I love Pink Cloud. The facility is small, comfortable and impeccably clean. The staff couldn't be…read moremore helpful. They listen to your needs and don't push things on you. I've tried the big salons and ultimately been very disappointed. I drive from Plano to Pink Cloud because I think they do such a fabulous job. Try them and I think you will agree with me

I had to get my nails done for a wedding I needed to attend in Texas a few weeks back. I had tried…read moreto contact this place multiple times through their website for inquiry, but there were never responses from anyone on any of the days that I had inquired. Was quite disappointed with that and had to end up calling them during their business hours to get myself scheduled. I was hoping that since I needed to schedule an appointment, the service and the nails would turn out good as they wouldn't have to rush doing my nails. It was not as good as I thought it would be, which was disappointing. I went in on the day of my appointment that morning and was greeted. The ambiance in there was quiet and clean. They gave me the booklet to look at which color I wanted and sat me down. They asked me if I wanted a drink and they got me a drink in which I was not able to drink since they worked on me right away. Both my feet and my nails were done at the same time which I thought was interesting since I never really had that done before. It is usually done separately. I was not sure if it was because they just wanted to get me done as soon as possible or if it was because I was the first customer of the day. Initially when I got my manicure done, the guy who did my nails, did the flower designs with a highlighter color. Initially I did not think much of it, so I let him do what he was already doing with the design. When I left and showed my nails to my husband, he did not like the color and said the color looked like I was a kid getting a flower with a highlighter color. He told me to call them to go back and get it changed. We called them and initially, I had to go back later that evening to get it changed, but eventually, they were able to get me back in earlier to fix the issue. After the color was fixed, all was good. The manager did mention to me and my husband that normally they won't do that because if I did not like it, I should of said something, but in my defense, how would I have known that my husband would not like it and the color did make it look like I was a kid after carefully observing it. Other than that, it was fine. I appreciated that they fixed the issue even though they were not supposed to after I got the service. I went for the rest of the week doing my thing and when I was about to leave from Texas back to California, I noticed that my nails started to peel. The top layer of my left thumb, it started to peel. The flower design ended up coming off on my left thumb and even up till now, it is still peeling. Two weeks after I got my nails done, my left middle finger also started to peel and actually ended up cracking as well. Now, it has almost been a month and my pointer finger is now peeling as well. This has been the most disappointed I ever been with getting my nails done. I never had cracking and peeling of my nails when I got my nails done somewhere else. I really wanted to like this place, but it really just disappointed me and I honestly don't think I'll be coming back here if I ever come back to Texas. So very sad.

Came in, since showed open until 8pm. Due to work schedule, hard to get nails done and being…read moreMother's Day weekend thought would get mine done since finished having dinner across street. It was empty in there, should have been a cue for me. The girl who did my manicure was very unwelcoming. Seemed irritated from the start to finish. Rough handled my hands for a simple manicure with gel. Same experience with the girl doing my pedicure. Hurt me with exfoliating scrub that felt more like sand paper being rubbed on my legs. Worst experience! Very unkind ladies. And you are catholic, shame on you. Bad experience from start to finish and have never been prompted to leave, ever! Quite the contrary have been asked many times to stay as long as wanted. I paid $101 to be treated unkindly. Worst nail salon experience of my life. And sad to say, but the salon is old, dirty and lifeless. I was trying to enjoy the chair massage and the lady who did my feet brought my shoes while the other brought kiosk to pay. Over charged as well, man who left told me different amount. Very rude ladies who just wanted to leave at 7:40pm. I got there a little before 7. Never go again! Don't go. Some advice to the 2 ladies! As a business owner myself, I appreciate and love my customers. They help keep me in business and I'm grateful because they help put food on my table and pay my bills!!! And I also love providing them with good service because it reflects how I appreciate them and feels good to make them smile. Y'all need to find joy to give it to others. Never felt that and such a bad welcoming attitude.

Came here at the last minute on a Sunday, and I'm very happy with the results. I love trying…read moredifferent chrome colors, but haven't tried the pink yet. The nail tech was very nice and worked quickly.

I'm writing this saddened by my experience and service, I debated for long to even upload this…read morereview. I visit Essence fairly once a quarter for a great pedicure and get my nails done on special occasion. When I walked in, I mentioned I need a pedicure and a manicure by the time I was seated (Unfortunately) I received a phone call for about 45 seconds. By the end of call before talking to me my nails were prepped for a dip manicure and tips were being glued. I hesitantly stopped them and I mentioned - hey I want a spa manicure first and don't want tips to be added. She paused and continued to add tips and after finishing adding tips on both hands. She asked it's okay I will cut it. (Again - I didn't want any tips added to begin with) I annoyingly said sure go ahead. If you see my nails.. I absolutely did not get what I wanted. The length, the services or even the color. Nails are unfinished, didn't get a manicure service at all. Nails were not cleaned or no oil massage. Work was so poor, one side bulky, other flat, cuticle cracked, edges bumpy and uneven filled. I was very disappointed by this visit. Please know, Essence is one of my favorite spots to get a great pedicure. If you plan to visit.. please be more courageous than I was and speak up or make sure you get what you want.

This place does it all. Stacey is great at eyelash extensions. She is flexible, dependable, and…read morecares how you feel when you leave. Her nails never disappoint and when she's not available for nails there is always someone that does a great job. I have had many pedicures and not one complaint. Highly recommend.

The staff is very friendly and courteous. The salon is spacious and is extremely clean. Clients…read morecome from all walks of life. Most customers know how difficult it is to work in this industry but some have a false of entitlement and were rude toward the staff, yet everyone working there remained polite and respectful. I recommend it highly.

Front staff not the friendliest, just matter-of-fact business-like…read more Not a very thorough job on the pedicure, and used sub-standard quality of polish that took hours to harden. I felt rushed out rather than letting them dry more thoroughly like at most places. Due to this, one of my nails is already messed up less than 24 hours after having them done. I won't be going back.

Excellent service, after going to several places I landed at Lily Nail Spa and it was the best that…read morehappened to me. Thank you,

"Love this nail salon! The staff is friendly, the atmosphere is relaxing, and my nails always come…read moreout perfect every time."

Ruby took her time and did such a great job on my nails! Highly recommend her! Me and my sister…read moreloved her work!

From the owner: Ruby is a professional manicurist and esthetician with 10+ years of experience. Being a nail tech…read moreis not only a career for her, it's a passion. Her goal is to have clients leave completely satisfied and feeling beautiful.

this is my second time coming. I really enjoyed it. I will definitely come back. I recommend angie…read moreshe took her time and did a good job.

I absolutely love my nail tech Brian. This is the second nail salon I followed him to but…read moreunfortunately I have to look for another nail tech because of this salon. The owner is rude and cancelled my appt after me being 9 minutes late. They have called me before to reschedule my appointment and I've had to wait on Brian more than 15 minutes in other occasions and never mind that because he is popular and he overbooks him. But to just dismiss me and walk off while I'm talking to you is just unprofessional. I am a loyal customer and come every 2 weeks and spend $$ and will not be treated in that manner.

Easy to get an appointment and great results. Love the color options and service. Offered a…read morebeverage when sitting down and the massage chairs were amazing.

I haven't had a mani or a pedi in about a year (in an attempt to save money) so I was very nervous…read moreand excited to go back to get one. I would definitely come back! Don't know if it's a cheap place or expensive but it was $35 for a gel manicure and $30 for a spa pedicure with regular polish. My toes needed the spa treatment lol. Both the workers were very sweet, very helpful with picking out a color and very gentle! Will come back and update again.