This review is for the staff member (Stas), he was super fast and helpful. I needed and alignment and the quote was affordable-- gave me 2 options; a one time alignment or a yearly alignment. I own a jeep so I went with yearly. The alignment was done in about 2 hours, I was a walk in so that's understandable. I will say, give these guys grace. They seem to have a sucky manager who leaves them hanging with responsibilities of dealing with clients who were told one info from MANAGER and once they get there he's nowhere to be found. Reminder these guys are human and are there doing their best. Thanks team. read more

These people will take your money and not fix your problem, so get ready to be up charged and lied to

I frequent this location a lot to get oil changes and tire rotations. Ive also purchased new tires here. There's a good chance you won't always see the same service member on each visit. You should always ask questions. Today, I was assisted by Alex and he was very helpful. I've also met Emanuel and Juan in the previous visits. If you receive a coupon in the mail, you will find more value in the prices. read more

Fixed problem and recommend future work to be performed. Professional and informative. Very pleasant to work them. read more

Ever wonder if the technicians actually perform the complimentary checks/inspection on the work order form thinking you don't know anything about cars and then when you question the tech, he tries to give you some B.S. explanation. DISHONEST techs here! Never bringing my car here ever again!!! read more

Alejandro and his team were helpful with finding me the right product for the right price. Service was quick as well!

I came here originally for an alignment and I can say it was easy to schedule and the service was quick and efficient! A few months later I discovered I needed my steering rack replaced and went back as they said they would help and quoted me a price that was comparable to the other 5 shops that I talked with, they even said they would not charge for an additional alignment because it was within the alignment warranty period. I dropped my car off for the steering rack replacement in the morning around 10am and got it back just before they closed. When I received the car I was told everything went smoothly. When I got home I noticed one of the steering boots looked pretty messed up and over the course of the next few days the steering on my car got worse and worse. I had to top off my fluid a couple times before bringing the car back. The POSTIVIVE and I can't stress this enough was the shop warrantied the defective rack! They ordered a different rack from a different vendor to be sure the same issue didn't occur and I'm writing this a couple months later and haven't had issues! Overall the shop helped me with a problem I didn't have the equipment at home to take on. Their communication could be improved on updates with the car as I had to call both times I dropped it off to see what state the car was in. I would trust this shop with wheel/tire work and will likely come by when I am in need of a new set, but I would be hesitant to come back for other mechanical work. read more

Big O Tires - Defective part (note they warrantied and replaced it with a new one) - Tires Near Me - Mountain View, California

I gave my vehicle for an oil change and complimentary inspection which uncovered a few issues and service needs with the car. I approved a few of the quick ones instantly but had to postpone a few more complex others that were not as urgent. I popped in a year later to get a quote for the pending repairs and they threw in a nice discount but when I came in the next week with my car they refused to honor the discount saying it was already factored in. I decided to take my business elsewhere (Wheel Works located nearby ended up beating their quote). They get 1 star for high prices, not honoring their commitment, and for wasting my time. read more

This is my spot, came in for new tires Ossie helped me get the tires I needed plus everything that is needed at a great price. I recommend this shop. read more

Juan is super knowledgeable and very friendly. He gave me some great tips and we are definitely going to go back to always get our oil changed and tires rotated! read more

Just got tires installed, was quick but they never checked the tire pressure one tire is at 38psi one tire is at 35psi one tire 32psi and one tire is at 31psi, why can't the check with manf now. Update : checked torque not all of them were torque correct changed to 1 star. They take your money before they give u your car, there good at taking your money 5 stars on the money part . read more

Big O Tires - The paper they gave to show what the manf recommended tire pressure should be - Tires Near Me - Mountain View, California

Team was fast, efficient and very helpful. Everything done was explained clearly and price was reasonable and up front. Thank you!

Alex and his team were super quick and efficient. Not from around the area but he was very helpful! Will definitely be back .

Despite the busyness, Emmanuel was attentive, professional, and friendly. He handled everything smoothly, making me feel valued and appreciated. My car was done within a good time period. Overall, the staff were very kind! Truly a great experience worth recommending! read more

I recently took my vintage classic 280zx to Big O Tires in Mountain View for a new set of tires, and I couldn't be happier with the experience! From the moment I walked in, the team made me feel like a valued customer. They took great care of my beloved car, treating it with the respect and attention it deserves. A special shoutout to Bill, who went above and beyond to accommodate my needs. Knowing how impatient I can be, Bill arranged for a driver to go to the next town to retrieve the special tires I wanted. His dedication and exceptional customer service made the entire process smooth and hassle-free. The staff at Big O Tires are true professionals. They not only provided excellent service but also shared my enthusiasm for my 280zx, making me feel proud of my car. Their expertise and passion for their work were evident throughout the process, ensuring that the tires were perfectly fitted and balanced. This is the only tire store in Mountain View I will go to from now on. I highly recommend Big O Tires for anyone who cares about their vehicle. Whether you have a classic car or a daily driver, you can trust them to deliver top-notch service with a personal touch. Thank you, Big O Tires, and especially Bill, for taking such great care of my 280zx! read more

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This shop combines the best of a national chain--fully stocked tires, excellent equipment, a comfortable waiting room with fast Wi-Fi, and transparent pricing--with the personalized touch of a locally owned business. Unlike many tire shops, this location also offers wheel alignment services, which is a big plus. Manager Emanuel gave me an "out-the-door" price on Wednesday and recommended coming by Thursday morning to minimize my wait time while getting four tires replaced and an alignment. I was pleasantly surprised by how efficient the process was--everything was completed in just one hour. To top it off, I even got a discount on the quoted price! Emanuel runs the shop like a true local business owner: treating customers with a warm smile, patience, and professionalism. It's clear they value building lasting relationships with their customers. I'll definitely be returning! read more

I have been here at this location a few times. Called ahead of time to get a price on an oil change and arrived maybe a hour later, very respectful and polite employees. I was in and out and they also honored me being a Healthcare worker.. I was looking in Groupon but glad I chose to just return to this location. read more

I took my Supra here to get my front tires replaced and an alignment as well. A few days after my alignment, I had a warning light about the chassis pop up so I came back and had one of the guys check it out. The one employee, he was a Filipino guy, found the exact problem which was a rear sensor, and helped me fix it on a moments notice. He was very smart and detailed and spotted the error very fast. Free of charge. He saved me a few hundred from going to the dealership. These guys are communicative, easy going, and prompt. I will definitely be back if I need more tires or alignment in the future. read more

Big O Tires - Back shots - Tires Near Me - Mountain View, California

Juan was extremely informative and overall great help. He helped me quickly assess and fix the damage to my tires and made it quite painless to deal with. Overall great experience. read more

Went in for an oil change and was well taken care of by Juan super kind and professional. Was in an out in about 15 minutes place even had an indoor waiting room Which was nice. read more

Juan Rodriguez is a great service representative! I was a loyal customer of the Milpitas branch where Juan was based at previously and I recently moved to Mountain View. Every interaction with Juan in Milpitas left me feeling satisfied with Big O Tire services. He is kind, friendly and takes the time to explain everything and recommend best practices for your vehicle. It was a very welcome surprise to see that he moved to the Mountain View branch! He will surely have a positive impact on this smaller branch and no doubt will he convert customers to loyal customers like myself. Keep up the good work Juan! Thank you! read more

I needed an oil change and Big O Tires had the most affordable price in the area, even compared to local mom and pop shops. I called and was able to get a same day appointment on a weekday. The standard oil change includes full synthetic oil, and a basic tire rotation. Most other places charge an additional $25-35 for tire rotation. They also have special deals on their website you can check out. I dropped my car off and was told the service would take about an hour. You can leave your number so they can notify you when the service is complete. They also have a waiting room if you prefer to wait at the store. I didn't end up receiving a text, but decided to come back after 2 hours. Fortunately, my car was ready. I haven't had any problems with my car since. David was super friendly and nice, I would recommend this place for a standard oil change without hesitation! read more

I've had several services completed here from new tires, patch a tire, and brake services. All my interactions have been positive and the job is completed in a timely manner. My most recent visit I called to get an estimate for a service. The man on the other end noted he would call back by the following day in the morning as I called right before closing. I received a call early that morning with the estimate and decided to bring my car. Check in was quick. Couple hours later I got a call my car was ready I picked it up and went on my way. Big O Tires was the best deal for the service I needed and Tai took care of getting the job done. Will definitely consider this place for all my future needs. read more

Big O Tires - Tires Near Me - Mountain View, California

Going in to fix a flat tire issue, started checking my engine and other issues with a quote around $800.. such a scam!

Excellent service and value! I got a full synthetic oil change and my tires rotated for nearly half the price of JL. (JL vacuums your car and charges for rotating your tires.) Mechanics are better than JL too. I'll definitely be going back to Big O Tires. read more

Excellent service. They went above and beyond and repaired my tire quickly. I would recommend them to anyone who wants a great experience and high-quality service. This is specific to the Mountain View site. read more

I caught a screw in one of my tires so I needed to get it patched. I dropped by this location and I had a great experience. The representatives were very kind and welcoming. The team is very professional and knowledgeable. They were able to locate and patch my tire within 30 minutes. The entire experience was completely painless. The America's tires down the road can get very packed. I would highly recommend going down the block to this Big O's tires. They were amazing. Thank you guys! read more

Excellent Service and experienced staff I took my car in for a routine oil change and inspections. A few things came up in the report, Rich walked me through the essentials and each step. I was able to get things fixed same day and a detailed break down of pricing. I will be going back for more repairs in the future. If you are in Mountainview, CA, and need anything car-related this is the place. read more

I had a slow leak in one of my run flat tires for about a week. A mechanic at a service station could not find anything wrong with the tire. Emanuel discovered that it was not the tire, but a crack in my wheel that was causing the issue. He said it looked like the crack had been there a while and got worse over time. He repaired the crack so that I did not need to replace the entire wheel. He was knowledgeable, accommodating and the car was ready sooner than expected! He also noticed that another Big O shop had replaced one of my tires 13 months ago and gave me a discount since he thought I likely had the beginning of a crack then and they should have caught it then. Thanks Emanuel! read more

they are helpful. Richard S. helped a lot. I only use BIG o tires. Makes things easier. Gabe V. read more

Garbage service. made an appointment for about 5 days out, even got email confirmation with another approval about the appointment. Come the day of, a Tuesday, I get a call less than an hour before my appointment saying they didn't even order the tires, and I would have to wait another two days at least. Extremely poor communication, I feel like they lead you on to get you in the store, bait and switch vibes, I will go to any other location but this one. I will never come here. read more

Stay away from this place if you care for your wheels. BigO tires Mountain View damaged four of my alloy wheels during tired installation. All of them had deep bite marks from wheels holding machine and one had bad circular scratches. Mansger recognized mistake and tried to fix the wheels. I had to come back three times. Each time spending time, had and Uber money. But after having my van for multiple day they could not resolve the issue. Extremely disappointed too come for new tires and leave with damaged wheels. read more

Called about a flat tire. Was quoted $45 for the repair and told that there was availability in about an hour. Showed up an hour later. They repaired flat and when I went to pay they said not to worry about it. Recommend. read more

I went to a previous big o tires that did some of the work on my car but honestly they didn't get back to me quickly, they didn't bother to explain much and I had an overall bad experience. I went to this big o tires because it was recommended by someone and I figured I would just go in and ask about pricing for tires. They were very kind especially David and it was a pretty quick experience. He gave me a great price for two tires and the alignment. I will be going back for the other two tires when it's time. read more

Great service turn around time. Alignment conditions great then ever. Best price on tires. Thanks Dan and tech team read more

This place gives me serious PTSD and I'd suggest you do not go to any Big O Tires. Here's my story - I went there for an oil change on 3/6/2023 and they did not tighten the oil plug with a wrench, causing oil leaks when I was driving on freeway and the engine seize as a result. I was stuck on an offramp and had to get towed to a mechanic to confirm what a terrible job Big O did. They only offered to replace the engine with a used one and no rentals or reimbursements for the tows. After a week and half of engine replacement, I took the car to another mechanic for an inspection, and wow what a lazy bunch Big O team was. They did not clean up the original oil spill at the bottom of the car, left a bunch of connectors unhooked around the engine, and a few nuts were missing. None of these was critical, but it showed how lazy, unprofessional, and amateurish their mechanics were. They took shortcuts whenever they could and definitely did not know what they were doing. I offered to pay my mechanic to fix these issues instead of trying to deal with big o again. Hopefully I don't have to deal with them ever again, but saved my paper in case their engine breaks. I would not suggest nor recommend anyone doing car maintenance at big o. It was a horrendous experience and apparently I was not the only one as when I was picking up my car, there was another patron complaining an oil change they did. Avoid at all costs. read more

Worst customer service! They claim if you purchase a tire there you can pop in for air fill anytime. I rolled up this morning for an air fill they told me to park by the tire filling station, which I did. 20 minutes later, I asked when I can get my tires filled. They said I will have to wait in line at the tire center as they cannot fill the tires without permission from the guys in the red shirts! At this point the line was circled out the door. Waste of my time and selling a service they do not give! I will do my business elsewhere read more

On Sunday morning 16 Feb 25 just after 8A, I drove to the Big O tire store ijn Mountain View, Only to realize that they aren't open on Sunday hoping for the buy 3 get one free Presidents Sale, I had to work on Monday, so I checked out the website and ((ORDERED)) the tires that I needed for my vehicle, I got a call thee next day Monday, but I was very busy with customers myself, So Tuesday I drove in at 8A and Found out that they didn't have the tires in stock - But it would be available at 4PM , Wednesday morning I went in first Vehicle in line to have 4 new Tires installed, then they called me and stated that the oil really needed to be changed so I had them do it, while I was waiting. . . The phone kept ringing and I kept hearing we don't have those in stock you have to order them online. ((YOU)) HAVE TO PREORDER YOUR TIRES ((ONLINE)), Don't bother Calling, you have to do ((EVERYTHING ONLINE & APPOINTMENTS)) Why don't they have a ((Anto answer attendant)) "THANK YOU FOR CALLING BIG O TIRES, PLEASE VISIT OUR WEBSITE ((BIG O.com)) AND ORDER YOUR TIRES ONLINE OR SET UP A APPOINTMENT online, Thank you for calling BIG O, Goodbye. I gather there are some old fashion people thinking that they can get instant service, and they come in only to find out that they have to order there tires online and make a online appointment to have their car serviced. I peeked into the waiting room it is small, so I waited elsewhere. All in all a 2 hour wait window, but to say once again for those reading this comment card ((YOU MUST ORDER ONLINE & SET UP AN APPOINTENT.)) Just trying to save everyone the Auto Shop headaches. 4 Star Rating. read more

I experienced awful service from not just the store but also management. I chose Big O Tires to install 4 new tires on my truck. After they returned my truck and even complimented me on how good the tires looked, all 4 of my chrome-plated wheels were damaged around the edges. Big O Tires took responsibility for the damages and let me know that they "disciplined" the installer, but after dropping the truck off for two days they said that they could not fix or replace the wheels. Instead, they offered me a free oil change or a discount on other tires. I spoke with two people in management hoping they would bring me answers but after initial contact avoided my emails and never called me back. I am more than disgruntled by the quality of work and lack of customer service from this location and Big O Tires. read more

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I had called ahead of time to check for availability for a tire pressure + possible tire replacement service. The person on the other end was very kind and let me know they accept walk-ins all day. Upon arrival, I was directed to pull into one of their work stations where they manually checked my tire pressure for me! They inflated my tires to the recommended PSI and made sure my tire pressure monitor was calibrated correctly afterwards too. The person who helped me was incredibly polite and very quick as well; I spent no more than 10 minutes there. I wasn't charged anything for the service (I assume because I didn't need to replace anything after all). Nonetheless, if there were a way I could compensate them I would! I'd 100% go back there for any future tire services I need. And very convenient area for anyone needing tire services! read more