Had John from Midgleys out today to clean our fireplace. He has done this for us many times and…read moreit's always a pleasure to see him and receive a job well done!

My husband just stopped in to find a part for our pellet stove and the guy who was there couldn't…read morehelp him because he was on his lunch break, sitting right there. We live an hour away, so thanks Midgley's for your lousy customer service. oh wait, he did offer to sell him a new pellet stove. Even if we needed a new stove, we would not purchase it here!!!

I buy our Spa chemicals from emerald, as well as have them do frequent water tests. They're very…read moreknowledgeable and guide me in keeping the water balanced. The staff has always been very friendly and are very educated in what chemicals are needed to keep us on track.

Worst customer service I've ever experienced at any business I've ever used. I will never step foot…read morein there again. Shame on me for haggling with them 3 months before giving up.

Marshalls has been our heater and A/C for maybe twenty or more years. installing a heat pump and…read moremaintenance of heater and A/C. In that time they replaced one heat pump and installed a second pump. The service department is the weak link in this company. Phone calls to make an appointment with the service department can go unanswered for hours. Leaving your phone number with a message to call back is futile. This problem has persisted for years and does not get better. Pointing out that problem doesn't change anything. Even to the service manager. The only bright spot of this department has been the technician Jeff Allen who has been great. He is an asset to this company. I can no longer recommend this company.

Marshall's service was very good. The tech met expectations by performing the necessary checks and…read moremaintenance. Plus, he was polite and interactive and gave me some hints about my heating / cooling system. The company communicated well with me, providing updates on the tech's arrival time.

We were concerned about a strong odor emanating from our laundry room, so we contacted Ye Old Town…read moreSweep. We suspected the dryer vent was slowing the exhaust, posing a potential risk. It had been many years since it was cleaned. The technician arrived slightly early and got straight to work. He seemed knowledgeable and had all the necessary tools and supplies. After getting under the house, he quickly determined that the odor was coming from the laundry area, not the dryer vent. It was the foul smell of a skunk. The dryer vent was indeed in need of cleaning; reassembling the ductwork, he used screws and tape, so I feel it's very serviceable. The gentleman was considerate and flexible because I asked him to give our wood insert chimney a mid-season cleaning. Having a strong draw is essential since it provides over 60% of our heat. So thanks to the skunk, we now have more efficient facilities and a new resource. I will put the Ye Old Town Sweep in my contacts for their service next year.

Just had our dryer vent cleaned and the guys did a great job...so if you're looking for more than…read morejust Chimney Sweep service these are the guys! Will definitely use again.

Did not do good by us! Came out moved a couple wires (knocked off lead to the augur and stated…read moreneeded new wiring harness. What why? 2 scuffed wires, ok so will tape them up and proceed with testing to find what is wrong. Tec. stated I'm not here to repair only inspect LOL. No testing of anything, no diagnostic NOTHING! Then wanted payment-For what you did nothing!!! Never seen anything like this! Where we come from you have to actually do something to get paid, seriously. Would have had no problem paying if either a diagnostic/trouble shoot or repair was done. In this case nothing! So, when he left still didn't know the problem and had to replace the augur, he broke the wire off. Wow!!! Can't believe they didn't want to make this right as we tried and hated to leave a bad review. Sad! As the owner was out and does not even know what the employee did which was lit. nothing and had he been here would have been applaud! Lit. spent seconds looking at it moving the wires and then debated for the entire time to at least do something, anything!

wow! what terrific service we get from The Stove Doctor for our pellet stove. A conscientious,…read morepersonable, friendly gentleman named Jeff cleaned the chimney, the stove, and made sure everything was in perfect order. We highly recommend The Stove Doctor to make sure your stove keeps you warm during winter and to keep you safe from risk of fire.

The service technician is the best: friendly, professional, considerate of my house and very…read moreknowledgable. I appreciate getting the same guy every year who knows my setup. (He also gets high marks from Kevin the cat.)

Very educational about the installation and what to expect. The installers were on time,…read moreprofessional and very tidy. I had gotten three other bids, two of which are big in Eugene and they expected me to do all the measurements, buy the stove and then find me an installer! I highly recommend Ambassador for their professionalism, quality and friendliness.