If "Shorty", Raul Ramirez, the owner and his incompetent staff had been even the least bit accommodating for all the problems they caused in my car and all the time I wasted, returning to fix the problems they created, I would not be leaving this negative review.
I brought my car in to get new tires on the recommendation of my brother. The reviews seemed fine so I decided to go in. He offered to do my brakes and my oil change for a decent price so I went for it. Worst decision I could've made.
After I left the shop my left front tire was grinding and screeching and I was scared while I was driving. As his shop was 25 minutes away I had to wait until the next day to bring it back in to be looked at. So the next day, I brought it in, waited 3 hours while he repaired the "screeching" and I left.
The next morning I woke up to a huge oil spill in my driveway and I sent him photos right away. He said bring it back in. So I drove again for 25 minutes and waited another three hours while they fixed "the problem" with the oil, saying his worker forgot to replace one of the parts. He was very kind and said he was sorry his worker was "lazy" and blamed him for always looking at his phone and not paying attention. He apologized and said he was gonna have a talk with him too, and give the worker a hard time for not doing a good job. I found out later, this was his son who he was clearly throwing under the bus!
I went back home and the screeching in my front left brake had turned into a clanging and rattling that I also texted him about. He said to bring it back in again! Fourth time! I brought it back in and he said the problem was not the brakes but the engine mount and it was going to cost $1000! He took a video and he said it had nothing to do with the brakes.
at this point, I was completely frustrated and disturbed so I brought the car it to a whole new car place. They took a look at it for 20 minutes. They said it was missing the front left brake spring and the springs in the back brakes were not properly installed. He fixed it and charged me $75 for labor and diagnostic and $12 for the parts.
I called "Shorty" back, who said that nothing was his fault, the brakes were fine, the oil spill on my driveway was there before I did the oil change, even though he had accepted responsibility for it and fixed the oil problem earlier!
He hung up on me after denying any culpability.
I hate leaving bad reviews and I hate getting legal, but I will be working with with my lawyer to remedy this awful experience, posting negative reviews warning others about him and lodging a complaint with the automotive board.
This was an absolutely horrific experience and I would stay far away and MAYBE only get tires replaced. But from other buried low star reviews I've read here that could also be a little sketchy. Would leave a ZERO star review if possible. RUN!! read more