I have been using Discount Tire since moving to Hixson in 2022, and although this is the first review I have written for them, this is the third time I have used them for tires. I have had a great experience every time, but what happened today was worth taking the time to write about. As part of dealing with some recent issues with my vehicle, I knew the car had been out of alignment. One tire had become badly worn, while another was almost brand new because I had replaced it about a month ago after picking up a screw. I went into Discount Tire fully expecting to replace all four tires and spend somewhere around $1,000. I told the gentleman helping me that I needed four new tires. He inspected all four and essentially told me, "We can certainly sell you four tires, but I think we can sell you one and potentially get another 18 to 24 months out of the others." Obviously, I wanted to hear more. He walked me through the condition of each tire and showed me exactly what he was seeing. One tire needed to be replaced. Two others had worn more aggressively because of the alignment issue, but the wear was even and they still had approximately 60% of their usable tread remaining. The fourth tire was the newer one I had recently replaced. Instead of simply selling me what I walked in asking for, he recommended replacing the one tire that actually needed it, rotating the others into the best positions, and then having me come back for their free tire rotations so we can manage the wear and hopefully extend the life of the set another 18 to 24 months. I walked in expecting to spend about $1,000 and walked out spending roughly $200. That kind of honesty is exactly why this is now the third time I have chosen Discount Tire since moving to Hixson. What made the day even better was that I had just come from another automotive repair where I had also received some unexpectedly good news. Between the two businesses, I started the day mentally preparing myself to spend close to $5,000 on my vehicle. Instead, because both businesses recommended only what I actually needed, I ended up spending around $800 total. You just don't have days like that very often when dealing with car repairs. Discount Tire had every opportunity to sell me four tires. I was standing there ready to buy them. Instead, they gave me the advice that was best for me and saved me approximately $800. That is how you earn a customer's trust and repeat business. Three experiences with Discount Tire since 2022, three great experiences -- and after today's experience, finally a well-deserved review. Highly recommended. read more

The staff are fantastic at this location. They keep you informed on the status of your vehicle the entire time.

I've purchased several sets of tires from them over the years, aways with great service. Picked up yet another nail from a neighborhood roofing job yesterday. The guys at the Hixson store worked me in today on a busy Friday afternoon, extremely polite and friendly. Quickly did the repair, and they also rotated and balanced my tires as it was due as well. Per their excellent warranty, was no charge. Highly recommended! read more

I would never recommend this automotive shop. The owner, Steven, and his sidekick Jeremy are a narcissistic duo who care more about money than customers or employees. Jeremy constantly orders the wrong parts, which leaves customers waiting much longer than necessary, while Steven allows it to continue because it benefits their pockets. When you leave your vehicle with them, don't expect it to be treated as a priority -- it will be torn apart and pushed to the side while they chase jobs that make them more money. Cars are rarely fixed properly because they rely on mechanics who are still in training instead of experienced professionals. The shop has a reputation among current and former employees for being toxic and manipulative. Jeremy manipulates both customers and employees on Steven's behalf, creating an environment built on dishonesty. Many people, myself included, have seen or heard about customers being scammed out of significant amounts of money, and the way they treat people is downright terrible. If you value your vehicle, your money, and your peace of mind, stay far away from this place. read more

I made an online appointment for a flat tire repair. When I arrived they promptly inspected the car then brought it into the garage. The waiting room was spacious and clean with free WiFi and bottles of water. In about 30 minutes the car was ready so I grabbed my wallet to pay. They handed me the keys and said "there you go, all set, no charge sir." Wow. read more

Great customer service. All the staff is friendly and they get you in and out quick! Affordable prices as well, coming from a college student. read more

One of the best overall customer experiences I've had in my life. The warranty / tire rotation and balance service is amazing, the staff is ever-friendly and helpful, and the turnaround time for appointments is wonderful! read more

Excellent service. Follow-up device (rotation, flats etc) is unsurpassed! I sent all my friends to Discount Tire.

The customer service at this location is excellent. I was there this morning at 755 am and at 8 sharp the store opened and started helping the customers. They kept me informed and explained everything since I don't know anything about tires other than their use on a car. Great place to buy your tires and they stand by their warranty. read more

I purchased tires from their website and had them installed a year ago and was extremely pleased with their customer service. More recently I had one tire patched on a road trip and the patch started to fail. I brought it back into discount tire and they replaced the tire under warranty and had me in and out in an hour despite being fairly busy. During that time, I also observed their interactions with many other customers. Each interaction was courteous, patient, honest, and cheerful. The value of the tires and the service is superb given their amazing prices. read more

This company clearly trains their employees in superb customer service. The way you are spoken too, treated and the way they handle your needs are first-rate. I cannot remember having such an excellent retail experience in years. And of course, they do a first-rate job in mounting and balancing. My Jaguar XJ12 rides beautifully on the new Michelin tires. Highly recommended. read more

A very good purchase experience! The tires took a little longer (my fault) because I insisted on some discontinued tires. Once those tires came in, the store had me in and out! Installation took all of 45 minutes, and everyone was very friendly and helpful...I highly recommend this store read more

Ordered my tires online & purposely declined the tire insurance scam. Got to DT & the tires were the wrong size, so the guy switched em out for a different brand with a higher mileage rating for the "same" price, he told me. Come to find out, it was the "same" price, because he added the tire insurance back on without telling me. So, I could have saved $63 dollars. Worse, is they gave me this email address to contact for a refund & I've been getting a run-around for 3 weeks & counting now...not surprised. They already lost a customer, but they don't even seem interested in making it right. read more

Blake and his team (George) took excellent care of me after having decided I did not like the tires I had. They not only gave me the ones I wanted originally, they met the price of a competitor and had me in and out in less than 30 mins. (I arrive at a time they were not as busy as normal). Thank you for great customer service! It's so hard to find today! read more

I called in a request for a new set of tires on 1/8/21 and the gentleman by the name of Alex. The phone was answered on the first ring and I was greeted with a kind voice who was happy to help with all the options, prices, and availability. (He remembered my name based on my car when I pulled in which was nice.) As I walked in I was greeted by a gentleman named James. James gave me several options and all the details fallowing such as prices, milage, etc. Both men where eager to help and very friendly. I typically don't enjoy doing this stuff because I feel as if at times I am being worked over. They did not pressure me at all. They quoted roughly 30 minutes but had me in in 10. The only reason behind the 4 star is there isn't much difference in tire price with other places. I'm sure they price match but I wasn't concerned enough. read more

Discount Tire - In my car while tires are being changed. - Tires Near Me - Hixson, Tennessee

Everyone at this location was friendly, knowledgeable, and professional. They all seemed very focused on attention to details. Both the storefront and work bays were remarkably clean. If you've been to other tire shops, you'll know this is rare. I know they are required to up-sell, they explained the potential benefits with a no pressure approach. I never expected buying tires to be a pleasant experience and yet it was. Can't list everyone I worked with or observed but can say they were each great. The only negative about the entire process was finding a parking space and even that isn't terrible. Highly recommend . read more

Set up an appointment online for Friday at 9. Thought it would be busier, but they have free customer service reps right at the front so there was no waiting. Blake assisted me in picking out the proper Tire and mileage on them. Everything was very transparent. My Sentra has a few noticeable mechanical issues and I warned them about it. Usually, when we go to any kind of shop like this we get a very long lecture of how they can't believe we're not dead or that our car is going to kill us very soon. Not it Discount Tires. He was very clear they do tires only. I figured the wife and I would have time to go to breakfast but our car was done in 45 minutes. That is a fantastic turnaround time on a Friday morning with no appointment. We got two brand new tires with a mileage rating of 60,000 miles for $200. Service was incredible, and the process was very expedient. Taj help this check out and get out the door and on our way. Will certainly come here again for my tire needs in the future. read more

Great service, had a tire pressure light come on our family Suburban, they pulled in quickly and repaired in less than 20 minutes! No charge so I'll definitely be back for tires. Thank you! read more

These guys are always so helpful! We were going on vacation and found we had a nail in our tire the night before. We went online, scheduled the first appointment , and they had us fixed and on our way in 20 minutes. AND, they didn't charge us to fix it. I would 100% always recommend Discount Tires. This isn't the first time they've come to our rescue! read more

My husband took our vehicle here for new tires. The manager went above and beyond to make sure his experience was top notch. The prices are great and very competitive. I highly recommend this location and this company in general. Thank you! read more

I came in knowing exactly what I wanted. First question I asked is if they match competitors pricing. They said yes. I then showed the advertisement for a set of Goodyear. Again, they said no problem, and then proceeded to try to sell me a set of Kumho. "We can sell you the Goodyear, but you'll be lucky to get 35000 miles out of them." This was for a 65000 miles warranty tire. I said I was fine with the Goodyear and that's why they do pro-rate. "Have you ever considered a Cooper? We can get you a set of those for a total of $2.00 less". I walked out. Again, I knew what I wanted, they said they could do it, so that's what I was going to give them money for. Trying to downgrade me into inferior tires is not. read more

Great service by Jayden who helped me with new tires and replacing a wheel I had cracked. Unfortunately having to only give 4 stars to hopefully draw attention to the fact that I've left this location with paint damage the last 2 times I've been. When I picked up my car from having new tires put on, I noticed a deep door ding. When I returned about 2 weeks later to have a cracked wheel replaced, I now have what appears to be damage from being hit by someone parking. I'm assuming this is due to customers who clearly do not know how to park or pull out of parking spots at this particular location. I was hoping this would become my permanent go-to spot for tires, but leaving here twice with damage is enough for me to not return. read more

Highly recommended. Everyone was friendly, place is clean, repair was fast and their app kept me informed all the time.

Wasn't able to catch the owners name but you can tell he runs a great business. Every employee is extremely polite and knowledgeable. He pretty much gave away multiple tires to multiple different customers in an effort to just make them more safe on the road. He wasn't worried about the money at all. Couldn't recommend this place enough, they definitely gained a forever customer in me today. read more

My tire pressure started going down. Went to one place where they ignored me for 5 minutes then said it would be 4 hours before they could look at it. Went to discount tire. Sean came to my car, asked me what was wrong, had me drive over to the air compressor. Saw I had picked up a screw in that tire. Told me it would be about 30 minutes but if I wanted to give him my info I could go run an errand and come back they could get me right in. Filled my tire so I could go. I came back, they got me right in. Fixed the tire and had me on my way in 20 minutes. AT NO CHARGE!!! Every person I dealt with was smiling, polite and helpful. Highly recommend. These tires will probably need to be replaced this year and I will head straight to Discount Tire on 153. read more

Great customer service, fast, honest and caring! Fresh clean appeal positive energy!

I have done business with Discount Tire for 14 years. First experience was when I lived in League City Texas outside of Houston. These guys are straight shooters. No high pressure. They only sell quality products and will do comparisons for you according to your nerd and budget. They also offer a CC With 6 mos no interest. They also do road force tire balance which is a must for me. When you only sell tires and rims there isn't a lot to get in the way. They do this well and the stores are pleasant and accommodating during the short waits read more

I came in with a nail in my tire. They repaired it for free and were so nice! The employees seem like the chick-fil-a of tires and that is my highest compliment read more

Had a great experience at Discount Tire. Brought a rental car in that had a flat tire. These guys checked it out, diagnosed the problem and got me back on the road so I could get my car to the next rental exchange location. They also fixed a valve and it was all at no charge. Have been a long time customer and will continue to be. Thanks to Connor and the entire staff there for the great customer service. read more

My first time there and was very pleased with how quick and educational the employees were. Someone immediately came out to greet me when I got there and was extremely helpful. I didn't feel pressured into buying all four tires (1 was flat, 2 were borderline dangerous and the other just slightly better than the 2). read more

Ordered 2 replacement tires for my benz. They came in within 2 business days. Best price in town. Prompt and friendly service. I wish they did alignments read more

A very reliable business and great prices on tires they will beat out any other tire places around I have took both my cars to them and I haven't had any issues with my service at all read more

I had a great experience at Discount Tire. I was in and out with 4 new tires in about 40 minutes. Blake and Alex were a pleasure to deal with and are both extremely friendly and professional! I highly recommend them and Discount Tire!! read more

Very responsive and extremely professional. The way they keep the shop in order directly influenced the confidence in shopping there; the service and assistance was not disappointing. Trustworthy & Highly recommended. read more

Marshall, Alex and Blake really went out of their way to help me thru the buying, installation and filling out the rebate forms for my new set of Pirelli 19 inch, special order tires. This type of attitude, helpfulness and customer appreciation is what keeps me returning to Discount Tire! Not to mention the unbeatable low prices. Thanks guys! read more