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Services - Tailored In White
Custom tailoring
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GO ANYWHERE ELSE BUT HERE!!! They need to hire people that know what they are doing for starters. We brought them a gorgeous, brand new wedding dress that we paid $2000 for, and over the course of at least 6 visits and then an AT MY HOME visit (because they allowed me to take home a dress that was nowhere near wearable!!! ) THEY DESTROYED IT ! Seams left open, horsehair pulled out of hem, not sewn back in correctly, hem totally messed up ...too long in some places, sleeves were supposed to be snapped in so my daughter could remove them at reception and one was sewn to her dress!! We had to find a scissor and cut it off of her!!! It had water stains on the bottom, straight pins and safety pins left on the dress when we went to pick it up to take home. Should have been ready to walk in and take home. Instead we waited over 40 minutes for them to fix hem and iron it ( you will see in pics that hem was NOT FIXED and the ironing never really happened either ) We do not live close by, and drove 2 hours there and 2 hours back every time we had an appointment .... It took them 7 tries and they still couldn't get it right !!! TIW came highly recommended by Legacy Bridal (where we bought the dress. ) and for some strange reason , we trusted their professional opinion, only for TIW to destroy my daughter's gorgeous dress !!! So heartbreaking to see how upset my daughter was, knowing they DESTROYED her DREAM WEDDING DRESS !! After all that, They offered to pay me $29 for the snaps!!! Seriously?! After all they did to that dress?! They then offered $150 and I'm still waiting for the money!! Wedding was in November 2025. RUN!!! Don't walk away from this company. Pure SH$T!!
I strongly caution any bride considering Tailored in White for wedding dress alterations. My experience ultimately ended with me removing my wedding gown from the shop on April 25, 2026, approximately three weeks before my May 16 wedding, because I no longer felt comfortable leaving my dress in their possession and no longer had confidence that the alterations would be completed to my expectations or within the timeline I needed. When I began the process, I was advised that bridal alterations would typically require approximately 4-6 fittings. Instead, I attended more than a dozen appointments over several months and paid more than $3,000 for alteration services. November 2025: I dropped off my wedding dress, discussed multiple customization and alteration requests with my assigned seamstress, and paid for the alteration plan outlined for my gown. November 2025 - March 2026: I attended numerous fittings and repeatedly arrived expecting previously discussed work to be completed, only to find that significant alterations remained unfinished. On multiple occasions, family members traveled from out of state to attend fittings after I was advised that major alterations would be available to review. We arrived expecting to see substantial progress and instead learned that little or no work had been completed since the prior appointment. March 2026 - April 2026: Less than 24 hours before what was represented as one of my final fittings, I contacted the shop to ask whether progress had been made. During that conversation, I was informed that my original seamstress was no longer with the company because she had not been following company guidelines and standards. I was also told that important information regarding my alterations had not been properly documented. As a result, I was required to meet with a new seamstress and revisit alteration requests that had already been discussed throughout the process, effectively restarting the alterations less than two months before my wedding. April 25, 2026: After months of appointments and ongoing concerns regarding progress, communication, workmanship, and the condition of my gown, I removed my dress from the shop and hired another seamstress to complete the alterations. Throughout the process: - My alteration timeline was repeatedly delayed and disrupted. - Communication and billing were inconsistent to the point that a staff member told me, "I am sending this to finance because I cannot make sense of it either." - I attended more than a dozen appointments despite being told to expect approximately 4-6 fittings. - I repeatedly attended appointments expecting completed work, only to find that substantial alterations remained unfinished. - During a fitting, the visible front fashion layer of my bodice was cut open while I was wearing the dress. - Less than 24 hours before a scheduled fitting, I was informed that the new seamstress was unavailable. I was told I could still come in to review changes, but after trying on the dress I was informed the alterations had not been completed correctly, and a front desk employee cut the straps of my gown while I was wearing it. - My gown accumulated visible blue pen markings while in the shop's possession. The markings ultimately required professional cleaning because neither I nor the replacement seamstress could safely remove them. - My gown, train, and garment bag were returned in a significantly dirtier condition than when provided. When I later brought the gown to a cleaning specialist, I was asked whether it had been purchased secondhand because of its condition. - My dress remained in the shop's possession for approximately six months, yet most alterations remained incomplete when I removed it. - Both my family and I experienced interactions that we considered unprofessional during the alteration process. After raising concerns with management and attempting to discuss a resolution, I was told there would be no monetary reconciliation because I had "actually been undercharged for my alterations at the beginning of the process." Given the condition of my gown, the unfinished alterations, and the additional costs I incurred to have another seamstress complete the work, I did not find that response appropriate. What was most upsetting was reaching a point where I no longer trusted that my wedding dress would be completed in a condition that met my expectations before my wedding date. After months in their care, more than a dozen appointments, and over $3,000 spent, I ultimately felt that removing my gown and finding another seamstress was my only option. Brides place tremendous trust in alteration professionals to care for one of the most important garments they will ever wear. My experience did not reflect the level of care that I expected when I entrusted my gown to this business. I am sharing my experience so that future brides are aware.
I want to firstly say, I loved my dress and Eric was so helpful. However, the stitching on my layers were terrible. The ends came apart 30 minutes after wearing my dress. Mind you, I put on my dress, did a first look 100 ft away, and returned back to the bridal room. I had to cut the excess threading prior to walking down the aisle as it was becoming tangled and catching on my shoes. For paying $100 per layer and this happening, I wouldn't recommend getting anything altered at this salon.
Tailored and White take there time and tailor things in such a way that you're never going to have a bad fit. They are awesome, this is the 3rd time we have used them for formal wear and I would be afraid to go anywhere else, if you have invested in formal wear and want to look your best, there is no place else I would go!!! Worth your time and money to have it done right!!!! Open late till 7 pm
I had a wonderful experience with TIW from start to finish!! I loved their process of altering one part of the dress at a time. Not only did it ensure that every detail was absolutely perfect but it gave me an opportunity to try my dress on many more times than you typically would which was just fun in itself! It's a time commitment but completely worth it. I couldn't have been happier with the outcome! The icing on the cake was a custom scrunchie made out of my dress scraps! Super thankful for these talented ladies. Highly recommend :)
Wish there were negative stars. Grace Loves Lace recommended them bc their old manager, Danielle, worked there. I met w lovely Danielle in March. She had me send pictures of the dress/alterations & said she'd update my file w notes so she could start right away when it got delivered. We had email correspondences for months. I made an appointment as soon as it was delivered but upon arrival no one recognized, had my file/pics, or knew anything about my dress. I kept referencing Danielle & was not told she left this shop until after they had pinned & taken my dress back. The grand total was $1300, not including bustle (+$350-400). I was shocked, but felt pressured so I paid. Figured if I was investing that, the dress would be amazing. I had 5 appointments w TiW that got progressively worse, leaving me in tears every time. Each appt started a minimum of 20 min late. I was constantly told tailors were juggling appts & sewing. Frankly, I don't know what there is to "juggle." Those 2 tasks are literally the only jobs of a tailor, & it is TiW's responsibility to hire tailors who are equipped. I always heard brides all very disappointed w alterations, but I invested so much I stayed. At each appointment, my tailor said they were losing a lot of tailors/firing bc they botched dresses/lied about qualifications. No alterations were made to my dress & the attempts botched my dress. It remained ripped open on the sides & wasn't sewn together until my last appt - revealing they only sewed the exterior layer. The inside lining was still ripped open, hanging, & dragging visbly lower than my gown. My hem, bra cups, cap sleeves, & lace on the back were never done. I vocalized wanting the cap sleeves to be made from the extra material of my dress after hemming. Multiple appts I was presented w 2 fabrics & told to pick 1 so the tailor could make my sleeves. I repeatedly stated that I wanted the sleeves made from my hem, but the tailor forgot every time. That tailor also told me the policy is to never turn away a bride. Which sounds appealing, but is a horrible design when they're so busy they can't sew the dress of another bride. I asked if we could do a strap lift instead of adding lace to the front of my dress bc we were severely running out of time. I paid $80 was was told I'd get a $150 refund for nixing the lace. The refund wasn't initiated that day bc the "system was down." I was promised it would get taken care of the following week. When time came, "system was down" again but I was told the owner would Zelle me and text me to confirm I received it by days end. Neither of these things happened. The following week, I had to demand the refund and state I wasn't leaving until it was issued. That appt they also said my sleeve take up was completed. My new seamstress has informed me the right sleeve was take up an entire inch more than the left - she was shocked they thought this was a job well done. The also took in the top SO much I couldn't take a deep breath. I never wanted them to touch the skirt bc it fit pefectly. However without my consent, they hiked the skirt up 4 inches instead of hemming and took it in but only on 1 side. It was so tight on my waist it was digging in, but then the shapely fabric that was supposed to be on my hips was flaring out near the bottom of my waist. The tailor said he thougt the abomination of a dress looked great and claimed they never touched the skirt. I pushed. He ripped open the dress as I was wearing it which revealed all of the previous botched alterations. He said the seamstress working on my dress was fired bc she couldn't sew. Instead of taking accountability and offering to fix this, they said I would need to pay $475 more. Mind you, we are now 2 weeks out from my wedding and no alterations have been done. I went on Reddit and found a sea of bad reviews that TiW had taken down from Google. I pulled my dress from TiW while there was still time to salvage it. Even though TiW said they would do anything to rectify this, they never issued the refund I asked for. RUN. I pray another bride never has to go through this.
I absolutely ADORE the entire Tailored in White Team, but ESPECIALLY Herschel! I had lost a bit of weight since I had bought my dress, so when I initially brought my dress to TIW in January, they already had bit of work to do to take it in. Little did I know that between January and May (my wedding), I would continue to lose weight to the point where I dropped down two sizes! While losing weight on accident was a delight for me, I knew it was a nightmare for Herschel and the team! Every couple of weeks I would come in and they would tell me we needed to take in the dress more. I knew it was delaying their ability to make progress in other areas of the dress, but even still Herschel was always SO patient and attentive. He shouldered all of the stress so I didn't have to. In the end, my dress fit like a glove! With all of the millions of other things a bride has to worry about, my dress was never one of them. The passion and pride the team takes in their work is what put my nerves at ease right away. It was bitter sweet the day I picked up my dress to take home. By the end of my time with TIW, I would look forward to my appointments not only because I would get to see my dress, but because I'd get to hang out with Herschel! I had an incredible experience at Tailored in White and I'm so grateful for Herschel and the rest of the team!
Tailored in White ruined my wedding dress by leaving large pulls all across the dress. There were at least 10+ very visible snags that were several inches long. They tried to brush it off, insisting that it's a very delicate material, but this is a specialty wedding dress tailor that should be used to handling delicate materials. We went back to the store where I bought the dress and they showed us the sample dress that has been used in the showroom for over 3 years and there was not a single pull. Very disappointed because this kind of damage was not something we could even attempt to fix at another tailor, I just had to live with it on my wedding day. It's a shame because I spent over $1,000 to alter this dress, just to receive a finished product that is effectively trash and not even worth preserving.
3 years ago
Highly recommend Herschel and Ivy at Tailored in White. The Team here made me feel right at home and comfortable every step of the way. Ivy spent her time pinning a clipping and cutting and she and Herschel would walk me through each step to ensure I felt confident and comfortable. Herschel spent his time explaining what to expect at each appointment and everything went just as described. On my wedding day my dress fit like a glove and Herschel even packed it into my carry on for me, as my partner and I got married in Mexico. Only criticism would be the pricing is very high, but you get what you paid for as this team did not disappoint. read more
4 months ago
Your wedding dress deserves to be treated with the utmost care, which is why I feel compelled to share my experience with Tailored In White. The service I received from this business and its manager was incredibly disappointing and caused unnecessary stress during what should have been one of the happiest times of my life. When we arrived to pick up my dress, we waited over 30 minutes before the manager even acknowledged us. Once we were finally helped, my dress was nowhere near ready to go home. It still had safety pins attached and visible markings all over it. Throughout every fitting appointment, there was bright blue marker all over my dress. I was repeatedly assured that the markings were easy to remove and that they would disappear before the wedding. Later, the manager even told me that she had gotten rid of the blue markers because they were actually difficult to remove. Despite being promised that everything would be taken care of, I arrived out of town for my wedding only to discover that there was still highlighter-blue marker all over my gown. Instead of enjoying the night before my wedding with excitement and joy, I spent it crying while my family tried to remove the ink from my dress. No bride should have to experience that. Your wedding dress is one of the most important garments you will ever wear, and you trust your alterations team to handle it with professionalism and care. Sadly, that trust was completely broken. I cannot recommend Tailored In White based on my experience, and I would strongly encourage brides to avoid this business!! read more
4 months ago
Please do your research before choosing a wedding dress alteration company. I purchased my wedding dress from Grace Loves Lace in downtown Phoenix. Because my experience there was excellent, I trusted their recommendation and chose Tailored In White for my alterations. Unfortunately, that decision ended up being a major disappointment. Since I had never been married or had formal alterations done before, I wasn't sure what was standard practice. I was required to pay the full cost of alterations upfront at my very first appointment and schedule all future fitting appointments in advance. I work a traditional 9-5 job, so I consistently scheduled the latest appointments available. Before nearly every appointment, I received texts asking whether I could come in earlier. If late appointments are offered, clients should not feel pressured to change them simply because the staff would prefer to leave earlier. Another issue arose when the company moved locations. I never received an email, letter, or formal notification about the move. Instead, I received a casual text message the day before my appointment informing me of the new location. Had I known earlier, I would have preferred to pick up my dress and wait until they were fully settled before continuing alterations. At my Stage 3 fitting, I was unable to try on my dress because another bride was using the fitting area. After waiting approximately 30 minutes, I was told I could change in a small office with a tiny mirror, which completely defeated the purpose of the fitting. When I requested to reschedule, I was then told it would give my seamstress more time to finish my dress, suggesting the dress was not actually ready for the appointment. At the rescheduled Stage 3 appointment on March 31, I arrived early only to find that a different seamstress was assisting me. The alterations tag had somehow been sewn into my dress, preventing the zipper from opening properly and causing an additional 20-minute delay. My original seamstress, Emani, had sewn cups into my dress that provided no support whatsoever. The new seamstress, who had been brought in from the Texas location, agreed that the cups had been poorly installed and refunded that portion of the alterations cost. The final and most disappointing issue was the condition of my dress on my wedding day. When I inspected it on May 24, I noticed visible blue alteration markings still present on the fabric. I immediately called and left a message requesting a manager to contact me. I called again on June 5 and was told a manager would return my call on June 8. I never received a call or voicemail. At that point, all I wanted was for the company to take responsibility and have the dress professionally cleaned at their expense. Instead, my concerns were ignored. A bride should not have to worry about alteration markings remaining on her wedding dress. Quality control should have caught something as obvious as blue fabric markings before the dress was returned. Between the communication issues, scheduling problems, unfinished work, and lack of follow-up, my experience was extremely disappointing. I have attached photos for reference. I would strongly encourage future brides to thoroughly research their alteration options before choosing this business. read more
8 months ago
GO ANYWHERE ELSE BUT HERE!!! They need to hire people that know what they are doing for starters. We brought them a gorgeous, brand new wedding dress that we paid $2000 for, and over the course of at least 6 visits and then an AT MY HOME visit (because they allowed me to take home a dress that was nowhere near wearable!!! ) THEY DESTROYED IT ! Seams left open, horsehair pulled out of hem, not sewn back in correctly, hem totally messed up ...too long in some places, sleeves were supposed to be snapped in so my daughter could remove them at reception and one was sewn to her dress!! We had to find a scissor and cut it off of her!!! It had water stains on the bottom, straight pins and safety pins left on the dress when we went to pick it up to take home. Should have been ready to walk in and take home. Instead we waited over 40 minutes for them to fix hem and iron it ( you will see in pics that hem was NOT FIXED and the ironing never really happened either ) We do not live close by, and drove 2 hours there and 2 hours back every time we had an appointment .... It took them 7 tries and they still couldn't get it right !!! TIW came highly recommended by Legacy Bridal (where we bought the dress. ) and for some strange reason , we trusted their professional opinion, only for TIW to destroy my daughter's gorgeous dress !!! So heartbreaking to see how upset my daughter was, knowing they DESTROYED her DREAM WEDDING DRESS !! After all that, They offered to pay me $29 for the snaps!!! Seriously?! After all they did to that dress?! They then offered $150 and I'm still waiting for the money!! Wedding was in November 2025. RUN!!! Don't walk away from this company. Pure SH$T!! read more
1 year ago
4 months ago
I strongly caution any bride considering Tailored in White for wedding dress alterations. My experience ultimately ended with me removing my wedding gown from the shop on April 25, 2026, approximately three weeks before my May 16 wedding, because I no longer felt comfortable leaving my dress in their possession and no longer had confidence that the alterations would be completed to my expectations or within the timeline I needed. When I began the process, I was advised that bridal alterations would typically require approximately 4-6 fittings. Instead, I attended more than a dozen appointments over several months and paid more than $3,000 for alteration services. November 2025: I dropped off my wedding dress, discussed multiple customization and alteration requests with my assigned seamstress, and paid for the alteration plan outlined for my gown. November 2025 - March 2026: I attended numerous fittings and repeatedly arrived expecting previously discussed work to be completed, only to find that significant alterations remained unfinished. On multiple occasions, family members traveled from out of state to attend fittings after I was advised that major alterations would be available to review. We arrived expecting to see substantial progress and instead learned that little or no work had been completed since the prior appointment. March 2026 - April 2026: Less than 24 hours before what was represented as one of my final fittings, I contacted the shop to ask whether progress had been made. During that conversation, I was informed that my original seamstress was no longer with the company because she had not been following company guidelines and standards. I was also told that important information regarding my alterations had not been properly documented. As a result, I was required to meet with a new seamstress and revisit alteration requests that had already been discussed throughout the process, effectively restarting the alterations less than two months before my wedding. April 25, 2026: After months of appointments and ongoing concerns regarding progress, communication, workmanship, and the condition of my gown, I removed my dress from the shop and hired another seamstress to complete the alterations. Throughout the process: - My alteration timeline was repeatedly delayed and disrupted. - Communication and billing were inconsistent to the point that a staff member told me, "I am sending this to finance because I cannot make sense of it either." - I attended more than a dozen appointments despite being told to expect approximately 4-6 fittings. - I repeatedly attended appointments expecting completed work, only to find that substantial alterations remained unfinished. - During a fitting, the visible front fashion layer of my bodice was cut open while I was wearing the dress. - Less than 24 hours before a scheduled fitting, I was informed that the new seamstress was unavailable. I was told I could still come in to review changes, but after trying on the dress I was informed the alterations had not been completed correctly, and a front desk employee cut the straps of my gown while I was wearing it. - My gown accumulated visible blue pen markings while in the shop's possession. The markings ultimately required professional cleaning because neither I nor the replacement seamstress could safely remove them. - My gown, train, and garment bag were returned in a significantly dirtier condition than when provided. When I later brought the gown to a cleaning specialist, I was asked whether it had been purchased secondhand because of its condition. - My dress remained in the shop's possession for approximately six months, yet most alterations remained incomplete when I removed it. - Both my family and I experienced interactions that we considered unprofessional during the alteration process. After raising concerns with management and attempting to discuss a resolution, I was told there would be no monetary reconciliation because I had "actually been undercharged for my alterations at the beginning of the process." Given the condition of my gown, the unfinished alterations, and the additional costs I incurred to have another seamstress complete the work, I did not find that response appropriate. What was most upsetting was reaching a point where I no longer trusted that my wedding dress would be completed in a condition that met my expectations before my wedding date. After months in their care, more than a dozen appointments, and over $3,000 spent, I ultimately felt that removing my gown and finding another seamstress was my only option. Brides place tremendous trust in alteration professionals to care for one of the most important garments they will ever wear. My experience did not reflect the level of care that I expected when I entrusted my gown to this business. I am sharing my experience so that future brides are aware. read more
6 months ago
7 months ago
2 years ago
7 months ago
1 year ago
I want to firstly say, I loved my dress and Eric was so helpful. However, the stitching on my layers were terrible. The ends came apart 30 minutes after wearing my dress. Mind you, I put on my dress, did a first look 100 ft away, and returned back to the bridal room. I had to cut the excess threading prior to walking down the aisle as it was becoming tangled and catching on my shoes. For paying $100 per layer and this happening, I wouldn't recommend getting anything altered at this salon. read more
1 year ago
1 year ago
1 year ago
2 years ago
Tailored and White take there time and tailor things in such a way that you're never going to have a bad fit. They are awesome, this is the 3rd time we have used them for formal wear and I would be afraid to go anywhere else, if you have invested in formal wear and want to look your best, there is no place else I would go!!! Worth your time and money to have it done right!!!! Open late till 7 pm read more
2 years ago
Such a beautiful place, and the service is amazing! Would recommend a million times They were able to squeeze me in last minute for an event I have in just a few days! The shop is also stunning, so if you want to experience for bridal it's definitely worth it! read more
2 years ago
I had a wonderful experience with TIW from start to finish!! I loved their process of altering one part of the dress at a time. Not only did it ensure that every detail was absolutely perfect but it gave me an opportunity to try my dress on many more times than you typically would which was just fun in itself! It's a time commitment but completely worth it. I couldn't have been happier with the outcome! The icing on the cake was a custom scrunchie made out of my dress scraps! Super thankful for these talented ladies. Highly recommend :) read more
Business owner information
Tailored In W.
Awwwe! Thank you so much Julia! We appreciate your kind words! You…
4 years ago
2 years ago
Wish there were negative stars. Grace Loves Lace recommended them bc their old manager, Danielle, worked there. I met w lovely Danielle in March. She had me send pictures of the dress/alterations & said she'd update my file w notes so she could start right away when it got delivered. We had email correspondences for months. I made an appointment as soon as it was delivered but upon arrival no one recognized, had my file/pics, or knew anything about my dress. I kept referencing Danielle & was not told she left this shop until after they had pinned & taken my dress back. The grand total was $1300, not including bustle (+$350-400). I was shocked, but felt pressured so I paid. Figured if I was investing that, the dress would be amazing. I had 5 appointments w TiW that got progressively worse, leaving me in tears every time. Each appt started a minimum of 20 min late. I was constantly told tailors were juggling appts & sewing. Frankly, I don't know what there is to "juggle." Those 2 tasks are literally the only jobs of a tailor, & it is TiW's responsibility to hire tailors who are equipped. I always heard brides all very disappointed w alterations, but I invested so much I stayed. At each appointment, my tailor said they were losing a lot of tailors/firing bc they botched dresses/lied about qualifications. No alterations were made to my dress & the attempts botched my dress. It remained ripped open on the sides & wasn't sewn together until my last appt - revealing they only sewed the exterior layer. The inside lining was still ripped open, hanging, & dragging visbly lower than my gown. My hem, bra cups, cap sleeves, & lace on the back were never done. I vocalized wanting the cap sleeves to be made from the extra material of my dress after hemming. Multiple appts I was presented w 2 fabrics & told to pick 1 so the tailor could make my sleeves. I repeatedly stated that I wanted the sleeves made from my hem, but the tailor forgot every time. That tailor also told me the policy is to never turn away a bride. Which sounds appealing, but is a horrible design when they're so busy they can't sew the dress of another bride. I asked if we could do a strap lift instead of adding lace to the front of my dress bc we were severely running out of time. I paid $80 was was told I'd get a $150 refund for nixing the lace. The refund wasn't initiated that day bc the "system was down." I was promised it would get taken care of the following week. When time came, "system was down" again but I was told the owner would Zelle me and text me to confirm I received it by days end. Neither of these things happened. The following week, I had to demand the refund and state I wasn't leaving until it was issued. That appt they also said my sleeve take up was completed. My new seamstress has informed me the right sleeve was take up an entire inch more than the left - she was shocked they thought this was a job well done. The also took in the top SO much I couldn't take a deep breath. I never wanted them to touch the skirt bc it fit pefectly. However without my consent, they hiked the skirt up 4 inches instead of hemming and took it in but only on 1 side. It was so tight on my waist it was digging in, but then the shapely fabric that was supposed to be on my hips was flaring out near the bottom of my waist. The tailor said he thougt the abomination of a dress looked great and claimed they never touched the skirt. I pushed. He ripped open the dress as I was wearing it which revealed all of the previous botched alterations. He said the seamstress working on my dress was fired bc she couldn't sew. Instead of taking accountability and offering to fix this, they said I would need to pay $475 more. Mind you, we are now 2 weeks out from my wedding and no alterations have been done. I went on Reddit and found a sea of bad reviews that TiW had taken down from Google. I pulled my dress from TiW while there was still time to salvage it. Even though TiW said they would do anything to rectify this, they never issued the refund I asked for. RUN. I pray another bride never has to go through this. read more
3 years ago
I absolutely ADORE the entire Tailored in White Team, but ESPECIALLY Herschel! I had lost a bit of weight since I had bought my dress, so when I initially brought my dress to TIW in January, they already had bit of work to do to take it in. Little did I know that between January and May (my wedding), I would continue to lose weight to the point where I dropped down two sizes! While losing weight on accident was a delight for me, I knew it was a nightmare for Herschel and the team! Every couple of weeks I would come in and they would tell me we needed to take in the dress more. I knew it was delaying their ability to make progress in other areas of the dress, but even still Herschel was always SO patient and attentive. He shouldered all of the stress so I didn't have to. In the end, my dress fit like a glove! With all of the millions of other things a bride has to worry about, my dress was never one of them. The passion and pride the team takes in their work is what put my nerves at ease right away. It was bitter sweet the day I picked up my dress to take home. By the end of my time with TIW, I would look forward to my appointments not only because I would get to see my dress, but because I'd get to hang out with Herschel! I had an incredible experience at Tailored in White and I'm so grateful for Herschel and the rest of the team! read more
2 years ago
Tailored in White ruined my wedding dress by leaving large pulls all across the dress. There were at least 10+ very visible snags that were several inches long. They tried to brush it off, insisting that it's a very delicate material, but this is a specialty wedding dress tailor that should be used to handling delicate materials. We went back to the store where I bought the dress and they showed us the sample dress that has been used in the showroom for over 3 years and there was not a single pull. Very disappointed because this kind of damage was not something we could even attempt to fix at another tailor, I just had to live with it on my wedding day. It's a shame because I spent over $1,000 to alter this dress, just to receive a finished product that is effectively trash and not even worth preserving. read more
4 years ago
Tailored in White did an amazing job with my dress. I was a little confused at first on the pricing of altering the dress but when i asked for a breakdown again, they provided immediately along with a detailed explanation. I was very appreciative of that. Towards the end, they were very particular of any details they saw that they wanted to perfect. I'm very thankful for their work on my beautiful dress! read more
4 years ago
TIW truly does stand by their guarantee to make your dress meet your expectations. I feel like what helped me is Cora & Dynell explaining why certain things needed to happen to my dress and how they were going to fix my concerns along the way. I had never been to a seamstress that has you come in so regularly and those conversations helped talk me off the ledge cause it is stressful to be a bride during the planning process! I feel those 2 truly made my time there an awesome experience. Also, a huge shoutout to Maryam as she put a lot of work into fixing my zipper the week of my wedding (the original design of the zipper was a pain in the butt - no pun intended - the whole time I was getting my dress altered). I will say there are expectations of being at a TIW such as: 1. Expect a high cost toward your alterations and know your initial quote does not include your bustle, a day of kit for your dress (optional purchase), or addition of weights to your dress to smooth out the seams. 2. Expect to come in every 1-2 weeks for 30 min-1 hour 3. If you're getting your alterations done during wedding season, expect most of your alterations to be done closer to your wedding date. Don't freak, they'll make sure that it's done in time! I got my dress 4 days before my wedding day. Thank you TIW team for explaining the process to this bride & making my dress look absolutely amazing. read more
4 years ago
3 years ago
4 years ago
LOOK NO FURTHER! I was absolutely blown away by my experience at Tailored in White. Not only were they incredibly professional and skilled in their craft, they were passionate about working with the clients. I had an unforseen life events take place that completely through off my alteration schedule. But the team was so attentive and we managed to completely work around the situation. Throughout the process, they were incredibly thorough and detailed but made sure that I understood every step! I absolutely loved my dress, bustling, and how I felt on my wedding day. A major shoutout to Herschel for being basically a part of the whole process, making my appointments special, and giving me a gorgeous bustle after my ceremomy. There are not enough words or stars that can give the appropriate amount of praise. read more
4 years ago
4 years ago
Best experience ever. Purchased my dress from lovely bridal and they weren't able to do alterations so they recommended tailored in white and I am SO glad they did. I met with them almost 1x every other week and the experience was great and they are so professional and kind. It was a good time every time I went there to get fitted for my wedding dress. Would highly recommend. read more
3 years ago
Tailored in White did amazing work on my dress. We order the dress in a size 12 to fit my lower half but they were able to size it down perfectly to fit the upper part of my body. Truly amazing work. They had many options for appt times and dates. Definitely would recommend them for any tough tailoring. They work their magic and get it done! They took great care of the dress when they had it for at least 6 months. I am absolutely in LOVE with my dress and it came out perfect. Providing them with 4 stars because communication was not the best with multiple appt reschedules. They never provided a copy document of what work needed to be done, including price or what was agreed on. With something as important as a wedding dress you want a full agreement with signatures and price on hand. After I initially signed an agreement, I never saw anything again. As this is a business, it needs to be more professional. read more
7 years ago
On the recommendation of Brenda at Bella Lily Bridal, where I purchased my wedding dress, I decided to book with Tailored in White for alterations. At the first appointment, they were completely transparent on what the cost of the alterations would be based on the items I wanted to change or add to the dress. I had 5-6 appointments in the couple months leading up to the wedding and I have to say these women are some of the hardest working people I have ever met. I am pretty sure they do not sleep at all during the months of September to November due to the high volume of dresses they are tailoring. Cora and her team did an incredible job altering my dress and making sure it looked absolutely perfect for the big day. Even when I thought it looked perfect and there wasn't anything else that needed to be altered, they would find something that needed tweaking to make it even more flawless. Cora and her team do not let any dress leave their hands until they are 100% happy with the work they have done, which is an approach in business you find few and far between these days. They were so flexible with scheduling and even performed some last minute alterations with my dress on at the final fitting. I had such a great experience at Tailored in White, that sometimes I wish I could just go back and hang out with everyone because it was so much fun. I, without any hesitation, highly recommend Tailored in White for any tailoring needs! read more
5 years ago
I cannot warn anyone enough to stay away from Tailored In White. I am writing this review for nothing more than to hope this message gets to brides so no one has to have the experience I had. I have never been more stressed out in my life because of this company, and what they are doing to brides is absolutely astonishing. They truly made my wedding week a nightmare and were the only bad aspect of my wedding (thankfully once another tailor came in and saved the day all was good). TIW came highly recommended from my planner. From the get go in August my experience was weird but I tried "trusting their process". Every time I would go it was clear there was a lack of communication between the seamstresses, there were multiple times I'd go to my appointment and nothing would have been done from the time prior. They started posting on instagram about "bridezillas" and no longer accepting brides that had a difference of opinion with them. It was about this time my gut started telling me something wasn't right. The rooms were a nightmare, glitter and needles everywhere, and they would randomly ask me for money when I had already paid. For example, I prepaid 800 for custom sleeves (jokes on me because I couldn't even end up wearing them since their work was awful). Yet on 2 separate occasions after the fact they asked me to pay 800 dollars again for the sleeves and I had to remind them twice I had already paid. All of this came to a head the final 2 weeks before my wedding. I went for my final fitting and my dress was supposed to be done (brought my mom, brought them cookies). Dress was nowhere near complete (10 days out from wedding), they said it was a 'miscommunication' but most concerning was some of the craftsmanship on the dress was starting to take a turn for the worse. Extremely sloppy lines, rippling, unevenness, and when you'd point it out they would get very defensive. They said they would fix it, so I booked another appointment to pick it up the Monday of wedding week. I also texted them morning of to confirm it would be done, which they said yes it would be, only to arrive and their manager verbatim say "we lied sorry it's not done". Sadly it was even worse than the week before. The attached pictures show how terrible the work on the dress was. They lost the original buttons from the dress (the dress only had 3 buttons...they added 7 buttons that were uneven and didn't match in color whatsoever. The sleeves and entire dress was dirty. The back zipper was terrible and you can see the awful cut lines in the back and on the sides. All of the seams down the side are uneven. Overall the dress fit terribly - rippling everywhere, baggy in places it shouldn't be. This was after about 1200 invested and again, 8 visits. After I told them I needed to take the dress and find a new tailor, they begged for me to have them fix it (why would I trust anyone to fix the dress when they couldn't even begin to see how much they had messed it up?). They said their owner was in the back and would do whatever it took to fix it, yet apparently coming out and saying that to my face was too much? They even tried to tell me their process wasn't a fit for everyone. They wouldn't even let me LEAVE THE STORE without signing off on some contract (while I was in tears). TIW - this has nothing to do with your process. I didn't mind coming 8+ times because I put my trust in you and expected excellence. Yet what I got was seamstress work that looks like it was done by a 10-year old. I took it to a new tailor who truly saved the day and she confirmed how terrible the work they did was, and said she's had many other brides coming to her to fix their dresses after being butchered by TIW. Clearly something happened at this business, it's very apparent they lost their main seamstress and are trying to play it off like all is well. Take this as a warning - all is not well. I don't know how you all go to sleep at night knowing you are scamming people and it's a true shame I fell into this trap. I'm sure TIW will respond and say this is my attempt to get a refund on the tailoring work (which I have yet to ask for), or that their process isn't for everyone or that I'm just a bridezilla like they've called other brides. Pictures don't lie - keep in mind these pictures were taken 5 days before my wedding. read more
Business owner information
Tailored In W.
Hi Melissa, We are truly apologetic about your experience and would…
2 years ago
5 years ago
Business owner information
Tailored In W.
Hi Laura! Thank you for giving us the opportunity to correct this for…
3 years ago
I highly recommended Tailored in White! I had a wedding dress malfunction & this company was my saving grace. The bridal company made a goof on my dress. It came in the mail large & unflattering. Tailor in White was the fairy godmother from Cinderella. They transformed the dress and made it a dream come true. And they are so great to work with. They make you feel like you're family! They offer cleaning & preserving services for your wedding gown! They did a hell of a job cleaning mine. This is the place for all your bridal dress needs. ILY TIW! read more
2 years ago
4 years ago
TIW was a dream come true. So thankful for their "process" which led me to have my most perfect dream dress!! read more
4 years ago
I hate that I even have to leave one star to make a review. No words are needed I think the screenshot speaks for itself. Same day cancellation without an initial explanation on a client with a wedding in 38 days. That just made every brides nightmare a reality. Delayed email responses and same day cancellation due to poor scheduling. DO NOT RECOMMEND. To those who had a good experience, you were lucky. read more
3 years ago
4 years ago
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