Went in for an oil change no appointment. They got it done in a couple hours I believe. I have no reason to be dissatisfied with that. Mr. Bacon was friendly and showed me the quote up front. Not bad for a full synthetic oil change these days. Only remark is that they called me when it was done. I came to pick it up and the person who called me was Mr. Bacon and did not tell Mr. Bacon that I was called, making Mr. Bacon have to figure out what was going on. And when Mr. Bacon asked the tech if he called, the tech barely responded and ignored his other questions. read more

I drove over 70 miles from Antioch and scheduled an online appointment for a simple oil change. I even arrived an hour early for my appointment time. When I walked in, I was immediately told they could not do the oil change and that I would need to leave the car for about four hours. Naturally, I asked what the purpose of making an appointment was. The employee then told me they do not make appointments for fleet vehicles because the car is an Avis rental. However, this was my fourth time bringing this same vehicle in for an oil change, and each time I scheduled an appointment online without any issue. Driving 70+ miles, spending gas and time, only to be turned away makes absolutely no sense. If fleet vehicles are not eligible for appointments, why is there a fleet vehicle checkbox in the online booking system if the appointment will not be honored? This experience was extremely frustrating and felt like a complete waste of my time and fuel. Businesses should honor the appointments their system allows customers to make or clearly state the policy before someone drives over an hour for service. read more

I had a tire delivered from Tires Easy for installation. Because my current tire is leaking, I called ahead and was told I could come in today, 2/11, rather than waiting for my original 2/17 appointment. Incident Details: 1. Unprofessionalism and Aggression: Upon arrival, I worked with an employee named Jason (who was not in uniform). When a PO# issue arose, he refused to help verify the number while I had Tires Easy customer service on the phone. When I expressed frustration at having to call back a second time, Jason became aggressive, stared me down, and stated, "I am only doing my job." When I asked for his last name for my records, he pointed his finger at me and yelled that I had "crossed the line." 2. Refusal of Service: After I spent another 10 minutes on hold to get an email sent to the shop, Jason dumped my car keys on the desk and flatly refused to assist me further. 3. Managerial Negligence: A second employee, Daniel, identified by Jason as the manager. However, Daniel did nothing to de-escalate Jason's behavior. Furthermore, Daniel's tone was cold and impatient. He insisted he could only contact the District Manager via email and that it would take "a few days" to fix the system error, telling me to leave. 4. Inconsistent Information: Only 15 minutes after I left, Daniel called to say the issue was fixed and I should return. When I asked why it was suddenly resolved after he told me it would take days, he offered no clear explanation. Conclusion: The behavior I encountered--specifically the yelling and the refusal to help--is unacceptable for any service environment, let alone a management level. I felt intimidated and my time was completely disregarded. I chose Pep Boys because of the brand's reputation, but this experience was a mockery of customer service. Follow up after this bad review: I had the most disturbing and frightening experience at the Pep Boys Sunnyvale location today 2/12. If I could give zero stars, I would. What started as a frustrating service experience ended with the Store Manager, Daniel, unlawfully locking me inside the building. The Highlights of my "Service": *Hostile Treatment: The manager, Daniel, was cold and aggressive from the start. He refused to let me use the customer waiting area and forced me to wait outside while my tires were installed. *Negligence: After I left, I realized they had failed to return my tire lock key. This is a critical piece of equipment, and their mistake forced me to return to the store. *Unlawful Detention: When I returned for my property and recorded Daniel's verbal refusal of service, he lost his temper. He ran to the front door and manually locked it, preventing me from leaving. He held me captive inside while threatening to call 911, only to change his mind and let me out minutes later. *Privacy Issues: He then followed me to my car to take photos of me and my license plate to intimidate me. Locking a customer inside a store is a crime (False Imprisonment). I have filed a report with the Sunnyvale Department of Public Safety and the California Bureau of Automotive Repair. To Anyone Considering This Location: Do not go here. If there is a mistake with your car, the management may resort to intimidation and physical restraint rather than professional customer service. I am still waiting for corporate leadership to contact me regarding this dangerous behavior. So far I have not heard from any one. read more

Pep Boys - My receipt - Auto Repair Near Me - Sunnyvale, California

Mediocre services, but they are always busy, thus, its take some times to complete the services. Not enough workers to complete the job, but can always try better. read more

Customer Service was so horrible I decided not to get my tires done and wait for another day. The white boy in the front needs to check his attitude, it is not needed for simple questions. read more

Visit Date/Time: Monday, February 23 at approximately 1:30 PM I was assisted by the only male clerk at the register after he finished another customer's order. I explained that my tire valve stem was damaged and showed him a close-up photo. Without taking my name or vehicle information, he gestured for me to move aside and said, "Let me take care of the lady first," referring to a woman who had been standing behind me. He then loudly and enthusiastically served her. After about 15 minutes, he placed her paperwork in the "pending order" folder (indicating it was a new order handled ahead of mine). During this time, my information was never taken. He abruptly cut off a phone call, cursed, and walked out without explanation. After returning briefly, he again walked outside and yelled, "Come over with me." He inspected my tire and immediately said, "You broke this." I responded that it was already broken, as shown in the photo. He then said, "There's nothing I can do for you. You'd have to take it to the dealer. We can't fix the TPMS sensor." When I asked if that was it, he gave no response and walked away without another word. For reference, vehicles manufactured after 2007 are equipped with TPMS. Had he asked for my vehicle's year and make, he could have clarified the situation in under a minute. This entire interaction should be verifiable via indoor camera recordings. This was an extremely unprofessional and disappointing customer service experience. Take your business elsewhere. read more

We came to change our headlight for our car here on a Sunday. The person who help us said he's the only person there and our light needs to be replaced in a dealership. I feel like they should have just called and tell us that instead of us driving all the way to Sunnyvale to go for our appointment. Don't come here on a Saturday. The San Carlos location before is better because they call us ahead of time to ask what kind of lights we need and if they have it we can come. Value wised we wasted gas to come here so please call ahead especially if you're coming from a far location. Not worth the drive and frustration. read more

So I bought 4 tires and an alignment at PEP boys. My tires were balding in the front on the outer edges. I brought my car in and had my receipt. I wanted to get two new front tires and my alignment done under what I thought was a warranty. But instead of the 65,000 mile tire warranty on the receipt it is some other warranty I was supposed to buy to replace tires that are not even 3 months old. Save your money and definitely go somewhere else. It's crazy work not to stand by your work and help a customer who spent over 1,000.00 on services. CXL my PEP boy's credit card on site as well. read more

These people cannot be trusted and have no integrity whatsoever. My car was dropped off running at Pep Boys and was returned completely dead. The tow driver had a very hard time backing it up and immediately noted new noises and suspected a transmission issue that was not present when he picked up the vehicle from my house and took it to them. When we took it to a different repair shop, the new shop confirmed a transmission problem I did not have before, and the estimated repair cost is $8,439.64. On top of everything, When I declined Pep Boys services, the car was returned to me parked in human waste. I contacted the store and the area managers and no one cares to call back. Terrible experience, and I strongly warn anyone to be aware of what could happen to them! read more

I made appointment for my friend to repair a tire. Upon checking in, the technician spent just a minute looking at the tire (not inspecting it at all) and said new tire is needed. My friend took the car to another shop, and they found a nail in the tire and did the repair. Obviously this is not an honest shop, aiming to rip off customers. Avoid at all cost!! read more

Just a heads-up for anyone considering this tire shop: they managed to put three tires on right and one tire completely the wrong size, the TPMS sensors were giving me an error problem message, and then had the audacity to tell me it was my car's fault. They sent me off to the dealership claiming it was a TPMS sensor issue, which cost me $150 just to find out--surprise!--everything was fine with the sensors. It was just their screw-up. When I came back, the manager tried to act like giving me the correct tire (which they should've put on in the first place) was some kind of gift. And then they offered me a couple of oil changes instead of refunding the dealership fee. Like I'm ever coming back here again--no thanks! If you want a shop that actually gets it right and owns their mess, steer way clear of this place. read more

I made an appointment to get all of my lights changed out in my Nissan. I showed up on the day of my appointment and spoke to a guy named Roger and mentioned that they were busy but that he'd still take my appointment. I was thinking wow I make an appointment ahead of time but can still be turned away. He then told me it would take about two or three hours to get my car back. I came back a little before the 3 hour timeframe and my car was still at the same spot I parked earlier. I walked in to ask about the status and Roger was like "they are still working on the cars earlier in the day" and then I asked about the 3 hour timeframe and he answered "well it's Sunday and I don't have many mechanics." I said "okay that's fair but how much longer do you think?" He answered with attitude "probably closing time if you're lucky" then I snapped back "but these are only light bulbs we are changing?" He then said that "your job was not a priority and you can take your keys back if you wish." I then called a place close by called Valvoline and they said they could change my lights same day even if it was this late on a Sunday. I got my keys from Roger and got all my lights changed out at Valvoline. Probably safe to say to not take your vehicle to Pep Boys on a Sunday. read more

I paid $34.99 for a steering/suspension evaluation due to clunking noise. They couldn't find the issue after driving it around. They didn't bother putting it up or looking at any of the suspension parts. Just a drive test. I went to get my car serviced later at Subaru, and looking straight up while the car was lifted, the control arm bushings were obviously worn out/torn. Waste of money and time paying for this eval. read more

I made an appointment to install new rims on my old e150 Club wagon. Upon coming in I was told there is 3 hour wait time until anyone can look at my car. What's the appointment for? Then I was told that Pep Boys can not install my old ( like new) tires on the new rims as a matter of policy. I suggested to sign a liability release - denied. Then I asked to install rear brake shoes ( I happen to have a set that I procured before) denied as matter of policy. Then I asked to power flush transmission fluid and replace it - denied as not recommended without prior record. While everything was explained to me and I can not argue the policy if it exists, still it sounds like this place does not appreciate a customer like me. I did not ask for anything that other service shop wouldn't do. Suggested release of liability didn't satisfy the beast. I went to other place with no appointment and got it all done. I'm not coming back to this place. No wonder Pep Boys shop at that location went belly up. So long. read more

I was denied to install TPMS sensors unless I buy them from Pep Boys. I had prepaid appointment which included everything: "1) tire mounting and balancing, 2) TPMS reset or valve stem replacement, and 3) handing/recycling fees". Ended up taking the tires and driving to another shop where they were installed without any questions. read more

EDIT2: It's now 6+ months since my first review. Pep Boys' field leadership team never contacted me. It seems the response below was just a way to handle the public review, but there is no follow up after that. Meanwhile, the problem symptoms continued and we ended taking the car to the dealership and paid for them to inspect. The dealer reported the front left rotor (which was changed by Pep Boys in January) was in "terrible shape" and that the car was not safe to drive! We bit the bullet and paid for the dealer to change the front brakes, as we did not feel like being bullied again by the Sunnyvale Pep Boys staff. Finally, the car now acts normal when we step on the brakes. We feel we were robed and taken advantage of by Pep Boys, but we are now relieved knowing our car is safe to drive. read more

I have Tesla model S and was having an issue with the noise coming from the front brought it to Pep Boys. I met Roger who took on the information around 8 o'clock and I was out of there by nine They said they'll charge $34.99 to check the front noise and it took them about an hour and they gave me the report and also to give me the pictures Since they cannot get the parts they recommended to take it to Tesla. I appreciate your honesty and the quick inspection. I will be back for my front end alignment after I get this fixed. read more

DO NOT HAVE THESE PEOPLE INSTALL YOUR TIRES - THEY ALMOST HAD ME KILLED AT TIMES. I had 2 new tires installed and I realized these bozos installed all four of my tires in the wrong direction. My car always started hydroplaning when it rained or even a tiny puddle on the road. I always thought it was cause of the inexpensive tires I bought. They do not care about safety. Fuck this place, please go to America's Tire if you value your safety. read more

I ordered two sets of tires for two 1960s cars on eBay. The price includes installation. This Pep Boys is on the approved installers list and I had the tires delivered there. My appointment for installation was this morning. I arrived and was told " these cars aren't in our system we can't do it." I had to take my eight tires and go. Why is this business even in existence, read more

Took my car there and the service rep was very clear on what they could do and what I would have to go to the dealer for. They could have pushed me to use non OEM parts but didn't. I'm happy with their up front honesty. read more

poor customer service. There was a employee with baseball cap. He was very rude and impatient. He said he is new working at pep boys location. He needs more training for better customer service. read more

I made an appointment online the day prior. They had the tires that I needed for my car. We go on a Sunday. Not too busy. We check in. We were told it would be 2-3 hours. Went for walk and even had lunch. Our car was still in the parking lot. Our appt was at 12pm. When we headed back it was a little after 2pm. George tells me. They only had 2 tires and they can call another store to pickup. I wait another 20 minutes for him to call and confirm. It's already 3 pm, my car hasn't been worked on. I told him, forget it. We have to be somewhere. All I say, this place is badly managed. The 2 stars in for George. He was nice. But I feel like he was nice to me because I was polite. read more

RUDE employees! Made an appointment online and showed up to only be YELLED at for not calling prior and saying it was too late? Why have a system in place at all if it won't be followed? LAZY rude employees, don't come here. read more

Roger the manger is a jerk. Absolutely terrible service and work! Supposedly Brand new brakes and rotors and 6 months later need to replaced (pads completely worn out) call in to check warranty they say it's covered only to tell me it's not covered by warranty because it's over the limit 200 miles. Not even sure they put new brakes on the first time. Never ever had new rotors and pads put on and there's no pad 6 months later but the front are completely fine! How does that make sense! read more

Don't bother making an appointment through their website you'll get yelled at for not calling ahead of time. The worst service I have ever experienced. To put the blame on the customer for a system that is set up through your company is ridiculous. Employees are not trained to communicate or provide customer service. read more

Don't go here for vehicle inspection or tire service! First thing they did was to look at my tires and said I need two new tires on the front (based on wear. The tire tread gage (at another shop) showed that they were good (asi thought and saw, it was no where near the wear bar). Keep in mind that Pep Boys is on the business of selling tires. Which is what they were trying to do with me. Long story short, went to anoth inspection station and passed! (No issues with the tires!). read more

Oh my God, I can't believe the worst customer service I've ever had. The staff made me angry and then kicked me out for being angry. Jason is incompetent with very poor customer service skills. I advise anybody wanting service here to re-consider. I do not want other customers to have miserable experiences here. read more

I always had luck with Pepboys... until my wife and I took her car into the shop. I'm no mechanic, but I do have basic understanding of cars and what makes them go. We took the car in for new brakes, that was fine. They suggested new tires, also totally fine and I knew they were needed. An alignment, again... totally legit. I raised a concern though that the car was experiencing a wobble at high speed (higher than 50) I knew of an issue with control arms and this specific model year. I asked for it to be checked. I fully understand that Pepboys might not have been able to perform that work, but to them there was absolutely nothing wrong other than my tires and alignment. Turns out that was completely false. Complete failure of the control arms. Something they did state they could fully check and repair. You want new tires or brakes, cool. Anything more serious potentially happening? Go elsewhere. Not worth it. Beware of retread tires at new tire prices as well... not smooth. read more

This place needs more love. Having just watched a Fast and Fuious marathon I was in need of some key upgrades to my car to get it performance ready. So, I scheduled a same day appointment for an oil change and wind shield wiper replacement. They talked me up for a headlight restoration service and I said why not. The estimated time was 3 hours, so I went off to find other things to do for three hours. Three hours on the dot, my car was ready and everything was stellar. My headlights looked BRAND SPANKIN NEW and they were so friendly as they handled my paperwork and throughout the process. My car is running smoothly and I've already mentioned to at least 5 of my friends how nice my headlights look. Give this place a chance! read more

Pep Boys - Auto Repair Near Me - Sunnyvale, California

Representatives are RUDE to say the least. Zero professionalism and belligerent behavior. Go elsewhere

I called ahead and clearly explained what I needed. They gave me a rate for the inspection over the phone. But when I arrived, they told me a full inspection was required -- which made no sense given what we had discussed. Fortunately, I already knew exactly what needed to be done. In the end, I drove all the way to their shop for nothing. read more

Worst repair experience ever. The guys are rude and don't seem to have any clue. After paying close to $1000 to replace the battery and starter, I found that the sliding door had stopped working. Asked them to take a quick look, but they refused and asked me to return next week and pay a $100 diagnosis fee. It turned out that the Power Sliding Door Switch was off. Never going back to this store. read more

I brought my car in for a tire change today and they trashed my rims. I'd already been here a while back and noticed some scratches from that visit. Since then I preferred to go elsewhere for this kind of service and hadn't had problems since. However this time I was short on time and the wait at my preferred vendor was too long. So I took a chance and tried them again today. But this time, I photographed my rims before service to see if there would be additional scratches. They were not pristine when I came in. But they didn't have the gashes that they have now. I brought this to the attention of the attendant, who then refused to look at my photos and insisted that they also had their photos showing pre-existing damage. I maintained that existing damage wasn't this bad, and offered to compare photos. But he refused to acknowledge the complaint and refused to show the images that they claimed they made. No remediation was offered only that I had to speak to a manager (whose last name they wouldn't give) who would be available at an indeterminate time the following day. Let's see what the manager has to say when I go back. Lesson learned. read more

12/9/23 I purchased a battery w/a 48 mos warranty for $257.58. 8/27/24 I came in because the battery was failing. They did a battery test and told me the battery was FINE BUT after the battery test, my check enging light came on. I would need to schedule a full diagnostic to see why my check engine light is on. They scheduled me for 8/29/24. They ran a full diagnostic and said the battery was bad. WAIT? 2 days ago you said the battery was fine. They replaced the battery and said that the reason the check engine light came on was because the Pep Boys tech who installed the battery forgot to tell my car the battery was replaced. I go to pick it up and they said I owed $119 for the diagnostic. I needed to pay for a diagnostic because your tech forgot to tell my car the battery was replaced????? I said to Virydiana that the only reason the check engine light was on was because your tech forgot to tell my car the battery was replaced. Virydiana said "I hear you but there's nothing she could do for me". I asked for a supervisor but she said none were available. I asked her to call someone and she said she can't because it's their day off. She just sat there looking at me. I asked for her to get corporate on the line for me and she said she wasn't going to help me anymore because I wrote her name down on my paperwork and was going to post an honest review about my experience. She said I could leave my car there until a supervisor showed up on Saturday. Unfortunately, I need my car for work. She said if I want my car, I had to pay. Then I can come back to Pep Boys on Saturday and ask the Supervisor for a refund. The man working along side her started yelling at me that I agreed to the diagnostic and I had to leave because they had other customers to serve. He wouldn't listen to what I was trying to tell him. He just kept repeating the same thing. I reminded him that I too was a customer. He repeated that there was nothing they could do for me and to leave because there's customers behind me waiting. So I paid and Virydiana gave me the wrong key and refused to look for the original paperwork that the tech took from me on Tuesday 8/27/24 that had my receipt on the battery purchase with my warranty. Horrible experience! If you want to be treated like a valued customer, DO NOT go here. If there's a problem, no one will be able to help you. read more

Was there for 35 minutes They don't know how to show me how car advise works so I could "approve " the work to be done even though I pressed approve 5 times in car advise app and was told he could not help me because he doesn't work at car advise . I was also questioned why I couldn't write my phone number in the box provided because I put it under it where there was more space . Also was told I was not cooperating just because I told him to tell me when he's ready for me to sign before I went to go sit down and wait . While he speaks outloud to his coworkers about me. Not a good experience . Please train this people how car advise works . read more

Came in asking a question about my mom's car fob and Saul was very polite and knowledgeable and answered my question in a way I can understand it. Saul is always professional when I have a question and always answers and if he can't he will look it up for me. Thanks Saul. Your Awesome!! read more

I asked to get my cooling system diagnosed for answers, not maintenance or replacement. They wanted me to pay for a radiator, a hose, and labor for $1680. Ridiculous and overpriced. Got an estimate online for my parts and totaled up to $320 for parts. Where did the other $1360 come from? Would not recommend their service. Additionally, after the test they performed, spilled coolant was all over my engine bay and mixed different coolant. I had to flush out my cooling system for hours and add in my recommended coolant. From my observation, this shop uses "All vehicle coolant" if they need to add coolant in your system. read more

I showed up here to have a nail removed and see if my tire could be saved they automatically tell me I need new tire and say they will order the tire without even inspecting tire for any leaks first so they tell me come back next day at 11 am I did the cashier says his manager is not here yet and was picking up the new tire and dud not offer calling me when manager got there just left it at that so I went back to count and said you have my number please call me when tire got there well appointment was at 11 am I received a text 2:30 pm it arrived by this time I already had visited another tire shop in area so never went back but found out tire tread was not punctured so no leaks in my tire still good tire and pep boys tried to sell me a tire I obviously did not even need maybe it was as god on my sure that they didn't have a tire at 11 am for sure I don't recommend going here read more

i accidentally was driving into their garage (i've only done my oil changes with jiffy lube and never been to pepboys) and the guy was so rude to me. you don't have to yell or be an ass when telling someone they're doing something wrong. and i heard him telling his coworkers that it was justified since im a woman. this is the worst place for customer service (it's non-existent). then the guy at the counter was just rude and unhelpful. read more

So i'm not here to talk badly about anybody but this is unacceptable. So I needed an oil change and had made an appointment through their website and a couple of hours later someone had called me asking if I can come earlier and I said "no because I have work and would have to still drive to your location can can't come earlier than 4:30 pm. " The person on the phone then said "okay just try to come earlier." and hanged up. so i was like "???" And then I assume everything was all good and that they would take me in still and I arrived to this location and I showed them my confirmed appointment paper that I printed and the lady in the front was whispering if they can take me in. At this point I already knew what they were going to do to me. So she immediately told me "We can't take you in you might have to come back another day." I got extremely upset and I should've known since I had read all of their Yelp Reviews and I shouldn't have come here. I really wished whoever called me earlier should have just told me on the phone call straight up told me that they can't take me in and that I shouldn't come at all and would have to reschedule. But instead I wasted my time driving just to get shooed away? It's really rude and I also obviously have to spit some facts to them and If they have the nerve to be rude to their customers. They will get a lot of upset people making reviews like this. So lesson learned: Their appointment system don't work if you come for oil change any later than 4:20 pm. And doesn't mean you have an appointment means they will gladly take you in. there is no guarantee. they will with a smile on their face turn your appointment down. AVOID THIS PLACE FOR OIL CHANGE OR IF YOU HAVE TO TAKE YOUR CAR FOR OIL CHANGE AFTER WORK! come on a weekend or something or way earlier. I also had asked to the front people if they even care about their customers or about me. Cause it seems like this is a work culture and that they are used to being rude. The girl in the front she had pink hair she straight told me "honestly, i don't care about you, Ma'am." and I was shook with her response. What a clown. Hands down this place might have the worst customer service in the ENTIRE PLANET. NO CAP And for some reason when you leave a bad review they have a automatic message like this one underneath my review. They don't care. so don't bother giving them your money tbh. just go to Pep Boys San Jose. Awesome people with respect for humans and their customers don't waste your money here. read more