After a couple of years, I have called it quits. On January 19th I waited until 7:28 a.m. for the place to open. The store seldom opens on time. The team is nice. I drive 2 miles out of my way to do business with them...I won't be late for my job. Sorry. Good luck ladies. read more

Turned in a bridesmaid dress for alteration and cleaning. The sleeves where sown uneven causing the whole neck line to pull to one side. The buttons that were sown on are also peeling and chipped. A total ripoff a $120 later. read more

Alterations and Creations - Buttons sewn on are peeling. - Sewing & Alterations Near Me - Phoenix, Arizona

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Actually this place does a great job at dry cleaning and tailoring, and you can't beat the location. They are a bit overpriced, which adds up if you have a lot of dry cleaning. My biggest complaint is that somehow, every time I go in - no matter who is working and no matter what I'm asking for - I get a boatload of attitude. I'm assuming it's a family-run operation, so maybe rudeness runs in this family? It's seriously so over the top it's ridiculous. Once i dropped by at 5:50 (they close at 6) and I got yelled at because the store was closed. Really? Lock the door if you're closed! I'm taking my business elsewhere. read more

Not good. I lived in the apartments just above the dry cleaners for a year so it was very convenient. The prices are too high The service is very slow and one person is too involved in chatting with the customers she never got my dry cleaning right. Too many choices downtown for good dry cleaners. I will not go back. Sorry I would like to support local business. With they high prices and rude young person working the counter, I'll go somewhere else. read more

I recently bought a dress on line. I loved it, but it didn't fit me correctly! A friend recommended Tina to make the alterations. She was so helpful and provided the professional service to make the dress what I wanted. I was not going to be in town once the work was promised...no problem! When the dress alteration was completed, she packaged it and sent it to me! That's customer service! I so appreciated it immensely. Oh, yeah! Wonderful job with the dress and I love it more now! Thank you, Tina! read more

Great service here. My suit coat and pants needed to be tailored and cleaned for upcoming job interviews and they did a great job with everything. I was acknowledged right away when I came in to pick up. There was a little wait because they were helping another customer, but it was fun because everyone was friendly. They also sell jewelry and clothing near the register, so I could browse while I waited. I had a total of 4 pieces cleaned and altered and all 4 were on point. read more

I drop off my clothes and they clean them. They've altered and repaired some of my clothes too with no issues or hang ups. I love the ladies atitudes that work there! read more

I had a bridesmaid's dress altered here and was very disappointed. It wasn't THAT complicated of an alteration either and I'm not all that picky. The dress had a 'sash' around the waist and when I had to get the dress hemmed, in turn the 'sash' needed to be brought up so it was the same length as the dress. Despite 2 attempts to get this point across, the alteration was never made. Additionally, the way the 'sash' hung in the back, when the dress got taken in on the sides the first time, nothing was done to adjust the 'sash' and then I had the thing hanging way to the left, almost on my side instead of hanging straight down my back. Ok, maybe the 'sash' thing was complicated? But beyond that issue, the hem was done terribly. It was a tee length dress and the hem was done so poorly that it was 'bunched' weird in several locations so that it didn't lay flat. Not to mention when I picked up the dress, there were still white fabric pencil marks all over the bottom of it where they marked the hem and never bothered to remove it when they were done. I also specifically had to ask for the dress to be pressed when they were done. I wouldn't have really expected to have to do this and i would not have cared that they didn't except that with the hem not done well, before pressing it it looked horrendous....at least pressing it helped to sort of make the hem lay flat. Basically, I didn't feel like any of this was done well and even though the lady seemed a little embarrassed that her help didn't do a good job on this dress, she also didn't seem to care very much either. She acted very annoyed that i needed additional alterations after the first attempt...when second alterations were mostly only necessary b/c of the bad job they did the first time. Maybe this place is fine for simple stuff like hemming pants and the like, but i wouldn't trust a dress for a wedding with them again! read more

Had a middle of the day issue with my pants...a big issue. I made a call and was told to come in. My pants were fixed within 5 minutes, service was fast and friendly, couldn't be happier. I will definitely return if i have any more "very unfortunate accidents" read more

I had a wedding to attend and took in a dress to get alterations. The service was quick and excellent. Prices are reasonable and the ambience is amazing. The owner went above and beyond to make me feel like I belonged, thank you so much for that. They offer great dry cleaning. I had my dress cleaned after the alterations and I absolutely loved everything about this place from the customer service, to the work, and cleaning. Thank you so much miss Tina for all your hard work and dedication. She went above and beyond to make sure I was well taken care of as well as my clothing. read more

The owner, Tina is one of the most talented, authentic people you will ever meet. This place is not just a simple cleaners. It goes above and has so much more to offer. Try out the alterations. Have something perhaps designed. Tina is a master designer with true skill. Purchase some of her creations there. There is so much more than meets the eye. Give it a try and support a local business. read more

Overpriced, 2.40 for launder and 6.00 for pants, which is cool if the service is exceptional, but this is not the case. also laundering and dry cleaning were not done in a timely manner, three days after drop off to be exact. In fact, when I came in on the day I was told my shirts would be ready, they weren't. I asked for a refund and the lady said she will check, no apology at all. When I talked to the lady about what happened and how I was not happy she told me not to argue with her, again with no apology. I should have read other reviews. read more

Thank God for this place. Another downtown store wouldn't help me with same day alteration. This place did and saved me!

I went here to get a pair jeans shortened. Not the biggest of tasks. Not only was the woman working there not very polite, but they took a week for the alterations. That seems like a pretty long time just to alter one pair of jeans. read more

So far, so good! Moved into the neighborhood a month ago and wanted to use a local business for my dry cleaning (haven't done an alteration, yet!). Luckily, A and C deserves the business. The owners are incredibly detailed with their work and the pressing is literally PERFECT. As an added bonus, you get a free dose of dry humor and two adorable shop dogs . read more

This is my go-to dry cleaners. I've recently had a couple sentimental items that I needed dry cleaned and stitch. They came out great! The other apparel and products that the owner sells are also fairly priced. Above all of the location is great. read more

Wow I've gone to this place since its opening. I wanted to support a local business and that particular commercial project. I've put up with the owner's patronizing attitude and tried to drop off my cleaning on the weekends so I would not have to deal her sometimes-sunny, sometimes-sour attitude. I made a mistake and tried to drop some off today after work and was told my clothes may be rejected because they were too dirty (dog hair). That was it for me -- There has be another dry cleaner in downtown Phoenix that offers better customer service. Jeeesh! read more

I took my business to this cleaners some years ago when I couldn't get my cleaners of many years to really pay attention to things like double creases, poor quality presses that left twisted wrinkles, and alterations that suddenly were of poor quality--and that was a business that people rank as top-notch in Phoenix. I looked around downtown and have been delighted with Tina's business. Everything has been cleaned or laundered in excellent fashion, all alterations have been great and the couple of times something was missed, they took care of it asap. On one occasion they called me to let me know something would be delayed due to a breakdown of equipment and another when I left a shirt there--and they called even before I had arrived home a few blocks away. And they give a 5% discount if you pay up front and the prices are certainly reasonable. I read the comments here about some version of poor service and have no idea what they are talking about as I find there what I think is the most important: they know what they're talking about, provide timely, good services at a reasonable cost, are convenient, and I regularly see many in the shop who are very very happy with the designs Tina produces. Besides, the plants there really are amazing! :) All in all, I'm thrilled to see this business continue to do well and highly recommend it. read more

Stopped by the shop one day and saw the lovely skirts and rompers I call them..lol. Little one piece shorts outfit. I wanted one made for my girlfriend as a surprise and all I had were her basic sizes. Yeah typical guy. But, when I picked it up it looked great. I surprised my girlfriend with it and when she tried it on it fit perfectly. She loved it and wants another. Tina, the owner did a great job and I will definitely be back to use more of her services.. read more

The customer service here is terrible. I brought in two blazers to get fitted. The owner told me that it would be too much work. I let her know the price is not the issue. Thank goodness that there is a tailor on 14th Street and Thomas, Fast Tailor Same Day Hems, that was able to help me out!! read more

We always get great customer service! Pants that were taken to be altered they came back fitting better than we expected.

This place is absolutely horrible!!!! It is ridiculously overpriced and the only "alterations" worth mentioning about this place is the prices which seem to always be different!!! I have taken clothes there and ended up with sombody's elses pants, pants that have been given back faded, and even had my clothes shrank!!!! The ONLY thing this place has going for them is location, but a bit of a drive is well worth the money I save in them ruining my clothes. Completely disappointing!!! However, their shop dog, Batman, rocks!!!! read more

I am not a regular when it comes to dry cleaning. I need something dry cleaned about once a year. I took a suit into this place because it is very conveniently located for me. I brought the suit in on its nice suit hanger. The lady at the counter, who acted like I just woke her up from a nap, took the suit and gave me a claim check. When I went to pick it up, it was on a wire hanger. I asked the lady where my hanger was, and another lady (presumably the owner) told me that they don't accept clothes on hangers and that if I had given it to them on a hanger, they absolutely, positively, without-a-doubt would have given the hanger back. After arguing with them for a few minutes about the whereabouts of my hanger, the lady looked in a box and retrieved, amazingly, the hanger that I had brought my suit in on in the first place....it must have been a miracle considering the fact that they absolutely don't take clothes on hangers. This place is overpriced anyway, and the people are rude. Even though it's walking distance from my home, I'll never go there again. read more

I have been taking my clothes there for over 10 years. Service is exceptional, the owner of the business has always been very courteous and professional. I have used them for dry cleaning, shirt laundry and for alterations, and have never been disappointed. I have recommended Alterations and Creations to a number of my friends, who have been pleased with the experience as well. Excellent location. I used to work in the downtown area, our office moved over a year ago but I still take my clothes to Alterations and Creations. I like the personalized service and the fact that the owner knows her customers, and addresses them by name. I have tried some of the "discount cleaners", found that they do not actually clean. When I get my things back from Alterations and Creations they are clean, pressed and spot-free. read more

I have been going to Alterations and Creation for a little over three years. We have an event every April that Tina has done our group outfits each year. She does such a great job that I have even had her make me a couple outfits for other occasions. She is centrally located and easy to get to. She has a cute little stop with outfits that she has made for purchase, very reasonably priced. Her wrap skirts are so cute and can be dressed up or dressed down...My daughter in law purchased one and she absolutely loves it. The wrap skirts have beautiful patterns to choose from as well as some really cute blouses that i purchased 2 of them as I simply could not decide which one to get...I loved them both and I always get compliments on them each time I wear them. I also bought a beautiful leather bag that I carry my laptop in for work. That bag is so sturdy and strong I carry it as a work bag and because its so cute, I even carry it out when I go to happy hour with the girls. Tina is great, she will hook you up right. read more

Kind of a lame dry cleaner. I dropped off some clothing that I suspect was only pressed, rather than cleaned and pressed. Additionally, their turn-around times are not very fast. read more

I have taken multiple items here to have repaired, and they haven't ever let me down. Don't read into the negative reviews, this place does the job correct. read more

I came in with a smile and went out angry. I've taken my clothes to this place before and each time there is a bit of unwarranted attitude that I can handle but this last time was too much. I came to pick up my clothes 1 hour and 45 minutes before closing and they were not ready. The action of my waiting around was apparently an inconvenience and met with rolled eyes. So, while I was waiting PATIENTLY for my clothes to get done, I received a call. While I was talking on my phone, my clothes were finished and the younger woman at the front tried to interrupt my conversation by trying to get my name and snapping her fingers at me. ARE YOU KIDDING ME!? It was not even close to closing time and she wanted me out the door.....and due to that experience, out the door I will remain. read more

I had heard good things about this place and brought a shirts in to be altered. They altered the first shirt I brought in and quoted me a price. My first shirt turned out well. A week later I brought four more of the exact same work shirts and not only did they do my alterations incorrectly but they charged me more. I said something to the lady working and she said I had to pay it per the owner. They did state they would not charge me more to fix their mistakes. Are you kidding? Of course your not going to charge me more for your mistake. The different people working in there give different prices. I am very disastified and will never return. read more

I really want to like this place. The location is very convenient for me. But the alterations I've had done there, and the repairs, are simply not impressive. I had a hole in the sleeve of one jacket, and they said they could make it invisible. That did not turn out. It's only slightly less visible than it was before they got their hands on it. If it were my business, I would have said to the customer "we gave it a shot but it's not up to our standards, no charge." Likewise a replacement snap on a pair of hiking pants. I can sew a little. I went to fabric stores and tried to find a match and do it myself, but came up empty. When I brought it here, they did exactly what I didn't want. They went to the store and got a snap that was neither the right size nor color, put it on there, and charged me full price. That's simply not acceptable. The cleaning I've had done there was fine, but they're not getting another chance with alterations or repairs. It's too bad. read more