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    Pep Boys

    2.6 (61 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Pep Boys

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    18 More Services

    Fuel system cleaning

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Pep Boys Photos

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    Recommended Reviews - Pep Boys

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Reviews With Photos

    Flange of the ruined wheel. Relished from the backside from the hub ring.
    Tom H.

    Pep-Boys just destroyed my two front Original Alcoa aluminum wheels. I went in to correct the alignment job they got wrong (ruined a brand new set of firestones, should have been a red flag) I figured; while I'm at it 'why not have my wheels checked for balance'. The truck shook horribly as soon as I got it back. Now my top speed is 60 miles an hour and I feel like I'm in a paint shaker. For those who want to know: the hub-centric wheel was tightened off center onto the front hub ring and the steel ring deformed/pushed into the aluminum wheel. Pep-Boys has been the only ones to remove or install my wheels in the last 2 years. They won't pay for them, they're denying responsibility, and they won't let me see the camera footage. I was told I have to take their word for it that their technician didn't do anything wrong. If you've read this far; I humbly request that you take your business elsewhere.

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    1 month ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

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    8 months ago

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    2 years ago

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    Pep Boys S.

    We appreciate the 5-star rating!! Thank you for your business!

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    2 years ago

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    Pep Boys S.

    We appreciate the 5-star rating!! Thank you for your business!

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    Photo of Cole R.
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    2 years ago

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    Pep Boys S.

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    Photo of Tom H.
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    5 years ago

    Helpful 1
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    2 years ago

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    Pep Boys S.

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    2 years ago

    Not even sure they did the service. Probably not. Over Charged for sure. Lack of customer service for sure.

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    2 years ago

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    Pep Boys S.

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    2 years ago

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    Pep Boys S.

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    3 years ago

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    4 years ago

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    Pep Boys S.

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    3 years ago

    Helpful 1
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    Photo of Steven L.
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    11 years ago

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    Joe D.

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    2 years ago

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    3 years ago

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    Pep Boys S.

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    Photo of Don S.
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    8 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

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    7 years ago

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    Pep B.

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    5 years ago

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    Pep B.

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    5 years ago

    Had great service from Pep boys in Chattanooga. Benny did an outstanding job. Exactly as promised and in less time than they said.

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    Pep B.

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    4 years ago

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    Pep Boys S.

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    Photo of Steph F.
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    7 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

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    5 years ago

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    11 years ago

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    Pep B.

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    12 years ago

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    Photo of Joe D.

    Joe D.

    Helpful 3
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    10 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 4
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    7 years ago

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    Pep B.

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    10 years ago

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    Pep B.

    Helpful 3
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    4 years ago

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    10 years ago

    Helpful 2
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    10 years ago

    Helpful 1
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    10 years ago

    Helpful 0
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    9 years ago

    Business owner information

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    Pep B.

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    8 years ago

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    Pep B.

    Helpful 2
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    Photo of C M.
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    8 years ago

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    Pep B.

    We're happy when our customers are happy. Thanks for the shout-out!

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    9 years ago

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    Pep B.

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    7 years ago

    Business owner information

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    Pep B.

    Hello Susan, Thanks for the shout-out!

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    9 years ago

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    Pep B.

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    12 years ago

    Business owner information

    Photo of Joe D.

    Joe D.

    Helpful 3
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    9 years ago

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    Pep B.

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    Page 1 of 2

    Ask the Community - Pep Boys

    Review Highlights - Pep Boys

    We were traveling and had trouble with our Range Rover on the interstate halfway between Chattanooga and Atlanta.

    Mentioned in 3 reviews

    Read more highlights

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    Express Oil Change & Tire Engineers

    Express Oil Change & Tire Engineers

    (6 reviews)

    The service at this location has always been excellent. I brought my car in this time because I was…read morehaving trouble starting the vehicle. I left the car with Scott and he checked everything including the battery starter and alternator. They did not find anything seriously wrong and did not even charge me for fixing the issue. It's really nice to have a place you can trust to use for vehicle repair. It's also very refreshing to bring your car in for repairs and end up not being charged. Honesty and integrity are definitely highly valued here. I also always get my oil changed here too and have for some time. The whole staff is always courteous and professional. I have nothing but good things to say regarding this business. Will continue to use for future needs!

    Honesty and integrity. Looking for a shop where the mechanics are professional, knowledgeable, and…read morehonest? This is the place. Scott Jett is the best mechanic you can get to solve your problems. I've known Scott for 6 years personally, and he also did my car work when he worked at Honda in Cleveland. 99% of the time, it's a crap-shoot when it comes to finding an honest shop that's not trying to rip you off. But at this Express Oil in Ooltewah, you need not worry. The first-rate service from the time you arrive until you leave is exceptional. Here's what you also should know. They are busy because they do top-quality work. Word-of-mouth keeps them busy. Call for an appointment. I happily drive from Cleveland to Ooltewah by-passing dealerships and other so-called 'mechanics", as I value trust-worthy mechanics who do what they say they can do, and give you a fair price, and keep you informed of what they do and why they are doing it. Peace-of-mind is valuable. Peace-of-mind is what you'll find here.

    Goodyear Auto Service

    Goodyear Auto Service

    (11 reviews)

    Do NOT get a tire change there bc they start with the power tools and stripped the bolt and the…read morenuts and stripped it out of the adapters. it has taken me 3 weeks to fix because they sent me the part to order to fix (on my dime) and when it came in it didn't work. Had to get my son in law to fix it for real! I only came to them to see if they had the tool to remove the bolts. I told them I had a free tire change elsewhere if I could get them off and NOT to dk it but they did it anyway and cost me more!! I had another bad experience where they put the wrong oil in my jeep and blew the engine the next day. they do NOT care if you have a concern. The customer is ALWAYS WRONG. End of story!

    I was a long time customer of the Eastgate location for many years. When they closed I was…read moretransferred to the Lee Highway location. Took my car in because my check engine light came on. Was told I needed a major tune up. Cost was around $1200. 2 days later my check engine light was back on. Went back and had to leave my car because they couldn't figure out why. Ended up having to pay for a rental because the issue was now I needed throttle bodies and they had to be ordered. Ok and now another over $1000. Before I even got home the light was back on. Went back and was told needed a catalytic converter and another $3000. Well of course I went somewhere else and had that replaced. Then the braking system went down and replaced and then the charging system and was replaced. Then the transmission started acting up. Took it to what is now my new go to place and did a full diagnostic. When the new throttle bodies were put on, they failed to relearn the sensors to the new parts. So each system was breaking down due to this! Here I am out of thousands of dollars all because they failed to complete that simple process. So grateful for my new place and them getting my vehicle back to running how she was when I bought her! Been going through this for months, But God!

    The Auto Shop - The Auto Shop has seven garage bays for auto repair.

    The Auto Shop

    (6 reviews)

    I was returning to Virginia from the Lotus Owners Group annual meet in Birmingham and routed…read morethrough Chattanooga to visit family. After about 800 miles on the '90 Lotus Espirit she decided to experience tranny problems on the past Sunday evening. My nephew recommended Auto Shop based on his Father-in-Law who had work done on his car. I had the car towed in without talking with them since they were closed. Sometimes you just have to roll the dice. I was at the shop at 8:15 Monday morning to talk to Scott and Amber. Scott was more than willing to look at it since he had worked on a Lotus or 2 in the past. Scott's diagnosis was internal tranny issues which was best dealt with by a specialist. While Scott was ultimately not able to repair the car his speedy response and excellent communication allowed me to quickly adjust my plans. He and Amber are a true class act. I felt a level of trust and confidence in them immediately. While breaking down 500 miles from home is not recommended for anyone i can't think of a better situation than to have Scott and Amber be the first mechanics you encounter. Give them a try. I told Scott i would be back if i ever break down in a normal car. Fran Manno Chesapeake, VA

    I brought the car in because my heater didn't work, and for a general inspection to better…read moreunderstand if it's worth putting money into my 20 year old car. I was told that mechanically the car is in good shape. I was told that the heater was working and they didn't see anything wrong. They were clear that it could be a blend door going out on the vehicle, but confirmed that everything worked fine. Thinking I had bought some time I spent $800 dollars on brakes and to fix a window regulator. When I picked up the car, immediately upon starting the car I heard a loud knocking in the dash which stopped quickly but which I had never heard before. When I tried to move from heat to air the knocking occurred again and now I don't get any cold air. They've refused any accountability. I brought my car in for a specific problem, and on a budget of $1000 or less. Because they told me the problem I brought the car in for was fine, I spent the money to fix other issues, and received the car back with the same problem I brought it in for. Now they've quoted me $800 just for the labor to look into the original problem further. This was a lazy misdiagnosis. I understand I made the decision to proceed with other repairs. If I got the car back and the blend door broke a week or month later that's entirely on me. It was returned to me just as broken but I was lead to believe it was fine, which is why the decision was made to spend the money elsewhere. The whole process feels very dishonest or at the very least, they were not thorough in diagnosing the problem from the beginning. Edit: a 5 minute YouTube search on how to run a diagnostic for EATC issues in this vehicle, and error codes 024 and 025 were returned, which are for the blend door. The difference here is in saying you guys you tested it and everything worked, and it "could be" a blend door. Within 10 minutes of getting the vehicle home, I had confirmation that it was in fact the issue which was clearly diagnosed very easily at home. The first conversation was filled with what it could be, when a clear answer was available because the problem was never resolved, and the mechanic I trusted to provide an accurate diagnosis didn't do that correctly. This is why the initial diagnosis was either lazy or dishonest. Saying it works but it could be an issue down the road is one thing, and I'd happily accept all responsibility for that decision to authorize other repairs. Returning the car with the exact issue it was brought in with while a diagnostic would have easily confirmed the issue was present is either lazy or dishonest. https://m.youtube.com/watch?v=wSLjb8xh7Eg

    Pep Boys - autorepair - Updated May 2026

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