I Haven't been to the Pepper Mill in 15 years..I Ordered a pizza steak at 5-24-23 7:30 PM $13.00 for an undersized steak swimming in tomato sauce..underwhelming. There was no one in the place, not one customer..only 5 employees..Do you want to know why? The place was filthy, no upgrade to the outside or inside, not even basic maintenance. THe Chester County Health Department should shut this place down. read more

Horrible service, ordered pickup. Food cold. Salad with dried old chicken pieces. Called to speak to manager, he would not get on the phone. Went back to the store to speak in person and he was telling staff he could not speak with customer on phone. Requested a refund and told they do not refund. Manager proceeded to take salad apart and fling pieces of chicken and salad on counter until he got angry and tossed it into the trash. Horrible service, horrible quality of food. read more

Pepper Mill is the kind of greasy spoon establishment that you love and likely heard about from another local, but probably wouldn't notice if you were just driving by. Breakfast is not bad, but our favorite items to order here are the cheese pizza, premier cheesesteak, and milkshake. They are delicious and we frequently pine for these items as we now live in another county not close by and we have yet to find anything as tasty in our area. We usually order take out as the dining area is fairly small. My husband says the interior looks the same as when he was here as a child. They used to be cash only but recently started accepted cards-FINALLY! read more

Ordered pizza for my daughter's birthday tonight at 4:30. We had a house full of company, and at 7:40 the delivery is still not here. I called and spoke to the restaurant multiple times and was told repeatedly that the driver was on his way! We already paid & tipped the driver, and they won't let us cancel. It's very embarrassing as our house is full of people and our food still isn't here! Terrible service and a total shame. Would not recommend! read more

Meh!!! They mess up your take out orders frequently, it's sadly not clean. The staff is nice though Pizza is ok read more

This used to be the best place for cheesesteaks, wings, and hoagies in the Malvern and West Chester area. I have tried it four times over the last year hoping it would get better. In each case, the order was wrong (really wrong), and the food was terrible/stale/overpriced. Comments from previous reviews are correct: it is a handful of high school students with no manager or supervision (and definitely not an owner who would be embarrassed). Best solution: sell the place to someone who actually cares or just turn the lights out. read more

Been a WC resident for over 35 years. PepperMill used to be good. Gave it another try and this is the Pizza. Sloppy pos..... seriously folks? Way to much cheese enough sauce to make spaghetti with what spilled out of the box. I would equate this to a bunch of 4 y/o throwing sauce all over a kitchen read more

Pepper Mill - a pizza in a pizza box - Pizza Near Me - West Chester, Pennsylvania

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Peppermill has great breakfast, pizza, and cheese steaks. It's around the corner from us so it's an easy stop for breakfast sandwiches in the morning. There are a few parking spots out front that are hard to back out of on the busy road but there's plenty of parking in the back. I would definitely recommend ordering their pizza if you're looking for take out, this isn't a place I usually go for dinner, it's more of a breakfast diner inside. Very casual, I have worn sweats here for breakfast and not felt uncomfortable. read more

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I've been going to Peppermill for years now and they have always been my favorite pizza shop. I've recommended them numerous times but I have to say, I feel like the quality has slowly been deteriorating. It seems like every time I visit the staff gets younger and younger. Not sure if this has anything to do with the quality but I just got take out from there tonight and I found a couple hairs in my cheesesteak and my fiancé found a piece of chicken in her salad that was not fully cooked. This is not going to prevent me from coming back, but I would like to make the owner and manager aware of my experience in hopes that my next experience is far better. read more

We have been going to the Pepper Mill since we visited my Grandmom Helen in the mid 1990s. They have the best cheesesteaks around. They helped to feed us during our house renovations in the early 2000s. They are one of the few places still around from my youth. They will always be my favorite. I'm glad our daughter has the opportunity to grow up with the same experience as I had. When my extended family comes into town to visit, the Pepper Mill is their last stop before heading out of town. Authentic and delicious. Keep it up! read more

First time patron and most likely the last time. No plastic accepted for payment, but I did receive plastic cutlery for eating. Cheesesteak was dry and was cold on top for some reason. Not very good at all. I ordered and paid a little over $9.00 for a large cheesesteak. My wife ordered the small. They were the same exact size but I still paid for a large??? My daughter's hot dog actually looked really good, however. Had to repeatedly hear server complaining to everyone that she was the only one working. The biggest reason I will not return is that NOBODY said "thank you." Nobody. Not when I ordered, not when I paid, never. Hey, Pepper Mill. I'm patronizing your establishment and giving you my money for a meal. Learn to say thank you! read more

Always look forward to coming home and having a pepper mill cheesesteak, the best in the area. Tried pizza for the first time the other day and really liked it and the chicken salad with apple sandwich is fantastic. If you want great food and servers that remember their regulars, enjoy. My sole reason for deducting a star is because they are cash or check only. So be sure to bring cash or you will have to call Demone to go get your wallet. (For you kids out there that didnt get it, that was a very funny 'Fast time at Ridgemont High quote) Last two times my to go has been wrong so that's the fly in the ointment read more

So far the food has been great for takeout. The service is a little shaky and a bit more meat on the steaks never hurts!

Good place for lunch. Cheesesteaks are very good. Pizza is decent. Staff is nice. Place could use a good cleaning but the quality of the food is good enough for 5 stars even though it is a bit run down. The people who work there are nice and parking is easy. I have been more then 10 times and am comfortable giving 5 stars. read more

What a shame, not the same place I used to love. Cheesesteaks are just ok, and pizza is gooey and doughey. The kind where it flops and all the cheese immediately falls off. Tried to chalk it up as one time thing, but 4 times in a row now, and Im done. And that's all I have to say about that. read more

I Love their Cheesesteaks!! Service: Younger staff, but they get the job done and seem pretty nice. Location: Corner of North Chester, near Paoli Pike. You can't miss the big red PEPPER MILL sign. Must Try: Buffalo Chicken Cheesesteak (it's messy so make sure you get plenty of napkins) Summary: One of the many menus that has come across my doorstop. I tried it because it was close (walking distance). I can drive there in 2 min, walk in 10. I tried a Cheesesteak and it was pretty good. It's not the best I've ever had, but considering the convenience factor and the price... It gets the job done when I can't make it into the city. This place is eat-in or take-out, and they also serve Pizza, wraps, and a host of other menu items. Definitely worth a try if you're in the neighborhood. I wits they sold wings though, that would be great. UPDATE 11/10/11: So after coming back and reading this review 3 years later, I've come to the conclusion that Pepper Mill is my favorite place to go for a cheesesteak. And anyone who's ever come to visit me from out of town has told me the same thing. So if you live in the West Chester area and you're looking for a good cheesesteak, check this place out. read more

I drive all the way from MontCo just to eat at the Pepper Mill. This unassuming little spot has the best cheesesteaks in the 'burbs. Hands down. No contest. Get the "premier". It's the only choice. They also have delicious milkshakes and great old bay fries. Basically you'll gain 5 pounds eating here. Anytime we have people in from out of town that want to eat cheesesteaks and we don't feel like going downtown, Pepper Mill is the spot. Heads up...they only take cash!!!!!! read more

First let's start with the over 9.00 for a 12 inch cheese steak. A bit pricey but is packed with meat. The sandwich was good. The reason I rank the place so low is due to the cleanliness of the place. It was filthy! I sat at the bar and was getting work done on my phone when my meal came. As I sat there and are it I could do nothing but watch the kitchen seeing it was in front of me. I watched for 10 minutes and only saw 1 person wash their hands. There were 10 people in the kitchen. It seemed like everyone was eating also. At one point I counted 6 people chewing. I got disgusted. In front of the freezer was a pile of French fries on the floor and nobody seemed to care. I watched the one girl eat them make a wrap as she was still chewing! I doubt anyone has taken a safe serve class . Be careful as you eat there ! The picture is only a portion of the dirt on the floor. read more

Pepper Mill - Fries sitting on the floor . 10 people working nobody cares to pick them up! Nasty . - Pizza Near Me - West Chester, Pennsylvania

This place might be outdated and from time to time their website is down. Don't get upset just give them a call. A few things I love about this place is that their cheesesteaks are great (for the Paoli area). They are not the best, however probably in the top 5 of my choices in Chester County. Walking into the Peppermill might scare you, because the door slams shut and it sounds like someone fired a gun. When you walk in through the back (WaWa side) you will come out next to the counter. That door slamming shut behind you earlier must have sent you on a time warp to 1977 in which you end up in a truck stop cafeteria. That is when I know this place is going to be sweet. My office orders from there at least once a month, and here are the favorites (I tried them all!) Potato Chunks: These things are little cubes of potato's seasoned like really good curley fries. These are an essential side to any sandwich, also a regular order is enough to split between two people. Get these you will not go wrong. Buffalo Chicken Cheesesteak: This cheesesteak is very good, it is exactly what it sounds like, chopped up chicken with buffalo sauce and blue cheese dressing, all of these flavors are creating a party in your mouth. Cheesesteak: The plain is just okay, Premier Cheesesteak: Now we are talking! For a dollar more you can get premium cuts of steak as your cheesesteak. Get it with mushrooms, sauce and onions. This meal will fill you up for a day (especially with the chunks). This place is good and the food is always pretty solid, I know I did have better - but for the proximity it might just be the best in a 10 mile radius. read more

Pepper Mill - Premier cheesesteak (mushrooms, sauce and onions) with 1/4 of a potato chunk order - Pizza Near Me - West Chester, Pennsylvania

I called because I love trying new places. Menu seamed nice. But they wouldn't deliver to me. They said I lived in town. I live by henderson high school. There is street parking and nice neighborhoods. I understand not wanting to peddel into the "town" of west chester, but to loose business... that is poor. He hung up on me. So, I called back to ask to speak to the manager or the owner, and he said he was the manager. So, he placed me on hold as to not hang up on me but to no longer speak with me. At no point did I yell, scream, raise my voice.. etc. I simply asked questions and wanted to know how he would loose business because he thinks I live in the heart of west chester. read more

Everything that comes out of this restaurant is HUGE. Seriously, a "small" hoagie is over a foot long. No man/woman needs to order anything bigger than a small unless sharing. I really like the roast beef/horseradish hoagie- the horseradish sauce could be a little more "horseradishy?", but it is still good nonetheless. If you are feeling like a philly- go with the chicken over the steak. They seem to screw up delivery a lot- definitely check your order before they leave. read more

Ordered Cheese Burger Hoagie, Lettuce, tomatoes, onions, hot peppers & Ketchup on Sunday, Father's Day. When I got home (45 Min.) and opened the wrapper, there was nothing in the roll but a small amount of cheeseburger, with no toppings at all. Really disappointed, not the quality or quantity it use to be. read more

At the intersection on Paoli Pike and PA Route 352, the Pepper Mill has been a mainstay of the take-out community for decades. Perfecdt for hoagies, cheese steaks, salads, and pizza, this restaurant could easily be taken as yet another grease pit on a highway dotted with nondescript businesses, hiding behind vast parking lots and ugly plastic signs. But there's something more to the Pepper Mill that you won't really know until you step inside. The cheese steaks drip with just the right combination of hot beef tallow and melted sheese, the rolls' crust crackles in your mouth as they yield to chewy dough and warm piles of cheesy, shredded beef inside. I stop here occasionally on a cold day for a nice hot cheese steak or to pick up a pizza on my way home. Its a nice, fiendly place, and hope it occupies this corned for decades more to come. My favorite time to visit is when its snowing. The plucky owners keep it open, even though most of their clientele hide at home, afraid of the white stuff. Nice to have the place to myself. Yum. read more

Discovered this place over 20 yrs ago while in nursing school at CCH and it was THE place to go for cheesesteaks. I would have definitely given it 5 stars back then! We still go back a few times a year now, but today might have been our last trip. As I am very nostalgic and hate change, I both love and hate the fact that this place has not changed a bit over the years. It feels homey and welcoming, but at the same time could definitely use a good deep cleaning, as other reviewers have noted. As for the quality of their cheesesteaks, I'm not sure if my taste has grown more picky over the years, or if their steaks are just actually getting worse... but I don't find them to be quite as good anymore and the ones we got today were definitely NOT worth the $9 each! I know other reviewers dislike the parking, but I've never found it to be that bad, even as a teenager. There are plenty of spaces out back if you're too chicken to back out onto 352 when leaving. My biggest issue by far is the fact that they do NOT accept credit cards! I guess it's not as bad when you are just popping in for a personal lunch, but I was really taken back when I placed a huge order for my business and then was told at pick up that they only accept cash or checks. It's not like I carry a business check or tons of cash around with me, so I'm not sure how they survive. I'm sure they are loosing TONS of business because of this policy. I could understand it if they were just trying to keep costs down, but i don't see that to be the case at $9 per cheesesteak. read more

Phoned in an order for a large mushroom pizza, extra cheese 20 mins in advance on my drive home at 9:00pm. Arrived to find out THEY DIDN'T MAKE IT! read more

Agree 100% with Amanda's review - the place is homey, no-nonsense cheesesteaks, sandwiches, salads, pizza and bolis. Their cheesesteaks are superior. They also have great milkshakes. They do the basics well and have a lot of variety on their menu. As Amanda said, the waitstaff is (and always has been) made up of high school students - some are friendly, some are humiliated by having to work (which I enjoy just as much). Forget about parking in front, which is a kamikaze-like experience when backing out onto 352 - use the back lot by the Wawa. There's a video game in the back entrance to distract yer teens if desired. read more

The only complaints I have about this place stem from things outside of their food quality. The parking lot is obnoxious to get into and out of easily. This place also doesn't take credit cards so expect to bring cash. I guess that is the authentic Italian experience. A restaurant that only deals with unmarked bills. I love their pizza though. A nice combination of cheese, tomato sauce and grease. My heart beats slowly at the thought of it. Most likely due to health reasons. They also have great cheesesteaks. My family definitely frequents this place often. read more

Dirty, expensive, and poorly run. Food was decent but portions small. Ordered scrapple as a takeout with other items. It was smaller than a playing card and just about as thick. Will not go again. read more

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I used to live in the West Chester area but recently moved to North Jersey and surely miss having this place around the corner. My fiance and I were back down in PA this past weekend and once again had to visit this place for lunch. Amazing!!!. I would rate the cheese steak and cheese fries here as a complete 5 star experience. Other items I've ordered in the past are hit and miss which is why I'm giving this a 4 star rating. The onion rings, cheese fries and hoagies are awesome but their pizzas and salads are enghh. Stick with hoagies when you visit; especially the cheese steaks. Seriously competes with some of the best from Philly and certainly heads and shoulders above Pat's and Geno's in my opinion. FYI.....Cash only. read more

I agree with the service comments above, but they still get 5 stars from me. The place is so busy it's hard to complain about waiting. I've been going to the Pepper Mill for over a decade, and traditionally I would order a Pizza Steak, a Stromboli or a Pizza (which is far and away the best in the area). Recently I've found some new sandwiches, though. The Pulled Pork is great, and when its on their Cuban Sandwich it's outrageous. For this style of food there is no substitute. read more

Best cheesesteaks around. Send out of town business associates to Pepper Mill when they want the best Philly Cheesesteak around. Went to a nearby boarding school in the mid 90's. Was always a treat ordering Pepper Mill for delivery. Pizza and strombolis not to be missed either. read more

The lady behind the counter was rude and inconsiderate. she judge me based off my appearance and served me food that was horribly made and just not very tasty read more

Living in West Chester, I've grown up on the Pepper Mill. It's always been the go to place for me and my friends, and I have yet to be disappointed. My go-to is the cheese steak and their fabulous fries. I've had some of their cheese steak variations as well, and all of them are good. I'm also a fan of their Stromboli. If you're planning on getting anything from the Pepper Mill on the go, I'd suggest placing a take out order to pick up instead of getting it delivered. Especially if you're ordering fries, they lose their crispiness (which is why I love them) by the time they arrive. read more

I have been coming here for almost 10 years now and the food has always been top notch. I recently had 25 people here for a rehearsal dinner and the service and the food were excellent. Considering that we had 25 people, the price was reasonable too. CASH ONLY. read more

Did Pepper Mill change the Ham on an Italian Hoagie? Seems to have changed to a canned pressed ham (un)quality. I thought it was me, but my adult daughter noticed it without me saying anything,,, We both took it off our hoagie.... may not order another after a weekly order.,. SAD read more

Any place that turns a sandwich into a grinder but even improves it by putting it on garlic bread has me as a fan! The sandwiches are friggin awesome then again it might be the crispy cheesy garlic bread coma i'm in after i eat most of it. They are HUGE and super packed with all kinds of goodies. Menu has lots of options and is reasonably priced. Maybe i'm biased cuz i love cheese and i love garlic bread...but YUM! read more

The best buffalo chicken cheesesteak in the area. It's huge, it's real, and it's spectacular!

These guys can't get an order right to save their lives. My work ordered us food from here and twice in a row they screwed up the orders. This place is a joke. read more

BEST CHEESESTEAKS for miles and miles. You can even get some designer type steaks like the southwest chicken cheesesteak which I recommend. They're also experts when it comes to frying anything. You want Chocolate malts? Yeah, they got em. What's that? You said you don't like cheesesteaks? That's horrible, but you'll be alright. They have so many other amazing sandwiches to choose from. For the truly adventurous they have a few salads on the menu, but I don't recommend them. Do yourself and your loved ones a favor and go get cheesesteaks from the Peppermill. read more

I've been ordering from Peppermill for most of my life, but recently the service has been absolutely horrible. The place is run by clueless high school students, and usually I would have no problem with this but they are very rude and DO NOT do their job. The last few times that I have ordered delivery, they have either forgotten half of my order, or just flat out DID NOT ARRIVE. I understand that it can be busy at some times but if you're not going to deliver my food, then at least call back and let me know. The (many) times where they have forgotten items in my order, I've called back asking for a refund. They let me know they'd put a note on my account for money off on my next order. The amount was around $15, but I have never received any type of compensation whatsoever, though I've ordered five times since. Although most people would never order from here again after this type of service, their food is great, so I have continued to try. read more