 3 weeks go by, I finally get my first statement from Honda and have the cancellation forms all filled out and ready and stop by to cancel. We talked to Richard and I gave him the documents. He said he didn't know how to do lease cancellations and that I should go through them to cancel the products. I let him know that I already tried that route and was told to go to the dealership to complete the cancellation. He said he would have to find out how to cancel and would let me know the status. A few days go by and no response. I called and left numerous messages for Richard but never received a call back. Frustrated, the next week, my husband goes in to talk to one of the managers. Unfortunately, I do not know his name but he was assured again that the cancellation will be completed and we would be credited to our lease. Again, no phone call, no email, no cancellation. So now I feel that I'm being strung along. Again I reach out to the protection product company and finally reach someone that can help. I send them the cancellation copies and get an answer back that day. Imagine that! They stated that I will receive a full refund for the wheel and tire, dent, and key, but not the WINDSHIELD!!! They said it can't be cancelled. So now I have to pay for a plan that I didn't want in the first place, even though I was told it could be cancelled. If you lease or finance through them ask to see all the charges upfront before signing! read more

The ONLY reason I can't give a 5-star rating to Performance Honda is because of the cashiers in the service department. Had my oil changed, went to the cashier desk when my car was ready, paid, and then didn't even get a "thank you" or a "have a nice day"... the girl handed me the receipt after having said nothing to me during the payment transaction, and simply turned away from me to go on doing other things. This is not the first time I've had this experience at this particular service department. I know younger people can be lacking in interpersonal skills, but I'm always amazed when you can't even get a "thank you". I don't HAVE to get my oil changed at the dealership. A simple token of appreciation goes a long way. I should mention, however, that the service techs who process your car into the service department when you first arrive are always fantastic! Never had a bad experience with any of them. Overall, this is my favorite dealership ever. Great salespeople - especially Todd Rion - easy negotiations, nice waiting area with snacks and coffee. Love the new personal video the techs take to show you the underside of your car, as well as the condition of the brakes and tires. Very impressed by the use of technology. The tech narrates the video as he/she takes it, and then they text it to you. Went in for an oil change and left with a new car. That's how much I like Performance Honda Fairfield! read more

We had a wonderful experience with Megan at Performance Honda. We went to Performance after hearing about their employee pricing discount. We were referred by a family member who previously purchased from Performance as well. The dealership is a friendly and welcoming environment. We were welcomed right away. Megan had quoted us a price on the phone for a Civic LX, and she did not try to sway us into another car or a more expensive car. She simply showed us what she had available, and within minutes, we were driving it. We fell in love with the car and told Megan what we were comfortable with financially, and what we expected to get for the trade-in. The team assessed the trade-in quickly and gave us exactly what we expected for it, no hassle. Then, Megan presented us our financing options quickly and showed us an easy-to-read explanation of the options. We already had a low price, with employee pricing, so there wasn't any wiggle room, but Megan explained it clearly and politely. After they ran our credit, we were approved and got the car all within a few hours with no haggling, no pressure, no argument. It was as easy as buying groceries. I would recommend Performance to everyone. It was quick and painless, and we got everything we wanted and more! Thank you Performance!! read more

Yes, my experience at Performance Honda was as good as it gets! From the time I made the first call to Devin my experience was handled professionally. My appointment to meet with her was set up right away. When I arrived "My" new was clean, inspected and waiting for my test drive. Afterwards the sales deal went like "clock-work", quick and efficient. I've always hated to go to car dealer because it would take hours to complete the deal. Devin was professional and very knowledgeable about the Art of the Sale. I would recommend her to others who want a smooth sales experience at Performance Honda. Thank you, I Love My Car! read more

They suck! They are unfriendly when you walk in. They literallly lied to me about the price. You are better off going to Toyota right next door for better service and work with people who aren't liars. read more

Usually I have a pretty good experience with performance Honda for oil changes. Really quick and easy and efficient work. Normally I would wait around 30-45 minutes for an oil change. But with Covid, this particular day I waited for an hour and half. I waited 30 minutes so that they could bring my car around. Front staff wasn't friendly and not accommodating. Making me rethink if I should bring my car here again read more

Ok Matt here is another shot at your service department that you have trained to be courteous and to provide only the finest service.... You got my letter the first week in March. I brought my 2012 CRV in for a check light on dashboard and my experience was so far below expectations in several areas it is unbelievable that you can say you have trained and courteous personnel with a straight face 1. dropped off car with a promise of completion time of 3:00 2. at 2:59 I called to see if car would be done and after a 7 minute hold was told car had not been seen yet. Told your rep not to fix I would pick up 3. went to your service department cashier, spelled my name to which she replied I owed $414.00. After I got that straight she checked with service department and told me my car was out front with keys in it There is much more as you know from reading my letter. You can ignore it all you want but your place has changed, big time, and is no longer what it was. I took my car to Joe Morgan and it was simply a night and day difference. read more