Took a fleet vehicle here for an oil change today. When I arrived, no one noticed me standing in the office for two minutes, even though there was no other vehicles, and everyone was just sitting in the shop on their phones. The employee, Kevin, almost seemed offended that I was there, and then was super quiet, and when he did speak it felt like he had an attitude, very uninformative about what was going on or what steps he's taking next, even thought I was standing right there by the counter. Highly recommend some retraining on the customer service aspect of the job. I would NOT take my personal vehicle here for work, I feel like I'd end up frustrated with the lack of communication read more

Outstanding service! Found a mechanic that does the job right the first time. Great service, price and reliability. I'm a customer for life!

Very good customer service. Extended warrantee on a major repair after expiration date. They know how to keep customers happy.

I came in, not knowing if I needed a new tire or if I just needed to fix my flat. The guys there are awesome. They took good care of me as a senior on a fixed income. Every dollar counts they went out of their way to get to my spare tire because my other one was too old and when it was time to leave they told me to have a good day no charge! There are still good people in the world and I would recommend this business to anybody. read more

Got a nail in my tire and came to this location 20 min later. Brian helped me out and got it patched pretty quick.

My old Oil change/Tire place hasn't been the same with new management so I decided to try these guys out. They did not disappoint. Took care of my car and the pricing was very reasonable. If you're looking for a new spot to take car of your car then give these guys a try. You will not be disappointed. read more

I picked a perfect Sunday morning to get 2 new rear brakes, tire rotation & oilchange. The whole process was completed and hour ahead of schedule. This is the 3rd time I have had my Ford Edge serviced at this location. Highly recommend!! read more

This place is a joke. I brought my car here all the time in the past. They've done tire rotations, oil changes, everything for me in the past. Today I brought my car here because my hood won't open. The guy told me that they couldn't find the latch and couldn't replace the latch and didn't know really what was wrong with it.I have a Ford mustang cobra. How difficult is it to find parts for a Ford? Then told me I needed new tie rods. But wouldn't be able to get my wheels off my car because there are wheel locks on it. When I've literally never had this issue before. So how are they going to replace my tie rods if they can't get the wheels off? When I proceeded to tell him they've done this work before. He told me that nobody that used to work here ....works at this place anymore. They did a complete overhaul in their employee department. So basically all the great guys left and these morons are now working here. I also got a phone call from him saying that my car was ready to be picked up. I'm sitting in the waiting area...waiting.... when I get a text saying my car is being is ready to be picked up. And I've been sitting here for 10 minutes.. my car is not ready to be picked up. Never again. This place blows! read more

had a issue with my tires being balance correctly at local shop, vibration from rear wheel. stopped by this location to have them double check. Brian had my truck pulled in immediately and his service tech corrected the issue. thanks read more

My husband got his truck tires here. So nice, great tires and a great deal. Nice people. read more

This is my second 5 star review, came in last minute and they took me right away and were very accommodating! Very professional, knowledgeable and got what I needed done very quickly which is what I asked for. Highly recommend coming here!! read more

These guys are great that's all I can say about them going to put new shocks pep boys showed no need to spend the money my shocks were good they inspected my vehicle and noted all the good and bad things that might needed repaired all of this at no charge way to go pep boys thanks Mike read more

There's a reason for them to have received so many 5 star reviews. Professionalism and a well organized clean shop plays a big role.

I bought new tires several months ago, it's now time for a rotation. I called the store, And was dumbfounded when told, we don't have the manpower to do a rotation, unless I pay for a oil change.... seems pep boys doesn't want a repeat customer. I'll just go to Firestone here in dunedin next time. read more

Today we had a very stressful situation- we were driving to take my son to do his DMV test and I notices that the break light on the right side is not working. The DMV we have to go to is 40 min away because of the COVID situation not all are open. So frantically we had to stop at the nearest place and I'm so thankful we drove into this PepBoys and were treated by Ian. He was not only super gracious and handled us swiftly, he was kind and understood the predicament we were in and took care of us. I can not be more grateful for his service!!! Forever a customer now! Crossing our fingers my son passes the test, and thanks again to Ian Rupp who was seriously the best! read more

I took my Jag in for a vibration in the steering wheel. Figured it was a wheel balance issue. I made an appt online and when I arrived for my appt, they took the car in immediately. They did a quick inspection of the front end and then checked the four tires. Sure enough, one was off a bit and one was off a lot. Scott was at the front desk and he and the techs were good to work with. They fixed the issue quickly and I was on the road in no time. Good place to get work done and the employees are always professional. read more

I came in for an oil change not really knowing what to expect. The location was a little busy however the staff was doing a great job at keeping things moving. I was able to get an appointment for later the same day and received awesome service. I will definitely be coming back in the future. read more

Very pleased with the level of professional service offered. They made sure I understood the work needed and why... which was no surprise to me. As well as my options and got me taken care of within my tight schedule. They genuinely seem to care and take pride in the work they do. Many places don't seem to care about the customers needs/wants....this is not one if them. read more

I always take my family's cars here for basic oil changes, tire issues, and normal repairs. I'm always greeted friendly and explained repairs needed honestly. Any work I ever had done here was top quality! Thank You Guys! read more

Had a little problem with my truck took it back here and they had me back out the door quickly. Wonderful customer service !

Scott has treated me really well when I come in. I was told I needed brakes and I came in preparing for a huge bill. Scott told me my front brakes were perfect and my dears still had time. Very honest. Then a week or two later I needed a new battery and came in on my lunch break. Scott made sure he got his supplier to bring the battery and he had it installed so I wasn't late getting back to work. These guys are HONEST and FAST. read more

This place is a scam I went for my brakes and they messed up my wheels put holes in them I'm suing this place!! DO NOT GO YOU WILL GET SCAMMED read more

Everyone is extremely nice and helpful! Richard was especially helpful when I came in with a flat tire. I am going to be a customer for life! As a woman, I feel much better about coming here than going to any other car service place. read more

Absolutely hands down the best place to go for all of your repair needs! Went there last year when several places (including Sears) told me that my vehicle (which is an 04 Kia Sorento) was blown up and there was nothing they could do. I called the Pep Boys in Spring Hill and they referred me to this one. They were extremely friendly and reasonable and found the problem, which turned out to be a harmonic balancer/pully/bearings in the pully. My vehicle has ran great ever since. Today I ran over a huge screw (thankfully only 3 miles away consindering I live in Port Richey), got it in, patched it up and got it out all in about 10 minutes are so. I am so greatful for the mechanics here, and will reccomend them to everyone I know. They are friendly, honest, knowledgable, affordable and fast. read more

Change the name to Rip Boys! The service writers must be working on commission. Their parts and services way overpriced, and they do not honor their advertisement to match any competitor's price. Scott tried to convince me to purchase a radiator that I did not need for over $600 installed and then when I brought back a quote from someone else to do it for 225 they did not honor that quote. I will never go to pepboys again read more

I ended up with a nail in my tire and took it to Hyundai where I bought the car and they were just willing to put air in and not fix it for me because they said they did not have the time. So I drove North on US 19 across from Home Depot and pulled into Pep Boys. They immediately took my car in plugged the tire for me and I was on my way within 15 minutes. So nice to deal with an operation that takes care of their customers and in efficient way and cares that the customers needs were taken care of. read more

Awesome services. Bob got us in on a busy Saturday and found the problem right away.

Scott went above and beyond to help me get my car battery changed out at the end of the day! Thanks a million!!

Scott was extremely patient and helpful diagnosing the issue with my rough running motor in my ford ranger. They were the only mechanic that would agree to run a full engine diagnostics and take the $99 charge off my bill if they did the service work on my vehicle. Diagnosis cylinder one was misfiring, the replaced the plugs and wires including labor and diagnostics for $270. The problem was not completely solved, they allowed me to come back run a 2nd diagnosis and fixed the issue completely at no additional charge. I'm certain other shops would've charged an additional fee. They were honest, patient and truly wanted to fix my vehicle as quickly and as inexpensive as possible. This is exactly what I was looking for and couldn't ask for a better experience when having my car serviced. Overall enjoyable experience when frustrated with a vehicle that isn't running right and I'm from out of state. Keep up the good work and excellent customer service read more

Amazing service from Dakota the service manager and the techs Justin and Jamie have integrity you don't see in this day and age! I came in to get four new tires they showed me my tires and said they still have a lot of tread. One of the tires had a puncture on the side wall that needed to be replaced. They said I only really needed two new tires, it ended up being less to just get 4 with there sale going on at this time. I opted for the 4 and am taking two home as they are still in great shape. The professionalism at this location is uncommon that I have encountered in years. Due to the above they now have a customer that will be loyal to them and tell everyone to use their services. Thank you Team Pep Boys. read more

Had some work done on CV joints a few weeks ago and worked with Justin. He was very helpful and honest, easy to deal with. I ended up needing a rental car and he was very accommodating. read more

I take my car here for every oil change and all my other service. They've done a fantastic job every time. They seem to care, they've never screwed up, and I have confidence I'll get straight answers. Plus they are friendly and helpful. read more

I came from st pete to this store because they had the particular tires i needed..after 2 days of hell dealing with tire shops i was blown away at the amazing customer service at Pep Boys. I came in with a certain amount of cash thinking i had it covered, but it was actually 30 bucks more. Scott didnt hesitate at all and made the new total the amount that i had. it is 20 minutes out of the way but i will be coming back for any future tire needs. thank you!!! read more

NEVER BUY TIRES FROM PEPBOYS!!!!! Their "buy 3 get 1 free" promotion is a total scam and they rip you off!!!!! Trust me, you won't receive your refund!!! You couldn't pay me any amount of money to ever step foot in another PEPBOYS store. read more

Took my car in yesterday for a few problems I was having- ABS and traction control lights being part of it. I made an appointment for 3:30pm on 8/25 and was told it'd be ready first thing in the morning as I needed it to be so I could make it to my new job I started this morning. They ended up changing it and saying it'd be ready about 12pm so I made other arrangements for work. I never received a call or anything so I called around 4:45pm after I got off work as I'm on my way to get it and they had told me "oh wait I think something else is wrong with it it's still in the garage". Annoying. Eventually when I did get my car later on this evening, the guy Michael who gave me the keys back told me that it might not feel like it's fixed and to wait about a week and see if it feels better, which I thought was a little odd. As I'm driving off the lot my car still had the same issues with the engine making an unnecessarily loud noises, not accelerating to its normal potential and my ABS and traction control lights on. So I called the shop back and spoke to Michael and asked why none of the problems that I had taken it in for were fixed when I was just charged over $400.00. His answer was "oh yeah um I heard the mechanic saying something about that" and puts me on hold for over 15 minutes just to tell me that it is my axel that is ruined and is causing all of the problems not the wheel barring and hub that they replaced and charged me for when I had just had that replaced less than 6 months ago. The only thing he could say was "well you can bring it back in and we will look at it for free..." YEAH SO YOU CAN CHARGE ME ANOTHER $400.00 NOTHING!!! Don't take your car here unless you want to get ripped off and lied to. read more

They were readily available and very helpful. Quick service. Richard was great! Definitely will be back here.

I've taken both my wife and I's cars here for about 5 years. I've always had faith that they were treating me fairly. Today I took my car in for a brake job and when they called back they recommended a service. Normally you expect this. My issue is they had just performed that service (timing belt) less than 6 months ago. Not only did they suggest a unneeded repair they didn't bother looking my account up or checking the actual belt. All faith has been lost and because of it they have lost a longtime customer. read more

The bald guy at the front desk is rude, and arrogant, and has no business doing customer service. This place is unprofessional, and I will take my business elsewhere! read more

Nice service. Made an appointment and showed up early, they helped me right away and checked my tires. Filled it up to make sure my tire pressure light was off for no charge. Told me to drive around and come back to see him if light comes back on. read more

please know that the whole staff especially Tim Evans and Scott Patterson in your Clearwater Fl service center are the most awesome honest and caring people I have ever met. I have never met people like them in my whole life. No one that goes above and beyond like they do. If they left for another store I would follow them. I recommend them to everyone I meet and I just want your company to know how wonderful they are. I had barely any money, they bought me lunch. I sit there and see how they are with other people and they are wonderful, mechanics are wonderful too. its like going to a local garage of someone you know because that's how they treat you. These people, everyone of them should be commended. read more