Can I give these guys over 5 stars?
I was about to go on a solo road trip to Colorado with my two young girls, to meet their new cousin. The night before (Friday night) and my check engine light goes on, blinking.... and my acceleration was jolting.......
Did I mention it's the Friday night before we are supposed to go on our HIGHLY anticipated vacation, which we've counted the days down to and saved up for. My 6 and 8 year old girls are looking at me with pleading eyes, asking me when we are going to leave. Oh gosh.
We have a talk about how sometimes things don't go as we expect and we may have to change plans. First world problems. But, still, we say a prayer. I explain that usually auto repair shops aren't open on weekends, but we'll see what we can do.
Surprisingly, I see that Performance Auto Care is open Saturday and Sunday and they have really good reviews, all 5 stars on google. Tony answers the phone, he says to drop the car off (this is Saturday at 8am) and they'll see if they can fit it in. He said worst case scenario, they'll get to it Sunday morning and that they CAN often get parts on Sunday (because I did ask that).
He didn't promise anything, except that they'd do the best they could. I appreciated the honesty. I called another place that made me promises that sounded suspect, considering they weren't even open on Sunday, so I went here instead.
Tony told me to ask for him, when I called on the phone. All businesses should do this, it immediately makes the customer feel cared for. Tony gives off an aura of trust. He tells me to call back in 2 hours, but surprisingly he calls me before the time he quoted. My car is a honda. It's spark plugs, which I suspected. It needs a specific part (which they can get in 30 min). It's more expensive than usual (I know this to be true as I've had honda's my entire life) and it didn't set off any red flags. He was honest about the risks of continuing to drive on it (didn't't make it sound scarier than it was), but did say it could lead to much more expensive problems, which aligns with everything I had read online. Again, I appreciate someone who doesn't try to make something sound worse, just to get the sale. He gave me the facts with no drama, based on that I was able to make a good decision. He says he can get it done in 3 or 4 hours. He calls back at 12:30pm (I dropped it off at 8:30am with no appointment) and it's done. Again, before he initially quoted me.
This may have been a light day for them. But, the service I received couldn't have been better.
He knew we were going on a road trip and checked everything else out (amazingly didn't find anything - we all know that some places ALWAYS find something), he checked my tires and threw in an oil change for free.
Seriously!!! I could cry. I think our prayer worked. I was able to tell my girls that we can still to go on our trip after all and now we know our car is in even safer condition. It doesn't always work out that way, but had we gone to another mechanic, the chances that we would have needed to delay our trip to at least Monday, maybe Tuesday. And based off of everything I read and that they included, the rate sounded very fare.
Highly recommend and will always go back! read more