We wanted to take the time to leave a detailed review for SSHC (Straight Shooter Heating & Cooling) because of the exceptional customer service and professionalism we experienced from our very first phone call through the successful installation of our brand-new HVAC system. What made our experience especially noteworthy is that we weren't replacing a system that had completely failed. Our previous HVAC system was installed in 2000 and had remarkably served us for more than 26 years without any major repairs. It was still functioning--our heating and air conditioning worked when we needed them, there were no apparent leaks, and the ductwork appeared to be sealed based on what could be examined. However, after more than two and a half decades, it was becoming increasingly apparent that our old system simply wasn't operating as efficiently as today's newer systems. We also had to consider how much longer a 26-year-old system could realistically continue to serve us. We discovered SSHC through several of my co-workers. A few had recently upgraded their HVAC systems and had nothing but great things to say about how well they were treated, particularly their experiences with Michael. We figured it couldn't hurt to have SSHC evaluate our system and provide an estimate so we could determine whether replacing it made sense. From the beginning, Michael made an excellent impression. He thoroughly examined our existing HVAC system and all of its accessible components. What we appreciated most was that he didn't come into our home looking for reasons to sell us something we didn't need. He was very straightforward about the condition of our existing system and acknowledged that it was still working. At the same time, he explained that its efficiency was nowhere near that of a modern system and discussed the benefits and considerations of upgrading. Michael provided us with three or four recommendations appropriate for our home and explained them without making us feel pressured to choose any particular system. His approach was transparent, informative, and genuinely low-pressure. That meant a lot to us because replacing an HVAC system is a significant investment, and we wanted to feel confident in our decision. Ultimately, my wife and I decided to retire our 26-year-old system and move forward with a new HVAC system. Several factors went into that decision: we already knew three people who had purchased systems from SSHC and had very positive experiences; we felt extremely comfortable with Michael's straightforward approach; we were satisfied with the pricing in the estimate; and we were impressed by the many positive and relatively recent Yelp and Google reviews. Once we made our decision, the installation experience was just as positive. The installation crew--Dillon, Mario, and Frankie--did an excellent job removing our old HVAC system and installing the new one. They were thorough, careful, and respectful while working both inside and outside our home. They also took the time to answer all of my questions throughout the installation, which I really appreciated. Michael also stopped by during the installation to check on the progress, answer questions, and make sure everything was going as expected. He even took the time to thank me again for choosing SSHC when we could have selected just about any local HVAC company. That personal follow-up was another example of the level of customer service we experienced throughout the entire process. Another nice benefit was being able to take advantage of SSHC's 18-month, no-interest financing through Wells Fargo, which gave us some additional flexibility with such a substantial home improvement expense. Overall, we could not be happier with our experience with SSHC. From the initial estimate to the final installation, we were impressed by their professionalism, reasonable pricing, transparency, communication, and attention to detail. Most importantly, we never felt pressured or rushed into making a decision. We felt that Michael took the time to assess our existing system honestly, explain our options, answer our questions, and allow us to make the decision that was right for our home. The installation team then carried that same level of professionalism and care through the replacement. If you're in the market for a new HVAC system--or need any heating or air conditioning work--we would highly recommend Straight Shooter Heating & Cooling (SSHC). Based on our experience, they have certainly earned their reputation for taking care of their customers. We honestly wish we could give them 6 stars, because 5 doesn't quite seem to capture how pleased we are with the service we received from start to finish. Thank you to Michael, Dillon, Mario, Frankie, and everyone at SSHC for taking such great care of us! read more

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Paid over 11k to get a new ac from these guys. They talked a great game. But when they installed my a/c this is what they left. A COMPLETELY ruined vent that they left exposed and parts pushed put to the point where my kitchen door wouldnt even shut. I contacted Sal who instructed me he wlukd fix the situation and repair the door with a replacement. Its been over 3 months and he hasnt reached lut to me once. Ontl when i text him he goves me "promise" to come fix it and still hasnt. DO NOT RECOMMEND! Their work is laughable and will leave your house thinking this is ok lol read more

Straight Shooter Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Santee, California

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Super impressed with Straight Shooter from our initial meeting with Michael Amadeo (One of the owners) To the installation of our air conditioning/heating mini split by Johnny and Ray. Michael took the time to discuss our needs, look at the house inside and out and give us options for air-conditioning systems. Installation of the mini split by Johnny and Ray was terrific! They were punctual, professional, good communicators, and did a great job. We appreciated that they took the time to explain everything to us during the install, and also afterwards regarding operation of the system. We definitely will call them with any future heating/air-conditioning needs, repairs or questions. read more

I'm so glad I went with this company ! With all the HVAC companies out there it can be hard to know where to turn. Our air-conditioning unit broke in the hottest week of the year. I called these guys and they got someone out the next day. Thomas was our technician. He was courteous and professional and skilled. He was able to give us better news than what I was expecting and my repair was much easier and cheaper than I expected! He even threw in a service plan where they come out a couple times a yr to inspect and clean the unit! Now I can see why they have 5 star reviews! I didn't see one bad review for them which is why I chose them. Oh and it was free for them to come out and inspect. They did not charge for that. They are the only ones I found still doing actual free diagnostic inspection! Definitely recommend these guys! read more

I replaced a 30 year old HVAC system with new 2 Carrier HVAC Units. I got 3 estimates and Straight Shooter came in with not only the best price but best equipment. The install was seemless. Kenneth, Mario, and the entire team were in/out in a day. They were courteous, clean and professional. My new system is way quieter and the air feels much better. I would definitely recommend them. read more

The entire experience from quote to installation was phenomenal. From the sales, sales support, to the technicians they were straightforward, responsive, professional, friendly, communicative, hard working and competitively priced. Sal in sales, Megan in the office, and Kenneth in the installation - all did a phenomenal and each interaction was extremely positive. I had an HOA and had to get documents over quickly for an expedited approval and Megan made it happen. Sal in sales was straightforward, zero pressure, knowledgeable , personable and got me a very fast installation date. Kenneth skillfully , diligently and courteously worked through a very tough installation to the very end. An important point to note - they use the best names in HVAC equipment with the best reputation for reliability. (Other companies use budget units and don't pass the savings along., as I found out through my vetting process). I can't say enough about the Straight Shooter Team! They live up to their name! read more

For my consultation visit, I was notified the technician would be arriving late a few mins before my original window ended. I was not provided with a new estimated time of arrival and just had to wait around. The technician ended up coming by over an hour later. I had to leave work early for this consultation and was treated as an afterthought. My technician was very friendly and informative, which I appreciated and is the only positive I have about my experience. I ended up signing a quote for duct cleaning while he was still there and I was sent an email confirmation immediately. After a month of waiting for someone to reach out to me to schedule my duct cleaning, I emailed them to invalidate the signed quote since I hadn't heard a peep from them. The response I received said that they have no records of a signed quote from me and that they called and left a voicemail. I didn't receive a call or voicemail. I'm not sure what is wrong with their system or procedures, but my overall experience with this company is negative and unprofessional. read more

This company charged me $249 on 1/22/26 without any explanation. We did not call them, we did not authorize work to be done, and they did not come out to our house for any reason, on or about this date. This is unprofessional and will be noted. This will be resolved. Update: Ken (one of the managers) contacted me in response to the fraudulent charge. He explained to me that his company had made a critical error and he apologized. They have since refunded me my money. Ken was professional and courteous. His prompt communication was appreciated. read more

They were able to come out right away, diagnose the problem, and fix it all within a few hours.

Highly recommend Straight Shooter for all things HVAC. The entire team was a pleasure to work with but a huge shout out to Sal, Ryan and Jeffrey. I had to replace my entire HVAC system and they walked me through every step of the way and were able to replace it quickly and efficiently. They also worked with me financially and I feel like I got a great deal on top of excellent service. Great experience. 11/10 read more

I had project and yelp sent out email to multiful contractors automatically. They were so fast and kind until I gave them my phone number a week ago. After that never contacted me at all. They took my personal info and that is all. I am not happy for the situation read more

Oh my gosh, I can't even tell you how pleased I am with this company. After getting some outrageous estimates from a couple of the big guys. I decided to check on Yelp to see if there was a mom and pop who would be better suited. I found this company And they sent Nick out right away. Nick diagnosed my problem immediately and went right to work fixing some wires that were unplugged and even found a part replacement while he was here. He came back with with the part and now I am good to go. Super responsive, courteous, professional, and the cherry on top is it was way lower than everybody else. That's a win all the way around! I am super pleased with Nick's professionalism, his thoroughness and his attention to detail. He was super nice as well. I would definitely recommend him and straight shooter heating to anybody else. If I could give 10 stars I would. Thank you read more

We needed to replace our HVAC maintenance company since ours stopped servicing in our area. After reading the reviews we contacted Straight Shooter. Easy initial phone call, text confirmations, and follow up on who was heading our way. Mike Reif was kind, knowledgeable, explained our needs and took care of us. Our HVAC is tuned up and ready to go should we need it! Thanks Mike! read more

Straight Shooter Heating and Cooling provided a fantastic experience. After requesting a Yelp quote, they contacted me within minutes and booked a same-day appointment the next day.The technician, Jordan, arrived early after checking my availability. He was highly professional, knowledgeable, and accommodating of my work meetings. He explained my AC system, possible causes of my issue, efficiently diagnosed and resolved the issue without any unnecessary work/upcharges. Straight Shooter is now my go-to for HVAC help. read more

I went to Straight Shooter looking for a second opinion when another local company's assessment was going to cost me thousands. I was scheduled and back to running within 24 hours... all during one of our hottest weeks. I expected at least a week turnaround, but the tech arrived (early) and we were back to normal for a FRACTION of what was initially quoted to me by the other company. While the other company was quick and responsive, they didn't bother to offer solutions to what turned out to be a simple fix for a relatively new unit. Straight Shooter not only assessed the current issue, but did give us a heads up for some preventative maintenance to consider for some potential issues that could occur down the road. Thanks to Ryan, Straight Shooter, and their ChatBot/AI scheduling for superior service! read more

We've been having issues with our AC and Straight Shooter sent Aaron over to take a look. He was very professional in his demeanor and took his time to carefully diagnose the issue. Fortunately, it seems like a simple fix and he was very thorough in his explanation of what the issue was, what our system is capable of and how to avoid the issues in the future. We also appreciate his willingness to follow up when it really gets hot out to make sure our family is able to be comfortable and safe for our little ones. We would definitely trust him to come out again if ever needed. Thanks Straight Shooter! read more

Three companies were asked to give me bids for replacement of my 25+ yr old system. One did not inspect the furnace's heat exchanger, saying he didn't want to move such a good looking furnace! His bid stated that it did not include the cost of permits to replace the ac. Another bidder did not bring any diagnostic equipment, but was very ready to come back to repair or replace the ac and would at that time inspect the furnace. His bid for replacing the ac did not even mention the need for permits. And then, there's Straight Shooter. They were already my service company and at check up time, Rich was concerned about the refrigerant level. He asked to come back on a warmer day to be sure the cold had not given a false reading. Rich also suggested it was time to find out if the aging system needed replacement due to some others signs. I asked him to arrange that, so Scott came the same day Rich returned. At that time, a crack was found in the furnace heat exchanger. Also, it was determined the ac refrigerant loss was so significant, repair would be too costly, especially for the ac's age. Scott kindly spent enough time with me explaining options that I had clarity about them. Just a few days later Eric, Dillon and Forest installed a heat pump that does both jobs! I am well pleased. The Straight Shooter Company IS a straight shooter! read more

First off, let me just make sure I mention that Aaron M. went above and beyond to make sure my ac/heater were working right before the homeowner inspection. So originally, it was just going to be a typical yearly maintenance and I had looked up on Thumbtack to find a company that can come out asap to get it out of the way. Straight Shooter reached out promptly and got the appointment for next day. Aaron came out and inspected the attic. He was very honest and not trying to upsell me and gave me different options to go about it. I truly appreciate Aaron for speaking to my realtor afterward to get her thoughts on what she and I should do. The fact he was happily to explained it again to my realtor as well is appreciated. The price he gave us was beyond reasonable!! Can't put a price on making sure your home is safe. Especially with smaller children Straight Shooter was able to get their guys to come out the day after. I'm still trying to wrap my head how that evaporator coil was able to get up in the attic with that small space. Lol but they did it!! But they came across a problem and Aaron literally came out at 7pm that evening for two hours to try to figure it out. I have a 2 story home and two separate ac thermostat that control upstairs and downstairs. Aaron apologize that he would get one of his guy to come out Monday at the earliest at 7am to get this taken care of and sure enough, they did!! Aaron and his guy Scott got it knocked out in an hour!!! Side note: Aaron made sure that my daughter and I would have heater working upstairs for the weekend since it has been super cold at night. I truly appreciate a company that goes above and beyond for their customer!! Would definitely recommend Straight Shooter for all your HVAC needs read more

Straight Shooter Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Santee, California

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The tech was nice but rinsed off the unit and not below it whete it was very dusty and dirty.

I believe we found Straight Shooter on social media. We met with Michael A. for an initial quote. He was very friendly and is a professed Christian. The installers, Luis, Oscar, and Chuck arrived right on time in the morning. We were anticipating them to be here all day, but they were finished hours earlier than expected. They were knowledgeable, friendly and answered all of our questions we had during the installation. I loved that they were considerate and put covers on their shoes when they came into our home. They gave us an overview of the system, how to use the thermostat which after one day, was very simple to use. The house feels so much better with the new system. I would absolutely recommend Straight Shooter for your HVAC needs!!!! read more

Straight Shooter Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Santee, California

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Company's professionalism amazing! Melissa, who answers phone went out of way to arrange for Chris, one of the many first class employees to meet and discus problem followed by two gentlemen who installed new air conditioner and heater to Michael, vice president who explained in detail what problem was and how repair to be conducted. All employees each very knowledgeable. Pleasure finding and working with a company that put's the buyer first making sure buyer satisfied with product/installation! Professional to the fullest! read more

Fantastic service by this team! They were able to come out quickly to our property for a mini-split tune-up. For those who have them, you know it can be hard to find someone who will service units they didn't install and have available appointments. Also, we have had some companies in the past do the bare minimum to clean the units... not Straight Shooters! They were very thorough in their cleaning and ensuring the units were in great working order. Their pricing was competitive and they also do a package were you get 2 cleanings per year, so we will be using them to ensure we are staying up to date on our maintenance. read more

I was having thermostat issues. Straight Shooter Heating & Cooling sent over their technician Rich Bates. He professionally explained the issue that i really had and provided a complete diagnostic. Without his industry knowledge i would have probably damaged my AC unit through continued usage. I appreciate this company and will only use them moving forward read more

Gotta give a big shoutout to this company. From the friendly and helpful woman who took my initial call to the technician Rich who came out, the service was first class from start to finish. They were able to come out the same day to repair my 15-year-old AC unit. The pricing was fair, and I really appreciated that they explained my options clearly instead of pushing a one-size-fits-all solution. I'll definitely be calling them again when it's time to install a new unit. Straight Shooters truly live up to their name--honest, professional, and dependable. read more

What a great experience with Straight Shooter ! Outstanding customer service , personal follow up from the Owner, Mike , and an impeccable job of installing a split AC unit . If you're on the fence , CALL THEM!!! read more

The straight shooter team made the whole installation process of our splits super easy from start to finish. I reached out to straight shooter on a Monday describing what I was looking for and Carlos came by the next morning to look at the task at hand. He was super helpful on giving his recommendations for placement of splits in our rooms and what kinds are best. He was able to give me a quote the same day which was very competitive to the other offers I was given. I was so happy with the price we decided to move forward with the work the next day. Kenny Oscar and chuck did an amazing job with the installation. They were in and out in one days work and they installed 3 splits in our house and whatever the work that goes with all that on the outside of the house too. There was no mess left behind and everything works great. Highly recommend them! read more

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Straight Shooter is a great group and are very professional! They were very responsive/quick on scheduling a survey, going over the requested services, scheduling the install, showing me and explaining to me the install, testing everything, cleaning up after themselves, and handling the financials. Mike did a great job with the survey and going over the different options and going over the value of the install/service. The final pricing of the services were explained very well and the overall effort was above-and-beyond! Ryan, Mario, and Frankie were very thorough, came very-well prepared for the install, and made sure everything was successfully operational before leaving. They did it all in a very timely manner, showed that they cared for their quality of the install/product, and were very polite. Brittany and Sandy were also very helpful in assisting with the financials and making sure the payments were taken care of correctly. Would definitely recommend this team for all HVAC services! Definitely will keep their point of contact for all future services/projects! read more

Exceptionally pleased Straight Shooter. They showed up and saved the day. While I was out of town on vacation my tenant had issues with the AC intermittently failing during a heat wave and it was becoming a medical issue. The company who I had bought it from was always slow to respond, requiring days for service calls to just take a look at it, and they had broken it during past maintenance. When they told us it would be days until they could come out, I went looking for a company that would show up when we most needed them. Straight shooter came through for us, coming out the next morning and worked the entire day until it was completely fixed. They stuck to our agreed upon quote, even though they had to do extra work to make sure it wouldn't have the issue again. Turns out the issue was due to the original company mis-installing my condenser. The customer service was excellent and my tenant was exceptionally happy with the service he received. read more

I had a maintenance technician (from another company) come out to my house. He told me that our AC unit needed to get our capacitor replaced...it would cost an additional $300+ I said let me think about it. Long story short, I found this company (Straight Shooter) and the OWNER came out and he took a look at told me that the capacitor DID NOT need to be replaced and he did not charge me a dime. Such honesty is not common enough and I will for sure be using this company moving forward! Highly recommend for their expertise, experience and character read more

Straight Shooter Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Santee, California

Once again I have had stellar service from Straight Shooters. I thought I had an HVAC emergency when my AC suddenly switched off on a hot day recently. Scott Bergen, the owner, came to my rescue and even when it became clear that I did not have an HVAC issue but an electrical issue, he continued to offer helpful input. This is a man and a company that goes above and beyond in its customer service. Straight Shooters installed my new furnace and heat pump 18 months ago and every interaction with them and all their work has been stellar. read more

I needed a solution on how i could re-route the duct work in my kitchen ceiling so I could eliminate my ceiling soffit and install ceiling cabinets. The situation was challenging due to the direction of the ceiling joists and location of where the ducting dropped down from the second story. Straight Shooter came through for me by rerouting the ductwork to go through my hallway ceiling and then also installing new vents in the kitchen and room next to it. They did great work for a great price. I would highly recommend. read more

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We were supposed to have a consulting appointment today. We left work to be home in time for the appointment, and nobody showed up. No call. Nothing. Thanks for wasting our time. read more

Great company to work with, professional all the way. Had Kenneth, Rayy, Ryan and Frankie install a complete heat pump system with all new vents and ducts. Great communications from the company and the crew. The guys were courteous, skilled, and clean. Job looks and works great. I highly recommend Straight Shooter. read more

After 2 years of HVAC issue with central heat and air, I decided that mini splits were better for my condo. Scott came over, checked it all out, gave me 2 quotes and BAM! One week later I have something that is actually cooling!! His crew, Chuck and Oscar were AWESOME! Super kind, thorough and very knowledgeable!! Meticulously done and I couldn't be more happy! Highly recommend them!! read more

Straight Shooter Heating and Cooling - Living room area - Heating & Air Conditioning/HVAC Near Me - Santee, California

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Truly amazing service! Jordan went above and beyond to help me out. I really value that the company focuses on actual solutions rather than trying to sell you a new unit you don't need. It's clear this company is run with a lot of heart and honesty. Ken (one of the owners) is a total Straight Shooter. I'll definitely be using them for all my HVAC needs from now on. read more

Tale as old as time, but our A/C went out during a +105° heat wave. I'm a handy guy, but this was above my pay grade. I did the 'request a quote' option on Yelp and had about 6 companies reach out within an hour. Straight Shooter was one of the first to call back, and they had the earliest availability for a diagnostic. Rich, the tech, was a stand up dude. The repair costs were in line with what I expected to pay, but the real value came from the feeling that Rich went that extra mile for me. The A/C is blowing cold, so call it a happy ending. read more

From the start when I spoke with Michael upon viewing my home for upgrading my furnace which had gone out, and adding A/C to my 60yr old home they Eric, Ray and Dylan all were competent in their ability to get it done. I had several other HVAC folks come over and basically tell me in order to add A/C to my home I would need to have the Line-set A/C lines run thru the ceiling of my living room! Not an ideal thing to have un-sightly lines thru the interior of the home. Straight Shooter was able to run those lines thru the short attic space with little to no fan fare. Kudos to the all these guys I mentioned, They are the real deal. read more

Straight Shooter Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Santee, California

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Michael was very patient to my many questions early on because it's a huge investment for us to get a ductless mini-split. He was accommodating to work with our budget. The installation crew (Chuck, Oscar, and Luis) did a very clean and expeditious job. Project took only a few hours. Very nice and professional guys. Bonita at the office even registered our mini-split's warranty with Mitsubishi for us. Thank you, Straight Shooter team! read more

Straight Shooter Heating and Cooling - GS 18k Btu single zone unit - Heating & Air Conditioning/HVAC Near Me - Santee, California

Absolutely amazing from beginning to end. Communication, installation and aftercare are top notch. Will work with them again in a heartbeat. read more

Straight Shooter, service tech Rich Bates, came to my home for my annual HVAC tune up. Rich was very thorough and knowledgeable. He explained my services needed in laymen terms that made sense. He spent considerable time and did not rush the job. I am extremely satisfied with his work and will request him in the future. Also Straight Shooter had done some duct work about a year ago and I mentioned some flow issues. Rich said he would send out someone right away to correct the issue. I highly recommend Straight Shooter for your HVAC needs. read more