They are good mechanics but they have become unreliable. if you need your car in a hurry this is…read morenot the place to go. A week ago I had an oil change and they said that I needed tires. They said the tires would be in on Friday. I never got a call and this Monday I called and they didn't order the tire. They told me they could order the tires and they would be in Tuesday but they couldn't get to my car for a week and a half. if you need anything done it's going to be a week before they can get to you. I called Tire Kingdom and I have an appointment for tomorrow at 10am.

Everything went well. They have been my mechanics for about 15 years now. They always try to keep…read moreprices low but do a thorough job. They are keeping my 10-year old Nissan running well with regular upkeep and needed repairs . . .

Long story short- I needed an AC repair that the dealer quoted $2400. Firestone quoted $1600…read more Pinellas Auto quoted $600. They did a great job and my AC blows cold. 2 weeks later I bent a tie rod hitting a curb hard. They repaired and aligned and did some other odds and ends for a fair price. I have a new mechanic in Tarpon Springs! So far, I'm super happy with this locally owned business.

Yesterday, I had an unprecedented experience of cruel, unprofessional behavior by Pinellas Auto. To…read morepreface this review: 1. I mistakenly chose this auto shop because of positive online reviews and a seemingly inviting dropbox. 2. I have never written a Yelp Review (observe blank history) and I don't like disparaging a small business. 3. The 5-star review conveniently posted right below me, right after I left, is from the manager, Shannan T. Please, these people are not worth your hard-earned cash. Last night, my car shut down while I was driving. I have not had any major issues with my vehicle, and I've owned it for 9 years. It has served me well, but of course, these things start to happen at higher mileage. My car was stranded on the side of Alderman, in the midst of moderate speed traffic, just off of US 19, for approximately 2 hours, while I waited for AAA. When they arrived, they were extremely helpful and I asked the driver to take it to Pinellas Auto because it was convenient. The driver told me he suspected it was the fuel pump and later, when I filled out the drop-off form, I mentioned this. At 8 AM, I received a call from the receptionist and she stated that the diagnostic would be $40. She said they would remove it with service, and I acquiesced. An hour later, she said the mechanic could not find the issue and it would be another $85. Later, they told me that they meant it would be a *total* of $85, not $125. Because she did not communicate that their diagnostic test is not a flat fee, like for example, Tires Plus lets you know up front, I was more than perturbed, I was livid. It sounded as if I were being penalized, baited-and-switched for their incompetence (It took Tires Plus one hour to find the problem following this incident). I left the drop-off note as a trail of bread crumbs for what should have been an easier diagnosis. So why should it take this mechanic longer? They apparently milk it and charge for a diagnosis by the hour; they might want to let the customer know that up front, instead of dropping the financial bomb on them after they were already uneasily biting their nails in the diagnostic stage. I admittedly yelled at the receptionist with an, "Are you f****** kidding me?" and she remained silent. I asked again. She still remained silent. I said, "You are silent right now because you KNOW this is wrong." She still remained silent. I said I was coming to get my key, I said god****you, and I hung up. I had a Lyft take me to the auto repair shop and when I arrived, I found my vehicle as is pictured: with the hood up, window open (I don't know why or how it was open because the car had no power to get it open and I couldn't close it afterward), a hose exposed and other assorted parts like my filter gathered into my passenger seat. The Lyft driver was appalled at the scene. I requested that the receptionist take a look at how my car was left and I asked her what kind of place it was. The manager, Shannan, followed her out. Shannan smiled the entire time I expressed distress over the situation. I asked her if she felt it funny, and while she said no, she continued to facially express it with an even bigger smile. She said, "Well, you were rude to my receptionist." Emotions can get high when you bait-and-switch a customer with something as serious as their vehicle, which for most of us, is the vessel for our livelihood: work. While I should not have yelled at the receptionist, she knew that not telling me their diagnostic fee could increase was wrong and at least looked and sounded as if she acknowledged this. We know when someone understands us and she did understand why I was upset. I actually want to apologize to her because I should have saved the full breadth of my insults for Shannan, who smiled smugly while exclaiming: "It's your problem because it's your car." Obviously, it IS my problem; however, I should not be told one fee and then another. Shannan stood there with a verbal shrug: "We've been in business for thirty years," while I asked her how they could be so unprofessional to leave parts of my car in literal pieces, IN my passenger seat, with the hood up and car open in the middle of their parking lot. Anyone could have robbed my car of parts while it sat there, open and abandoned. They never even took the car inside their garage. They may have been there for 30 years, but I've been here for 33 and this is not how you run a business. The mechanic never showed his face and he never spoke to me. He sent out his two receptionists to gloat at me while he cowered inside. I had to waste another AAA tow to move my vehicle. I would be saddened to hear this happen to someone else. Don't let it happen to you.

Glad I found this place. The owner here really knows his cars and gets you in and out of there…read morefeeling better about yourself not having to take the public transportation. Thank you BlackWidow Automotive

I recommend this business for great customer service. I've been twice now and plan to use them for…read moreall future car issues. They helped me with a Hyundai engine issue and gave me recommendations of how to look into a free replacement which worked. After the purchase of my next car, they performed a pre purchase inspection that made me feel good about the next vehicle I was purchasing. Renee is always so nice on the phone and able to address concerns and fit you in when you have problems. I felt at ease and not at all pressured with any unnecessary you " need this now" tactics that other shops do to scare you on parts/ labor. As a single woman I highly recommend Black Widow!

Called them to see if they could replace a couple of burned out lamps. They said bring in. I met…read moreSteve at the service desk explained my issue. I handed him the keys and 10 minutes later he had changed out the lamps. Extremely professional and a pleasure to do business with. Give them a call for all your automotive needs. I do.

So far, I've had three of my cars (past and present) serviced here multiple times since 2017 and am…read morecompletely satisfied with each and every interaction. Early one morning my old Scion xB wouldn't start; I called them & they towed it to their shop. I got a phone call approximately 45 minutes later telling me what they found and asking for approval to do the work. The car was ready for pickup by 3 pm _the same day_. Seriously. Always great communication from the shop manager, Alan, which I really appreciate too. They keep me in the loop every step of the way while my car is at their shop. I've been a AAA Premium member for years and years and the shop's generous AAA discount doesn't hurt either. :)

DO NOT TRUST Chris!…read more I took my 2013 F 150 into Chris for a shifting problem in my transmission. at the initial conversation regarding the issues Chris stated the first thing he would do is run diagnostics on it and pull the pan to see what type of metal shavings would be in the pan. No codes were thrown and he asked me how many miles were on the truck. I told him 170k. His response was "The transmission is just tired, you need a new one." So I wrote him a check for $4700 for the transmission. his quote in writing to me was $4700 for the transmission and $1295 for labor. The day I took the truck in he called and said 'I don't think it's the transmission, sounds like the transfer case. but we won't know until we put the tranny in'. So I asked him why we ordered the transmission if It might be the transfer case. He said it needs a transmission anyway. So at this point he is unsure about what is actually wrong with the truck. He then says he had to take it to a Aamco and get their opinion. Turns out they said it was the transmission and I had also taken it for a second opinion that conquered as well that it was the transmission. So after all of this nonsense of him not knowing the problem, I lost two whole days with no work being done to the transmission. He also came back with a new quote of $2000 now to put the transmission in. $700 more than his writtwn quote to me after he inspected the vehicle. Then he had the nerve to tell me he would never waste my money and order a transmission unless he ran full diagnostics on the vehicle. But he conveniently had short term memory loss when he said 'it's just tired, you need a new transmission'. On top of that he told me I misunderstood him!! So why did you order the transmission then??? I could go on and on and on but the point to this is Chris doesn't really know what he is doing, he lies about everything and doesn't honor his own quotes! DO NOT TAKE YOUR VEHICLE TO CHRIS AT COUNTRYSIDE AUTOMOTIVE!! Unless you like wasting time, money, being lied to and not having your quote honored! Regretting ever having trusted this man and also regretting that I have to give at least one star on this review! Worst experience ever. Chris gives honest mechanics a bad name!! One more thing... my truck smells like an ashtray now after he drove it. I've never been to his shop when he didn't have a cigarette in his mouth, pretty sure he smoked in my truck of it was just him, but he left that nasty smell in my vehicle.

This is the only place I trust to work on my car. I have been using their services for almost 20…read moreyears. There was a time when I had a piece of junk jeep Cherokee that ate fuel pumps for lunch. I had just had the jeep in for service and it wouldn't start in order to get it on a tow dolly to move away. I called and Chris came right over to my house got down on the ground and banged on the gas tank and off she went. Enough said right? They don't really have a sign out front. It's behind the shopping center last door on the right. I just hope all these new customers he gets from my referrals don't get in my way when I need his help!

Brought my car in to get the AC fixed, they charged me 700 just for the AC to stop working a day…read morelater. When I brought I back in, they tried to charge me another 600, even though it was for the same problem they already charged me for and had still not fixed. Don't trust these guys. Bunch of scam artists

Been taking my 02 Silverado to WIlson's for many years everything from simple to complex work…read more They are always honest and very fair with pricing, good quality work, I don't know what I would do without them.

i am about to turn 75 years old and have lived in many states from Maine to Florida. This is the…read morebest automotive repair shop i have ever had the pleasure of dealing with. friendly and efficient at a fair price.

I took my car here and they diagnosed an oil pump issue. they ended up calling me an telling me…read morethey had installed the wrong pump. So i took it back, they replaced the pump, and I never went back again!

In the mail Husband got a stellar offer for his 2023 Honda Odyssey, so we went to investigate…read more Julio was our salesperson, and he confirmed the deal. Husband did his homework after Julio wrote up an offer. We returned the next day, and after a few adjustments to the "out the door" total, Husband was the proud owner of a 2026 Honda Odyssey. Julio was a fantastic person with whom to deal. He made the car buying process friendly and pleasant. This is our second car from Courtesy & it won't be our last. They have a wonderful sales team, and the service personnel are also helpful & courteous.

The spam emails continue coming, about 5 a week, despite bringing it to the dealership's attention…read more Terrible business practices.