Your wedding dress deserves to be treated with the utmost care, which is why I feel compelled to share my experience with Tailored In White. The service I received from this business and its manager was incredibly disappointing and caused unnecessary stress during what should have been one of the happiest times of my life. When we arrived to pick up my dress, we waited over 30 minutes before the manager even acknowledged us. Once we were finally helped, my dress was nowhere near ready to go home. It still had safety pins attached and visible markings all over it. Throughout every fitting appointment, there was bright blue marker all over my dress. I was repeatedly assured that the markings were easy to remove and that they would disappear before the wedding. Later, the manager even told me that she had gotten rid of the blue markers because they were actually difficult to remove. Despite being promised that everything would be taken care of, I arrived out of town for my wedding only to discover that there was still highlighter-blue marker all over my gown. Instead of enjoying the night before my wedding with excitement and joy, I spent it crying while my family tried to remove the ink from my dress. No bride should have to experience that. Your wedding dress is one of the most important garments you will ever wear, and you trust your alterations team to handle it with professionalism and care. Sadly, that trust was completely broken. I cannot recommend Tailored In White based on my experience, and I would strongly encourage brides to avoid this business!! read more

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Please do your research before choosing a wedding dress alteration company. I purchased my wedding dress from Grace Loves Lace in downtown Phoenix. Because my experience there was excellent, I trusted their recommendation and chose Tailored In White for my alterations. Unfortunately, that decision ended up being a major disappointment. Since I had never been married or had formal alterations done before, I wasn't sure what was standard practice. I was required to pay the full cost of alterations upfront at my very first appointment and schedule all future fitting appointments in advance. I work a traditional 9-5 job, so I consistently scheduled the latest appointments available. Before nearly every appointment, I received texts asking whether I could come in earlier. If late appointments are offered, clients should not feel pressured to change them simply because the staff would prefer to leave earlier. Another issue arose when the company moved locations. I never received an email, letter, or formal notification about the move. Instead, I received a casual text message the day before my appointment informing me of the new location. Had I known earlier, I would have preferred to pick up my dress and wait until they were fully settled before continuing alterations. At my Stage 3 fitting, I was unable to try on my dress because another bride was using the fitting area. After waiting approximately 30 minutes, I was told I could change in a small office with a tiny mirror, which completely defeated the purpose of the fitting. When I requested to reschedule, I was then told it would give my seamstress more time to finish my dress, suggesting the dress was not actually ready for the appointment. At the rescheduled Stage 3 appointment on March 31, I arrived early only to find that a different seamstress was assisting me. The alterations tag had somehow been sewn into my dress, preventing the zipper from opening properly and causing an additional 20-minute delay. My original seamstress, Emani, had sewn cups into my dress that provided no support whatsoever. The new seamstress, who had been brought in from the Texas location, agreed that the cups had been poorly installed and refunded that portion of the alterations cost. The final and most disappointing issue was the condition of my dress on my wedding day. When I inspected it on May 24, I noticed visible blue alteration markings still present on the fabric. I immediately called and left a message requesting a manager to contact me. I called again on June 5 and was told a manager would return my call on June 8. I never received a call or voicemail. At that point, all I wanted was for the company to take responsibility and have the dress professionally cleaned at their expense. Instead, my concerns were ignored. A bride should not have to worry about alteration markings remaining on her wedding dress. Quality control should have caught something as obvious as blue fabric markings before the dress was returned. Between the communication issues, scheduling problems, unfinished work, and lack of follow-up, my experience was extremely disappointing. I have attached photos for reference. I would strongly encourage future brides to thoroughly research their alteration options before choosing this business. read more

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I strongly caution any bride considering Tailored in White for wedding dress alterations. My experience ultimately ended with me removing my wedding gown from the shop on April 25, 2026, approximately three weeks before my May 16 wedding, because I no longer felt comfortable leaving my dress in their possession and no longer had confidence that the alterations would be completed to my expectations or within the timeline I needed. When I began the process, I was advised that bridal alterations would typically require approximately 4-6 fittings. Instead, I attended more than a dozen appointments over several months and paid more than $3,000 for alteration services. November 2025: I dropped off my wedding dress, discussed multiple customization and alteration requests with my assigned seamstress, and paid for the alteration plan outlined for my gown. November 2025 - March 2026: I attended numerous fittings and repeatedly arrived expecting previously discussed work to be completed, only to find that significant alterations remained unfinished. On multiple occasions, family members traveled from out of state to attend fittings after I was advised that major alterations would be available to review. We arrived expecting to see substantial progress and instead learned that little or no work had been completed since the prior appointment. March 2026 - April 2026: Less than 24 hours before what was represented as one of my final fittings, I contacted the shop to ask whether progress had been made. During that conversation, I was informed that my original seamstress was no longer with the company because she had not been following company guidelines and standards. I was also told that important information regarding my alterations had not been properly documented. As a result, I was required to meet with a new seamstress and revisit alteration requests that had already been discussed throughout the process, effectively restarting the alterations less than two months before my wedding. April 25, 2026: After months of appointments and ongoing concerns regarding progress, communication, workmanship, and the condition of my gown, I removed my dress from the shop and hired another seamstress to complete the alterations. Throughout the process: - My alteration timeline was repeatedly delayed and disrupted. - Communication and billing were inconsistent to the point that a staff member told me, "I am sending this to finance because I cannot make sense of it either." - I attended more than a dozen appointments despite being told to expect approximately 4-6 fittings. - I repeatedly attended appointments expecting completed work, only to find that substantial alterations remained unfinished. - During a fitting, the visible front fashion layer of my bodice was cut open while I was wearing the dress. - Less than 24 hours before a scheduled fitting, I was informed that the new seamstress was unavailable. I was told I could still come in to review changes, but after trying on the dress I was informed the alterations had not been completed correctly, and a front desk employee cut the straps of my gown while I was wearing it. - My gown accumulated visible blue pen markings while in the shop's possession. The markings ultimately required professional cleaning because neither I nor the replacement seamstress could safely remove them. - My gown, train, and garment bag were returned in a significantly dirtier condition than when provided. When I later brought the gown to a cleaning specialist, I was asked whether it had been purchased secondhand because of its condition. - My dress remained in the shop's possession for approximately six months, yet most alterations remained incomplete when I removed it. - Both my family and I experienced interactions that we considered unprofessional during the alteration process. After raising concerns with management and attempting to discuss a resolution, I was told there would be no monetary reconciliation because I had "actually been undercharged for my alterations at the beginning of the process." Given the condition of my gown, the unfinished alterations, and the additional costs I incurred to have another seamstress complete the work, I did not find that response appropriate. What was most upsetting was reaching a point where I no longer trusted that my wedding dress would be completed in a condition that met my expectations before my wedding date. After months in their care, more than a dozen appointments, and over $3,000 spent, I ultimately felt that removing my gown and finding another seamstress was my only option. Brides place tremendous trust in alteration professionals to care for one of the most important garments they will ever wear. My experience did not reflect the level of care that I expected when I entrusted my gown to this business. I am sharing my experience so that future brides are aware. read more

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GO ANYWHERE ELSE BUT HERE!!! They need to hire people that know what they are doing for starters. We brought them a gorgeous, brand new wedding dress that we paid $2000 for, and over the course of at least 6 visits and then an AT MY HOME visit (because they allowed me to take home a dress that was nowhere near wearable!!! ) THEY DESTROYED IT ! Seams left open, horsehair pulled out of hem, not sewn back in correctly, hem totally messed up ...too long in some places, sleeves were supposed to be snapped in so my daughter could remove them at reception and one was sewn to her dress!! We had to find a scissor and cut it off of her!!! It had water stains on the bottom, straight pins and safety pins left on the dress when we went to pick it up to take home. Should have been ready to walk in and take home. Instead we waited over 40 minutes for them to fix hem and iron it ( you will see in pics that hem was NOT FIXED and the ironing never really happened either ) We do not live close by, and drove 2 hours there and 2 hours back every time we had an appointment .... It took them 7 tries and they still couldn't get it right !!! TIW came highly recommended by Legacy Bridal (where we bought the dress. ) and for some strange reason , we trusted their professional opinion, only for TIW to destroy my daughter's gorgeous dress !!! So heartbreaking to see how upset my daughter was, knowing they DESTROYED her DREAM WEDDING DRESS !! After all that, They offered to pay me $29 for the snaps!!! Seriously?! After all they did to that dress?! They then offered $150 and I'm still waiting for the money!! Wedding was in November 2025. RUN!!! Don't walk away from this company. Pure SH$T!! read more

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Really upset I just trusted the place I bought my dress (Legacy Bridal) from and didn't do my research on this place. Only reason I'm giving it two stars is most of the staff is nice and the place itself is cute. An excessive amount of appointments, they literally rip every single piece of your dress apart in front of you, they're always late, and they're completely overpriced. Which... all would be fine if the dress turned out perfect and they gave a good experience. For my final pickup (which should be a fun magical time trying on the completed dress) ended up turning into a 4 hour nightmare of half the stuff not even being done, and the fixes they made that day (like the buttons breaking) fell off right in front of me. Oh, but don't worry, their advice is to bring a needle and thread to your wedding day since apparently that's just so normal after paying $1500 in alterations that buttons should totally fall off that they took off and put back on. read more

Unfortunately, my experience here was not great. The entire process felt disorganized and stressful. I was repeatedly asked to move my appointments, which made it seem like my dress was never actually ready. The most frustrating part was arriving for my final fitting/pickup and finding out my dress wasn't finished. I had to wait while the bustle was completed during my appointment. I expected much better communication and preparation. Would not recommend. read more

I want to start by saying that the staff were very kind and I genuinely enjoyed going to my appointments. They were welcoming and pleasant each time I visited. The hem of my dress was also done well. Unfortunately, the issues with my dress on my wedding day were extremely disappointing, which is why I am leaving a 1-star review. First, I had the straps of my dress altered to be thicker. At my final appointment a week before my wedding, everything appeared fine. My dress stayed in its garment bag and on the hanger until the day of my wedding. When I took it out that morning, I immediately noticed that one of the straps was already ripping. As the day went on, the tear continued to worsen and nearly ripped completely apart during my wedding. Second, the bustle failed. When my bridesmaids were bustling the dress, two of the three bustle strings ripped immediately. Because of this, I had to carry my dress for the rest of the night. We had planned and practiced a dance routine that we could not do well because I had to hold my dress the entire time. Since the dress dragged on the ground all night, it is now in such rough condition that it likely cannot be properly cleaned. Lastly, I purchased adhesive bra inserts at my second-to-last appointment. After getting home and looking up the sizing, I realized I had been given the wrong size. The store did not have the correct size in stock and arranged to have another pair shipped from out of state. I received them the day before my wedding, but they were a completely different style from what I originally purchased. If I had been informed they would be different, I would have simply purchased the correct ones directly from the brand myself. While the staff were kind and the hem was done well, the structural alterations to my dress did not hold up on the most important day I needed them to. read more

I had my wedding dress altered here over several months and multiple fittings. Unfortunately, the alterations required repeated corrections and did not meet professional standards. I ultimately had to take the dress to another tailor to fix the issues. Communication regarding reimbursement was not responded to, so I had to escalate through my credit card company. Brides should proceed carefully and allow ample time for alterations. read more

I want to firstly say, I loved my dress and Eric was so helpful. However, the stitching on my layers were terrible. The ends came apart 30 minutes after wearing my dress. Mind you, I put on my dress, did a first look 100 ft away, and returned back to the bridal room. I had to cut the excess threading prior to walking down the aisle as it was becoming tangled and catching on my shoes. For paying $100 per layer and this happening, I wouldn't recommend getting anything altered at this salon. read more

Tailored In White - Frayed stitching, came apart after wearing my dress for 30 minutes. Was having to cut the excess threading prior to walking down the aisle. - Sewing & Alterations Near Me - Phoenix, Arizona

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The tailor was texting the seamstress asking questions about alteration possibilities the entire time. I would've preferred for the seamstress to just be there. They suggested outlandish changes that would ruin the integrity of the dress and the overall look, plus they were charging an absolutely absurd price for all these unnecessary changes. They think that because you're a bride, you'll be willing to pay an arm and a leg. Not me. My business is going to a company that knows what they're talking about and has fair pricing. 0 stars. read more

I had a great experience at tailored in white- I just had a consult with them and unfortunately the alterations were out of my budget, and I wasn't going to be in town enough to accommodate all the micro fittings. Book about a month in advance for a consult, they do book out pretty far, and the hours are a bit difficult if you work a traditional 9-5. The staff I worked with was wonderful. read more

Just picked up my dress from this place and I am very pleased! I had a silk dress which is an easy to snag easy to ripped fabric but they managed to alter it perfectly. Very happy with how my dress from Grace loves lace turned out and the service was great! I will likely return to alter my dress further after the wedding day :) read more

I brought in my wedding dress to have the hem shortened and the sleeves adjusted. The alterations were done so poorly--the sleeves were badly sewn and looked awful. I also asked for a scarf from the extra fabric, but it came out wavy and unusable. They did refund me, which I appreciated, but the fabric was ruined. I wouldn't trust them with anything, especially not a wedding dress. read more

Tailored and White take there time and tailor things in such a way that you're never going to have a bad fit. They are awesome, this is the 3rd time we have used them for formal wear and I would be afraid to go anywhere else, if you have invested in formal wear and want to look your best, there is no place else I would go!!! Worth your time and money to have it done right!!!! Open late till 7 pm read more

Tailored In White - Tailored dresses done by Tailored and White in Scottsdale - Sewing & Alterations Near Me - Phoenix, Arizona

Such a beautiful place, and the service is amazing! Would recommend a million times They were able to squeeze me in last minute for an event I have in just a few days! The shop is also stunning, so if you want to experience for bridal it's definitely worth it! read more

Tailored In White - Sewing & Alterations Near Me - Phoenix, Arizona

The team is amazing and nice! Prices are a bit high but the quality is there. The adjustments made to my dress is everything i asked for.

Wish there were negative stars. Grace Loves Lace recommended them bc their old manager, Danielle, worked there. I met w lovely Danielle in March. She had me send pictures of the dress/alterations & said she'd update my file w notes so she could start right away when it got delivered. We had email correspondences for months. I made an appointment as soon as it was delivered but upon arrival no one recognized, had my file/pics, or knew anything about my dress. I kept referencing Danielle & was not told she left this shop until after they had pinned & taken my dress back. The grand total was $1300, not including bustle (+$350-400). I was shocked, but felt pressured so I paid. Figured if I was investing that, the dress would be amazing. I had 5 appointments w TiW that got progressively worse, leaving me in tears every time. Each appt started a minimum of 20 min late. I was constantly told tailors were juggling appts & sewing. Frankly, I don't know what there is to "juggle." Those 2 tasks are literally the only jobs of a tailor, & it is TiW's responsibility to hire tailors who are equipped. I always heard brides all very disappointed w alterations, but I invested so much I stayed. At each appointment, my tailor said they were losing a lot of tailors/firing bc they botched dresses/lied about qualifications. No alterations were made to my dress & the attempts botched my dress. It remained ripped open on the sides & wasn't sewn together until my last appt - revealing they only sewed the exterior layer. The inside lining was still ripped open, hanging, & dragging visbly lower than my gown. My hem, bra cups, cap sleeves, & lace on the back were never done. I vocalized wanting the cap sleeves to be made from the extra material of my dress after hemming. Multiple appts I was presented w 2 fabrics & told to pick 1 so the tailor could make my sleeves. I repeatedly stated that I wanted the sleeves made from my hem, but the tailor forgot every time. That tailor also told me the policy is to never turn away a bride. Which sounds appealing, but is a horrible design when they're so busy they can't sew the dress of another bride. I asked if we could do a strap lift instead of adding lace to the front of my dress bc we were severely running out of time. I paid $80 was was told I'd get a $150 refund for nixing the lace. The refund wasn't initiated that day bc the "system was down." I was promised it would get taken care of the following week. When time came, "system was down" again but I was told the owner would Zelle me and text me to confirm I received it by days end. Neither of these things happened. The following week, I had to demand the refund and state I wasn't leaving until it was issued. That appt they also said my sleeve take up was completed. My new seamstress has informed me the right sleeve was take up an entire inch more than the left - she was shocked they thought this was a job well done. The also took in the top SO much I couldn't take a deep breath. I never wanted them to touch the skirt bc it fit pefectly. However without my consent, they hiked the skirt up 4 inches instead of hemming and took it in but only on 1 side. It was so tight on my waist it was digging in, but then the shapely fabric that was supposed to be on my hips was flaring out near the bottom of my waist. The tailor said he thougt the abomination of a dress looked great and claimed they never touched the skirt. I pushed. He ripped open the dress as I was wearing it which revealed all of the previous botched alterations. He said the seamstress working on my dress was fired bc she couldn't sew. Instead of taking accountability and offering to fix this, they said I would need to pay $475 more. Mind you, we are now 2 weeks out from my wedding and no alterations have been done. I went on Reddit and found a sea of bad reviews that TiW had taken down from Google. I pulled my dress from TiW while there was still time to salvage it. Even though TiW said they would do anything to rectify this, they never issued the refund I asked for. RUN. I pray another bride never has to go through this. read more

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BRIDES DO NOT TAKE YOUR DRESS HERE! They are extremely unprofessional, do not know what they are doing and will absolutely ruin your wedding dress and some how blame you for it! They require an excessive amount of appointments that will run you more than the actual cost of your wedding dress! They are so rude and love to gaslight brides and their family when called out on their subpar work. Dress had to be pulled week before the wedding and taken to someone who could fix the damage tailed in white did! Praying it is fixable! DO NOT TAKE YOUR WEDDING DRESS HERE!!! Consider yourself warned! read more

I absolutely ADORE the entire Tailored in White Team, but ESPECIALLY Herschel! I had lost a bit of weight since I had bought my dress, so when I initially brought my dress to TIW in January, they already had bit of work to do to take it in. Little did I know that between January and May (my wedding), I would continue to lose weight to the point where I dropped down two sizes! While losing weight on accident was a delight for me, I knew it was a nightmare for Herschel and the team! Every couple of weeks I would come in and they would tell me we needed to take in the dress more. I knew it was delaying their ability to make progress in other areas of the dress, but even still Herschel was always SO patient and attentive. He shouldered all of the stress so I didn't have to. In the end, my dress fit like a glove! With all of the millions of other things a bride has to worry about, my dress was never one of them. The passion and pride the team takes in their work is what put my nerves at ease right away. It was bitter sweet the day I picked up my dress to take home. By the end of my time with TIW, I would look forward to my appointments not only because I would get to see my dress, but because I'd get to hang out with Herschel! I had an incredible experience at Tailored in White and I'm so grateful for Herschel and the rest of the team! read more

Tailored In White - Sewing & Alterations Near Me - Phoenix, Arizona

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I had a wonderful experience with TIW from start to finish!! I loved their process of altering one part of the dress at a time. Not only did it ensure that every detail was absolutely perfect but it gave me an opportunity to try my dress on many more times than you typically would which was just fun in itself! It's a time commitment but completely worth it. I couldn't have been happier with the outcome! The icing on the cake was a custom scrunchie made out of my dress scraps! Super thankful for these talented ladies. Highly recommend :) read more

Tailored In White - Sewing & Alterations Near Me - Phoenix, Arizona

Tailored in White ruined my wedding dress by leaving large pulls all across the dress. There were at least 10+ very visible snags that were several inches long. They tried to brush it off, insisting that it's a very delicate material, but this is a specialty wedding dress tailor that should be used to handling delicate materials. We went back to the store where I bought the dress and they showed us the sample dress that has been used in the showroom for over 3 years and there was not a single pull. Very disappointed because this kind of damage was not something we could even attempt to fix at another tailor, I just had to live with it on my wedding day. It's a shame because I spent over $1,000 to alter this dress, just to receive a finished product that is effectively trash and not even worth preserving. read more

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TIW truly does stand by their guarantee to make your dress meet your expectations. I feel like what helped me is Cora & Dynell explaining why certain things needed to happen to my dress and how they were going to fix my concerns along the way. I had never been to a seamstress that has you come in so regularly and those conversations helped talk me off the ledge cause it is stressful to be a bride during the planning process! I feel those 2 truly made my time there an awesome experience. Also, a huge shoutout to Maryam as she put a lot of work into fixing my zipper the week of my wedding (the original design of the zipper was a pain in the butt - no pun intended - the whole time I was getting my dress altered). I will say there are expectations of being at a TIW such as: 1. Expect a high cost toward your alterations and know your initial quote does not include your bustle, a day of kit for your dress (optional purchase), or addition of weights to your dress to smooth out the seams. 2. Expect to come in every 1-2 weeks for 30 min-1 hour 3. If you're getting your alterations done during wedding season, expect most of your alterations to be done closer to your wedding date. Don't freak, they'll make sure that it's done in time! I got my dress 4 days before my wedding day. Thank you TIW team for explaining the process to this bride & making my dress look absolutely amazing. read more

Tailored In White - After - zipper - Sewing & Alterations Near Me - Phoenix, Arizona

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The Team at Tailored in White are essentially your fairy godmothers and godfathers for making your gown completely custom to you! Due to a designer's manufacturing error, I was left 3 weeks before my wedding without a gown. (I had ordered this gown 8 months before). Yikes! With very limited options, I luckily found an off the rack gown that I saw vision in. I immediately contacted Tailored in White and they graciously took my case on, assuring me that my dress would transform into the dress I had dreamed of... and in the time I needed. Sarah, Ken and the ENTIRE team were all professional, knowledgeable and committed to their craft. I visited multiple times, 2 x's per week for 3 weeks, and each time I witness the team pay special attention to all brides - listening to their needs, understanding their direction and providing professional input to get the job done right. My dress fit me beautifully and I am beyond thankful for Tailored in White's services. I am one happy bride that felt incredible on my wedding day. Jacqueline Kerns - now Mrs S . read more

Do not waste your money here the whole entire staff was extremely rude and SO unprofessional. The amount of times I left crying for the amount of money I paid was not ok. They don't know what they are doing and they make you feel down right stupid. The place we got our wedding bands at the lady who helped us was also getting married she also had the same experience and she took her dress and walked out. The only person who was nice to us and knew what she was doing and literally saved the day was Cora. But unfortunately they didn't have her start working with us until the very end. She should just start her out business and leave. I never write negative reviews but brides trust me I'm saving you from so much stress take your dress elsewhere. read more

LOOK NO FURTHER! I was absolutely blown away by my experience at Tailored in White. Not only were they incredibly professional and skilled in their craft, they were passionate about working with the clients. I had an unforseen life events take place that completely through off my alteration schedule. But the team was so attentive and we managed to completely work around the situation. Throughout the process, they were incredibly thorough and detailed but made sure that I understood every step! I absolutely loved my dress, bustling, and how I felt on my wedding day. A major shoutout to Herschel for being basically a part of the whole process, making my appointments special, and giving me a gorgeous bustle after my ceremomy. There are not enough words or stars that can give the appropriate amount of praise. read more

Tailored In White - I love that my dress hugged my figure but still allowed for movement! - Sewing & Alterations Near Me - Phoenix, Arizona

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Eric saved me for our wedding!! My dress came late, so I started late, constantly frantic that I wouldn't be able to have everything ready in time (not to mention I was surprised with a lovely pregnancy in the middle of our fittings). He was CONSTANTLY able to adjust and make things work, plus he was there on my actual wedding day to make sure I was happy, comfortable and good to go. The confidence and joy he gifted me were priceless. Plus every gal at the front desk was beyond amazing and kind (: read more

Eric is truly amazing! His work ethic and dedication to making my dress exactly how I dreamed it to be was unparalleled. He went above and beyond to bring my vision to life and was a joy to work with. Very kind, patient, helpful, and skilled. I highly recommend Eric and the team at Tailored in White! read more

I originally went to Tailored in White after a friend of mine used them and loved them. My first appointment was an easy fix - just two wrinkles on either side of the dress due to where the slip was sewn to the inside of the dress. After taking a look, they mentioned putting weights on the bottom of the dress since the seam was too close. I said sounds great! I asked them what else they would recommend as I hadn't had alterations before. They said adding cups would be a good idea to make the straps less tight. I agreed and we added that to the list. When I came back in when it was ready, the cups had been sewn lightly on and the seams hadn't been adjusted at all. When I mentioned the seams to the tailors... it was strange. They had the exact same conversation with me as we had at my first appointment. "Weird, it looks like this is where the seam is sewn on the inside... we'll see what we can do." I thought, "huh??" but was glad they were going to work on it ASAP. They worked on it and adjusted the cups like I asked since they were showing in certain areas. We tried the adjustments a few times (which was fine), and they ended up deciding to just remove the seam entirely and told me I would probably need to pull it down on the day-of. Not a huge deal... except I wasn't happy when I got my photos back. The cups are showing in multiple photos and the slip on the inside is bunched up a lot and it was SO difficult to pull down. While I was in love with the dress, I wish I would've kept the seams as-is and had my mother sew in cups that didn't move. It only cost about $200, but I would've rather spent that money on groceries tbh. read more

Best experience ever. Purchased my dress from lovely bridal and they weren't able to do alterations so they recommended tailored in white and I am SO glad they did. I met with them almost 1x every other week and the experience was great and they are so professional and kind. It was a good time every time I went there to get fitted for my wedding dress. Would highly recommend. read more

Tailored In White - Added boning. Took in the straps and made more room around the armpits & of course bustled. - Sewing & Alterations Near Me - Phoenix, Arizona

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I cannot warn anyone enough to stay away from Tailored In White. I am writing this review for nothing more than to hope this message gets to brides so no one has to have the experience I had. I have never been more stressed out in my life because of this company, and what they are doing to brides is absolutely astonishing. They truly made my wedding week a nightmare and were the only bad aspect of my wedding (thankfully once another tailor came in and saved the day all was good). TIW came highly recommended from my planner. From the get go in August my experience was weird but I tried "trusting their process". Every time I would go it was clear there was a lack of communication between the seamstresses, there were multiple times I'd go to my appointment and nothing would have been done from the time prior. They started posting on instagram about "bridezillas" and no longer accepting brides that had a difference of opinion with them. It was about this time my gut started telling me something wasn't right. The rooms were a nightmare, glitter and needles everywhere, and they would randomly ask me for money when I had already paid. For example, I prepaid 800 for custom sleeves (jokes on me because I couldn't even end up wearing them since their work was awful). Yet on 2 separate occasions after the fact they asked me to pay 800 dollars again for the sleeves and I had to remind them twice I had already paid. All of this came to a head the final 2 weeks before my wedding. I went for my final fitting and my dress was supposed to be done (brought my mom, brought them cookies). Dress was nowhere near complete (10 days out from wedding), they said it was a 'miscommunication' but most concerning was some of the craftsmanship on the dress was starting to take a turn for the worse. Extremely sloppy lines, rippling, unevenness, and when you'd point it out they would get very defensive. They said they would fix it, so I booked another appointment to pick it up the Monday of wedding week. I also texted them morning of to confirm it would be done, which they said yes it would be, only to arrive and their manager verbatim say "we lied sorry it's not done". Sadly it was even worse than the week before. The attached pictures show how terrible the work on the dress was. They lost the original buttons from the dress (the dress only had 3 buttons...they added 7 buttons that were uneven and didn't match in color whatsoever. The sleeves and entire dress was dirty. The back zipper was terrible and you can see the awful cut lines in the back and on the sides. All of the seams down the side are uneven. Overall the dress fit terribly - rippling everywhere, baggy in places it shouldn't be. This was after about 1200 invested and again, 8 visits. After I told them I needed to take the dress and find a new tailor, they begged for me to have them fix it (why would I trust anyone to fix the dress when they couldn't even begin to see how much they had messed it up?). They said their owner was in the back and would do whatever it took to fix it, yet apparently coming out and saying that to my face was too much? They even tried to tell me their process wasn't a fit for everyone. They wouldn't even let me LEAVE THE STORE without signing off on some contract (while I was in tears). TIW - this has nothing to do with your process. I didn't mind coming 8+ times because I put my trust in you and expected excellence. Yet what I got was seamstress work that looks like it was done by a 10-year old. I took it to a new tailor who truly saved the day and she confirmed how terrible the work they did was, and said she's had many other brides coming to her to fix their dresses after being butchered by TIW. Clearly something happened at this business, it's very apparent they lost their main seamstress and are trying to play it off like all is well. Take this as a warning - all is not well. I don't know how you all go to sleep at night knowing you are scamming people and it's a true shame I fell into this trap. I'm sure TIW will respond and say this is my attempt to get a refund on the tailoring work (which I have yet to ask for), or that their process isn't for everyone or that I'm just a bridezilla like they've called other brides. Pictures don't lie - keep in mind these pictures were taken 5 days before my wedding. read more

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On the recommendation of Brenda at Bella Lily Bridal, where I purchased my wedding dress, I decided to book with Tailored in White for alterations. At the first appointment, they were completely transparent on what the cost of the alterations would be based on the items I wanted to change or add to the dress. I had 5-6 appointments in the couple months leading up to the wedding and I have to say these women are some of the hardest working people I have ever met. I am pretty sure they do not sleep at all during the months of September to November due to the high volume of dresses they are tailoring. Cora and her team did an incredible job altering my dress and making sure it looked absolutely perfect for the big day. Even when I thought it looked perfect and there wasn't anything else that needed to be altered, they would find something that needed tweaking to make it even more flawless. Cora and her team do not let any dress leave their hands until they are 100% happy with the work they have done, which is an approach in business you find few and far between these days. They were so flexible with scheduling and even performed some last minute alterations with my dress on at the final fitting. I had such a great experience at Tailored in White, that sometimes I wish I could just go back and hang out with everyone because it was so much fun. I, without any hesitation, highly recommend Tailored in White for any tailoring needs! read more

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TIW was a dream come true. So thankful for their "process" which led me to have my most perfect dream dress!! read more

Tailored In White - Alterations - Sewing & Alterations Near Me - Phoenix, Arizona

I hate that I even have to leave one star to make a review. No words are needed I think the screenshot speaks for itself. Same day cancellation without an initial explanation on a client with a wedding in 38 days. That just made every brides nightmare a reality. Delayed email responses and same day cancellation due to poor scheduling. DO NOT RECOMMEND. To those who had a good experience, you were lucky. read more

Tailored In White - Screenshot of same day cancellation - Sewing & Alterations Near Me - Phoenix, Arizona

They did the alterations on my wedding dress. The process was 6-7 fittings and at each on they make progress. Overall the experience was very easy and nice. The dress was taken in, shortened and I had a bustle added. All went well with the process for me and the dress was on time. However, there was an issue on my wedding day. The bustle would not button in two areas, making the bustle non functioning. They have since refunded me for that portion of my payment. Although the alterations didn't end up perfect, I think they have a good service and they have made things right with me. read more

Unfortunately, I chose to ignore the negative reviews and it was the worst mistake I made. My wedding was April 7th, I took my dress in January 10th and didn't take it home until April 3rd. 4 days BEFORE my wedding. I paid over $1500 for alterations that weren't even completed and my dress still didn't fit how it was suppose to. The nightmare started on March 16th, it was the last day for alterations as I was suppose to pick up my dress March 28th. The corset part was still falling down so they suggested I add boning as the corset the dress originally had, was "for show," basically not "strong" enough to hold the dress up. I paid for the boning and on March 28th, the pick up day, none of the boning was even installed (even though that was paid for). All they had to do was install boning on the sides to make it hold up, as they said this was the fix to keep the dress from falling. Instead, they took the dress in and made it tighter where it was uncomfortable and extremely unflattering. They said they would add the boning and let it out to make it loose. I returned March 30th and the boning still wasn't placed! If a customer pays for something and the company takes the money but doesn't do it, wouldn't that be considered FRAUD? This makes me think back of all the things I paid for that weren't even done. I had to return April 3rd for the final try on and finally take my dress home but it STILL wasn't altered correctly. I arrived at 1:30PM and left at 6:30PM. They needed to fix the zipper they messed up and add last minute straps as my dress was still falling. I told them I had an appt across town and needed to be done by 4PM. They didn't text or call me so I had to walk in at 3:50PM and wasn't taken back until 4:30PM. Very inconsiderate of my time and made me re-schedule my appt. After trying it on, it was still tight so they had to take it back and let it out. It got to the point where I was so stressed, I just took the dress home as it was. I ended up going to a seamstress for an emergency alteration and even she said she's heard HORROR STORIES from Tailored in White. The only good I can think of is that their staff is nice. Other than that, this was the worst experience I've ever had and the ONLY stress I experienced during the whole wedding process. I would advise all brides to avoid this place at all costs, not worth it at all. The negative reviews this business has are true and similar, if not exactly what happened to me. read more

Absolutely HORRIBLE experience at Tailored In White Scottsdale location. They make you pay in advance so you are held hostage throughout their alteration "process". They string you along with 10+ appts where nothing is sewn and then one week before the wedding everyone is freaking out causing extreme anxiety on the bride. You never see the same person so there are multiple people touching and sewing your dress with no consistency. They had the dress for 6 months and managed to disassemble it then could not put it back together. When I voiced my concern they asked me not to come back with my daughter. Apparently, they have dismissed other relatives as well when they are questioned as they do not want their customers hearing complaints. The work is sub-standard (lining not laying properly, bustle pins falling off, lines not sewn straight...). They took in each side of the dress bodice; right side was too tight and not laying properly; they had no solution whatsoever and told my daughter it was because she was right handed and lost weight! They did not even have the breast cups sewn in 6 days before the wedding. It is the blame game. Manager shifts blame on everyone with NO solutions offered. We finally had to leave 6 days before the wedding with an unfinished and PAID for dress and take it to a competent seamstress so it was ready for her wedding day. My daughter is in the wedding invitation business and posted her experience on her Instagram page to warn other brides. So many brides, wedding planners and even the bridal salon reached out to her saying they had horrible experiences and would never refer them again. The bridal salon apparently removed them from their referral list months ago because there were so many complaints. Had we only known... Brides stay away from Tailored in White! *Please reference Kristen V's review on 10/30/22 - same exact experience! read more

Tailored In White worked on my sisters dress for her wedding. Since I was the Maid of Honor, and our family resides in New York, I was there for every step of the way. Cora runs a fabulous business. From Day 1 she was welcoming, professional, and friendly. We looked forward to each and every appointment. My sister purchased a lace BHLDN wedding gown, it fit her OK but to our imagination just had to be tucked a bit. To our "surprise" Cora and her team transformed this dress in the best of way. It fit to my sisters body like a glove and was absolutely stunning. Cora and her team did everything on time, and each appointment she played close attention to detail to make sure everything was moving in the right perfection. We did not have a worry in the world. When it came to the bustle they did an amazing job, when it came to me learning it they did an even better job (lol). This was my first time even learning what the bustle was and took me for what likely felt like forever to learn how - Cora and her team were incredibly patient with me and took me through it step by step with no rush. To go through wedding planning while your family is on the other side of the country can have a bride feeling a little down, and to have someone like Cora around for the process makes it a little better. My sister throughly enjoyed her company. I highly recommend Tailored In White!!! read more

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It is no overstatement to say that Tailored In White made all my wedding dreams come true. They took my wedding gown and absolutely transformed it to something perfectly fit to me and exactly listened to and saw my vision. I was nervous bringing a Marchesa gown anywhere in Scottsdale bc I couldn't find anywhere that worked with such high quality, until I found TIW. Every detail, including the bustle, was looked after. Additionally, I had a jumpsuit for a Friday evening event around my wedding that TIW made absolutely molded to me. I got married in chicago and the manager of the wardrobe dept for the show Chicago PD asked me where my outfit was from bc she wanted it for a future ep (spoiler alert?? Idk?). The craftsmanship here is next level. Truly an art form that has gone to the wayside that the team here honors as an artisanal expertise. read more

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The actual work was great, but everything else was horrible. I originally was at the Glendale location about ten minutes from my house. They gave me only a week's notice that they were closing down the Glendale location and their closet location was now 40 minutes from my house. And I when I was a little upset, I was told I was the only bride who had an issue with the location change. The day of my final fitting/pick up I took a day off of work (I have to because it's so far) to go get my dress, and I was already in the area (about an hour prior), and I got a call saying they wouldn't have my dress done. So I took the next day off of work as well because they said they'd have it done by then, and I waited over 20 minutes for it to be ready. I was given an e kit for free for my troubles. But the thousand+ dollars spent on the tailoring, the gas, my time, and the time I took off of work to get to the fittings is worth more than a free e kit. read more

So I really was torn in doing this review but I wanted to warn other brides and would feel bad not doing so. I just want to start by saying all the employees were so sweet. I truly feel like they mean well but this business model is awful which does not seem to help the employees. I first started with dropping off my dress in January and paying in full. These alterations cost more than my dress. But I felt confident as they had seemed to know what they were doing and this was considered a high end alteration shop in Scottsdale. I had probably 10 - 12 appts and maybe 3/4 of those appointment things were actually done to the dress. Multiple times I would go in and the dress was the exact same as 5 weeks prior. I couldn't even count the amount of times they asked me the same questions for what I wanted even though I had to"signed off" on them multiple times. Example being, I was asked multiple times if i wanted my custom sleeves attached or detachable....from January when I dropped it off to begging of Oct (two weeks before my wedding) I did not actually meet my seamstress until 2 weeks before my wedding. The employees who help you and discuss what you want are not the ones that actually work on the dress. And when they are overworked, its easy to forget which bride wants what. Especially not seeing the same person every time. Each appt someone else helped me. And it was like having to fill each person in every time. I truly think they add all these 'fluff' appts on to justify charging more money. My custom sleeves were gorgeous however I do feel the job was a little out of their league. I should have had a bigger base added on as the weight of the sleeves pulled all day long on the day of my wedding. Night before my final appt (pickup appt) I was told 9:45 they hadn't finished it yet - and when I went in they not only told me they had 20 brides to finish over the weekend but that I needed two more appts before my wedding day no exceptions so they could add more fabric. This was on 09/30 and I was leaving to NY for my wedding on the 10th. My very final appt the sleeves were still slipping on my shoulders and they had to adjust them 4 times and I was there for 3 hours. They originally wanted me to come back for an additional appt but living an hour away I told them I needed it that night. I have other things to do the week before I leave, then to keep coming back to adjust a slipping sleeve. I ended up having to buy body glue (which they also recommended as they could see it was not staying up) - I ended up adjusting it all wedding day.. having to pull the sleeves to their normal spot as the body glue could only do so much. Overall this place is a messy business model, overpriced and understaffed. I truly think 4-5 appts with one person would've resulted in a better designed/quality of dress. I had such anxiety until I received the dress back and then for it to not be 100% was disappointing. I do not wish to be contacted in regards to this review either please. Also, Kenneth was absolutely amazing and really seemed the most knowledgeable - I felt the most comfortable with him and wish I could've had all my appts with Kenneth. read more