INCREDIBLY DISHONEST. My family has already spent $680 dollars with Jenny...and she kept lying to me yesterday at my dress fitting. Here's what happened:
My sister used Jenny for alterations on her wedding dress. She paid $500 (knowing that while expensive, Jenny does good work). And my sister recommended her to me for my upcoming wedding.
Before I had Jenny fit my dress, my fiancé and I brought her his tuxedo. She charged us $160 for the jacket only. We paid it and tipped her $25 as a gesture, knowing she would be doing my dress next (what a mistake). I also left my dress with her and booked my first fitting for a month out.
When I went in yesterday for my first fitting, I brought my stepmom with me. Jenny handed me the someone else's dress (someone named Emmy) and told me to put it on. I let her know she had the wrong dress and then once I was in my dress, this is what I asked for:
1. Straps removed
2. Dress taken in at bust
3. Breast area made less "pointy"
4. 1-point bustle
5. Belt removed and new belt added in its place
Jenny told us that for all of this, "including the belt swap," it would be $440. We reminded her that my bridal salon was paying for the belt swap, so she could deduct that. She told us that she hadn't included that in the $440. We reminded her that she JUST told us the $440 included the belt.
Then she told us the belt only cost $20, so she'll deduct $20. We pushed back. There's NO way that belt swap is only $20 of that $440. She corrected herself and said the belt was $20 to take off and $50 to put on. $70 total. We would deduct that so our new price was going to be $380. (But that's only a $60 deduction...?).
Then, we asked her how much it cost to make the breast less pointy. She told us $100. We told her we don't need it done. It's not very noticeable and we'd rather save the $100." She came back with, "Actually, it's $80. So I'll deduct $80."
Now we were concerned. She kept changing the price whenever it suited her. A large price when she thought we were paying, a smaller price when we didn't want it and she had to deduct.
"$310 total," she said. But $310 meant only a $70 deduction, not $80. Did she think we wouldn't notice???
My stepmom said, "Jenny, you told us the belt is $70 and to make the pointy breasts is $100. If we don't have you do those, that's a $170 deduction from original total. That brings us to $270." Jenny agreed.
A few minutes later she told us (twice) that she thinks she deserves $300 because her work is couture. We told her, "You already agreed that the price is $270. You can't just change your mind because we want less work done on it and you want to keep the price high."
She agreed, "Okay, $270."
I got changed and made my next appointment. As we were walking out, she said, "Oh! I forgot to include the bustle! That's another $25. Brings you up to $295."
We were flabbergasted. Originally, she told us $440 included EVERYTHING. Now she says she never even included the bustle.
My stepmom said, "Jenny, we want to call around to other stores. This is disappointing. Please don't touch the dress until we call you back tomorrow. I want to confirm that everything here is being done correctly. We'll probably still have you do it, but we want some peace of mind."
Jenny said to my stepmom, "Well if its too expensive why don't YOU pay for it?" (How inappropriate!)
My stepmom said, "It's not about the value of your work. Or the money per se. It's about you trying to up the price deceitfully. It's simply not fair."
"I won't do your dress until you pay," Jenny said.
My stepmom said, "Okay, do you take credit card? We will call you tomorrow and if we want the work done can we pay over the phone?"
Jenny said, "You know what, if you aren't comfortable with me, you should take your dress and go." Wow.
I walked over to pick up my dress of the hook, and Jenny STOPPED ME AND GRABBED MY DRESS FROM ME.
"Give me my pins!" She demanded. "You can't take my pins!"
At this point, I was hurt. I looked her right in the eyes and said, "Jenny, my sister came to you for her wedding dress. My fiancé came to you for his tux. We tipped you $25 in good faith. And this is how you treat us?"
Do you want to know her response? "I do couture work! You can't get a discount on couture."
All I have to say is wow. I didn't want a discount. I wanted HONESTY.
We left Jenny's and drove to another tailor (Janet Kirkman) who came highly recommended by my planner. She's amazing. She squeezed us in between appointments. Her salon is BEAUTIFUL, and her prices are honest. We are going to pay a similar price to Jenny's, but she made us feel comfortable and itemized each item.
I don't care if Jenny's work is great, because her attitude was awful. I can't deal with all the lying. It's not about the quality of her work... it's about the DECEIT.
To top it off, she god BLOOD on the bust of my dress, right at the nipple. She tried to clean it off with a Q-tip, but it left a yellow stain. :-( read more