Just wanted to Thank "Perfect Heating & Air" for their Ultimate Professionalism in installing & trouble shooting both my Jobs Your Husband is a Master Craftsman & Ollie is also a Professional is who is learning from the Master "Chris~ Obi-Wan Kenobi" The AC Force is with me because of your Ultimate Pro's at Perfect Heating & Air. Nikolaj O. read more

My AC stopped blowing cold air over the weekend, so I contacted Perfect Heating and Air. Luckily, they had a cancellation on Monday and were able to come out to check the issue right away. They quickly identified the problem with the capacitor and replaced it within a couple of hours. Their prices were very reasonable, and Audra kept me updated with excellent communication throughout the process. I was very happy with their service and would highly recommend them! read more

Wow, what a pleasant and professional experience I received from Raymond Kinder with "Perfect Star Heating & Cooling." I can see how the companies name is "Perfect Star." Raymond arrived within the quoted time and taken the time to explain the issue I had with my furnace and resolved the issue in a timely manner. As a mechanical engineer my expectations are high and Raymond exceeded my expectations. I would recommend Raymond and Perfect Star Heating & Cooling. read more

Today has been one of the hottest days of the year here in Poway. I texted Audra and she immediately responded. Being a Sunday and knowing their office is closed, she responded kindly and asked how can she help. I explained the symptoms to her and she said thank you. Will be there in 20 minutes. They arrived to my home and looked at the power supply, thermostat wiring, drainage system, with diagnosis and resolved by unclogging a drain which helped to make sure the safety switch was reset They also checked the AC unit and compressor to make sure everything was well charged and working properly. They were in and out of my home within an hour and a half. I cannot say how professional and kind Ollie and Kristian were. They communicated every step and explained what they were testing. They asked permission to enter the home and educated me how to better care for my units. They recommended another check in about a year to make sure unit is ready for next heat wave here in Poway. read more

This is an excellent family run business. I have had three furnaces and A/C units in three different houses replaced and serviced by Chris over many years. He is "old school craftsmanship" at the finest. I recommend them without reservations! read more

Chris was super! Very honest. Told me my kind of unit only needs servicing once a year since its a dual unit with a heat pump. I am referring him to everyone in my area!! Audra is in the office and takes care of everything! read more

This company offered the best price, longest product warranty and best service of any HVAC i have used. They are truly family owned and operated, Chris and his son Siegmund, which correlates to better and more caring service. While they were here we were ordered to evacuate because of a near by wildfire. Siegmund immediately unloaded their truck and offered it along with his help to load anything we wanted to take with us. Just a great company with wonderful people. read more

I really can't say enough good things about Perfect Heating and Air and I love that I was able to work with a family-owned business. We've lived in our house for about three years and although I replace our filter regularly, I had never really had our HVAC system serviced. After poking my head in and seeing how dirty the blower motor was, I knew it was time for a thorough cleaning of the motor and coil. I reached out to Perfect Heating and Air since they had good reviews and are also located in Poway and I believe I spoke to Audra. Audra was very kind and informative and didn't seem bothered by my incessant rambling about how little I know about HVAC systems. After a brief visit by Chris last week, I received a quote the following day which presented what seemed like a good price considering I didn't know the last time everything had been service and inspected. Chris came by today and arrived at the exact time he was scheduled to start and quickly began disassembling and cleaning everything. The whole process took about 3 hours which is less than what they told me it would take and I feel much better running my AC now as we transition into the hotter months. Although our unit is old, I feel like it's been brought back to life and I don't feel skeptical about running it. Really appreciate the open lines of communication, promptness and professionalism afforded to my wife and I by PH&A. On a side note: Since this transaction took place during the COVID-19 pandemic, Chris took necessary steps and wore an N95 mask the entire time he was here. Additionally, he wore shoe booties and made sure he took them off when going outside and on when he was inside. read more

We returned home on Saturday, New Year's Eve, to find our furnace had died while we were gone. Trying to get someone out to fix it during the holidays was an exercise in futility. I called the company that installed it, they said they would call us back, but didn't. Then on Sunday, New Years Day, my wife suggested trying some of the DIY YouTube videos on troubleshooting furnaces. I logged into one site and the technician was very good and led me to test the flame sensor (it was good) and ignitor (that was the culprit). The tech said that the home warehouses would carry a replacement ignitor. Nope, you have to order it for delivery in 10 days - the same time frame if I had ordered it myself. On Monday after the holiday, I called one of the HVAC companies that advertised on TV. They sent someone out on Tuesday, and they verified my diagnosis. But they wanted to replace the entire furnace - it was out of warranty, you know, and it might fail soon. I thanked them and wrote them a check for the service call. Then when my wife was playing Mahjongg, one of the players recommended Perfect H&A. I called Audra and Chris and made sure they had the ignitor on hand, and we scheduled a service call for Wednesday, the next day. Chris arrived early, and in less than an hour replaced the part, installed a new filter, and tested it out. Perfect! So, after 4 days and nights of living next to a small space heater, it was heaven. What more can I say. They were helpful when we needed them and didn't try to scalp us with the repair price. Perfect is now our go-to HVAC company. Thanks for your help, Chris and Audra. read more

I always recommend Perfect Heating and Air because I've heard good things about the company and I like to support local businesses. They recently put in my neighbor's air conditioning and the price was VERY reasonable! They are also super responsive and professional. Recently I needed their help! Audra got back to me very quickly and managed to get me an appointment the next day (thank goodness as it was 85° in my house). It was a quick fix and luckily I didn't need a new air conditioner. This company is honest, professional, and reliable, I can't say enough good things about them! read more

Chris and Audra are great people to work with. I have done numerous construction projects so I am very picky about who I award the jobs to. Chris helped me relocate the furnace when I did a major remodeling project in the basement level. He also did some duct work for me and added a wireless thermostat remote for the HVAC. Chris did the project in 2 phases and each time he arrived on time and his work is very clean. He was willing to work around the other trades during the construction to make my project possible. I always enjoy working with Chris and Audra! read more

I have used Perfect Heating a number of times and have always been 100% satisfied with the service provided. This is a family owned, husband and wife team. Excellent response times, quality workmanship and excellent service. I highly recommend them. read more

Always professional and will explain exactly what is wrong and why. Family owned, personable and very kind. They are my go to and I highly recommend them! read more

Perfect is right. To start with, Christian said he would be at my condo at 10am and darn if my doorbell didn't ring at exactly 10:00am!! (and it is not always easy to find the individual units in a condo complex!). Next, and more importantly, he was friendly, efficient and thorough. Thankfully the fix was relatively easy, a "missing" fuse in my AC unit. I would absolutely call Perfect Heating & Air again, and recommend them to friends, as well as those of you searching here. read more

I'll start out with the good. Very courteous, nice, timely and overall great customer service! As far as my experience I had an appointment to diagnose my broken unit and was charged $90, not terrible but you can find a cheaper diagnostic. After inspection my unit needed a major part and he said he was going to contact the manufacturer since it was still under warranty and then contact me with a repair estimate for the labor. He never contacted them and after a week I contacted them myself. The manufacturer reached out to him and could not get a hold of him so I sent in the estimate myself. They offered to have someone else come on them to get a second opinion since he was not replying to them and they needed to send the part to a professional (obviously). I did and it turns out Chris' diagnosis was correct. I have to give him a negative review because he left me hanging. Delayed the process about 2 weeks and I still had to pay him. Maybe all of these positive Yelp reviews is keeping him to busy. Maybe if you have a quick job (maintenance, etc) use Perfect, but for bigger jobs go with someone else. read more

We are using Perfect H&A for the second time now. The first was installation of central air in our last home and this time for a mini split in a new granny flat. Both times, they've provided the best service and estimates. We've never felt taken advantage of (can't say that with others - for example, one company quoted $6k for the mini split, which we knew was ridiculous, and in came Perfect with a completely reasonable quote of $2100). Why we even bothered with other quotes I can't explain. We're going on a year of renovations, inside and out, and Perfect is one of only 3 companies we recommend without reservation. Really an excellent and ethical company. read more

As the other reviews indicate Perfect Heating and Air are great! Chris and Audra seem to truly care about the people in the community offering friendly, prompt and honest service. What we appreciate most about them is that they never try and sell you more than you need and charge a reasonable and fair price. read more

Perfect H&A installed a brand new ducted heating system at our house in 2017. It is highly efficient, was affordable, and has run perfectly for 2 years now. They were highly professional, easy to work with, and I wholeheartedly endorse their work! read more

Team at Perfect Heating & Air saved the day! They were able to come out on a short notice and fix our out of order Nest Thermostat, which was not receiving power due to a faulty condensation pump. Very professional, and quick to respond - couldn't be happier. Thank you!! read more

We had a wonderful experience with Perfect Heating and Air. We had a new HVAC system installed, including all duct work, last year. Chris and Audra were easy, professional, and pleasant to work with throughout the install. Install was fast and went very smoothly. Chris is the perfect house guest and so clean! We have had a ton of work done on our house by several contractors, and nothing compares to the care Chris took every time he entered our home. I would highly recommend them. read more

I would like to thank Chris and his Helper for aranging a sunday install of a new heather in Poway thank you bouth for your hard work and a fine job . read more

Excellent company, excellent work! They are knowledgeable, dependable, responsive, trustworthy, and professional...so basically perfect! Chris walked us through replacing our furnace and redoing all our ducting without overselling us on anything. Such a pleasure working with him and Audra and I would highly recommend them to anyone without thinking twice. read more

Heater wasn't working. They came out very prompt, professional, and reasonably priced. I am very happy with the work they did. Would highly recommend them to anyone. read more

Fixed a leak we had in our air conditioner, very quick and very nice. Highly recommend.

Could not be happier! AC went out last night and due to the current heat wave all HVAC places were super busy and could not see me for a week or better. Perfect gave me three days for an apt. but also put me on their standby list. Had my AC fixed by 2pm that very day. That is good service! Chris was personable, professional and polite. He diagnosed the problem as a capacitor for the compressor and had me chilling in 30 minutes from the time he pulled up. A neighbor saw him working on my AC and they asked about vent cleaning services. After listening to her he advised her that her case didn't warrant it. Add honest and trustworthy to the list of attributes. I will be keeping this number for future use! read more

Trustworthy, professional, and just plain nice. Wow. What a wonderful business model!!! Audra and Chris are a perfect team.

Wholehearted recommendation for this company, a small, family-owned business that is responsive, attentive, careful, and expert. They knew what an excellent job looked like, and did whatever that required, whether it had been detailed in the work order or not. They removed my AC unit, furnace and old attic ducting, replacing with a high-efficiency air handler, heat pump, wifi thermostat, and insulated ducting, with all the hauling, wiring, surge protection and breakers this entailed. They added an air intake vent I forgot to ask for, they bracketed down a drainage pipe the last contractor left on the dirt. They cared. I interviewed a number of companies, one of which was capable, but so big and so swamped it did not follow up or handle details well. Perfect Heating and Air answered every question, provided enthused customers I could query (I am now one of them), and worked patiently and thoroughly, even finishing a day early. I thought the price for the job was fair; after seeing their work ethic and their quiet competence, I am not sure they charge enough! When I got my final invoice, it included a date and time next year for a complementary check-up on the system. They have a family pride in what they do, and it shows. read more

Heater not working, called my regular heating guy after a week of no show no call. I found perfect heating and air through yelp. Called Wednesday afternoon and Thursday morning 8am heater was fixed. Very happy with service and will defiantly call them again. Very friendly staff. Bonus is they are local. read more

We had Chris install a new heating and air conditioning unit in our home. I am pretty picky about having someone come into my home to do work so I have a high bar. Chris exceeded this high standard. Here are some specifics: He gave us a competitive price, showed up to our house on time (positive German influence here!), was neat and clean, courteous and seemed very knowledgeable. He completed the project in a timely manner and did a fantastic job! I maintain that you don't really know how good someone is until there is an issue. (Some people claim they have a good doctor but have never really put that doctor to the test with a crisis situation, etc.) Ours wasn't a crisis, but the outdoor A/C unit arrived with some of the coil units damaged (matted down spindles) on the inside of the unit-- obviously occurring either at the plant or in transit to our house. I noticed this, pointed it out to Chris, and he called up the manufacturer right away and had them replace the unit before it was even installed. Very nice. One final and very important point. We had several people come to our house and bid on the installation job. What I really liked about Chris (Perfect Heating and Air) was that he was going to do the work himself--and he did every bit of it on his own. Some of the others who came to our house were just the "bidders" and they may oversee the work but were not going to be doing any of the actual installation themselves--that could be done by anyone--anyone! I liked the fact that Chris did the bidding and installation himself. He's a hard-working guy and I was happy to give him my business. Would definitely do it again. read more

I called for an estimate and had an appointment so I called off work to get my a/c serviced. No call, no show, no nothing. I called the guy back and he said he did not think I had an appt. Huh? I don't know how he got such a high rating on here, it must have been from his wife and kids and friends because to me it was a complete waste of time read more

I had a 20 year old unit not working at our home. Chris identified the issue on the phone, gave me a quick appointment that worked for me, came out, did the repair, identified a wiring issue which he repaired at no charge and the unit is back up and operating. Not upsell or bait and switch, very reasonable pricing. He was a very well trained, professional technician. Polite and very respectful - absolutely will use again. read more

We were looking to update our home to central air and had a few companies come in for estimates. He took the time to explain everything and did not try to sell us things we didn't need. The competing companies quotes were 2-3x more. The work was done very fast and no issues. We found him to be very honest and straight forward. Our house is now very comfortable. We highly recommend without any hesitations. Thanks Chris for a job well done, we are very happy! read more

Christian was amazing!! He came out three times to fix the nonsense that was going on in our attic. He spoke with Honeywell numerous times to fix the situation and on his second trip (full day in the attic) their instructions gave no results and he didn't even charge us for his time. He called us back with another course of action from Honeywell. And TA-DA!! Perfect Heating and Air in our home!! read more

I can highly recommend Perfect Heating and Air! He was on time, courteous and professional. I had another company come out the day before calling Perfect Heating and Air. I felt the other company sent a salesman rather than a repair man. I won't go into numbers but the cost was exorbitant. They also wanted me to buy a new furnace rather than repair my unit. Chris came over, on time, and found a minor problem right away He fixed my furnace at a reasonable fee. I feel Perfect Heating and Air is a trustworthy, knowledgeable company and would HIGHLY recommend them. read more

Highly recommend Perfect Heating and Air. Chris was on time, extremely courteous and professional. Our AC went out and he came out, did everything he could to try to fix it but in the end we needed a new unit. We received the estimate on Friday and on Tuesday he came and installed the unit, in the middle of the heat wave we have been having this was truly appreciated. He walked me through everything and asked before he did anything. It was a great experience working with both Chris and Audra. Thank you both so much! read more

Great company, great service, very reasonable prices and they offer good equipment. We got several estimates for air conditioning and ended up very satisfied with what we received from Perfect Heating and Air. It was installed quickly and everything works well without any problems. read more

I highly recommend Perfect Heating and Air. They installed an air-conditioner for me last week and they were prompt, friendly and had competitive prices. They were incredibly thorough and helpful. Before I even hired them they provided me with a lot of useful information and answered many questions to assist me in making the best decision for my air-conditioning needs. They are a trustworthy family owned/run business and I would recommend them to family, friends and business associates. read more

Just had a five ton 16 seer unit installed by this company and they are first class. Very responsive office staff and a true professional in Chris, the installer. He is a very hard worker that knows how to get the job done right. Highly recommend this company! read more

Polite and prompt phone interaction. Came out the same day. Service was polite and professional. Picked up required parts and came back in an hour. Reasonably priced. read more

Perfect Heating & Air replaced an old gas wall heating unit in my condo, and the entire experience was seamless. I had gotten 3 quotes from different companies, and chose Perfect Heating & Air because Christian/Audra replied quickly, offered a reasonable quote, and were very professional. The job went perfectly, so I will definitely work with them again, and would highly recommend their services. read more