Wow! These guys are spot on. My husband sent me in here with a tire from our F350. An associate…read moreheld the door for me and another met me at the counter to see what I needed. Brady introduced himself to me and came out to collect the tire and take it back to see if it was reparable. I ran to the restroom to wash my hands from loading said tire. Brady said he didn't find an Obvious leak so they would dismount it and see if they could see anything on the inside, and to give them about an hour. I had some emails to return so was in the parking lot and not 10 min later he was loading the tire back in my little truck! Told me it was a bad valve stem and I was good to go. No charge!! What??? Yes we did purchase the tires here however I was expecting to pay something. Great customer service, pleasant employees, and kudos to the company for great training and happy employees!

I can't say enough good things about this store. I had a blowout over the weekend so I had my truck…read moretowed here. I came in today and they took care of me and kept me updated on the process from beginning to end. I'm a happy customer.

This is by far my favorite tire and service center in Cleveland. They take exceptionally great care…read moreof my tire repair and replacement needs. As a woman man places try to deceive you or rip you off. I have never had any that experience here. The customer service is excellent, and they make me laugh. Very light hearted but professional. They have wifi and which is a plus! Even though it's super busy they are realistic with the time and how long things will take. If they can't do it right away they will give you a time to return. I appreciate this so much. Time is so valuable. It's affordable maybe slightly higher in some aspects. For the most part comparable in cost.

Took in a trailer tire and wheel that needed a new valve stem. Was waited on immediately and…read moreservice was completed in about 10 minutes. However, upon going to pay, it took another 10 minutes to fill out the paperwork and the charge came to $24. That's three dollars for the valvestem $12 for labor and nearly 8 dollars for shop miscellaneous. I don't have any idea how they're charging shop miscellaneous, but in my opinion, it should be a percentage of the other cost and in that case it's an astronomical percentage. I will be looking elsewhere for future needs.

To begin with- this is the first online review I've ever written. I'm choosing to write this…read morebecause even a month later, I'm still thinking about how grateful I am for the exceptional service I received at Family Tire & Auto. Last month I was on a road trip through Appalachia when I began experiencing some issues with my car. I called ahead about an hour in advance before I got to Cleveland and asked if there was any way I could get in that afternoon to get an alignment done. After being rejected by several other tire and auto shops in SE Tennessee/SW North Carolina I was discouraged, but Family Tire and Auto was able to get me in help me. While my car was being worked on, the mechanic noticed an oil leak and was able to resolve that issue as well. If it wasn't for them I would not have been able to get to Nashville (my destination for that evening) and I would have incurred much more costly damage to my car. Additionally, its important for me to acknowledge that Family Tire & Auto represents a cornerstone of the American economy that has faded over the years and - small, local, family-owned businesses, which I encourage us all to go out of our way to support. From my phone call to the receptionist (the owners granddaughter I believe?) to my experience with the mechanics, I felt that I was treated and cared for as family- despite just being a random traveler passing through. If you are in the Cleveland area and need your car serviced, I highly recommend Family Tire & Auto.

Family Tire Center is awesome! We have been taking our vehicles there since 2011. Their service…read moreis unsurpassed and their prices are very fair. I have recommended FTC to numerous friends and they have always been pleased. They are our mechanics for life! Don't know why I'm showing as being in CA. I'm right here in Cleveland.

Superior service and at a fair price. Actually fixed an issue I couldn't get a local GMC dealer to…read morefix. I highly recommend them to anyone.

Had my RAM 1500 in for a 4" lift kit and a new wheel/tire package. The lift kit was installed well…read morewith no complaints. The tire/wheel package was purchased in advance from a different online supplier, therefore all 2BTA needed to do was install the wheels. I had vibration while driving after the install, took it back and 2BTA said the tires were out of balance so they charged me to rebalance them and said 1 tire was way out of spec. The owner also said that the type of tires I ordered would never ride well because they've had bad experience with them. Since the tires were under warrantee, the supplier issued me a new tire which was taken back to 2BTA to change out. Needless to say they swapped out the wrong tire and they did not rebalance the wheel. The front of my truck vibrated so much that I was unable to drive it above 50 mph safely. Out of frustration with 2BTA, I decided to take it to another tire shop and the manager did a Roadforce Balance check and showed me that the new tire that 2BTA just installed was out by 13oz (WOW!!). I immediately had them re-check the other 3 tires that 2BTA installed and sure enough they were all out of balance also. The other tire shop was able to rebalance all 4 tires and my truck finally drives smooth with no vibration on the road at all speeds now. Before my experience with 2BTA, I checked their reviews and they looked like a respected shop to go to. I don't know if it was a lack of training/knowledge balancing tires or just plain laziness on the tech's part, but I will never recommend or take my vehicles back to this shop for anything tire related.

Top notch service; fast, realizable and great customer service…read more I needed new tires fast, for my roadtrip and for a wedding day-of. Not only did the folks at NTB give me a new pair of shoes for my SUV, but they did it on time as promised. Rolled up to the wedding looking brand NEW --- thanks NTB!!!

I chose NTB because I found a low price on Bridgestone tires online. What I got were good tires,…read morebut bait and switch pricing, and the addition of windshield wipers that I did not ask to be replaced. I was forced to review my Bill two or three times and argue with the manager, and I still left with the feeling that I was taking advantage of. There's some really great tire stores in Cleveland, Tennessee. This is not one of them. Do yourself a favor and find a place that will treat you fairly.

Ask for Bill. They are an honest and economical choice. They specialize in brakes. My rear drums…read morewere frozen solid and they managed to get them off and replaced my whole rear breaking system including a master cylinder.

Bill at OK tire is not only a great guy you can trust, but man of God first. You can rely on him…read morefor all needs for your vehicle.

Thank you for quickly helping us out when we found that the tire on our rented RV had a chunk…read moremissing. We were worried about driving back to California on that tire and you took care of it so quickly! Without an appointment. And the price was right! Many thanks

My husband went here this past week. Two new tires on his truck. First they put a tire that seemed…read morewarped on it. He returned immediately. Then they put a tire on but did not tighten lug nuts. The tire almost came off going 45-50 MPH!! He had already paid for two new ones. They had to order. Returned today and had to wait even after others were taken in front of him. When he ask they told him it would be yet another hour. He ask for Manager or Owner who proceeded to install tires His life was put in risk by the tire almost coming off. They offered him no discount for this incident for his inconvenience. Never again

I had never used them, but my Mom asked me to bring her car in after a flat. From the welcoming…read morelady at the desk to the minimal time required to correct the issue, they were top notch and no issues. Also, couldn't help but overhear a conversation with a customer I've the phone. Very professional. When I need tires again, I will definitely be using Premier Tire.

Every time I take my car in for an oil change I get a call that something needs to be fixed. It's…read morenot just something small. I've had 2 cars in there in the last week for a simple oil change but somehow they've quoted me $5000 worth of work. The parts are $250-$300 dollars but labor is over $1000 each time. This has only been occurring for the last year. I used to be 100% Premier and wouldn't take my car anywhere else for the last 5 years. I'll be finding somewhere else from here on out.

Worth the drive from SM to Cleveland every single time. Capital Tire gives honest advice on picking…read morethe right tires and only handles necessary repairs at a fair price. Big thanks to Keller for always taking care of me whenever an issue comes up. It's rare to find a shop where you get exactly what you need--nothing more, nothing less!

Never have I had a bad experience at Capital Tire Service. Their customer service, quality, and…read moreknowledge are always top of the game. They also tend to beat others on pricing, from my experience.

They are very courteous the prices are the lowest in town and they are fast…read more The hours are convient. The staff is very helpful. They have a good reputation in town. They have earned it.