I stopped in on April 16 with a pair of shorts that had a button that fell off. I was expecting to drop them off and pick them up in a week or so but Miss Tina threaded a needle and sewed the button back on while I waited. On top of that, she said there was no charge. I don't have a ton of alterations done but when I do need alterations or dry cleaning, I definitely visit Miss Tina store. read more

Tina SAVED me and my bridesmaids dress. I last minute came in to ask for her to take out my dress in my hips completely prepared for her to say there was no way lol (because I hadn't tried it on in a while and it had gotten tight ‍) I only had two days to fix the dress and she immediately took me in, finished my dress (and my boyfriend's dry cleaning of his suit!) before we had to fly out for the wedding. She truly was a miracle worker and the dress ended up fitting PERFECTLY. Shes a blunt queen but amazing at her job. I'll only go to Tina moving forward for any tailoring needs. read more

Alterations and Creations - Sewing & Alterations Near Me - Phoenix, Arizona

Stay away from this place. As other reviewers have said, the owner is incredibly rude and it's clear she doesn't like people or her job. I've been there several times this past year and she is dismissive and never pleasant. I wanted to have some pants altered this week and commented that the prices have gone up quite a bit. She lied and said they had it but I had the proof in the receipt from before. I came here because it was convenient to where I work but I will not be returning due to her unprofessional behavior. read more

Mrs. Tina was an absolute lifesaver! I needed my shirt collar buttoned down for work very last minute, and I have no idea how to sew a button down! Lol. Did not want to buy a whole new shirt for work so I called and within minutes she told me to come in and fixed my shirt so fast! Thank you so much Mrs. Tina. I will def be back. Great Service all around. Very reliable. read more

Alterations and Creations - Sewing & Alterations Near Me - Phoenix, Arizona

Service is something else.. The woman that helped me was on the phone the whole time and seemed bothered while trying to get some assistance. Remained unfriendly in every interaction. I'm surprised this place is still open to be honest. I'm pretty sure she's the owner or manager. The quality of her alteration was also rushed and awful. I had to buy a new suit since she majorly messed up the sleeves and taking in with incorrect measurements. read more

I had a few buttons fall off of my shirt and needed them sewn back on. I visited this small owned business on Roosevelt Street and the friendly owner gladly assisted me on the spot. Thank you so much for taking care of this for me. I highly recommend this business. Very professional, well-organized, clean, and provides superior quality. read more

Alterations and Creations - Sewing & Alterations Near Me - Phoenix, Arizona

Called to ask for an update on a shirt i dropped off over a week ago and shop owner was very rude and didnt seem to appreciate my business. I would not recommend her mediocre service either. read more

Worst place ever! Please listen closely to negative reviews. I am very cautious when talking about the reputation of a business. Yet, this alterations parlor truly just plain out screamed for a bad review to be written for them. Tina at the front desk treated me so rudely during my multiple visits. By rudely I mean very indifferent, acts like you are disturbing her busy schedule in the back of the lobby area additionally doesn't greet. No eye contact whatsoever just looking at job item or looking away with a irritated/annoyed noticeable attitude. Initially I thought, this might mean that she takes her job very serious and therefore I will see excellent results upon returned clothing item. She quote me two weeks for initial job. I called a week later, she answer the phone rudely with negative remark asking if I received a notification of job completion which I didn't. I went ahead and stop by to drop off additional items to be altered on a second occasion while the 1st job was still pending completion. I thought perhaps this day is a fresh start and last day was just a bad day for her. I was wrong; she displayed the same disrespectful attitude, mind you I didn't even asked for the pending item being worked on. Tina showed a very factual attitude/interest as all she cared for was for me to leave items and so she can continue in the back room. It made me a bit nervous and I was hopeful that she captured my specific instructions on the additional two items dropped off. By the third stop I made at shop; this time now to pick up all three items, she just handed stuff back, pointed me to where to try them if I wished and she rudely walked away back to her back room without even making an effort to care if she accomplish the job desired by customer. At that point, I was the one who no longer wanted to be spending not one more minute of my time in such a negative environment. I tried on my pieces at home. The hem on the pants were cut too short, and the other two shirts had the wrong areas adjusted. Tina did whatever she chose to do with items, not what I attempted to explain to her during the drop off visit. I am now having to go to another place to repair her poorly done job on my pieces. Seriously, do not even waste your time and energy on such a place that does not give neither good customer service nor good quality on the job itself. read more

I was given rude service, almost as if she did not want to take care of me. Nonetheless, I still proceeded to give business (regret it). I get it, people have bad days, but to give me the same service after coming back and picking it up.... just tells me the kind of business she runs. For me customer service is everything, and I got none of that here. Rude remarks and an attitude was all received. Now that I have read other reviews of people having the same experience, I understand it wasn't just a bad day.... I would take your money to someone who is ACTUALLY happy to help you.....not here. read more

rude not welcoming, asked a simple question in regards to an alteration in pants from shein(my first mistake) that fit but are a tight in one spot (I'm 5 foot five and 118 pounds) and with an attitude and disregard I was told "there's nothing that could be done. They must be too small" if that's the case that's fine but I wasn't asked any additional questions didn't even get a chance to try them on to show what I was talking about nothing, very cold. I even brought in the same pair that are just a different color that fit me perfectly so I would have something to show in comparison. read more

I've used this cleaner on multiple occasions. One lady is super nice and friendly and then there's the girl who has a serious attitude and is mad at you for even coming in. I don't plan to return because I don't want to deal with her. There are plenty of other options. read more

Brought in 3 suits for dry cleaning. They gave me back the wrong jacket for a suit and lost my jacket. Incredibly rude from the time I dropped them off and didn't offer to compensate me in any way for losing a $600 jacket. Avoid at all costs. read more

Great customer service! We went in with last minute clothing alterations and they did a great job and are very welcoming!

You have to experience this business. She was very amazing and easy to work with. The kind of person that I want as a friend! Cost was affordable and very fair! I highly recommend this place !! read more

I used this cleaners for the first time, Tina provided NO warm welcome. It seems that is was a problem for me to walk in the door. Poor customer service, No personality, Not even a Thank you for coming in. Alterations took over a week longer than when was promised, and NO apologizes. I'll pass and patronage someone who will appreciate my business. : ( read more

This tailor didn't do what I requested with my dress, possibly because she wasn't listening, and chatting on the phone while I was hoping to get assistance. She was extremely rude, appeared to be really annoyed she had a customer. I won't make that mistake again. read more

I've been coming here for years for dry cleaning, that in itself has been fine. Most recently, I came to get a $70 dress hemmed for $80. That's when I met the owner and I wish I hadn't. Extremely rude, no sense of service, and asked how many months I was. I was not pregnant. She blamed it on my hand placement and was not apologetic what so ever. When I picked up my dress she acted as if she never made those remarks towards me. The service of the cashier has always been poor. It's always the same gal. It seems like she's hates being there and would rather be anywhere else based on her attitude. I would rather support local businesses but this place is not the one. read more

I had a couple of pairs of pants hemmed and I did not like the outcome. You could clearly see the stitching, they bunched up a little, and they were shorter than I had wanted. I felt this job was poorly done and when I called to let them know, the lady on the phone asked for me to bring them in. When I arrived I asked for a refund so I could take them elsewhere to get fixed. The owner Tina was rude and raised her voice at me. She also continued to argue with me on why the pants were fine but they were not up to my satisfaction. I live in the neighborhood so it's disappointing that I'm unable to continue to do business here. It seems other people have had a good experience but mine unfortunately was not. read more

Alterations and Creations - Sewing & Alterations Near Me - Phoenix, Arizona

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Great service and they make sure their timely with alterations. I highly recommend this business and you hey have drive up.

Friendly as f**k Gave us time to settle in. Didn't rush and with her magic to get us the right fit. Thank you. read more

I brought in 3 repairs and paid 3 dollars! Back home that would've been at least 15 bux each! So first of all they are very reasonably priced. Second of all they do a good job of dry cleaning, efficient and you can even do drive through. Finally, I had a few dresses taken in here and she did a wonderful job! Very precise and professional. Again at a reasonable price. The seamstress is great and will look for any button or other fabric that you need to make your clothing truly yours. I have already been here twice and I will be back! read more

This is our go to place downtown! Easy to get to and the service has always been great for us! Very friendly and a job well done. If you pre-pay your order, you get a discount, too. One of the better dry cleaning places I have been to / seen. Haven't ever used their alterations. read more

I went in with a quick fix issue and she took care of me on the spot. So kind and helpful I will always go here for my alteration or dry cleaning needs! Such a cute spot too read more

I called and the person who answers like keeps interrupting me and won't let me finish one sentence, then there's like all these rules like we're not responsible if we do a bad job and you can only come during the specific time , which is different than there posted hours on Google, never mind read more

The location is convenient, service is average at best, quality of dry cleaning is alright, and prices seem to be higher than average. I relocated to downtown a few months ago and the drive to the best dry cleaner in town, Pony Express in Scottsdale has become inconvenient so I've been using Alterations and Creations. For a dry cleaner I feel like their hours are slightly inconvenient. I work business hours, out of the house by 7:15A and home by 5:45p. Their hours are 7a-6p. It's a rush to get home to drop off or pick up. Cleaners service business professionals and should have hours to accommodate them. 6a-7p would be much better. The level of service is alright but not great. I hate that I can't just drop my bag off and leave. I have to pull out all of my clothes and have them counted on the counter. I have everything outside of undergarments laundered so it's a pain to go through this every time. Plus, I don't want my literal dirty laundry on display for the world! They like clients to prepay and offer a paltry discount of 5% for prepay orders over $25.00. My last dry cleaner gave me 20% off orders of 20 pieces--a generous savings. I popped in one evening after work with a few items to be hemmed, it was about 5:40p. I asked the lady at the counter for alterations and from the back area I hear a huff. The woman that does the alterations seemed very irritated by the request. I was informed that she normally was off at 5 and I was lucky to have caught her. I can appreciate hard working people wanting to get home and be with their families but don't let it show. After trying some charm on her she lightened up a little and did accommodate a quick completion date. Finally, they DO NOT accept AMERICAN EXPRESS! I use my Amex for 99% of my purchases and bills. It's inconvenient to use another card to only charge dry cleaning. Amex clients spend more than any other card holder. It would be prudent to accept American Express. Will continue to use them only due to the location. read more

The best thing about this business would be the location. That's pretty much it sadly to say. Granted during the holidays, I know it can be busy for a small businesses but services that are prepaid for should be ready to go by the agreed date. 12/20/18 I brought a pair of pants in at 11am to be hemmed with a cuff. The interaction wasn't cold but it wasn't friendly either, more akin to an exchange with TSA, which isn't my gripe. Got my measurements done, prepaid in full for the hem with a cuff, and given a date/time for pickup 12/26/18 after 5pm. 12/26/18 I go in just after 5pm and upon retrieval of the pants the cashier informs me that the seamstress forgot to cuff the pants. It was hemmed as desired but the work wasn't completed as initially agreed upon. I informed the cashier that I couldn't leave it there any longer as I had a flight to catch that evening but these were the pants that I would be wearing for NYE and they were not altered accordingly. No heads up was made prior nor was an apology given, I was just told to bring it back in when I returned to town. I know this small detail wasn't that bad on the grand scale as the pants were still wearable but any customer who paid in full and received an incomplete service wouldn't be satisfied right? They did some alterations but created more of a headache and I don't plan on returning here for future services, which is a shame because the location is great. read more

Miss Tina is simply AMAZING! We presented her with the ridiculously impossible challenge of creating our Game Of Thrones costumes for the season Premiere party, 3 weeks out!Two costumes! Not only did the costumes arrive in time but they were perfection and very reasonably priced! She is a delight to work with and her skills as a seamstress are unsurpassed. Every thing fit perfectly! Of course, we won the costume contest as Sir Davos, The Onion Knight and Missandei, no more a slave girl. Thank you Miss Tina! You are the best!! read more

This place is truly talented!! I brought in a torn jacket that was slated as irreparable by another alteration shop in Mesa. To my surprise, the kind lady inspected the jacket and indicated that it was going to take a few days but they were able to fix it. After a week, I came in today to pick it up and was beyond impressed that the jacket looked like it had never experienced damage. Not only were they able to salvage a personal favorite item of mine, they've earned a new dry cleaning customer! I highly recommend this place for any or all alterations and dry cleaning needs! Thank you for everything!! -Landrow read more

This place is too pricey for dry cleaning - and I am never sure what I am going to end up paying. Usually, 4 items (a mix between dress shirts, slacks, basic dresses) costs around $20 - $25 and has a three or four day turn around period. I've also used their tailoring services to get a pair of pants hemmed and was disappointed in the outcome - they were still too long. The main selling point on this place was the location, it really is the only dry cleaners downtown. And the cute dog is fun to pet. But, I've recently discovered another cleaners uptown who charges less than half and will have it ready for me the same day - that's worth a drive! read more

WAY overpriced for that amount of attitude. Rude rude rude. They make you feel guilty for coming in and needing dry cleaning- like they're mad you even showed up. read more

Echo the comments of others on the complete lack of customer service. However, this by itself would not necessitate a one star review. When they "drycleaned" a suit but returned it to me wrinkled I dismissed it as a one-off, despite their total lack of professionalism in the situation. The final straw was when I asked them to repair a broken zipper. I begrudgingly paid a "rush fee" despite the fact that it wasn't a rush by any measure. When I picked up the pants, the zipper didn't work. I had to bring it in a second time and wait three days. No surprise, but they refused to refund the "rush fee." read more

I really like the owners of this place. Great, neighborhood feel and very good cleaning and alterations. I especially like that the owners try to learn everyone's name. Gives the place a small town feel. Highly recommend. read more

I took my wedding dress here to be altered and I thought the lady did a great job. My matron of honor also took her dress here and no problems. That was over a year ago, so who knows in a year the quality in work and customer service could have gone down. Sorry to c.b. who didn't have such a great experience with the staff or the work done. read more

Took too many days to dry clean a suit, and the items used on the jacket made it to where it caught a lot of lint. Had to constantly lint roll it. read more

I never write reviews for things. I just have to say, the owner of this business is a PROFESSIONAL. She can do things with alterations that other people simply cannot do. And she has a great eye and knows how to make things look best on you. She took two suits that I had that were already "custom" and made them truly custom and fit PERFECT. If you need something more than a basic hem, go here. You will be happy that you did. read more

If you actually go by the term "A-OK" that goes along with 3 stars on the Yelp rating system, then Alterations... is just that. I give them a fair amount of regular business for both dry cleaning and tailoring (hey, I'm a 23 year old, trying to look like a 23 year old, in a 12 year old's body). The actual work done is good and very standardized. For example: I wanted a shirt taken in; it was done, and done well, but when I showed up a few hours earlier than what was listed on my ticket, they turned me away...(?) I would recommend interfacing with the men as opposed to the women (I just feel like their customer service is less rigid, more my stilo). read more

UPDATE: I go to Tina all the time for everything, one of the suit pants slightly ripped along the knee on the outer seam. I brought it to Tina and she fixed it up i. 5 mins. She treats her clients with genuine care. read more

I couldn't be more pleased!! I went in on Wednesday needing a dress altered ASAP for an event on Sunday. Not only was it completed before Sunday, she finished it on Friday before 5PM! I am so happy I came across this gem of a place. I will definitely be going back!!! :) read more

Alterations and Creations - Sewing & Alterations Near Me - Phoenix, Arizona

The Dress fit like a glove. Excellent job on the alteration of the neckline and waist. Great Job Tina!!! Thank you!! read more

Alterations and Creations - Sewing & Alterations Near Me - Phoenix, Arizona

This place got the job done for me a while back. I had some curtains that needed shortening. The work was great, the customer service was cold if not almost rude. Would I recommend them? The work is fine, just don't expect smiles or customer service that leaves you smiling when walking out the door. read more