Great and friendly service from Austin and Nardo today. Super friendly and gave me some great…read moreadvice to keep my car safe for a long family drive coming up.

1 STAR -- Disappointing Service, Unresolved Complaint, and No Corporate Follow-Through…read more Take 5 Oil Change -- Store #0358 1650 Main Street, Dunedin, FL 34698 Original Visit: October 6, 2026 Updated: October 15, 2026 I have previously visited this Take 5 location and received good service. Unfortunately, my experience on October 6, 2026, and my subsequent attempts to resolve the matter through corporate customer service have completely changed my opinion of this company. MY EXPERIENCE AT THE DUNEDIN LOCATION On October 6, 2026, at approximately 8:40 AM, I arrived for an oil change after receiving a promotional email directly from Take 5 advertising 25% off an oil change, with a scannable barcode and an expiration date of November 7, 2026. I printed the coupon and brought it with me. The first employee who greeted me was friendly, offered me water, and instructed me to pull forward while another vehicle was being serviced. I appreciated his professionalism. While waiting, I overheard another employee, identified to me as Tristan, discussing his previous evening and drinking within earshot of customers. Personally, I did not consider this appropriate conversation in a professional service environment. When my vehicle was being serviced, I informed Tristan that I maintain my own air filters and windshield wipers and did not need those inspected. Following that exchange, I felt his communication toward me became noticeably less courteous. The main disagreement occurred when I attempted to use my 25% discount. My oil change was approximately $180, making the advertised discount worth approximately $45. Tristan attempted to scan my printed coupon and stated that it wasn't working. I then showed him the original promotional email directly from Take 5 on my phone, but he again stated that the barcode would not scan. I asked whether the coupon numbers could be entered manually or whether someone with the authority to assist could be contacted. Instead, I was offered a $20 discount. When I explained that I wanted to use the 25% promotion I had received, the employee responded, "So you're saying you don't want the $20 off?" I attempted to clarify that I was asking for assistance with the original coupon, not rejecting a discount altogether. In my experience, the conversation became increasingly uncomfortable. I felt repeatedly interrupted, and the employee raised his voice during our disagreement. At that point, I decided not to proceed with the oil change and requested that the service be stopped and my vehicle prepared for departure. What I expected to be a quick oil change resulted in approximately 45 minutes at the location without a completed service. I obtained a printed record of the visit, Transaction #81017, showing that no completed service was performed. I also photographed the condition of my vehicle following the interrupted service, including the engine compartment and visible fingerprints and oil residue on portions of the hood and chrome finish. CORPORATE CUSTOMER SERVICE -- OCTOBER 6, 2026 Following this experience, I contacted Take 5 corporate customer service to report my concerns. At 10:34 AM on October 6, 2026, I received an email from Brian Kim, Customer Service Team Lead, apologizing for my experience. His response included the following statement: "The experience you had is not what we want to exemplify as a company." Brian requested my vehicle's 17-digit VIN so that my complaint could be submitted through the company's reporting and claims process. At 12:08 PM that same day, I provided the requested information, along with photographs and supporting documentation concerning my visit, the employee involved, and the condition of my vehicle. I appreciated the initial response and expected some form of follow-up regarding the review of my complaint. UPDATE -- OCTOBER 15, 2026: STILL NO FOLLOW-UP RESPONSE After providing the requested documentation, I sent three additional follow-up emails: Sunday, October 11, 2026 -- 9:02 AM Tuesday, October 13, 2026 -- 10:31 AM Wednesday, October 14, 2026 -- 9:39 AM As of October 15, 2026, I have not received a response to these follow-up emails or an update regarding the status of my complaint. I cannot speak to what may be occurring internally at Take 5 or why I have not received a response. I can only describe my experience and the communications I have sent and received. From my perspective, this lack of follow-through is particularly disappointing because I promptly provided everything corporate requested and made several attempts to obtain an update. WHY I AM LEAVING ONE STAR My dissatisfaction goes beyond the approximately $45 promotional discount. My concerns are about the overall customer experience, including the unsuccessful attempt to redeem a company-issued coupon, the manner in which my questions were handled, the condition of my vehicle when I left, and the lack of subsequent communication regarding my complaint.

Holy moly this was the most efficient and lovely oil change I ever had in my life. From the moment…read moreI entered, I was greeted in such a professional manner. They did an overall check on my tires, lights battery check and wipers! the associates there were quick and I never even had to leave my car. I think it was 15 minutes that I was there from start to finish. It may not have been the cheapest oil change even though I got the middle of the road synthetic oil, but I could say that with two oil filter changes, oil and my $15 off - I felt like it was well worth it . I will come back again and again. Michaela Joshua and Charles were a great team.

I had an excellent service, the job was done quickly and the staff were attentive, I'd read some of…read morethe comments by others which put me off to some extent. However my experience was very good

Honest, fast, excellent service…read more I brought my wife's tire in with a screw in the back passenger tire. I also had been told by the dealership that she needed front tires. They checked the front tires told me to wait another couple of months, and then removed the screw and rotated the tires for $25. He easily could have lied about the front tires or the patch, but instead offered honest, affordable, excellent service! Highly recommended!

This place has cost me so much money to fix what they messed up on my car. I took it in to fix a…read morenoise my car was making. Ended up being a ball joint issue. I got my car back and it started making a clunking noise a week later. I took it back to them on a day they told me to bring it. I arrive they say sorry we are closed for a month for construction. They will not fix the noise so I had to take it else where. The other shop took my tire off right in front of me and showed me that these people slit my axel joint and just packed it full of oil to ignore the problem. Run away from these people.

Tim was great. Went over my car thoroughly. Gave good…read moreadvice on upgrading what I have. Everything done to perfection

I never write reviews. Don't waste time with this business. Do your due diligence when finding a…read moregarage that will not charge an arm and a leg for something simple. I chose this garage due to the 4.5 star review on yelp. Went to shop for brake replacement and the ac being charged. They wanted to charge me $702.00. This may not be how they normally do business, however if you're a female by yourself, I'm sure they would love to see how much they can get out of you. When all was said and done got cost down to $422.00. I would

easy to work wit. good people and honest. visual inspection very helpful to determine needs. Will…read morebe back for other auto needs.

Christian Brothers auto shop is a great place to bring your car for auto repair. They are very…read morethorough and do a great job on repairs.

I have been using Dunedin Garage for at least six years, and the level of service I have received…read morehas consistently exceeded that of other automotive repair shops. Dawn always keeps me informed throughout the process, and the follow-up service is exceptional. Excellent customer service and excellent repair work go hand in hand, and the Dunedin Garage team has always handled any issue with professionalism and care. Honesty: 100% Value: 100% Cleanliness: 100% Staff Courtesy and Respect: 100% I highly recommend Dunedin Garage.

Dropped off my truck for fluid service and a few known expensive maintenance requests. I was…read moretreated like family and my truck like it was his own. A good mechanic is hard to find, a great one moreso, an honest to a fault mechanic? Absolutely priceless. Rich went out of his way to find the best solutions even offering aftermarket ideas and worthy salvaged options vs dealership priced unnecessary new ones. Who does that? Genuinely grateful and will advocate and promote them with enthusiasm. Semper Fi

I was sick and tired of going to these car wash and oil change places on US19. I always felt like I…read morewas getting ripped off. I hopped on yelp in search of a smaller local place and came across Barlow's. I stopped by today to get my '07 tundras oil changed. Took about 10 minutes and then I hung around for a bit and talked to the owner, Rodney. He said my filter was seized on from the last place I went to. Then after looking at the filter it looked more like whoever "changed it" last, didn't change it at all. Rodney didn't try to up sell me with filters or additional fluids. I'll definitely be coming back. I'm just glad I found a place That speaks English, is a mom and pop shop, and that I won't dread coming to.

Best place to get an oil change, I drive down from Spring Hill to get my cars serviced. Rodney is…read moreawesome.

My husband got his truck tires here. So nice, great tires…read moreand a great deal. Nice people.

Took a fleet vehicle here for an oil change today. When I…read morearrived, no one noticed me standing in the office for two minutes, even though there was no other vehicles, and everyone was just sitting in the shop on their phones. The employee, Kevin, almost seemed offended that I was there, and then was super quiet, and when he did speak it felt like he had an attitude, very uninformative about what was going on or what steps he's taking next, even thought I was standing right there by the counter. Highly recommend some retraining on the customer service aspect of the job. I would NOT take my personal vehicle here for work, I feel like I'd end up frustrated with the lack of communication

Bobby is the best. He keeps my old car running and is reasonable…read more He explains everything to me and lets me know take my car home with confidence. I wouldn't go anywhere else. His parking lot is full of new and exotic cars and gives me the same service as he would them. I appreciate that!

I would never ever go to anyone else other than this shop! Bobby is awesome and I truly respect…read morehis honestly! I've been going here for several years and his amazing mechanic is due credit as well. I always bring my car to them right after my dealership wants to charge me an arm an leg. I believe he loves his cars and always wants the best for his customers. If you want quality work he's your guy!